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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 3239 reviews

Rating Filter

Rating by feature

  • Picture Quality

    Rating 4.6 out of 5 stars

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Brightness

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers are delighted by the picture quality, ease of use, and color accuracy of this 55" 4K Ultra HD TV. Many appreciate the sleek design and find the setup process straightforward. While some have expressed concerns about the remote control and software, the positive feedback on picture quality and ease of use outweighs these criticisms. The price point is also frequently cited as a positive aspect.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 29 Showing 561-580 of 3,239 reviews
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Excellent picture quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This television was easy to set up. The picture quality is excellent.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Great picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the picture quality. Easy to use and great quality.. Love my Sony..

    I would recommend this to a friend
  • Pros mentioned:
    Design, Picture quality

    Rated 5 out of 5 stars

    Picture Perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new Sony T.V. it's thin and sleek. And the picture is perfect

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    great picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my tv, the picture is incredibly and the tv is easy to handle

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi yorkirivera, We're glad to hear that you're satisfied with your new Sony TV. We appreciate your feedback. Thank you for choosing Sony! -Anthony sony_US

  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    Spectacular picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This television has the most spectacular picture. The colors are vibrant.

    I would recommend this to a friend
  • Pros mentioned:
    4k, Picture quality

    Rated 5 out of 5 stars

    Good product with right price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very please with the new 4K Sony TV. Easy to set up. Beautiful picture.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Wow

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was on the fence about 4K tvs but after seeing this tv in the store and talking to a very knowledgeable associate I decided to purchase this tv. The only thing I can really say about the clarity of the picture is wow my wife said it's so clear it's like their in your living room with you.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    best value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    for all the features it has plus picture, also motion rating. this tv rocks. love the natural look sony has vs others. The android tv I just hooked up my google home with it to command it. so awesome, I was reading also with google assistant coming soon with the new update, the tv will be technically another google home and can command things in your network.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Excellent choice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture clarity, set-up exceptionally neat, and perfect size.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ladybug5handsomeboy6, We are glad that you appreciate the qualities of your television.Thank you.-Jay sony_US

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Great picture, mediocre performance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture is great for the price, and the sound quality is very good, but the TV performance is sluggish when it comes to things like loading the home screen and switching between apps. Another example: if I'm watching something through Netflix and turn up the volume, the volume bar & numbers rarely show up and occasionally causes lag in the picture. But when I'm using a streaming devices (Fire Stick, Xbox, or Apple TV), it works just fine.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Smart Purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am really enjoying this tv. The picture and ease of use is awesome!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Awesome TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up Gorgeous picture Definite upgrade from 10 yr old plasma

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Great picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this tv! The picture is great and the features are easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy setup excellent picture quality. delivered promptly on schedule.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Excellent TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture. Easy setup. Great smart TV apps (Hulu, Netflix, etc).

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Nice TV.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took awhile to figure out the stand since the instructions were so vague and some of the parts were hidden in the packing foam. The set itself seems to perform quite well in terms of the picture. However, an accompanying sound system should be utilized since the sound from the TV needs to be turned up nearly all the way to be heard in a mid sized to large room.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Excellent with wonderful picture quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Went to Best Buy on Black Friday planning to buy one of the Samsung TV's on sale for under $500. But, a sales associate told me that I might want to consider spending another few hundred dollars and upgrade to this Sony and get the sound bar. It was good advice. Good look, Great picture, updates software itself and I hope to be happy with it for several years.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great tv, mediocre sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can't say much for the picture quality that would do it justice; just visit a Best Buy store to see how clear and crisp this display looks next to others. As for the sound... Let's be honest: you'll almost certainly be using external speakers with this tv. But for those few who are planning on using the built in speakers, prepare to be less than impressed.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Picture, New and Somewhat Buggy UI

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always have a preference for Sony TVs - usually the easiest to use, some of the longest-lasting hardware, and in today's world, more straight forward on information share policies. This one came with Android TV, which does force you to make an immediate decision at setup on if you are willing to give it away in a trade-off for a customized experience. Why not, Google already knows you better than your spouse/doctor/mother combination. Having the app store and an abundance of apps, including PlayStation Vue, is nice. Of course, that is still a standalone/non-integrated app, which is a tad odd. . Ultimately creates a one-stop entertainment shop and relegates ancillary sticks and streaming devices (esp those that are not 4k) obsolete. When turning the blind eye to info tracking, of course. The real issue itself if that the UI limits what you arrange and most importantly - does have a tendency to freeze and reboot from time to time. Yes, it is far advanced compared to the set you are likely replacing, but consumers get irritated by buggy experiences. Ultimately, I like and plan to keep. Here's hoping some software upgraded continue, and your TV avoids becoming another piece of tech that needs to be replaced every 2-3 years.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    Beautiful quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for it's price. Great color and picture. Not much light bleed.

    I would recommend this to a friend
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