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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 555 reviews

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Rating by feature

  • Picture Quality

    Rating 4.9 out of 5 stars

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Brightness

    Rating 4.8 out of 5 stars

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91%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 555 reviews
  • Rated 5 out of 5 stars

    Tv Sony Bravia 8

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent tv. Great picture quality, colors, Great salesperson, very kind and competent

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you so much for your wonderful feedback, NadaP! We’re thrilled to hear that you’re enjoying the excellent picture quality and vibrant colors of your Sony K55XR80 TV. It’s also great to know that the salesperson made your experience memorable with their kindness and competence. Your satisfaction is very important to us, and we appreciate you choosing Sony. If you have any questions in the future or need assistance, please don’t hesitate to reach out. Enjoy your new TV!

      Thanks again for choosing Sony!

      Best regards,
      Gus
      Sony Social Media Team Sony_US

  • Rated 5 out of 5 stars

    Great TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome TV, a little heavier than expected. Love the adjustable stand. Great definition for a gaming monitor.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Haley,

      It brings us great joy to hear that you are enjoying your new TV! We are glad the adjustable stand and high-definition performance are proving perfect for your gaming setup, providing the clarity and versatility you were looking for.

      Thank you for making Sony part of your home entertainment.

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Sony Bravia OLED 8 TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV picture is exceptionally clear and the sound is good.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for sharing your positive experience with the K-55XR80, Ferncroftwk! We are delighted to hear that you find the TV's picture exceptionally clear and the sound to be good. We feel privileged to know that you are enjoying the high-quality viewing experience we designed our BRAVIA TVs to deliver.

      Thanks again for choosing Sony!

      Best regards,
      Gus Sony Social Media Team Sony_US

  • Rated 4 out of 5 stars

    Ove our SonyTV

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love our new Sony TV. The sales associate was very knowledgeable when she assisted me. Once I got home, the setup of thr TV was a little challenging.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the review, KarenS!

      We’re thrilled you love your new BRAVIA 8 and had a great experience with the sales associate. We’re sorry the setup was a bit challenging, but we hope the stunning OLED picture quality makes it all worthwhile!

      Thanks for choosing Sony!

      Best regards,

      Gus, Sony Social Media Team sony-global

  • Rated 5 out of 5 stars

    Sony tv

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent picture quality. Love this Sony tv vs my lg tv.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AmmarA, thank you so much for your amazing 5-star review of the Sony - BRAVIA 8! We are beyond pleased to hear that you love your new TV, and especially that you're experiencing such excellent picture quality. It's incredibly rewarding to know that it stands out even among other brands you own. Your feedback truly highlights what we strive for, and we deeply appreciate you choosing Sony! Best regards, -Dominick Sony_US

  • Rated 5 out of 5 stars

    Living room Sony 55in

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This 55 in is awesome. I bought for my living room to replace another Sony I bought. The picture is awesome. I also bought the Sony soundbar for it to and was seamlessly connected. Well worth the money.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tonyd, Thank you for upgrading to your new Sony BRAVIA 8! We're very happy to hear that you like the awesome picture quality and that it works seamlessly with your Sony soundbar. It's also good to know that you appreciate the great value of your new Sony TV. Thanks for choosing Sony! -Sam Sony_US

  • Rated 4 out of 5 stars

    Almost Perfect!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its not easy to find different places in the settings that need to be fixed or changed. It’s frustrating!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for sharing your feedback, Tootsieroll56.

      We’re sorry to hear the settings have been frustrating to navigate on your K-55XR80. To make things easier, we recommend using the Voice Remote—you can simply say "Open Picture Settings" or "Adjust Brightness" to skip the manual menus. We hope this makes your experience much smoother!

      Thank you for choosing Sony!

