Customer Ratings & Reviews
- Model:
- K55S20M2
- SKU:
- 10101549
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Great tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is our second Sony tv. We’ve always purchased Sony because of their reliability
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Seahawksmama,
That's great to hear! We're so proud to have you as a returning customer, and we truly appreciate your loyalty. We're glad to know our commitment to reliability is why you continue to choose Sony.
Thanks for choosing Sony.
Best regards,
Eliab
Sony is the best
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good TV easy to handle I like Sony they are the best
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alexmorrisrodrigues,
Thanks for this awesone 5-stars rating!
We're so pleased to hear you're enjoying your new BRAVIA 2 II—especially knowing that you find it easy to handle! It's truly rewarding that you consider our brand the best!
Thanks for choosing Sony, we really appreciate your loyalty.
Sincerely,
Jenn | Sony North America.
Bravia Sony tv
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like Sony products that’s why I have Sony tv in each room
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EMMAT,
It's fantastic to hear that you're a fan of Sony products and that you've chosen our TVs for every room. We truly appreciate your loyalty!
Thanks for choosing Sony.
Best regards,
Eliab
Brand New Tv
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrific Tv! Works great, crisp picture and easy to set-up. Can’t beat the value either.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JonathanC,
Thanks so much for the fantastic review! We're thrilled to hear you're loving your new BRAVIA 2 TV and that you found the setup easy.
It's great to know you're enjoying the crisp picture and that you feel it's a great value. We truly appreciate you sharing your experience!
Thanks for choosing Sony,
Sincerely,
Jenn | Sony North America.
Wishing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wish I could exchange this tv for a Sony OLED. I wish I would have bought a Sony OLED .
I would recommend this to a friendSony 55
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV is great but there was just a little mix up at the store.
I would recommend this to a friendNot the Sony I knew.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Picture is blurry even after tweaking the settings. Sony sound bar connects but the sound is terrible and no sound from the subwoofer. I will be returning this TV. Sony has gone cheap.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .HI Michael,
We apologize that your experience with the BRAVIA 2 TV and your sound bar has been frustrating and below the quality you expect from Sony. For the blurry picture, please try a quick power cycle of the TV by unplugging it for two minutes and plugging it back in, and then ensure your Picture Mode is set to Standard and check the Sharpness and Digital Noise Reduction settings within the Picture menu. For your sound bar and subwoofer, which rely on a stable wireless connection, try fully resetting both devices by unplugging them for two minutes and then reconnecting them, or manually link the subwoofer to the sound bar through the sound bar's settings menu (often found under Wireless Speaker Settings), as wireless interference is the most common cause of no subwoofer sound.
Thanks for choosing Sony.
Best regards, Eliab
Best Buy Sucks!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working 16 days after buying. Tragedy! Best Buy says they can’t help with an exchange since it’s been 1 day over their 15 day exchange policy.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello BMFC43AMG,
Thank you for considering Sony products.
We are truly sorry to hear that your K55S20M2 stopped working only 16 days after your purchase. We understand how disappointing it is to deal with a technical failure and then face a strict return policy by just a single day.
We want to make this right. Please contact our support team so we can gather more details and assist you with your 1-year warranty. You can find our contact details here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv
Best regards,
-Fred
Sony TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV. Clear picture, great sound and many upgrades from our last Sony TV
I would recommend this to a friendBrand response from SonyListens
Posted .Hi StevenW,
We are happy to hear that your new BRAVIA 2 is a great upgrade and that you’re enjoying the clear picture and sound quality!
Thanks for choosing Sony.
Best regards,
Eliab
Great TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.this tv has great picture and sound I would recommend it to friends.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jmack283,
We are honored to hear that you are so impressed with the picture and sound quality of your new BRAVIA 2 II. There is no higher compliment than a recommendation to friends, and we are thrilled that the immersive performance of this TV has inspired you to share your experience with others.
We truly appreciate you being part of the Sony family and helping us spread the word.
Regards,
Dominick
Good TV but hard to navigate without a booklet
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Tv is great and I like Sony, but to tell the truth, I am not that 'computer savvy'and having difficulty navigating the way to use it. Not Sony's "fault," as many manufacturers figure their users are savvy enough using WWW they have no problem. It would help if there was a way to "walk thru" using the TV to get the most out of it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KathyK!
Thanks so much for sharing your feedback with us. It is truly wonderful to know that you’re a fan of Sony and that you're liking your new K-55S20M2 TV.
At the same time, we really appreciate your honesty about the learning curve.
To help you get comfortable with your TV, we recommend keeping this link handy. It includes the manual and more information that you can refer to whenever you need a little extra help: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/k-55s20m2/manuals
Thanks for choosing Sony and sharing your thoughts!
Best regards,
Estefany
Best expierience!! Love the tv!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv is great!!!! The whole process from ordering ...to the installation with the geek squad was the absolute best!! Ben and Dan were great!!!!. The whole experience was the best!!! I will always use Best Buy!!!!!
I would recommend this to a friend55 inch TV Review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent TV this was a great choice. The sales associate at the Fullerton Ca location was very helpful. The installation tech was great installed under 30 mins and great attitude.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChantelleA,
It’s a true pleasure to hear that you are so happy with your choice of the BRAVIA 2 II!
