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Customer Ratings & Reviews

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Customer reviews

Rating 3.7 out of 5 stars with 58 reviews

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72%
would recommend
to a friend

Customers are saying

Customers are satisfied with the easy setup process and multi-room capabilities of the Wireless Speaker Hub. They appreciate how straightforward the setup is and enjoy the ability to play the same or different music in multiple rooms. However, some customers have expressed concerns about compatibility issues, particularly with Amazon Prime and Pandora.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-58 of 58 reviews
  • Rated 2 out of 5 stars

    Not user friendly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very hard to set up only to find out it was not necessary for my application. Since has been returned.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Speaker setup

    Rated 5 out of 5 stars

    Needed for speaker

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is needed to make the speaker work, and was an add on for that. It does what it is supposed to do. I'm loving bluetooth connections.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    was not compatible with my devices

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was told it help me connect my samsung soundstand with the Samsung m5 shape speakers but they wernt compatible with each other. So didn't need it

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Does not work.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have spent hours trying to get it to connect to my Shape 7 and Samsung smart TV. No luck. It may be due to a slow wifi connection, but did not see any minimum requirement

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Hard to figure out how to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thought it was all that was needed to pair two speakers. Didn't realize had to hook up to internet

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Comes for free with speaker

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As I said on my review for the speaker, this product is so-so. This component is free and plugs into the network creating a bridge.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Too Confusing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Too Confusing, not enough guidance or instructions. returned

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Just okay sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does not work well with the Samsung soundbar when paired with the Samsung TV very frustrating

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Item was DOA

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    DOA would not power up and store would not accept return

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Piece of Cake......

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This works like a bridge. The installation and setup was really , really easy. I am using with 4 speakers (Samsung M7) so far so good.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Hub does not work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    brought this with a pair of Samsung M7 wireless speakers and still cannot get the two speakers to work with the HUB!

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Needed for Samy Shape Speaker

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got a Samsung m7 shape speaker. Needed this unit to allow multiple computers to use single speaker.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    No good.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The samsung representative told us we use more than one wireless speakers with this, but it does not work.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 4 out of 5 stars

    On Par

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I find something good, I typically stick with it. This hub and the Shape sound system are on par with all other Samsung products I've bought - great quality and easy to use.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Impossible to make work

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a Samsung tv WITHOUT sound connect. I have a Samsung soundbar and received one free m3 speaker with it. But they will not work together. Even with this hub. I don't want multiroom. I want to add sound from one speaker coming from the back of my room. With the soundbar in it. They will not sync and play together, the m3 lags behind the soundbar and this cannot be corrected. It either no sound from the m3 or lagging sound. And you cannot choose surround sound in the app.....and its a lousy app...if you have just a soundbar and 1 speaker. You are not told any of these facts when you purchase hub. Samsung should make a soundbar that transmits the sound wirelessly to its associated speakers with nothing else involved. For a $650 soundbar that's the least they can provide. Don't give me a free speaker I have for which I have no use and convince me the hub is needed to make this all work.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great Device

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Found cheaper elsewhere not worth $50 but, it took a while to get the two speakers to work on the hub together. After, I figured it out and downloaded the app on my Iphone everything worked well. I can have the same or different music playing on the speaker . So, this a must have if you have two speaker but, I would find it cheaper first.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Wireless Speaker hub

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works okay with using multiple samsung speakers. signal drops sometimes

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Waste of money

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For $50 I expected a lot more. This thing weighs about 2oz and I'm not sure why I need it. I already have a great wireless router that easily streams multiple video sources around my home. Clearly it could support a few audio streams. The setup of this thing took forever too. Just flashing lights and beeps from the speakers for what seemed like an eternity.

    No, I would not recommend this to a friend
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