      Best regards, Gus, Sony Social Media Team sony-global

  • Rated 5 out of 5 stars

    G & F

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent tv , really deep blacks and stoning colors.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, GerardoM,

      Thanks for the review and the 5-stars rating! We are delighted to hear how much you are enjoying your brand new BRAVIA TV! Experience a cinematic OLED picture unlike any other. Witness stunning contrast and billions of quantum dot colors, beautifully illuminated with our highest OLED brightness, all intelligently powered by our XR Processor with AI technology. Complemented by a sleek design and rich sound emanating from the screen, everything you watch will feel like a captivating cinematic event.

      Thanks for choosing Sony, have a nice day!
      -DiegoV Sony_US

  • Rated 5 out of 5 stars

    Bravia 8

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good picture quality. Glass tv, good sound. I haven't tried the ps5 on it yet

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MarkQ, thank you for your review! We're thrilled to hear that you're enjoying the excellent picture quality and sound of your Sony k55xr80 TV.

      Regarding your curiosity about using the PS5, the k55xr80 is designed to deliver a fantastic gaming experience. It features high refresh rates and low input lag, which are essential for smooth and responsive gameplay. Additionally, our advanced picture settings and technologies, such as HDR support, will enhance the visual performance of your games, bringing out vibrant colors and stunning details.

      We hope you have a great time gaming on your new TV! If you have any further questions or need assistance, feel free to reach out.

      Thanks for choosing Sony!
      Gus Sony_US

  • Rated 5 out of 5 stars

    Sony Bravia oled 55

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome picture .  I replaced my Sony Bravia OLED that was about three years old. Still has a nice picture but this picture on this TV is outstanding.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Greenbaypac, Fantastic! We're truly delighted to hear about your satisfaction with the amazing picture quality and superb performance of your BRAVIA 8. Thank you so much for the perfect star review and for trusting Sony! - Romeo Sony_US

  • Rated 5 out of 5 stars

    Awesome sauce

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This so awesomeeee, this is better than the bees knees mo better den peanut butter and jelly

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Leeboy,

      Thank you for the 5-star rating! We're glad to hear that you like your new Sony TV. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Great TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great TV. Setup was easy, but I was expecting the delivery team to do the setup like they did the last time I purchased a TV from Best Buy about 6 years ago. I guess Best Buy’s free delivery was just that, they just dropped off the TV and left.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for sharing your feedback and for choosing the Sony K55XR80, Mick56! We're glad to hear you enjoyed the TV itself and found the setup straightforward. We understand your disappointment regarding the delivery and setup experience compared to your previous purchase.

      If you have questions about available setup or installation options for future purchases, we recommend reaching out to the retailer directly for their current service packages. Of course, if there’s anything related to your Sony TV’s operation or features that you’d like support with, our team is always here to help.

      Thank you again for your review and for being a loyal Sony customer!

      Best regards,
      Gus
      Sony Social Media Team Sony_US

  • Rated 5 out of 5 stars

    New tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My new 55 oled Just perfect tv for a small room and it has amazing colors

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JuanR,

      Awesome! We're glad to hear that you like the picture quality of the TV. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    hit the spot

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this is an amazing television. the color is very vivid and it fits right in my room

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the wonderful review, ArnessS!

      We are thrilled to hear you find your K-55XR80 television amazing! It’s rewarding to know the vivid color reproduction is exactly what you were hoping for and that it fits perfectly into your room setup.

      Thank you again for choosing Sony!

      Best regards, Gus, Sony Social Media Team sony-global

  • Rated 5 out of 5 stars

    Fantastic TV!!! Excellent quality picture

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this TV! We were looking for a good quality smart TV to hang on the wall above our fireplace in our family room, that we are in the process of renovating. The quality of the picture is outstanding —- lightyears better than our old Sony Bravia!!! We couldn’t be happier with our purchase. Definitely worth the $$.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi OCKathy,

      Thank you so much for your wonderful review! We're glad to hear that the Sony K55XR80 TV has made such a positive impression in your family room. It's fantastic to know that the picture quality exceeded your expectations and that it's been a worthy upgrade from your previous Bravia TV.
      We're honored to be a part of your home entertainment setup. We truly appreciate your kind words and support.
      Enjoy your new TV!