The heart of this incredible visual experience is the 4K Processor X1, which we’ve engineered to bring everything you watch to life. By using advanced algorithms to cut noise and boost detail, the processor ensures that even standard HD content is upscaled to near-4K resolution with lifelike color and contrast. Knowing that this dedicated processing power is delivering the "excellent" quality you expected is wonderful to hear.
Thank you for trusting Sony to be the centerpiece of your home entertainment!
Regards,
Dominick
TV is fine, Service was AWESOME!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV is fine. A bit more than would have liked to pay but it works as you would expect. Your services were EXCELLENT. The set, haul away, etc worked great!! Thank you Geek Squad!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChrisD,
It is great to hear that your new BRAVIA 2 II is performing reliably for you. We understand that choosing a new television is a significant investment, and we are glad that the quality and functionality of the display are delivering the consistent experience you were looking for.
Thank you for choosing Sony to be part of your home viewing!
Regards,
Dominick
Great buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing TV for the price, couldn’t recommend it enough.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user207637!
Thank you so much for the recommendation! We are delighted to hear that you are finding so much value in your K-55S20M2.
Thanks for selecting Sony!
Best regards,
Estefany
Sony still shines above competition and Best Buy d
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very satisfied with selection recommendation and sales person knowledge. Product performs to my satisfaction.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the wonderful review, SonyBestBuydelivers!
We are so pleased to hear that you are Very satisfied with your experience, especially the selection recommendation and the sales person's knowledge—that is a huge compliment to our retail partners!
It is great to know that the K-55S20M2 television is performing exactly to your satisfaction.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
Its a Sony
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sony is the highest quality always. Thanks Sony. One issue must be the Stand, which might be so Dangerous at the time of Earthquake. Consumer would need how to clean up TV Liquid on the floor in Crashing. It would be very important.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your feedback, YutakaY.
We are honored to hear you consider Sony the highest quality. It's rewarding to know you trust our products.
We also understand your concerns regarding the stand and the potential safety issues during an earthquake. The safety of our customers is our top priority, and we design our products to be as secure as possible. We apologize for any worry this has caused. For increased stability, we always recommend securing your TV to a TV stand or wall mount to prevent it from tipping or falling. You can find detailed instructions for safe setup in the TV's user manual.
Regarding your question about how to clean up the TV's liquid, we want to provide you with the most accurate and safe information. We recommend you contact our product support team directly as they can provide specific guidance for your TV model and ensure you handle the situation safely.
Thank you again for your valuable feedback and for being a loyal Sony customer.
Best regards, Gus, Sony Social Media Team
Well Done
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality lived up to advertising. Would recommend this to others.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TerrelB,
It is most rewarding to hear that your new television has delivered on our promises and that you would recommend it to others!
The BRAVIA 2 II is engineered to bring a premium cinematic feel into any room, utilizing our advanced processing to ensure that every frame is packed with natural color and sharp detail. We take great care in our craftsmanship to ensure that the quality you see in our galleries is exactly what you experience in your own home. Knowing that the picture and build have made such a positive impression on you is fantastic.
Thank you for choosing Sony!
Best regards,
Dominick
Homeowner
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very tinny sound. Pucture dark during the day when lots if lught in the room. Great picture at night when darker room.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Dissatisfied,
We are sorry to hear that the sound and daytime brightness of your BRAVIA 2 II haven't met your expectations. While this model is a great entry into 4K, its direct-lit LED panel is best suited for controlled lighting. For a room with a lot of natural light, we highly recommend considering the Sony BRAVIA 7 Mini LED. It features much higher peak brightness to cut through glare and uses XR Backlight Master Drive for superior contrast. Additionally, it includes Acoustic Multi-Audio, which provides a much fuller, more cinematic sound compared to the standard speakers on the BRAVIA 2.
Thanks for choosing Sony.
Best regards,
Eliab
Poor Interface
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Genuinely disappointed in this television. The google tv interface is slow moving. It doesn't load basic programs like Netflix or Amazon well. It's difficult connecting with speakers (HDMI and VT disconnect frequently), and constant screen delays. Internet is great.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Koontzy43,
We are genuinely sorry to hear about your experience with the Sony BRAVIA 2 II. We understand how frustrating it is to deal with interface delays and the difficulty of connecting external speakers.
To help resolve these performance and connection issues, we recommend performing the following troubleshooting steps:
1- Power Cycle: Unplug the TV from the power outlet for approximately 2 minutes, then plug it back in. This clears the system cache and can resolve minor software hangs.
2- Check for Software Updates: Updates frequently include performance patches and bug fixes. Please navigate to: Settings > System > About > System Software Update > Update your TV software.
3- Factory Data Reset: If the issues persist, a reset can eliminate deeper software glitches affecting performance. Please note this will return the TV to its original out-of-the-box settings. Navigate to: Settings > System > About > Reset > Factory Data Reset
If these steps do not improve the interface speed or HDMI stability, we highly encourage you to reach out to our Technical Support Team for a deeper diagnostic:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv
Thank you for considering Sony!
Regards,
Dominick
