Customer Ratings & Reviews
- Model:
- K55XR80
- SKU:
- 10316956
Rating by feature
- Picture Quality
Rating 4.9 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Not Happy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV doesn’t turn on half the time and shuts off on its own a couple times a day. I’m going back to my 10 year old Bravia that still works like a charm and has an amazing picture.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi UnhappyTVOwner,
We’re sorry to hear about your experience with your BRAVIA 8. It’s frustrating when a new TV doesn’t perform as expected, especially when your older BRAVIA is still going strong. This is not the experience we aim to provide, and wan to make this better for you.
Can you check if there’s a blinking LED light when the TV shuts off? If so, it may indicate an issue. Here’s a guide on what the blinking patterns mean and how to resolve them: https://www.sony.com/electronics/support/articles/00153674?utm_source.
If the problem persists after trying these steps, we recommend reaching out to our product support team via phone call at 239-245-6354 or chat through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US
Hours of Operation:
Monday - Friday 9:00 am - 9:00 pm ET
Saturday - Sunday 10:00 am - 8:00 pm ET
Thank you for your patience, and we look forward to resolving this issue promptly!
Sincerely,
Maria
Sony needs to go back to the drawing board.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would never buy another sony bravia again i went thru 2 diffrent tvs and had an incredible hard time hooking up a soundbar to the tvs the Ark hdmi ports to hook up the soundbars works terrible the tvs could not find the devices.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Bobby,
Thank you for your feedback regarding the K-55XR80 (BRAVIA 8) TV. We apologize for the difficulties you experienced with connecting your soundbar via the HDMI ARC port. We understand how frustrating it can be when devices do not work as expected. To help resolve these issues, we recommend the following steps:
1. Check HDMI Cable Compatibility: Ensure you are using a high-speed HDMI cable that supports ARC/eARC. Sometimes, using a standard HDMI cable can cause connectivity issues.
2. Correct HDMI Port Usage: Verify that you are connecting the soundbar to the correct HDMI port on the TV. The K-55XR80 has specific HDMI ports labeled for ARC/eARC. Typically, HDMI input 3 is the designated port for ARC/eARC connections.
3. TV Settings Configuration:
- On your TV remote, press the Quick Settings.
- Navigate to Settings > Display & Sound > Audio output > Speakers > Audio system.
- Ensure that the Audio out setting is configured correctly for your soundbar.
Soundbar Settings: Make sure your soundbar is set to the correct input mode to receive audio from the TV.
For further information, please refer to the following articles:
- https://www.sony.com/electronics/support/articles/00278242
- https://www.sony.com/electronics/support/articles/00020051
If the issue continues or if you require additional assistance, kindly email the following details to [email protected] so that we can provide you with the best possible support. We apologize if you have already shared some of this information in your review or with customer service; we simply want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue/Concern:
We value your input and are committed to improving our products based on customer feedback. Thank you for bringing this to our attention.
Sincerely,
Romeo
Sony Social Support
Do not recommend.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV shuts itself off randomly 50% of the time watching it. All settings are correct as they should be. I missed the return window and Best Buy does not handle this brand on warranty so I am in the Sony cycle of trying to get this resolved. Very disappointment as my prior Sony was perfect for years. I would not recommend.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Clevegal77,
Thank you for choosing and purchasing our BRAVIA 8 OLED 4K UHD Smart Google TV. We're sorry to hear what happened with your TV. Please allow us to help you and turn this into a better experience.
For further assistance, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
David
Issues With Streaming
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV model has issues with a "crackling sound" during streaming from an iphone. In fact, it was impossible to stream.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Basil,
We're very sorry to hear you're experiencing this issue with your new BRAVIA 8 TV. A "crackling sound" and being unable to stream from your iPhone is definitely not the experience we want for you, and we understand how frustrating that can be.
This sounds like it could be a compatibility or software-related issue with the AirPlay connection. Make sure your TV and phone has the latest firmware updates, and restart both devices.
