Customers enjoy the Home Theater Site Survey service, particularly praising its overall performance, the expertise of the staff, and the reliable connectivity it provides. Many appreciate the speed of installation and the clarity with which the technicians explain the process. However, some customers have reported issues with scheduling and compatibility of selected models.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 5,438 reviews
Rated 5 out of 5 stars
Geek squad mounting my t v to my wall in my room
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This reviewer received promo considerations or sweepstakes entry for writing a review.
They did a great job mounting my TV to the wall in my bedroom.
And they were very friendly and professional.
I would recommend this to a friend
Rated 5 out of 5 stars
Perfect install!
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Tim and his partner did a fantastic job installing our tv and soundbar to the wall and set up our equipment flawlessly into our new tv console. They also showed us how to navigate through the smart tv functions. It was an excellent experience!!! Thank you guys!!!
I would recommend this to a friend
Rated 5 out of 5 stars
The geek squad made my system selection easy
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This reviewer received promo considerations or sweepstakes entry for writing a review.
The agents provided extremely helpful advice on what system would best meet our needs
I would recommend this to a friend
Rated 5 out of 5 stars
Sonos Landscape speaker system install
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Installed an outdoor Sonos landscape speaker system. Great job. I was very happy with the install and the value of the install. Thank you!
I would recommend this to a friend
Rated 5 out of 5 stars
Geek Squad installed my Smart TV quickly & neatly.
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Exemplary customer service from agents Curtis Wells and Maxwell Allen on June 2, 2021. The agents installed the Legrand in-wall kit and mounted 75" Smart TV at my home; they were meticulous and very organized. Excellent work.
I would recommend this to a friend
Rated 5 out of 5 stars
Wall mount 2 tv's
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Very professional! Paid atten to every detail during install.
I would recommend this to a friend
Rated 4 out of 5 stars
Pleased as Punch
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Other than a tight squeeze to reboot the modem, the guys did an excellent job. I highly recommend Geek Squad!!!
I would recommend this to a friend
Rated 5 out of 5 stars
I could not locate adapter at his delivery.
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Tv was already mounted. He came to reinstall HD2 outlet for game
I would recommend this to a friend
Rated 5 out of 5 stars
They did an awesome job
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This reviewer received promo considerations or sweepstakes entry for writing a review.
The agents took my TV down, ran the wiring and mounted all the stuff according to what need to be done.
I would recommend this to a friend
Rated 5 out of 5 stars
Best Buy is the Best
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Stacey from Best Buy is the best. She installed my Smart TV & Home Theater.
Any set-up problem she has the solution.
I would recommend this to a friend
Rated 5 out of 5 stars
Geek Squad did a great job mounting my tv.
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This reviewer received promo considerations or sweepstakes entry for writing a review.
The agents mounted my tv with minimal wall damage, placed a thin cover to hide the cords to make my tv and console look sleek and modern. I love it!
I would recommend this to a friend
Rated 5 out of 5 stars
Consultation
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Very helpful and informative. Provides options I didnt know existed.
I would recommend this to a friend
Rated 5 out of 5 stars
Team lead
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Bryce was great he took his time for installation to make sure it’s done right
I would recommend this to a friend
Rated 5 out of 5 stars
Geek squad mounted our tv in a timely manner
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This reviewer received promo considerations or sweepstakes entry for writing a review.
The geek squad was knowledgeable & professional at mounting our TV to our stone fireplace.
I would recommend this to a friend
Rated 5 out of 5 stars
Geek Squad equals - Luxury
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This reviewer received promo considerations or sweepstakes entry for writing a review.
The Geek Squad Crew are Pros! They did a fantastic job with the tv on my patio
I would recommend this to a friend
Rated 2 out of 5 stars
Geek squad installed my tv with eight technicians!
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This reviewer received promo considerations or sweepstakes entry for writing a review.
This was a most crazy experience. I believe it took the geek squad 17 man hours to mount my tv. Seven different geek squad employees. All this occurred because Ryan did not inspect the site he insisted on a phone call instead of in person. Then he sent out technicians with very little experience. After two hours they called for back up three more came and after 1.5 more hours the tv sat on the mantle with numerous holes in the dry wall. Two days later three geek squad tech came one man named Eric knew how to do this so 1.5 hours later it is mounted and looks great. He patched all the holes and promised the wall will be professionally fixed as soon as their insurance oks it. Everyone who came to help were very nice and tried to the best of their ability but I’m thinking a simple on site observation would have made this job a lot easier and more successful. That was what the salesman in the store had made me believe was suppose to happen.
I would recommend this to a friend
Rated 5 out of 5 stars
Geek Squad installation
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This reviewer received promo considerations or sweepstakes entry for writing a review.
They installed my new tv the same day they came to see what kind of mount I needed. Didn't take too long either. They were friendly and professional.
I would recommend this to a friend
Rated 5 out of 5 stars
Carlos did a great job!
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Carlos helped us installed the final trim piece for the kitchenaid stove. He is very friendly and professional, enjoyed my interaction with him!
I would recommend this to a friend
Rated 5 out of 5 stars
Savant home system
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Agent mounted all my tv., improved AV system in the house. Improved home theater.
I would recommend this to a friend
Rated 5 out of 5 stars
Excellent installation
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Fantastic job mounting my tv on the wall with full motion mount.