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Customer Ratings & Reviews

Your price for this item is $179.99
The comparable value price is $299.99

Customer reviews

Rating 4.2 out of 5 stars with 55 reviews

Rating Filter

Rating by feature

  • Cleaning Quality

    Rating 4.5 out of 5 stars

  • Maneuverability

    Rating 4.7 out of 5 stars

  • Ease of Assembly

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

76%would recommend to a friend

Customers are saying

Customers enjoy the HydroVac MessMaster for its ease of use and overall performance. Many find that it simplifies their cleaning routine. However, some customers have noted issues with its cleaning capabilities, particularly that it may leave streaks behind when mopping.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-55 of 55 reviews
  • Rated 5 out of 5 stars

    5 stars hands down

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing product. Wouldn’t change this vacuum for the world!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    5 starrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the money

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Benefitial worth the money. They make cleaning things quick

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Elite mopping option

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product if you're looking for an amazing product to mop your house

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Junk

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had a lot of brands and models out of them all. this was the worst. It leaves a lot of liquid on the floor it does not clean it all up. If you have pets, forget it. this one struggles so much to keep up with cleanin dirt, hair, and urine from tile. i have had to hand wash my floor. SAVE YOUR MONEY! I am going back to Bissell!

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi there. Thank you for dedicating your time to provide your comments. We are truly sorry to know about the situation with your vacuum. Feel free to contact our team via phone at 1-855-427-5127, and we will gladly investigate this for you. Kind regards, Shark Clean

  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Leaves my floors clean and shiny. I love and recommend this

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Gets floors wet, not clean.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product kinda sucks. It gets the floors super wet, but doesn’t really clean them. And every time you pull back or vacuum up against another surface, it leaves dirty water all over the floor. Even though I put it through the clean cycle regularly it started to stink, and doesn’t pick up at all like advertised. Doesn’t come close to living up to the Shark brand.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,

      Thank you for taking the time to leave a review.

      We genuinely regret that the cleaning performance of your HydroVac MessMaster hasn't met your expectations. We will absolutely share your feedback with the relevant teams for consideration and potential enhancements. Please don't hesitate to reach out to our team by phone at 1-855-427-5127 and we'll be more than happy to look into this for you.

      Kind regards,
      Shark Clean

  • Rated 5 out of 5 stars

    Very good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s very easy to clean and good quality products I like it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    SHARK

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    MY PREVIOUS VACUUM DIED. WAS NOT A SHARK. I LOVE ALL OF MY SHARK PRODUCTS

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Shark hydro vac

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I dknt like this at all, wish i could still return it!

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi there,

      Thanks for your feedback, and we're really sorry to hear the product didn’t meet your expectations. That kind of experience can be frustrating, especially when you’re left wishing you could still return it. Your input is noted and truly valued.

      Kind Regards,
      Shark Clean.

  • Rated 1 out of 5 stars

    Worst mop/vacuum

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Suction on brush is the worst, it won't mop well leaves strikes behind. Uses a lot of water whatever you are using it on needs to be straing and even if not it won't clean and it'll just throw dirty water out. Overall not a good product.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,
      Thank you for taking the time to leave a review.
      We're so sorry to hear that you aren't happy with your HydroVac. We will absolutely share your feedback with the relevant teams for consideration on future products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-855-427-5127.
      Kind regards,
      Shark Clean

  • Rated 1 out of 5 stars

    Unfair price policy

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it 300 usd 2 months ago, but now it's cheap. It's not fair.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,

      We appreciate your feedback and regret to learn that you are experiencing inconveniences with the current price of the Shark - HydroVac MessMaster WD261. Your insights are valuable, and we will ensure they are communicated to the relevant teams for future consideration. Should you require assistance with your unit, please do not hesitate to contact our support team at 1-855-427-5127.

      Kind regards,
      Shark Clean

  • Rated 1 out of 5 stars

    I didnt like it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It dosent clean as it should. Then it says is dirty or full and then when i clean it. It starts saying the water and after five seconds it says water and shut off. Not hapoy at all

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,
      Thank you for taking the time to leave a review.
      We're so sorry to hear that your HydroVac is not working as expected. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
      Kind regards,
      Shark Clean

  • Rated 1 out of 5 stars

    Died after 1 day

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t buy….Died after 1 day of light use….I expected way more from a Shark!!

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,

      Thank you for taking the time to leave a review.

      We're truly sorry to learn that your Shark HydroVac didn't work after only one day. We can imagine how disappointing that must be. Please contact our team at 1-855-427-5127, and we'll be more than happy to help you resolve this.

      Kind regards,
      Shark Clean

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Worth Every Penney

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Shark Mop Vac has made cleaning my hardwood floors and small rugs quick and easy. Traditional mopping used to take a significant amount of time due to my bad back, but I'm happy to say those days are gone.

    I would recommend this to a friend
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