Customer Ratings & Reviews

Thank you for the wonderful review, LloydS!

We are so pleased to hear that you are enjoying the great picture and features of your television! It's especially rewarding to know that the modern, very thin frame design of the K-50S20M2 has helped it fit perfectly into your space. We aim to combine stunning performance with thoughtful design.

Thank you again for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hello EmmaM,

Thank you for choosing Sony!

We couldn't be happier to hear that your K50S20M2 TV is easy to set up and delivers great picture quality. It's wonderful to know that your positive experience with the 65" Bravia inspired you to choose the 50" for your bedroom. We truly appreciate your loyalty and feedback!

Best regards,
-Fred

Hi Richard!
We are delighted to hear that the BRAVIA 2 II is performing great and that your previous positive experiences with Sony have continued!

For instance, the BRAVIA 2 II features our advanced Cognitive Processor XR™ for incredible contrast and realism, as well as the XR Triluminos Pro™ technology which brings a wider spectrum of colors to life.

Thanks for choosing Sony!
Best regards,
Estefany

Hi GaryLew,
Thank you for your feedback on the K-50S20M2! We’re happy to hear you’re enjoying it and feel it offers great value for the price.

It's true that picture sharpness really does depend on the specific model and where it sits in our lineup. We're happy to hear, though, that it's doing a great job fulfilling your needs and earning such a strong rating!

We appreciate your business and thank you for choosing a Sony television!
Best regards,
Estefany

Thank you for the fantastic review, CPNY!

We are delighted to hear that you are enjoying the great picture and easy setup of your new K-50S20M2 television!

It’s wonderful to know that the TV fits the bill perfectly for your bedroom viewing needs.

Thank you again for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hello Bandit,
We appreciate you sharing your thoughts!
It is fantastic to know you're pleased with the great picture and easy setup of the K-50S20M2.

Thank you for becoming a Sony customer!
Best regards,
Estefany

Hi AndrewR,

We're happy to hear that you are enjoying your new BRAVIA 2 II TV and that our Best Buy employee provided excellent, helpful service. A quick and easy experience is what we strive for!

Thanks for choosing Sony.

Best regards, Eliab

Hi JaneD,

It makes us really happy to hear you consider the Sony BRAVIA 2 II Excellent and gave it a five-star rating!

We are delighted that you are pleased with the price, picture quality, and sound, and that you see the TV as a great deal all around. Providing great value across all key areas is always our goal.

Thank you for being a loyal Sony customer!

Regards,
Dominick

Hello AngelaE,

Thank you for choosing Sony!

We're excited to hear that you're enjoying your new K50S20M2 TV and the convenience of having all the apps you need in one place. It’s wonderful to know it’s making entertainment easier and more accessible for you. Thank you for sharing your positive experience with us!

Best regards,
-Fred

Thank you for the review, Townes!

We’re glad to hear that you are enjoying the good picture on your Bravia 2! It’s great to know that the visual quality is meeting your expectations at a price point you’re happy with. We appreciate your honest feedback regarding the speakers; we always aim to balance performance and value, and your input helps us as we develop future models.

Thank you for choosing Sony!

Best regards,

Gus, Sony Social Media Team

Hello DonnaD,

Thank you for choosing Sony.

We apologize for the glare issue you're experiencing with your K50S20M2 TV when the lights are on. To enhance your viewing experience, we recommend the following steps:

Adjust Room Lighting: Position your TV away from direct light sources, such as windows or lamps, to minimize reflections.

Use Window Treatments: Install heavier blinds or blackout curtains to reduce ambient light entering the room.

Optimize TV Settings: Increase the brightness and contrast settings on your TV to improve image clarity in well-lit environments.

Clean the Screen: Regularly clean your TV screen with a dry microfiber cloth to remove dust and smudges that can contribute to glare.

Consider Anti-Glare Accessories: If glare persists, you might explore anti-glare screen protectors or consider mounting your TV on a wall to adjust its angle and reduce reflections.

For detailed instructions on adjusting your TV settings and further information, please visit: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/k-50s20m2/manuals

We hope these suggestions help improve your viewing experience. If the issue continues, please contact our dedicated support team for further assistance.

You'll find all the necessary contact options and resources at this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv

Best regards,
-Fred

Hi DavidJ!
It is great to hear that your previous Sony TV served you so well for so long and that you decided to bring the new BRAVIA 2 II into your home without hesitation.

The BRAVIA 2 II is built to deliver a fantastic picture using the 4K Processor X1 for stunning detail and clarity.

We appreciate you choosing Sony!
Best regards,
Estefany

Hi MonicaA,

It is fantastic to know that you’re pleased with the color and clarity of the Sony BRAVIA 2 II, as well as the great value you received. Thank you for your positive feedback and for choosing Sony!

Regards,
Dominick

Thank you for the fantastic review, TeresaB!

We are absolutely thrilled to hear that you are enjoying your K50S20M2 television and find the picture quality to be perfect! It's incredibly rewarding to know we are delivering the premium viewing experience you expect.

Thank you again for choosing Sony!

Best regards, Gus, Sony Social Media Team

Thank you for the fantastic review, Luckie!

We are delighted to hear that you are enjoying the good picture and easy setup of your new K-50S20M2 television!

It’s interesting and rewarding to know that you are using the display as a clear monitor for your security cameras around the house. Its reliability and picture quality make it a great choice for various monitoring needs.

Thank you again for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hello AthenaB,

Thank you for choosing Sony!

It brings us great joy to hear that your K50S20M2 TV offers a great picture and a wide range of options to explore programs and movies. Knowing that it enhances your entertainment experience means a lot to us. Thank you for sharing your positive feedback!

Best regards,
-Fred

Hi Daniel,

We are pleased to hear that your new BRAVIA 2 fits perfectly in your room and that you are enjoying the amazing color and picture quality of our 2025 lineup.

Thanks for choosing Sony.

Best regards, Eliab

Hi TravisJ,

That's great to hear! We are delighted that your new BRAVIA 2 II LED 4K UHD Smart Google TV is working perfectly as a replacement and continuing to provide you with a great viewing experience.

Thanks for choosing Sony.

Best regards, Eliab

Hi SuzanneS,

That's wonderful feedback, Suzanne! We are thrilled to hear that you are enjoying the personalized experience and smart features, like the suggestions and continuity feature, on your new 50" Class BRAVIA 2 II 4K TV.

Thanks for choosing Sony.

Best regards, Eliab