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Simple Mobile - Keep Your Own Phone SIM Card Kit-Front_Standard

Simple Mobile - Keep Your Own Phone SIM Card Kit

Model: SMATKTMT5NA-TRI1SKU: 5470301

Customer rating

Rating 4.5 out of 5 stars with 550 reviews

93%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 550 Reviews
  • Rating: 1 out of 5 stars

    Beware of This Service!!!

    Posted
    Greg580
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    If I could give it a zero-star review, I would. I decided to go with this service after I used Simple Mobile's own website to check for both compatibility with my phone and eligibility with my number. Both checked out great there, but when I actually began the process to switch (which included purchasing both the plan and the BYOP SIM kit), it never allowed me to actually use the service, even after waiting a day when activation was supposed to be fully completed. I tried asking for a refund upon contacting Simple Mobile to troubleshoot my issue and there was nothing they could do to help, but they had a clause that there are no refunds on purchased plans and SIM Kits (otherwise I would sue the pants off of them). I even tried to return it in-store at the local Best Buy, but they couldn't even give me a refund! Again, I cannot stress this enough: STAY AWAY FROM SIMPLE MOBILE!! AT ALL COSTS (they're a cut-rate phone company offering cut-rate unlimited plans for a reason)!! OTHERWISE, YOU WILL BE SORRY!!

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    As a CS Rep myself, WORST CUSTOMER SERVICE

    Posted
    Mamaroo
    • My Best Buy® MemberMember

    I purchased two, one for me and one for my husband. I got a new number which was fine, set up my phone and it was working fine. My husband wanted to keep his number so I chatted with customer service explaining the situation. Without reading my message, the person cancelled my phone and put my husbands phone with my new number. I said that's not what I wanted and he said sorry they would have to send us two new SIM cards because he then invalidated both. I called customer service and nobody apologized, they talked down to me the entire time, and apparently every representative is a supervisor because if you ask for one they just tell you they are already a supervisor. I talked to four different people and no one would fix THEIR mistake or even try to help me. I've worked in customer service for years, so I really try to be kind and respectful when talking to reps, but this company is terrible. We will just stick with T-Mobile. I cannot stress this enough, go with a different company.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Bad, bad, bad...

    Posted
    Zachary
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I've purchased this sim kit with $50 prepaid cad together with an unlocked phone. I asked a sales person to help me activate my new phone. She said just insert a sim, and follow instructions to activate. She said it's very easy. Yes it was easy to insert it. I tried to activate the phone as instructed. Could not. Called customer service, they tried to activate over the phone. They could not activate it. They said they will fix the problem within 24~48 hours. It's been 2 weeks past. They couldn't activate my phone. SO I went to AT&T today. AT&T activated my phone in less than 10 minutes. YES, less than 10 minutes with no activation free or their sim chip. Thanks AT&T. I hope Best Buy returns money back for Simple Mobile's SIM kit and $50 prepaid card. .

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    SIM Adapter

    Posted
    ugaben
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I needed an adapter for a SIM card I had, it was a nano size SIM card from Verizon but the phone I bought needed a micro size SIM. I got the idea to purchase this pack and see if it came with these adapters or not. Best Buy carries a micro-nano adapter but it cost $10 and has to be ordered. I picked this up for $1 and it had adapters for nano, micro and regular. Salesman at cell phone desk wasn't much help, he said they didn't keep any adapters in the store and when I suggested buying this $1 kit for the adapter he said, "If you open it, you can't bring it back". I thanked him and reminded him it was a dollar, I wasn't bringing it back! But the main thing to take away is that it worked great as a cheap SIM card adapter.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Simple is anything BUT "Simple"

    Posted
    UpsetCustomer

    One star is a little generous actually. When I purchased this plan, there weren't any reviews on it yet. I just had to go by what was said and trust it. At the time I was on a tight budget and thought that I would give it a shot. I purchased the SIM card kit and a monthly plan along with a perfectly good (new) unlocked phone. The SIM kit says it is compatible with just about any unlocked phone. I tried it with 3 different phones. None of them worked, even though the boxes and various websites stated that they would work together perfectly. After hours, even days (I got tired and hanged up and tried again the next day), of dealing with customer service, I got no where. Best Buy was very concerned and willing to help, but at a certain point they told me that they couldn't think of anything else to do and referred me to Simple Mobile's 1-800 number. They were not friendly by any means. Needless to say, I am now with Straight Talk.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Its ok

    Posted
    Chuck
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The amount of data offered is pretty much the selling point of every prepaid service today. I bought this only because compared to others it was one dollar instead of 9 that competitors are asking you to pay which i thinknis ridiculous. You should be giving these sim cards away to get my business. But as far as this goes then they made a smart move and got me.to overlook.the rest so when.i was.sitting home one day in.need of a new number and service i had obe of these laying around and used it. And there you go they still got me even though im with a different company on my main line. But its t.mobile. its good service if your areabis covered and competitive data amounts to give them a thought. All that coupled with a one dollar sim card and they are at the top of my list of prepaid providers. Its good id recommend this for people to check out.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Tmobile coverage at a cheaper price.

