Customer Ratings & Reviews

Hi AvgTechUser, we are sorry to hear that you are not satisfied with the Sony - 55" Class BRAVIA 8 OLED, we understand that it may be really frustrating to deal with a TV restarting, especially while you are enjoying your content, this is definitely not the experience we want you to have. We would like to suggest some steps and settings you can try to solve this problem: 1 - Disable Bravia Sync settings, you can go to Settings > channels and inputs > external inputs > Bravia sync settings > turn it off. 2- Turn off Samba interactive TV, go to Settings > system > samba interactive Tv. 3- Turn on Simple IP control, you can get there through settings > network and internet > home network > IP control > simple IP control. 4- Make sure you tv has the latest software version.
If the problem persists or you may need more information, please email the below information to [email protected] so we can better assist you. Full Name: Username: Telephone Number: Model Number: Issue/Concern: Thanks for choosing Sony. Sincerely, Dominick

Hello DaveC, thanks for the fantastic five-star score!

We are immensely pleased to hear you're enjoying the BRAVIA 8's outstanding picture quality, vibrant colors, pure blacks and high definition image–all you can expect from a top-tier television!

Thanks for recommending the BRAVIA series, we really appreciate it.

And thank you for choosing Sony!

Sincerely,
Jenn.

Hello KatieS,

Thank you for choosing Sony!

We couldn't be happier to hear that you appreciate the great qualities of the K55XR80 TV. We sincerely apologize for the inconvenience caused by the smart feature updates interrupting your shows. Please know that we will share your feedback with the team to help enhance the update experience moving forward.

Best regards,
-Fred

Hi LessPower, Thank you for sharing your experience with your new Sony TV! We're glad that the picture quality of your Sony BRAVIA 8 TV is to your liking. However, if you find it a little dark, you may check this link helpful to configure various settings related to the TV display such as color and brightness for picture quality, or screen size: https://helpguide.sony.net/tv/lusltn1/v1/en-003/01-03-09_01.html . Hope this information helps!

If you need further assistance, may we contact you directly? If so, please email the following information to [email protected]. Apologies if you've already shared this information with customer service — we just want to ensure we have your most accurate details:
Full Name:
Best Buy Username:
Telephone Number:
Additional Information regarding your experience with the K-55XR80

Thank you for choosing Sony, and here's to a more enjoyable viewing experience with your Sony TV!

Best Regards,
Maria

Hi Satisfiedcustomer, Thank you for your fantastic review! We're thrilled to hear that you are enjoying your Bravia 8 OLED TV. The vibrant colors and the built-in screen savers are indeed some of the standout features of this model. It's great to know that the screen savers are providing you with peace of mind regarding screen burnout. We appreciate your feedback and are delighted that our Google TV has exceeded your expectations. Enjoy your viewing experience and thank you for choosing Sony! -Sam

Thank you for sharing your feedback, SandraC! We're delighted to hear that your K55XR80 delivers crystal-clear visuals and the perfect brightness for your room. Sony BRAVIA TVs are designed with advanced picture technologies to ensure outstanding clarity, vivid colors, and optimal brightness across different viewing environments. The K55XR80 offers customizable picture settings—including specialized picture modes and a light sensor feature—to automatically adjust screen brightness based on your room's ambient lighting, helping achieve a comfortable viewing experience any time of day. We hope you continue to enjoy your Sony TV and make the most of its immersive picture quality and features! If you ever want to further personalize your viewing experience, you can easily adjust picture modes and brightness to suit your preferences in the TV’s settings menu.

Thanks for choosing Sony!

Best regards,
Gus
Sony Social Media Team

Hi RobertS,

Thank you so much for your glowing review of the Bravia 8! We couldn't be happier to hear that you are thoroughly pleased with your new television.

Thanks for choosing Sony!

Sincerely,
Jenn.

Hi TracyS,

Awesome! We're glad to hear that you like the picture and sound quality of the TV. We appreciate the 5-star rating and thank you for choosing Sony!

