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Customer reviews

Rating 2 out of 5 stars with 2 reviews

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The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-2 of 2 reviews
  • Rated 1 out of 5 stars

    I wish I had never purchased this couch.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It feels like you’re always sliding forward. Back cushions don’t hold their shape well. I had to buy special grips for the legs because it kept sliding on my floors. I wish I had never purchased this sofa.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Serra palasades

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn’t know I had to put it together and it was going to come via FedEx

    No, I would not recommend this to a friend
    • Brand response from Serta Team
      Posted .

      Hi there! Thank you for taking the time to leave a review. We would like to apologize for your recent experience. If you have any questions or would like to speak with our team directly, please feel free to reach out at 1-855-372-2315. Thank you

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