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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 561 reviews

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Rating by feature

  • Picture Quality

    Rating 4.9 out of 5 stars

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Brightness

    Rating 4.8 out of 5 stars

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91%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 25 Showing 481-500 of 561 reviews
  • Rated 5 out of 5 stars

    Sony Bravia

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am enjoying my Sony! I really like the additional apps available.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AveryD, thanks for sharing your wonderful experience! It brings us great satisfaction to hear you're enjoying the stunning picture quality of the Sony - 55" Class BRAVIA 8. The addition of Google TV offers a wide variety of streaming apps and organizes all your content in one place for stress-free viewing! Thank you for choosing Sony and enjoy your new television! Regards, -Dominick Sony_US

  • Rated 5 out of 5 stars

    Greg

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price, for open box Like Samsung tv pictures

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good surprise

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV I purchased is working fantastically. I did go back and forth from store to outlet but think a made the best dollar purchase and I am more than satisfied,

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi WillieeM, You've definitely made an awesome choice! We're delighted to hear that it works great and that you're satisfied with your purchase. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Great for gaming

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent TV. Looks great as my gaming TV. Very low glare.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello JaredS, thank you for this fantastic review! It brings us joy to hear you're enjoying the BRAVIA 8 and taking your gaming experience to the next level. Thank you for choosing Sony! Sincerely, -Jenn. Sony_US

  • Rated 5 out of 5 stars

    great tv

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this tv is a great one ! i did not want to spend this much bu i am glad i did!! great model.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RogerG,

      Awesome! We're glad to hear that you like your new Sony TV. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    New TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent salespeople who are willing to help and answer questions

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MerylS,
      If you have any further inquiries or need assistance, please don’t hesitate to reach out. We appreciate your support!

      Thanks for choosing Sony!
      Best regards,
      - Stephanie Sony_US

  • Rated 5 out of 5 stars

    Loyal Sony legacy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Incredible product. Sony continues to lead the industry.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Timothy,
      Thank you so much for your kind words and for taking the time to share your experience with the K55XR80! We’re thrilled to hear that you consider it an incredible product. At Sony, we strive to lead the industry by delivering exceptional quality and innovation and it’s wonderful to know that our efforts have resonated with you.
      We appreciate your support and look forward to serving you in the future!

      Thanks for choosing Sony!
      Best regards,
      - Stephanie Sony_US

  • Rated 4 out of 5 stars

    Bravia 8

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve always assumed because you buy the most expensive you get the best . But it wasn’t the case here . All though the Sony was colorful I don’t believe it’s as colorful or as bright as its competitors. To be determined though. It’s a great tv for a darker room.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi IsmaelM, Thank you for taking the time to provide us with your feedback about your new Sony Bravia 8. We're so pleased to hear you like the vibrant colors of this TV and good to know it looks great when placed in a darker room. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Perfect buy

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect tv for my needs. Clarity is so good. Have been using from last 6 months. No issues so far

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bharath,

      Thank you for the 5-star rating! We're glad to hear that you like the clarity of the TV. We appreciate the 5-star rating and thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Save to money for this one if you’re looking at purchasing a new tv. Well worth the investment.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RamiroR,

      Thank you for the purchase! We're glad to hear that you like your new Sony TV. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Great buy!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture and the delivery and installation was done by a great Best Buy team!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MarshaO,

      Very nice! We're glad to hear that you like the picture quality of the TV and had a wonderful experience from our customer service representatives. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    J1

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth it ¡¡!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jaudio, thanks for the 5-star rating! We are happy to hear that you find the Sony - Bravia 8 to be of great value for you. The wonderful picture quality with vivid colors, along with the powerful speakers, converts this TV into an excellent option for those who really want to enjoy a cinematic experience! Thanks for choosing Sony. Regards, -Dominick Sony_US

  • Rated 5 out of 5 stars

    PZ

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Happy with the purchase. Miles’s and Kasra’s help very much appreciated. The installation team is amazing, very well done! Thank you!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PolinaZ, Thank you for your wonderful review! We're thrilled to hear that you're happy with your purchase. It's fantastic to know that the installation team were able to assist you effectively. Thanks for choosing Sony! -Sam Sony_US

  • Rated 2 out of 5 stars

    Didn’t like it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture was very nice, however I did not like anything else about the Sony, kept dropping WiFi, or resetting. I returned it and got another Samsung

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Dennis,

      Thank you for considering Sony products. We're immensely pleased to hear you found the K55XR80's picture quality very nice.

      However, we're truly sorry to learn about the issues you faced with the dropping Wi-Fi and resetting, which ultimately led to your decision to return it. We sincerely understand your frustration and want to assure you that we truly value your feedback. We're dedicated to enhancing our products and will make sure your comments are relayed to our Sony team.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Great! Great!! Great!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I liked it so much that I purchased a 65 inch. Great tv great service great support!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MiltonG,

      Awesome! Thank you for the purchase and we're glad to hear that you like your new Sony TV. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Best ever

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing and reliable service! Love our new tv! Sales person was not pushy but verg helpful.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi StephanieT, Thank you for your wonderful review! We're thrilled to hear that you love your new BRAVIA 8 TV and had an amazing service experience. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    The best!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this TV! Bought and returned several tv's and am so happy I finally ended on this one. Highly recommend!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EmaleeG, You've made an amazing choice! We're thrilled to hear you're satisfied with your purchase. Your recommendation means a lot to us, thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Bought open box tv

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The employees were so nice and helpful and help me to find the quality tv

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mehr,

      Thank you for the 5-star rating! We're happy to hear you had a wonderful experience with our customer service representative. We appreciate the 5-star rating and thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Sony Bravia

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product! Had Geek Squad install and they did a fantastic job.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BobR,

      That's awesome! We're happy to hear you had wonderful experience with our customer service representative. We appreciate the 5-star rating and thank you for choosing Sony!

      -David Sony_US

  • Rated 2 out of 5 stars

    Sony Bravia OLED

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Per Sony and per personal experience with two of these Bravia TVs the software must be updated or they will lock up. You have to unplug the TV to restart. Do not recommend until Sony makes a software update.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DavidM,

      Thank you for choosing and purchasing our BRAVIA 8 OLED 4K UHD Smart Google TV. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience.

      We understand your concern. Unfortunately, we can't give you an exact date when a specific update will be available for your TV. To isolate the issue, factory reset the TV and try again. Here's the link on how to.

      https://helpguide.sony.net/tv/lusltn1/v1/en-003/01_14.html

      For further assistance, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

      Full Name:
      Best Buy Username:
      Telephone Number:
      Sony TV Model Number:
      Additional Information regarding your experience with the K55XR80

      We are sorry for the inconvenience and hope to speak to you to resolve this matter.

      Regards,
      David Sony_US

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