      Thanks for choosing Sony!
      - Stephanie Sony_US

  • Rated 5 out of 5 stars

    Excellent tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV has beautiful color and is easy to access my favorite channels and streaming services.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JAud,

      Thank you for the purchase! We're glad to hear that you like the picture color quality and features of the TV. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    User friendly grate picture quality

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful tv colors are accurate very easy to use. Also the sound from the tv is the best I’ve ever heard

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your fantastic review, JohnV!

      We are so pleased to hear how much you are enjoying your K-55XR80 television. It is wonderful to know that you are thrilled with the accurate colors, ease of use, and the incredible sound quality. We designed this TV to provide a premium entertainment experience, and it's incredibly rewarding to know we've succeeded.

      Thank you again for choosing Sony and for sharing your experience.

      Best regards, Gus, Sony Social Media Team Sony_US

  • Rated 1 out of 5 stars

    TV issues, 3rd party installers are horrible

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had this TV installed by third party installers from Best Buy. It was absolute waste. The first team set the TV up in less than 5 minutes, didn’t go through any of the actual setup. TV kept freezing, shutting off, going back to Home Screen on its own. When the voices on shows started sounding like robots I thought I may be the TV. I got it exchanged, I told the store employee I didn’t want third party installers. They didn’t listen and I ended up with third party AGAIN. I paid all that money for the tv and install just to get the same treatment, and have the same issues. I’ll never know if third party set it up wrong, or if the TV is junk. I have to change the input everyday and it won’t connect to WiFi automatically. This is the only device i. The house I have issues with. They didn’t ask me what position I wanted the stand, and they left all the back pieces off and peaced out. Absolutely awful experience after spending close to $2000.00 see pics below. I had to move the feet on my own. My mother got the same tv installed by an actual geek squad member and doesn’t have these issues.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MelissaR, We sincerely apologize for the unfortunate experience you had with the installation and performance of your Sony BRAVIA 8. It’s disappointing to hear that the third-party installation service did not meet your expectations and that you encountered multiple issues with your TV. Our team is aware of the problem and are actively working on a solution. In the meantime, we recommend trying the following steps:

      Set the Bravia Sync to OFF
      On the remote control, press the (Quick Settings) button and select Settings → Channels & Inputs → External inputs → BRAVIA Sync settings→ turn OFF BRAVIA Sync control
      Use a CEC-less HDMI cable or adapter to prevent the TV from rebooting or restarting.
      Set The SAMBA Interactive TV to OFF
      On the remote control, press the (Quick Settings) button and select Settings→ System → Samba Interactive TV → turn OFF Samba Interactive TV.

      We encourage you to periodically check our support site for updates regarding any improvement measures.

      We are investigating the issue and working on a future software update to address it. Should you need further assistance, please email us at [email protected] with the following details:

      Name:
      Username:
      Model Number:
      Issue:
      Telephone Number:

      Regards,
      Sam Sony_US

  • Rated 5 out of 5 stars

    Sony Bravia

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Originally bought a Samsung, but was not satisfied. Exchange for this Sony Bravia 8. Wow! Absolutely gorgeous.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KimK,

      You made the right choice! We're happy to hear that you like your new Sony TV. Thank you for supporting Sony!

      -David Sony_US

  • Rated 4 out of 5 stars

    Sony Bravia 8

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tv works great except for the volume that projects out from tv itself, is very low. Need soundbar or surround sound for better sound quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GustavoP, Thank you for your comment! We're thrilled to hear that you're enjoying the performance of your BRAVIA 8. We understand your concerns about the volume from the TV's built-in speakers. To elevate your audio experience, we suggest considering a soundbar or a surround sound system, as they can greatly enhance sound quality. We truly value your feedback and will keep it in mind for future improvements. Thank you for choosing Sony! - Romeo Sony_US

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