-David

Hi PeterY, thank you for the wonderful 5-star review! It's a true pleasure to hear you're loving the impressive picture and dazzling colors of your new Sony - BRAVIA 8! It's designed to deliver an exceptional viewing experience, complemented by our 3D Surround Upscaling which creates a unique, theater-like audio environment using just the built-in speakers. Thank you for trusting Sony! Best regards, -Dominick

Hi PoojAF, thank you so much for the 5-star review! We're really happy to hear that the Sony - 55" Class BRAVIA 8 is delivering a great value with its wonderful picture quality and smart TV features like the Google assistant for stress-free viewing. Thank you so much for your support and for choosing Sony! Best regards, -Dominick

Hi, MrsClean,

Thanks for the review and the 5-stars rating! It is fantastic to know you are loving your Sony BRAVIA TV picture quality! Including Sony's XR Processor, which intelligently enhances every scene in real-time boosting color, contrast, and clarity for you to enjoy the content on the highest quality!

Thanks for choosing Sony, have a fantastic day!
-DiegoV

Hi RogerB, Thank you for your 5-star review of the BRAVIA 8! We're thrilled to hear that you are enjoying the perfect color and black depth, as well as the no-glare performance in your oceanfront room. It's great to know that the wide-angle viewing is meeting your expectations. We appreciate your feedback regarding the sound quality and the need for a soundbar. Your insights are valuable and help us improve our products. Thank you for choosing Sony! -Sam

Hi ArthurlW, thanks for taking the time to share your experience with the Sony - 55" Class BRAVIA 8! We're truly happy to hear you're enjoying the wonderful picture quality full of rich colors and clarity. We really hope you continue enjoying the astonishing viewing experience that this TV has to offer, and thank you for trusting Sony! Regards, -Dominick

Hi DAVIDL, thank you for sharing your feedback and highlighting both the great picture quality and your concern with reflections on your K55XR80.

Reflections on the TV screen can sometimes occur when there are strong light sources, such as lamps or windows, positioned behind the main viewing area. This is a common characteristic for many flat-screen televisions, as the screen may reflect ambient lighting in the room.

To help minimize this effect, you can try a few adjustments:

- Position the TV so it faces away from direct light sources.
- Adjust the lighting in your room, reducing strong lights directly behind your viewing position.
- Use curtains or blinds to control sunlight if the TV is opposite a window.
- If possible, use lower-brightness or indirect lighting in the area behind the TV.

We appreciate your input, which helps us continuously improve our products and support resources. If you have further concerns or need more tips, please feel free to reach out to our support team.

Thanks again for choosing Sony and for being a valued customer!

Best regards,
Gus
Sony Social Media Team

Hi DianeH! Thank you so much for your wonderful review! We are truly honored to hear that you love your new Sony Bravia TV and appreciate the vibrant colors and exceptional picture quality.

Our Bravia 8 offers a stunning viewing experience and features, like 4K HDR and advanced color technology that makes a positive impact on your entertainment.

Thank you for choosing Sony!
Best regards,
Estefany

Hi Gator, Amazing! We're thrilled to hear that you are enjoying your new Sony BRAVIA 8 TV and that it has met your expectations. Thanks for choosing Sony! -Sam

Hi RoberthB, Congratulations on your New TV for Christmas! We appreciate you taking the time sharing your very smooth and professional experience of your Sony TV's installation. We're also very pleasured to hear that you're loving your new Sony BRAVIA 8 TV, especially its 4K Ultra HD picture quality! Thank you for choosing Sony, and enjoy! -Maria

Hi, DianeS.

Thanks for the great review and the 5-stars rating! It is fantastic to know how much you are enjoying your brand new BRAVIA TV! With the great picture quality because of the Sony's XR Processor, which intelligently enhances every scene in real-time boosting color, contrast, and clarity and the amazing capacity to access billions of accurate real-world colors thanks to the XR Triluminos Pro!

Thanks for choosing Sony, have a fantastic day!
-DiegoV