Customer Ratings & Reviews

Hi Daywalker249, we're glad you are enjoying our product. We understand your feedback on the storage of your SONY unit. You can find this link helpful in expanding the storage on your TV:

https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-43x85k/articles/00278640

If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

With your new X85K, you can enjoy smoother motion and transitions on this TV with high 120-Hz refresh rate. You will also see glorious 4K pictures, rich with real-world detail and texture, exclusively powered by our 4K HDR Processor X1. Thank you for your purchase. ~Earl

Hi PaulS,

Fantastic! We are truly delighted to hear that you are satisfied with the amazing performance of the KD43X85K. With the BRAVIA X85K 4K HDR LED TV, you'll enjoy all of your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free.

Thank you very much for the perfect star review and for choosing Sony!

- Romeo

Hi JeanB, Thank you for the positive feedback! Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thanks for choosing Sony! -Sam

Hi LanceP, we're glad you like the picture quality of our product! With our new X85K, you can enjoy smoother motion and transitions with high 120-Hz refresh rate. You will also see glorious 4K pictures, rich with real-world detail and texture, exclusively powered by our 4K HDR Processor X1. Thank you for choosing SONY! ~Earl

Hi Aldair, We're very happy to hear this feedback! Good to know you're enjoying the the low input lag and great colors of your Sony X85K. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thanks for choosing Sony! -Sam

Fantastic, tle1! We are truly delighted that you are very happy with the amazing picture quality, ease of use, and overall performance of your new 43" X85K.

Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free.

Thank you so much for the 5-star review and for choosing Sony!

- Romeo

Hi JohnW, We're glad that you like the picture quality. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thanks for choosing Sony! Erin

Hi Rodrigo,

You made the right choice! We're glad that you are enjoying the picture quality of the TV and how it works well with the PS5. Thank you for choosing Sony!

-Ralph

Hi JohnM,

Amazing! We're thrilled that you are enjoying the picture quality and size of the TV. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thanks for choosing Sony!

-Ralph

Hi Ironman, That's very generous of you! We're truly pleased to hear you love your new BRAVIA X85K and your investment is worth it. It's amazing to know you are enjoying the smart Google TV features, excellent 4K HDR picture and sound quality of this great TV. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you so much for your purchase and for the 5-star rating! -Jess

Hi JahBear353535,

Fantastic! We are so happy that you are satisfied with the size and superb performance of our KD-43X85K.

Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free.

Thank you so much for your purchase & 5-star review and for choosing Sony!

- Romeo

Hi DeborahM,

Thank you for the 5-star rating and we're happy to hear that you like the price point of the TV. Your feedback is greatly appreciated. Thank you for choosing Sony!

-David

Thanks for commenting, MurielE!

We are so happy to know your satisfaction with the amazing picture & sound quality of the KD43X85K. We greatly appreciate your recommendation!

With the BRAVIA X85K 4K HDR LED TV, you'll enjoy all of your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free.

Thank you so much for your purchase and for choosing Sony!

- Romeo

Hello durrie, We are glad that you love your Sony BRAVIA 4K smart Google TV. With our new X85K, you can enjoy smoother motion and transitions with high 120-Hz refresh rate. You will also see glorious 4K pictures, rich with real-world detail and texture, exclusively powered by our 4K HDR Processor X1. We take all user input seriously and will make sure your comments reach the appropriate person. Thank you for trusting Sony! Vincent

Hi Lulu,

Thank you for your review. It is unfortunate to hear that your X85K had to be returned. This is definitely not the news we'd like to hear from you. For connection issues, some of these problems can be fixed by performing the troubleshooting steps on these articles:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-43x85k/articles/00137387
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-43x85k/articles/00130973
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-43x85k/articles/00191214

And for the picture quality, this usually depends on the signal and content. The good thing is that, the X85K features various settings related to the TV's display such as color and brightness for picture quality that be configured according to your preferences.
ref: https://helpguide.sony.net/tv/jusltn1/v1/en-003/01-03-09_01.html

We truly appreciate you and your feedback, and we are hoping that you will consider Sony again in your future purchase.

Sincerely,

Romeo
Sony Social Support

Hi Jade, Great! We're glad that you like the picture quality and ease of setup. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thanks for choosing Sony! Erin

Hi JBLSpeaker,

Thank you for the 5-star review! We are happy to hear you are satisfied with the amazing picture quality of your new KD-43X85K. We greatly appreciate your input with the sound quality. You can actually configure various settings related to the TV’s sound such as sound quality and sound mode of this TV according to your preferences. For more details, check out the following link:
https://helpguide.sony.net/tv/jusltn1/v1/en-003/01-03-09_02.html

Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free.

If there's anything we can do to help or you may need more information/technical assistance in the future, please feel free to email us at socialsupport@am.sony.com with the following details and we'll be more than happy to assist you.

Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:

Thank you so much for your purchase and for choosing Sony!

Best regards,

Romeo
Sony Social Support

Hi Tbone, You definitely made the right choice with this TV. We are thrilled to hear you're having an enjoyable watching experience so far with your BRAVIA X85K TV! We always strive to deliver the best picture and sound quality with our TVs. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you so much for your purchase and awesome feedback! -Jess

That's fantastic, Ryan!

We are extremely pleased it suits your needs. The KD-43X85K supports the exclusive features for PlayStation 5 such as Auto Genre Picture Mode and Auto HDR Tone Mapping that makes it perfect for gaming. Auto Genre Picture Mode - BRAVIA automatically switches into Game mode to minimize input lag and make the action more responsive. When watching movies on PlayStation5® consoles, it switches back to Standard Mode to focus on picture processing for more expressive scenes. This function works when Auto Picture Mode is ON. Auto HDR Tone Mapping - With Auto HDR Tone Mapping, the HDR settings will be optimized instantly during your PS5™ console’s initial setup. Your PS5™ automatically recognizes individual BRAVIA TV models and selects the best HDR setting for your TV accordingly. So even in high-contrast scenes, you’ll see the crucial details and color in the brightest and darkest parts of the screen.

Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free.

Thank you for the perfect star review and for choosing Sony!

- Romeo

Hi HelenS,

That's awesome! We are happy to know that you are enjoying the amazing picture quality of the KD43X85K. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free.

Thank you very much for your purchase and for choosing Sony!

- Romeo