    Posted
    Mateo
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Had Virgin Mobile, switched to Boost (both use Sprint) cause it was cheaper, switched to Cricket cause I was tired of bad service at my work area, but switched to Simple Mobile cause then i had no service at home. What a journey! T-Mobile coverage is the only network that I can consistently get strong signals at work and home. This will vary depending on your own area. Works great on my unlocked LG G5. . I tried to transfer my number through the website but after 2 days it still wasn't working. Using their website chat service I was able to have that all fixed in a few minutes thanks to their tech guy. Seems a better deal than Metro PCS and T-Mobiles own pre paid plan.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Just Your Average BYOP SIM Card Kit

    Posted
    Jimi
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    If you have an unlocked GSM phone or T-mobile phone, then this is the kit for you to get your phone on their network. They use T-mobile towers, so check the coverage maps for them. For the phone that you bring over, I would check to see if it has Band 12. Band 12 is somewhat new and older phones may not have it, especially ones that were originally for AT&T. This band is important in some areas since, it has better penetration inside buildings. Otherwise you might have to go outside to use your phone!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Simple Mobile kit

    Posted
    Kathy
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Very easy purchase. I purchased this SIM to use for my other number. I use my cellphone as a hotspot & occasionally go over on my data plan (when I forget to turn off the WIFI). I purchased this SIM kit online & went into the store to pickup. I used their customer phone to call Simple mobile & change my (other) number to the SIM. I bought an extra SIM kit to have around the house for emergencies or for when/just in case I’ve lost my (extra) SIM card.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great phone service without breaking the bank

    Posted
    LittleBear510
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Activation appeared initially smooth but after 30 minute nothing happened so I went to their chat and they got it working in 15 minutes. If you can't get it to work contact them and they will get it running. Reception seems wonderful, tried a couple of calls and no problem. $25 Airtime card seems to be the best plan at this point and they do throttle you after 1GB but you'll still have unlimited internet with MMS, Text and talking capabilities.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Don't Trust Simple Mobile

    Posted
    A1218
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I signed up for Simple Mobile because they advertise a $40 unlimited talk, text, and "up to 3G" web plan. After I signed up and paid for one month, I learned that they throttle their data on that plan to 119 kbs. 3G data typically runs between 500 kb/s and 3 gb/s. 2G data, on the other hand, can go up to 150 kb/s. So, their "up to 3G data" is actually a 2G data plan!

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    This company is horrible

    Posted
    Magoo
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Simple mobile is a terrible cell phone company They made up a pin and a secret question for me an ever told me what it was. I had two weeks left on my plan, but because I wanted to change providers I had to get another SIM card and other month service just so I could switch to Verizon. I really have hated simple mobile. The worst customer service EVER.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Does exactly what it's supposed to

    Posted
    Mike
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This is just a universal sim card for the Simple Mobile prepaid cell phone network but I wanted to comment about how quick and easy it is to set up! I have swapped it into three different devices with no issues at all. And the best part is the price is right at just a buck! Thanks Simple Mobile for helping me stay connected the simple and affordable way!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Purchased SIM kit to transfer service

    Posted
    Bobby
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I bought a new phone which needs a Nano-sim card and my previous phone used a GSM card so I had to buy the SIM kit. I wasn't sure about the cutting of the card but saw that it is already pre-cut to the size that I needed. I then went to the Transfer service on the Simplemobile web page and it stepped me through the process to transfer to the new phone. In the end it was relatively easy.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    SIMPLE AS PIE!

    Posted
    Christian
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The Simple Mobile bring your own phone kit, literally makes as simple as pie to bring any unlocked phone to their service. Using the T-Mobile towers you get great service no matter where you are at and I am very happy and satisfied with the product. I would recommend this to anybody he wants a good service for a cheap price... And the internet speeds are incredible! Simple Mobile = Simple install:-)

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Worst Buy and Definitely far from Simple Mobile!

    Posted
    RRGO

    Card pin is invalid! Best Buy claims they activated it, Simple Mobile claims it is not active. End result, I've now spent 8 days going back and forth between between Best Buy and Simple Mobile. Bought this card as a promotion with a BLU phone but the card is invalid. Do not waste your time and money if you are simply trying to transfer your existing number like I was!

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Horrible.....

    Posted
    Midas617

    I purchased this online and picked it up today. (At the Warwick RI store)As soon as I got home to open the package so I can call customer service and I can get my number transferred to the new SIM card, I noticed that the package was already open and one of the SIM cards was missing. And out of the two that were missing, was the one that my phone actually needed. Drive nearly twenty miles combined for this.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Great T-Mobile coverage with all of the features

    Posted
    watts4me

    I was looking for a service with an AT&T or T-Mobile backend (Simple uses T-Mobile) that offered iPhone Wifi calling and mobile hotspot data. Simple offered all of this at a great price. Also supports Visual Voicemail on the iPhone. Coverage has been great in my area. It was easy to port over a number, which completed within an hour.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    UNLOCKED PHONE REQUIRED, DOWN PAYMENT NOT REQUIRED

    Posted
    Ryuji
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Great kit for use with an unlocked GSM phone. Nice thing is that it is a 3 in 1 style kit, which allows for use with SIM, Nano SIM, and MICRO SIM size slots. So you can basically use the same SIM in any phone you have (that's unlocked). Also, Simple Mobile plans are pretty darn affordable, and use the T-Mobile network. Great coverage, at a great price.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Ok service

    Posted
    Wlc399
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Simple mobile is an ok service but cheap and the cons are poor coverage and unable to port in your previous phone number from a previous carrier and customer service is no help. Pros it works on unlocked cellphones and they don’t require an application process to obtain service and no contracts

    No, I would not recommend this to a friend