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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 5438 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.0 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers enjoy the Home Theater Site Survey service, particularly praising its overall performance, the expertise of the staff, and the reliable connectivity it provides. Many appreciate the speed of installation and the clarity with which the technicians explain the process. However, some customers have reported issues with scheduling and compatibility of selected models.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 5,438 reviews
  • Pros mentioned:
    Installation speed

    Rated 5 out of 5 stars

    TV and sound bar install, with a woofer.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Chris did an excellent install and fast. Actually exceeded my expectations. Hauled of the old TV, Wore booties and a mask the whole time. I highly recommend the Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was very impressed with the technician from Best Buy's Geek Squad. Clinton had my TV mounted on the living room wall above the fireplace in no time. He was very professional as well as knowledgeable. He measured the area and even cleaned up as he drilled the area. I would recommend him to anyone who needs to have their tv mounted because he knew ahead of time what was needed for the job. So everything had been purchased in advance. Clinton absolutely knows what he's doing and is an asset to Best Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad set up our in house sound system.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sam and Chris were excellent to work with. The gave us great suggestions and listened to our desires. They connected all the existing built-in speakers and set up the surround sound. They connected a echo dot to the receiver to allow us to easily stream music throughout the house. Couldn't be happier with the service.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Bose av install estimate

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Chris was awesome! Did a thorough job of estimating the Bose AV installation needed and explained it well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Should I get geek squad coverage??

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    YES!! Amazing customer service coverage & knowledge.. whether its in home, over the phone or at the store this group is filled with a truly amazing squad of individuals! (Pic is while at my local best buy lookimg to upgrad to an oled, and when i do, i will be getting geek squad yrly sub, or extended warranty)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Two-for-Two with Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding work by Geek Squad. Hung two TVs, installed Sonos Dream and bracket. Everything looks great. Technicians were excellent (shout out to Manny in Pam Desert, CA). Second time I've used Geek Squad for TV and Sono installation. Both times they did exceptional work. I'd recommend them for sure.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad connected new receiver.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were on time and fully connected all built in speakers to new receiver. They were very kind and helpful as they explained what they were doing through the installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Short and sweet installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very pleased with Stephanie and Darius, very pleasant team it was like having Batman and robin in my living room they work well together very professional the job was short and sweet, they protected my property they completed the installation was very smooth and they clean after the job was done. This TV was an upgrade, they took their time educating me with the new TV I felt comfortable by the time they left.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Spuad rules

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Chris who was my tech absolutely is a genius, he explained everything to me and made a difficult situation easy by resolving all the issues we were having with our cable, he hung our TV and all the cords and ugly boxes disappeared, love love love the geek squad!!!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Install my TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents instal and connected my new tv and no issues .. they did an awesome job . Fast and friendly...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Grateful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great geek squad men. Connected our new TV and sound bar to our wall Very pleased They were very pleasant, knowledgeable and patient. Highly recommend these two gentlemen to anyone.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He did an awesome job. Put the new tv on the new mount. That went smoothly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad surveyed a system that works for me.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was the most complete service I have experienced. The geek squad person was personable and realistic about how I could achieve my goals without costing any extra.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad. Quick and Professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our agents Jonathan and Norbie are the BEST. They represent Best Buy in every sense of the word! They hung two televisions, an eero, a receiver and a Ring doorbell.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad to the TV rescue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were quick and efficient in putting my tv up! They even showed me how to operate it since I’m new to the smart tv world! So worth the investment!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Punctual, professional, competent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with the service provided. Had an outdoor tv & speaker mounted to exterior wall. They streamlined everything . Would definitely use again for future projects.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my new receiver quickly!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad agent was super nice and fast connecting the new receiver I just purchased!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Site visit for 55” tv to be mounted

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They guys that came out were polite & knowledgeable. There was a mishap & miscommunication around the follow up but ultimately the experience was good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Same day survey and installation!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great survey and installation the very same day!!! It was a very challenging installation and the Geek Squad crew tackled it professionally. Couldn't be happier with Geek Squad. Bravo!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Customer Service Great Tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The online agent was of great help. This Tv looks great and worth every penny and one of the best Oled's out there

    I would recommend this to a friend
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