Customer Ratings & Reviews
- Model:
- K50S30
- SKU:
- 10562724
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Great TV
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new tv's. Never go wrong with a Sony Bravia!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RosanneM, Thank you for your honest review. We are glad to hear that you are now enjoying your new TV. Thank you for choosing Sony! -Carl
Worst customer experience ever!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this TV from Best Buy out of the box it did not work. I have so far spent over 12 hours between Best Buy and Sony customer service trying to get resolution still don’t have an answer on it. They continue to add new layers and new layers upon new layers first you go through two layers of customer service help ““ where they take you through the set up and the reset up of the TV that took about two 2 1/2 hours Then you get an email saying please take pictures of the TV so we can return it or do whatever they’re gonna do so I take the pictures send them on my Apple iPhone to them as requested then I get an email back saying we can’t accept them in the Apple to our format so you’re gonna have to find another way to send the pictures to me Then you just ask what is the final what are you guys gonna do? Are you gonna give me a TV or you gonna do - still waiting!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ScottI65, We apologize for the inconvenience. If you already reached out to Sony Support, may we ask for your case ID so we can review?
If you haven't yet, we recommend reaching out so they can assist you setting up your TV.
You may contact our product support team via phone call at 239-245-6354 or chat through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US
Hours of Operation
Monday - Friday 9:00 am - 9:00 pm ET
Saturday - Sunday 10:00 am - 8:00 pm ET
Best regards,
Craig
Sony TV
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love the picture quality and how vivid the colors are.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dell, Awesome! We are so glad to hear that you are happy with your new TV! Thank you for choosing Sony! -Carl
Great TV for the price.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV was a great upgrade to entertainment station.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JonathanF, Awesome upgrade! We are so glad to hear that you are happy with your new TV! Thank you for choosing Sony! -Carl
Samsung Tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice and amazing tv , but the setting is a little complicated but we can fixed
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MaricelaL,
We're thrilled you find your 50" BRAVIA 3 LED TV nice and amazing! We understand the settings can seem a bit complicated at first, but we're confident you'll master them to customize your perfect viewing experience. Our support is always here if you need any help!
Thanks for choosing Sony.
-Eliab
mrs
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.our salesman answered all my questions about purchasing a new tv. he worked with me on sizes and brands. even helped us load on tv into our vehicle
I would recommend this to a friendTV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.VERY HAPPY WITH MY NEW SONY AND WITH THE HELPFUL IN-STORE SERVICE FROM ALL INVOLVED.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello GeorgeO,
Thank you for choosing Sony!
It's truly a pleasure to hear that you're so happy with your new Sony K50S30 TV! We take pride in providing excellent service, and we're glad to know that our Best Buy team was able to assist you effectively. Thank you for sharing your positive experience with us, and we hope you enjoy your new TV for years to come!
Best regards,
-Fred
Excellent picture..
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Bravia 9 is the best...the color the brightness is ver very good...excellent choice if you have this..top of the line right now...nothing more to say only this tv is way way way the best among the rest.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AaronM, Awesome! We are so glad to hear that the Bravia 3 TV has exceeded your expectations! Thank you for choosing Sony! -Carl
Think twice before purchase.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was disappointed with my Sony Bravia TV. The bluetooth connectivity is not as quick as my last Sony Bravia. I need to intermittently tell the TV to connect to my head phones. Picture is OK. I stream using ATT as my ISP and suspect they are streaming 1080p instead of 4K. The sound is "tinty" with little base hence the headphones. My next TV will not be a Sony.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BodinH, thanks for sharing your experience with the Sony - 50" Class BRAVIA 3! We're genuinely sorry to hear about the issues you've faced with your TV, we understand how disappointing this situation must be. Here are some recommendations you can try:
1- Make sure you turn off the Bluetooth on your other devices so that the TV is the first one that will be connecting to your headphones.
2- Make sure the headphones and the TV are not too far from each other when pairing, recommended distance is around 3 to 5 feet
3- Check for any software update available for the TV
4- Use the built-in equalizer that allows you to customize the sound to your preference for better bass, you can go to settings > display and sound > sound > sound customization > equalizer
We hope these steps help you to improve your overall experience. Thank you for considering Sony products! Best regards, -Dominick
Great TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a great TV. We use it every day. It is the perfect size.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello KENNETHF,
Thank you for choosing Sony!
We're incredibly pleased to hear that you're enjoying your K50S30 TV! It's wonderful to know that you find it to be the perfect size for your daily use. Thank you for sharing your positive experience with us!
Best regards,
-Fred
Sony Tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love love love a good Sony Tv, I have an older one, for years. The new one are so much cooler
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VictoriaW, we truly love hearing this! It's amazing to know you've been a longtime Sony fan and that your new Sony - Bravia 3 is bringing that "cool factor" to the next level. We're honored to be part of your setup again and hope you continue to enjoy every moment with your new TV! Thank you for choosing Sony. Regards, -Dominick
BRAVIA 3
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If your just wanting to watch movies its good but other than that below par Sony is crazy thinking this thing is worth 600$ new
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your candid feedback, RichardL.
We understand your perspective. It sounds like you are satisfied with the movie-watching experience but feel the TV falls short in other areas, and you believe the initial price point is too high for the overall feature set.
The BRAVIA 3 focuses on providing a quality 4K picture (with the 4K HDR Processor X1 and Triluminos Pro) and smart features (Google TV, Dolby Vision) for the most common use cases, like streaming movies and shows.