If the problem persists after trying these steps, it's best to contact our official support team. They can provide more in-depth troubleshooting and, if necessary, look into whether a repair or replacement is needed.
You can find their contact information here:https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv
Thanks for your patience, and we hope you can get this resolved quickly.
Sincerely,
Jenn | Sony North America.
Beautiful Picture!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful Picture and easy to set up, love our new tv. 2nd Sony Bravia we've had. The last one we had lasted over 15 years with no issues. The only reason we got a new one was because technology has changed and we needed something capable of getting 4K now.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Inthekitchen,
We’re thrilled to hear that your new BRAVIA 8 is living up to your expectations with its beautiful picture and easy setup! It’s incredible to hear your previous Sony served you well for over 15 years, and we’re honored to be back in your home to provide that 4K OLED experience you were looking for.
Thanks for choosing Sony.
Best regards,
Eliab
Sony Bravia 8 OLED - 55"
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We updated from our 2015 Bravia LED to this TV and could not be happier. Have been thinking about going OLED for some time and was not disappointed. Some complaints noted the picture was too dark. There are plenty of ways to tweek this set and lighten. Besides true blacks are dark that's the beauty of this TV. We're using in our lower level that does have too large windows. There is a glare issue if shades are open but I don't find it can't be overcome. Movies, sports and all else are visually improved and a joy to watch. The screen sound is quite good. We went with a Sonos soundbar from our previous set up.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BowersandWilkinsM1,
We are pleased to learn that your transition from your 2015 LED to the BRAVIA 8 has been such a rewarding upgrade. You hit the nail on the head regarding the beauty of OLED; those "true blacks" create a level of contrast and depth that makes movies and sports truly come alive. We also appreciate you mentioning the flexibility of the settings—while OLED is designed for cinematic accuracy, the ability to tweak the brightness ensures the picture looks great even in rooms with windows. It is also wonderful to hear that our Acoustic Surface Audio+ technology impressed you, even alongside your dedicated soundbar setup.
Thank you for choosing Sony!
Regards,
Dominick
Wonderful TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We are very happy with this purchase. The picture is beautiful and we have not had any difficulty with it whatsoever.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, StephanieW!
We are absolutely thrilled to hear that you are very happy with your BRAVIA 8 television purchase! It is wonderful to know that the picture is looking beautiful and that your experience has been seamless.
Thank you for choosing Sony!
Best regards, Gus, Sony Social Media Team
Go for the Bravia
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great TV. Picture is 2nd to none. Treat yourself!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RonaldA,
We’re thrilled you’re treating yourself to that world-class OLED picture! It truly is second to none.
Thanks for choosing Sony.
Best regards,
Eliab
Great so far
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Except for a couple times where I had to do a hard reset the TV has been great. Beautiful image and sound was much better than I thought it would be. Haven’t used the features specific to streaming services like the IMAX enhanced, but my 4k Criterion’s looks amazing. A little worried about the long term. Don’t like having to reset it twice within a week of purchasing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Zebratape, Thank you for your feedback on the Bravia 8. We're glad to hear that you're enjoying the beautiful image quality and sound. We apologize for the inconvenience caused by the need for hard resets. This is not typical behavior, and we recommend ensuring your TV's firmware is up to date, as updates often resolve such issues. If the problem persists, please contact our customer support through this link: https://us.esupport.sony.com/support/s/service?language=en_US for further assistance. We appreciate your patience and hope you continue to enjoy your 4K Criterion collection and explore the streaming features soon. -Sam
Best TV I’ve had
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had a Samsung QLED before buying this one but due to the amount of brightness on it it wasn’t ideal for a small room and I’ve had a good past impression from Sony TVs having the right amount of brightness while keeping dark colors dark if that makes any sense. Overall I love this TV!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KevinN, Thank you so much for the 5 stars! We're thrilled to hear that you're satisfied with the bright picture quality of your new Sony BRAVIA 8 TV. Thank you for choosing Sony, and we hope you enjoy more best viewing experiences with your new Sony TV! -Maria
Sony 55 inch oled tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent picture, good sound, and easy to set up.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello User578219,
Thank you for your excellent review! We are so glad to hear that you love the picture, sound, and simple setup of your new Sony BRAVIA 8 TV.
