Customer Ratings & Reviews

Without getting to long-winded, I purchased the Google smart thermostat this item was a present. When I bought it at the Alamo ranch store in San Antonio I was clear as to the product instruction to be installed at a different zip code within 30 miles. An agreement with your agent was to have the item picked up at the Selma location 5-10 business days after purchase and installed the day of picking it up. Day of the product was not in store and we were never made aware of the issues. So order was cancelled and now after purchasing installation the fee will not be minimized or removed. We just have bite the bullet and take another day off to have the product installed over 20 days after purchasing.

Geek squad came thru did the job quick and easy. No issues. Connected quickly. I love them. Learned my families temperature likes quickly and is already paying for itself.

He had my nest connected and showed me how to work it quickly. I just built a new home and Geek Squad has helped me a LOT. They have installed numerous products. They are always very professional, efficient and friendly. I had never really shopped at Best Buy before this new house experience but I am a huge convert & have been recommending them to family and friends. Their service is exceptional and they are always so nice it is a pleasure to deal with them.

knowledgeable but had to come back and call Nest for assistant the 2nd time

The first technician was kind and helped me understand why I needed to switch thermostats. He didn't just rush away. After I exchanged it, the second tech came and did a great job installing the thermostat. I'm so glad I got a pro to help me.

The technicians were knowledgable, arrived on time and were helpful Even after the install, they were available to me to ask questions as I got used to my new device. Time of install was very quick.

Friendly representatives who arrived on time to install my new smart thermostat. Unfortunately they wired it incorrectly for a gas versus electric heater which resulted in no heat when I needed it. Had to have a AC representative to come out and correct the problem.

Geek Squad installed the first NEST thermostat perfectly, but couldn't figure out the second one. I have a dual zone house. I had to find someone else to finish the job.

The installer was 100% amazing. He communicated throughout the scheduling process, quickly installed the product and helped setup the app connection. I really enjoyed the conversation we had while he was installing the thermostat. Some installers can’t work and talk at the same time, which to me is boring. This guy was awesome! Highly recommend Best Buy installation.

Great service. Install rep. helped recommend a product when the purchased product wouldn't work and helped coordinate re-scheduled install for the next day after I exchanged for the appropriate product.

The technician came out to install, after 15 minutes announced that he could not do the install of these thermostats. He texted me later telling me that he had called Honeywell and found out that he could do the installation if I purchased a few additional parts. That was the last I heard from him. The company he works for kept calling me several times a week to reschedule the installation, but I kept telling them that he never told me what parts to purchase to make it work. Finally gave up and had the thermostats returned for a refund, only to find out that BestBuy decided to charge me for the installation that never happened, even thought the thermostat included free installation. I have now spent over 10 hours on the phone and through chat trying to get the installation fee refunded to my credit card. Problem is that there is absolutely no way to contact the store directly and I live 50 miles away. Over two weeks later I still have not received my refund.

I went through many installation dates and for one reason or another they were cancelled. Then the final installation appointment called me to say he isn’t licensed to install thermostats in NJ! He was so wonderful and ended up coming out doing my installation anyway and did a wonderful job! I love the thermostat and wish I had one years ago like this!

The 2 guys that came to my house were subcontractors and not Best Buy Geek Squad employees. Their knowledge was limited. They were able to put my thermostat on the wall and that's about it. They are not licensed in heating and cooling. Because my house was built in 1999, the wiring was not made to be compatible with "Smart systems." So, I had to call a licensed heating and cooling guy to change out the wiring in the attic. For 2 Nests - 1 upstairs and 1 downstairs I paid about $200 extra for that service guy to come.

Very quick installation. Installer knew a lot about the device and helped to ensure setup on my phone. Could of used a little more detail on other functions.

Superb customer service. He went above and beyond trying to A) work with us to schedule the installation, despite BB system glitches, and B) keeping us updated on his arrival time. Once there, he was knowledgeable, efficient, and helpful in getting our thermostats installed, connected to our WIFI, and functioning properly

It was not an expert trying to install the thermostat. Admitted, not an HVAC guy. Better to use HVAC company

My installation was good my only complaint and concerns that the Geek Squad didn’t have on gloves due to this COVID-19 pandemic.

Workers were professional and on time. Work was completed.

The agent connected all my devices. He did have to come back to push in one wire but the entire experience was great.

The first team that came out to install the thermostat didn't turn off the power and blew a fuse in the system and determined they couldn't install and left. They never rescheduled an appointment. I found out about the blown fuse a few days later when temps dropped and my heater wouldn't kick on. Call and got the second appointment who told me that they could not install it as they didn't bring the right team (apparently they had to install something directly on the unit). I then had to pay $600 for a competent tech at a different company to come and fix my unit and install the smart thermostat. I will no longer use geek squad for anything but installing and hanging TVs.