However, we certainly understand your disappointment if you were looking for features that are typically found on our mid-range (like BRAVIA 7) or premium models.
Your feedback on the value proposition at its new price is crucial, and we take all customer comments seriously as we evaluate our pricing and product offerings in the competitive TV market.
We appreciate you being a Sony customer and for giving us this honest assessment.
Best regards, Gus, Sony Social Media Team
Open box LOL
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy any of the open box TV’s especially when it says excellent condition. It’s a lie. Ours had a huge crack along the side where the outer frame seam is located. You can see pixels shining through the crack. Garbage and misleading. I would consider this condition “FAIR” at best.
No, I would not recommend this to a friendGreat TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very Happy with the television. Particularly the controls function that I did not have with the prior TV I had.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello BravoBravia! Thank you for giving the BRAVIA 3 a five-star rating! We’re thrilled to hear that this TV is bringing you joy. Thank you for choosing Sony! Regards. -Jenn
Traded in for Bravia 8.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Traded in for 55” Bravia 8 flat screen. Excellent for price paid. It tempted me to trade up to the best Sony offers.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RichardM, Thank you for the positive feedback! We appreciate you upgrading to your new Sony BRAVIA 8. We're thrilled to hear that you found it to be excellent value for the price. Thanks for choosing Sony! -Sam
TV Sony bravia
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My Sony Bravia TV is so beautiful, I recommend it 100%. I made an excellent purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, MaricelaS,
Thanks for the review and the 5-stars rating! We couldn't be happier to hear how much you are loving your Sony BRAVIA TV and its amazing picture quality! We appreciate the preference, and we hope you can continue enjoying your series and movies with us.
Thanks for choosing Sony, have a wonderful day!
-DiegoV
Bestbuy and their products are hands down the best
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have purchased numerous Sony Organic LED TV’s a long with most recent purchase of the Sony 50in Bravia 3 from Bestbuy and Bestbuy and Sony are hands down the Best. Bestbuy is the best go to for all of your Electronics.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Zman, That's awesome! We're really delighted to hear you love everything about your Sony BRAVIA 3 and you are having an enjoyable watching experience with this great TV. Glad to know you like the stunning 4K HDR picture. You chose the best TV brand! Thank you for your purchase and for the 5-star rating! -Jess
Good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Replace this tv from my old tv easy to follow steps to install
I would recommend this to a friendBrand response from SonyListens
Posted .Hello LindaM, thanks for posting your review.
We're so glad that replacing your old TV with the new BRAVIA 3 was an easy and smooth process for you. We design our products, including the installation steps, to be as user-friendly as possible, so it's fantastic to know we hit the mark.
Thanks for choosing Sony!
Sincerely,
Jenn.
TV cannot hold wifi connection
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV constantly drops wifi connection. I took all required procedures to address this issue including constant contact with my wifi provider. This only occurs with this tv. My other 3 Sony Bravia's don't seem to have this problem. I have reset the network, disconnected the power source, reset my router and I can't watch more than 10 minutes of a program before it drops the wifi signal. The issue is not the quality of picture and sound, it is the failure to maintain wifi connection.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Oles,
Thank you for sharing your feedback with us.
We're sorry to hear that you're experiencing issues with your BRAVIA 3. We're here to help! Let’s go through some troubleshooting steps to resolve the problem with your TV disconnecting from the network.
1. Check for missing updates: Occasionally, your TV may not function as expected due to outdated software. You can verify this by navigating to Settings > System > About > System Software Update > Check for Updates.
2. Verify your router's frequency band settings: The performance of your TV can vary depending on the band it is connected to. We recommend using the 2.4 GHz band for optimal performance.
3. Review your Internet Protocol settings: It is advisable to use IPv4 instead of IPv6 for better compatibility.
4. Enable IP control: To improve network performance, we suggest activating simple IP control. You can do this by going to Settings > Network & Internet > Home Network > IP Control > Simple IP Control > Turn it On.
5- Check the distance: When using Wi-Fi®, the distance between your router and your device plays a crucial role in connectivity. Ensure that the router is positioned within 25 feet (7.62 meters) of your device for optimal performance.
6- Utilize physical connections: For a more stable connection, consider using an Ethernet (LAN) cable to connect your router directly to your TV.
7- Test with a hotspot: If your router is not providing a strong signal to your TV, try using a mobile hotspot to determine if the issue persists. If the problem does not occur while using the hotspot, it may be necessary to review your service agreement with your Internet Service Provider (ISP).
If the problem continues, please reach out to us via email for further assistance. Kindly include your name, Best Buy username, model number, details of the issue, and your telephone number in your message to [email protected].
We apologize for any inconvenience you've experienced and are committed to helping you resolve this matter. Thank you for choosing Sony!
Best regards,
Gus
50” Sony
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV would not download the Spectrum app without having Xumo box. I was disappointed in the fact, I asked about Spectrum app.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi PattiB,
We apologize for any disappointment regarding the Spectrum TV app. Currently, Spectrum does not offer a native app for the Google TV platform. However, you can still enjoy your Spectrum content on your BRAVIA 3 by using the built-in Chromecast feature to cast the Spectrum TV app directly from your smartphone, tablet, or laptop to the TV. Alternatively, the TV supports Spectrum through external devices like a Roku, Apple TV, or the Xumo box connected via HDMI.
Thanks for choosing Sony.
Best regards,
Eliab
