Customer Ratings & Reviews

Hi CourtlandW, Thank you so much for your awesome review! We are glad to hear that you are enjoying your new TV! Thank you for choosing Sony! -Carl

Hi MonIs, That you so much for the 5-stars review and for being one of our long time customers! We're really glad to hear you're happy and satisfied with the amazing picture quality of your new BRAVIA 3. At Sony we strive to put forward the best possible products for our customers. Thank you offering a fantastic rating on the product and for trusting Sony! Your loyalty means everything to us. -Jess

Hi there Brice! Thank you so much for your review! We are so glad to hear that you are happy with your new TV! Thank you for choosing Sony! -Carl

Hi DanC, We are sorry to hear that you are experiencing issues with your K50S30 TV.

Here are some steps you can try to resolve the issue:

Ensure HDMI-CEC is Enabled: Make sure that the HDMI-CEC (Consumer Electronics Control) feature is enabled on your TV. This feature allows devices connected via HDMI to control each other. On Sony TVs, this feature is often referred to as "BRAVIA Sync". You can enable it by going to:

Settings > External Inputs > BRAVIA Sync settings > BRAVIA Sync control > On

Also, please check if this control is also available on your FireStick device. For this, please refer to the manual of the external device or you may also refer to the manufacturer of the external device.

May we contact you to help? If so, please email the below information to [email protected]
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Username:
Telephone Number:
Model Number:
Issue:

Regards,
Carl

Hi Seniorgal, Thank you for your honest review. We are glad to hear that you are now enjoying your new TV. Thank you for choosing Sony! -Carl

Hi Screwed, We are sorry to hear that you are experiencing issues with your Sony TV. We'd would like to ensure that you get the best experience out of your Sony TV. May we contact you to help? If so, please email the below information to [email protected]
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Username:
Telephone Number:
Model Number:
Issue:

Regards,
Carl

Hello Andy,

Thank you for your feedback.

We apologize for the connectivity issues you're experiencing with your BRAVIA 3. This is not the level of experience we strive to provide. We recommend following these steps to ensure everything is functioning properly:

1. (https://www.sony.com/electronics/support/articles/00151038)
2. (https://www.sony.com/electronics/support/articles/00184280)
3. (https://www.sony.com/electronics/support/articles/00184183)


Some quick recommendations: the TV must be within 25 feet of the router, try to use a 2.4 GHz connection, and check the date and time on your TV.

We hope this helps resolve your issue.
If the problem persists, please contact us at [email protected], providing your name, username, model number, a description of the issue, and your telephone number. We are here to assist you further.

Once again, we apologize for the issue; we'll do our best to assist you. Thank you for choosing Sony.
Gus

Hi MovieManTom, Thank you for your review. We hope to hear from your TV soon! Thank you for choosing Sony! -Carl

Hi Shirley, thank you for bringing this to our attention!
We’re sorry to hear that you're experiencing issues with the volume on your BRAVIA 3 TV speakers. It’s possible that the audio output is still set to the external sound system, especially since you usually use a soundbar. Please remember to switch the audio output back to the TV speakers when you're not using external audio devices. For further assistance, you can also check out this article for more information:https://www.sony.com/electronics/support/articles/00023579?utm_source=glean
Thank you for choosing Sony! Best regards, –Jenn.

Hi BradS,

We're truly sorry to hear that you’ve had a difficult experience with your TV and its Wi-Fi capability. We would like to work with you directly to get your BRAVIA 3 back online.

To rule out common signal or hardware hang-ups, please try these three troubleshooting steps:

1- Dual Power Reset: Unplug both your TV and your internet router from the power outlet for at least 2 minutes. Plug the router back in first, wait for it to fully boot up, and then plug in the TV.

2- Check Distance: Ensure the TV is within 25 feet of your router and that there aren't major physical obstructions (like thick concrete walls) blocking the signal.

3- Network Diagnostics: You can see exactly where the connection is failing by going to Settings > Network and Internet > Network Status > Check Connection.

If the Wi-Fi still isn't working after these steps, please email us immediately. We want to personally evaluate this situation for you. Send the following details to [email protected]:

Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue/Concern:

Thank you for considering Sony!

Best regards,
Dominick

Hi LauraU, Thank you for your feedback on the Sony BRAVIA 3. We're glad to hear that you like the picture quality and the variety of free streaming apps available on this TV. We appreciate your suggestion regarding the sound quality and will take it into consideration for future improvements. You can also configure various settings related to the TV’s sound such as sound quality, volume level, sound mode, etc. according to your preferences to improve and boost the overall listening experience on your TV. For more details, please refer to this link:

https://helpguide.sony.net/tv/iusltn1/v1/en-003/01-03-09_02.html

Thank you for choosing Sony. -Sam

Hi CatherineP, We are sorry to hear that you are experiencing difficulties with your Bravia 3 TV. We would like to get in touch with you and make this a better experience for you. May we contact you to help? If so, please email the below information to [email protected]
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Username:
Telephone Number:
Model Number:
Issue:

Regards,
Carl

Hi KendraD, We are sorry to hear about the issues you're experiencing with your Bravia 3 TV. Here are some troubleshooting steps you can try to resolve the problem of your TV turning on and off randomly:
Perform a Power Reset:
Turn off the TV.
Unplug the TV power cord from the electrical outlet.
Let the TV remain without power for 60 seconds.
Plug the power cord back into the electrical outlet.
Turn on the TV.

Update the TV Software:
Ensure your TV software is updated to the latest version, as updates can fix specific issues.
Check TV Settings:
If the TV turns on or off at regular intervals, check the timer settings and disable any timers.

For Google TV models:
Disable the On timer or Timer.
Disable the TV auto power on setting in BRAVIA Sync settings or HDMI CEC Settings.

For Android TV models:
Disable the On timer.
Set the Auto TV on or TV auto power on to Off.
Set the Remote Start to Off.

For other TV models:
Set the Timer to Off.
Set the TV auto power on settings of the BRAVIA Sync settings to Off.

Adjust Energy Saver Settings:
On the remote control, press the Quick Settings button.
Select Settings.
Select System.
Adjust the energy saver settings to prevent the TV from turning off automatically.

Check the AC Power Cord:
Ensure the AC power cord is properly plugged in.

If the TV has a removable power cord, make sure it is firmly connected.
Try plugging the TV directly into a wall outlet instead of a power strip or surge protector.

Check for Remote Control Issues:
Remove the batteries from the remote control and see if the issue persists.
If using a multi-function remote, check it as well.
Check for Externally Connected Device Issues:
Disconnect all external devices (USB, LAN, HDMI, Antenna, etc.) except the AC power cord and see if the issue improves.
Reconnect the devices one at a time to identify the problematic device.

Turn Off the Wi-Fi Function:

Temporarily turn off the TV's Wi-Fi function to test and help isolate the issue.

Reset the TV to Original Factory Settings:
If the issue still occurs, consider resetting the TV to its original factory settings

To check on how to return the TV to original factory settings, please check on this link: https://www.sony.com/electronics/support/articles/00159487?utm_source=glean

May we contact you to help? If so, please email the below information to [email protected]
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Username:
Telephone Number:
Model Number:
Issue:

Regards,
Carl

Hi DaveM, We're sorry to hear about the issues you've experienced with the Sony BRAVIA 3. We understand how frustrating it must be to encounter such problems shortly after purchasing a new product. We would like to know more about the specific issues that you're having with the TV so we can better assist you. Please email us at [email protected] with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Sam