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Customer Ratings & Reviews

Customer reviews

Rating 3.6 out of 5 stars with 43 reviews

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67%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 43 reviews
  • Rated 5 out of 5 stars

    Geek Squad did a great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad installed my smart light switch and I love it. I can control it through my phone and it automatically turns on/off. The technician was very professional and knew what he was doing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great smart light switch install!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent! Techs were skilled, friendly, and they communicated clearly. Would happily invite them into our home again!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy light switch install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer was amazing! He was courteous and did a great job, and made sure to clean up after all his work

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smart Light Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My smart light switches were installed professionally in a very short time and with no complications

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent. On time, efficient and clean.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had 2 smart switches installed. After a very quick and neat installation, the technician helped us link it to our smart hub and tested it. Very patient and helpful.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Training is needed for good customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Need more professional agents, that also respects the customer's home.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad knows what they are doing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My thanks to the technicians that did an install for me. They were courteous and answered all my questions so that I could better understand my network.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent installation service, despite confusing wiring and fuses in the house.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smart Light switch install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Scheduled an appointment to instal a smart light switch. Scheduling was easy, and the the job got done fast.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The geek squad did a wonderful job.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They everything they needed to do and kept working until they solved every problem. Real dedication and tenacity.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Knowledgeable, efficient, friendly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gary was on time, communicated well, and fixed my problem quickly. He is a great geek squad member.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was the best part! It works wonderfully; installer was terrific!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great professional service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad arrived on time, completed a professional job and communicated with me the whole way!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smart light installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed my smart lights and made my home hands free. I love it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smart switches

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent put up the switches and connected them to my smartphone

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Automation install

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lighting installation done with out two purchased dimmer thru salesman. Fourth scheduled security install delayed again because store did not have security equipment ready order for today.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Installed a switch

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They came to my house and installed this switch so the tv can remotely work.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Total Tech Support Customer Service is a disaster

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m having major challenges to get a very simple service done..installation of smart devices..the person who came to fix it had no clue how to get the installation done..now I have reached out to Best Buy customer services and Geek Squad services and every time I called it’s getting transferred from one depart to another..no end in sight...

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Completed with ease no problems encountered

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Job well done with ease and competence. Demonstrated how product works

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very well done!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They took their time to install the light most efficiently. Thanks

    I would recommend this to a friend
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