The XR Clear Image technology is what helps make the picture so clear and vibrant. This feature works to reduce noise and motion blur, ensuring you get a crisp image with excellent clarity and detail.
Thanks for choosing Sony, and have a marvelous day!
DiegoV
Sony Bravia 8 review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent picture and very user friendly design with easy to use remote.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JeremyK,
Very nice! We're happy to hear that you like the picture quality and user interface of the TV. Thank you for choosing Sony!
-David
Will not work easily with sound systems if at all.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture, only reason it’s a 2. I’ve spent hours trying to set this thing up. It does not recognize Sonos sound system, audio will not pass through unless you go into settings almost every time and mess with it. If you switch to a different device sometimes it’s tv audio sometimes it’s no audio and sometimes it actually comes through the Sonos which is supposedly capable of Bravia sync but according to this nice picture having piece of junk it is not. When you reach out for help all they want to tell you is to check your cables. I’ve replaced the HDMI cables three times. I’m guessing it ain’t the cables. If you do not plan on using a sound system with this tv then you will probably be happy with it but if you do plan on using it with sound system then do some serious research first.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi StevenH,
Thank you for choosing and purchasing our BRAVIA 8 OLED 4K UHD Smart Google TV. We apologize for the inconvenience. Please allow us to help you and turn this into a better experience. Make sure that the HDMI cable is connected in the eARC/ARC port on both TV and soundbar. If your TV is not operating correctly, please refer to this article below on how to resolve your issue.
https://www.sony.com/electronics/support/articles/00161073
For further assistance, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the K55XR80
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
David
Sony tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good, clear picture and sound. Need to adjust brightness
I would recommend this to a friendSony quality tv you can’t beat
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We like everything about this Sony TV in our upper room. It’s the perfect size and the kids love it too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JamesOoneandonlySony, thank you for sharing this fantastic review! We're very pleased to hear the BRAVIA 8 is giving joy to your family–especially the kids! We bet it looks great in your upper room with its exceptional picture quality. Thank you for choosing Sony! Best regards, -Jenn.
Great TV, great Sales Associate
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Thanks to the Extremely helpful sales associate, we chose the Sony. It is the best TV I've ever had. Total quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RonP
Very nice! Thank you for the purchase and choosing Sony!
-David
Sony Bravia
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent TV and great price! Helpful staff including loading the TV into my vehicle. Also found a great entertainment center to match!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RogerS,
Perfect! We're thrilled that you are enjoying the performance of the TV. It's also great that you were assisted professionally. Thank you for choosing Sony!
-Ralph
Great Purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am very happy with the TV and the sound system is fantastic. The in store support personnel were great!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GreggT, Thanks for the 5-star rating! We're glad you like your new TV. Enjoy and thanks for choosing Sony. -Craig
NOT A GOOD START
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Rebooting and restarting randomly. Not even 24 hours old. Seems to be an on going issue for years according to other reviews and online search. Contacted Sony support and waiting for a response before returning to store. This TV was recommended by employee. Hope I can keep it since it has a great picture and sound when working.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ChrisF, thanks for choosing and purchasing our product. We're sorry to hear that you have an issue with your new Sony unit. We'd like to review your file to better assist you. Please email the below information to [email protected] .
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Case Number:
Additional Information regarding your experience with the K55XR80
~Earl
Dissatisfaction
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv lasted less than 90 days before the power transformer went out.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JohnM, we're truly sorry to hear about the experience you've had with the TV. This is certainly not what we want for our customers. We'd like to help you and see what could be going on, your unit comes with a 1-year limited manufacturer's warranty and you can email the information below to [email protected] so we can better assist you.
Full Name:
Best buy username:
Telephone Number:
Model Number:
Issue/Concern:
We look forward to hearing from you again!
Regards,
Dominick
