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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 791 reviews

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Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Brightness

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers commend the 55" Class X85K LED 4K UHD Smart Google TV (2023) for its exceptional picture quality, ease of use, and vibrant colors. Many also appreciate the straightforward setup process and the TV's performance with gaming systems. However, some users express dissatisfaction with the remote control's design and functionality, and a few mention concerns about the TV's performance and price point. While some aspects of the Google TV interface and viewing angles received mixed feedback, the overall experience is largely positive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 16 Showing 301-320 of 791 reviews
  • Rated 5 out of 5 stars

    New Tv

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my Sony tv. I have had other tvs and I just did Not like them as well as my Sony.

    I would recommend this to a friend
  • Pros mentioned:
    Gaming

    Rated 5 out of 5 stars

    Beautiful Tv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing visuals. Perfect christmas gift, my boyfriend loved it. Definitely worth the money, great for gaming as well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Alyssa,
      Wow! What a nice Christmas gift and we're glad that your boyfriend loves his new TV, especially when he watches his favorite movies and plays his games. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Good choice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tv is clear and crisp. Many options for adjusting. This was an upgrade to a 10 year old TV we had. It was such a difference between the two TV is thin and light and highly recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's awesome, Kidwinner! We're glad that you are happy with your new Sony TV. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Solid Purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picture and sound quality are great and since it’s compatible with PlayStation it’s convenient for gamers.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Helainek, Excellent choice! We are glad to hear that you are enjoying your X85K TV! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    new TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good picture quality. Reliable TV that performs well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GailH, we're glad you like the picture quality of our product. Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Great picture!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is honestly a great tv. I wish we bought it sooner! We almost bought the x95 bought the rtratings review pushed us back to this model and honestly it’s not terrible. There are some posts on Reddit about issues with some stuff not actually being 4k 120 and apparently is mostly 4k @60 which is disappointing for literally spending $1,000 on this tv. However, to get an Xbox series c to say it’s 4k @120 was tricky because the settings are weird and hidden elsewhere. We don’t use any apps on the tv since an Apple TV is connected to it but using that it’s been great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Dane, We are glad that you now have an awesome smart TV. We always strive to deliver the best picture and sound quality with our TVs. With our new X85K, you can enjoy smoother motion and transitions with high 120-Hz refresh rate. You will also see glorious 4K pictures, rich with real-world detail and texture, exclusively powered by our 4K HDR Processor X1. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Rated 5 out of 5 stars

    Best thing my EX ever did

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My ex recommended me this TV cause she worked there. Best thing she ever did. The resolution and quality is unmatched

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture. I've always had good luck with Sony brand.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JulieS, Congratulations! You've made an excellent decision in purchasing the KD-55X80K. We're thrilled to know that you are overall satisfied with its exceptional picture quality and superb performance. At Sony we strive to put forward the best possible products for our customers. It sounds like we hit the mark with the X85K. Thanks for trusting Sony! Have a great day. -Jess Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV has a great picture. The sound isn’t the highest quality but the picture is very clear and crisp.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PamelaS, Awesome! We are extremely pleased to hear it matches your expectations and you like the incredible picture quality this TV delivers. Your feedback regarding the sound quality is extremely important to us and is very much appreciated. As a suggestion, you can configure various settings related to the TV’s sound such as sound quality and sound mode. Select the appropriate sound setting for your Google TV which best suits you. Thank you so much for purchasing our 55" X85K and for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    My Sony TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome I would definitely purchase another same TV if I need to

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PabloN, That's wonderful! We're really glad you are very happy and satisfied with the excellent features and capabilities of your Sony X85K. We appreciate your awesome feedback. It's customers like you that motivate us to maintain our high standards. We look forward to seeing more of your reviews in the future. Enjoy! -Jess Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Awesomeness

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Incredible picture, great sound is associated with this TV! Delighted with the purchase! Was previously a Samsung believer but on to Sony!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Lovie19,

      You made the right choice! We're happy to hear you're enjoying the picture and sound quality of the television. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you for choosing Sony!

      Regards,
      David Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Beautiful screen

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great experience. Salesman was helpful. Product is very good exceptional TV

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JamesS, That's great! We're really glad you're happy and satisfied with the great customer service, and exceptional picture quality of your X85K LED 4K Ultra HD Smart Google TV. We always strive to deliver the best picture quality with our TVs. Thank you for purchasing the 55" X85K and for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great value for the $

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I’m really happy with this TV. Upgraded from a 15 year old LCD and the difference is amazing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello InTulsa,
      Nice upgrade! Thanks for your purchase and we're glad that you are pleased with your new KD55X85K. Thank you for choosing Sony! Enjoy!- Marco Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased 2 of these tv's and they are amazing great picture sounds amazing all around they are great tv's

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi James, You've made an awesome choice! We're thrilled to hear you like the amazing picture and sound quality of your Sony X85K. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice and clear images. Love the options on remote for easy access to Disney+, Netflix, YouTube and Prime video

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JasminF, Thanks for sharing your 5-star review and impressive experience with your new X85K TV. We're truly happy to hear you are enjoying everything about this TV, especially the excellent picture and amazing performance as well as App buttons for access to various video streaming services such as Netflix, Disney Plus, YouTube, and Prime Video with one push. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you for your feedback and offering a fantastic rating on the product! -Jess Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Mrs.Hernandez

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase....the Sony Bravia is so clear, we will stick with Sony after buying lesser name purchases!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's awesome, MelH! We're thrilled to hear you are overall pleased with the performance of your Sony X85K. We always strive to deliver the best picture and sound quality with our TVs. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you for the 5-star rating and for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Awesome Sony Tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV has an awesome picture ,, its almost like watching a live taping. Ive owned samsung TV’s and there is no comparison. Buy this Sony you won’t regret it at all

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Earlybird24,

      Very nice! We're glad to hear that you like the picture quality of the Sony TV. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Color

    Rated 4 out of 5 stars

    Excellent Tv for the Money.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great color, and brightness. Remote is easy to operate. I returned the tv because I saw the image lagging in fast motion scenes. Might be a defect. Great TV though. I used a sound bar and never used the TV Speakers.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello JoelD,
      While we are happy to hear that you like the color and brightness as well as the easy to operate remote of our Sony - 55" Class X85K 4K HDR LED Google TV, we're sorry to hear that you had to return the unit. We have troubleshooting steps to help you fix this but unfortunately, we're unable to troubleshoot it. We hope you still consider Sony in your future purchase. Thanks and stay safe. - Marco Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV has a beautiful picture that is great in light and dark conditions. Highly recommend this TV.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LarryS, Thank you for telling us about your experience with your Sony X85K TV. Choosing this TV will definitely be worth it! It's good to hear your purchase went well and you like the excellent picture even in a well-lit room. We really appreciate the recommendation. Thank you for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Best Picture

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely the best picture on any TV we have ever had and very good sound as well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Awesome, Gene! Certainly, we enjoyed reading your remarkable review and truly appreciate your efforts! We're delighted to hear that we've matched your expectations with your new Sony X85K LED 4K HDR TV. Your satisfaction with the stunning 4K HDR picture and overall performance of your TV are greatly appreciated. We always strive to deliver the best picture and sound quality with our TVs. Thank you for purchasing our X85K TV and for choosing Sony! -Jess Sony_US