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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 793 reviews

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Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Brightness

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers commend the 55" Class X85K LED 4K UHD Smart Google TV (2023) for its exceptional picture quality, ease of use, and vibrant colors. Many also appreciate the straightforward setup process and the TV's performance with gaming systems. However, some users express dissatisfaction with the remote control's design and functionality, and a few mention concerns about the TV's performance and price point. While some aspects of the Google TV interface and viewing angles received mixed feedback, the overall experience is largely positive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 16 Showing 301-320 of 793 reviews
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Awesomeness

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Incredible picture, great sound is associated with this TV! Delighted with the purchase! Was previously a Samsung believer but on to Sony!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Lovie19,

      You made the right choice! We're happy to hear you're enjoying the picture and sound quality of the television. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you for choosing Sony!

      Regards,
      David Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony tv

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great color . Beautiful view. I would like to upgrade maybe bigger one in future

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RohineshC,
      Thank you for your positive feedback! We're glad to hear your enjoyable viewing experience with your X85K TV. Sony's commitment to customer satisfaction is our top priority. We are looking forward to your next purchase. Thanks for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Solid Purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picture and sound quality are great and since it’s compatible with PlayStation it’s convenient for gamers.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Helainek, Excellent choice! We are glad to hear that you are enjoying your X85K TV! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV has a great picture. The sound isn’t the highest quality but the picture is very clear and crisp.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PamelaS, Awesome! We are extremely pleased to hear it matches your expectations and you like the incredible picture quality this TV delivers. Your feedback regarding the sound quality is extremely important to us and is very much appreciated. As a suggestion, you can configure various settings related to the TV’s sound such as sound quality and sound mode. Select the appropriate sound setting for your Google TV which best suits you. Thank you so much for purchasing our 55" X85K and for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV is the bee's knees and has a beautiful picture!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AaronL, Great! We are extremely pleased this X85K suits your needs and expectations! Glad to know that it fits well in your living room. We always strive to deliver the best picture and sound quality with our TVs. Thank you so much for the 5-star rating and for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Awesome Sony Tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV has an awesome picture ,, its almost like watching a live taping. Ive owned samsung TV’s and there is no comparison. Buy this Sony you won’t regret it at all

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Earlybird24,

      Very nice! We're glad to hear that you like the picture quality of the Sony TV. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice and clear images. Love the options on remote for easy access to Disney+, Netflix, YouTube and Prime video

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JasminF, Thanks for sharing your 5-star review and impressive experience with your new X85K TV. We're truly happy to hear you are enjoying everything about this TV, especially the excellent picture and amazing performance as well as App buttons for access to various video streaming services such as Netflix, Disney Plus, YouTube, and Prime Video with one push. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you for your feedback and offering a fantastic rating on the product! -Jess Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased 2 of these tv's and they are amazing great picture sounds amazing all around they are great tv's

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi James, You've made an awesome choice! We're thrilled to hear you like the amazing picture and sound quality of your Sony X85K. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    new TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good picture quality. Reliable TV that performs well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GailH, we're glad you like the picture quality of our product. Thanks for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Happy with my new TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new tv. This is my first Sony tv and I'm really enjoying it. The picture is great. This is a really good tv. I would definitely buy this tv again.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RebeccaW, We are glad that you are really enjoying your new Sony BRAVIA 4K smart Google TV. We always strive to deliver the best picture and sound quality with our TVs. With our new X85K, you can enjoy smoother motion and transitions with high 120-Hz refresh rate. You will also see glorious 4K pictures, rich with real-world detail and texture, exclusively powered by our 4K HDR Processor X1. Thank you for trusting Sony! Vincent Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great value for the $

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I’m really happy with this TV. Upgraded from a 15 year old LCD and the difference is amazing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello InTulsa,
      Nice upgrade! Thanks for your purchase and we're glad that you are pleased with your new KD55X85K. Thank you for choosing Sony! Enjoy!- Marco Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Exactly TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good tv the picture quality the sound is excellent. The screen is very beautiful the seating is clear to seat up I recommend this tv .

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Evea,

      Very nice! Thank you for the 5-star rating and we're glad to hear that you like the picture and sound quality of the TV. Smart, powerful, and sleek, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Color

    Rated 4 out of 5 stars

    Excellent Tv for the Money.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great color, and brightness. Remote is easy to operate. I returned the tv because I saw the image lagging in fast motion scenes. Might be a defect. Great TV though. I used a sound bar and never used the TV Speakers.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello JoelD,
      While we are happy to hear that you like the color and brightness as well as the easy to operate remote of our Sony - 55" Class X85K 4K HDR LED Google TV, we're sorry to hear that you had to return the unit. We have troubleshooting steps to help you fix this but unfortunately, we're unable to troubleshoot it. We hope you still consider Sony in your future purchase. Thanks and stay safe. - Marco Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a Black Friday deal. It does the job. I usually stick with samsung products but this was a better deal. Has bottom firing speakers which sounds really good

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Denji01,

      Thank you for the 5-star rating! We're glad to hear you like the sound quality of the TV speakers. Smart, powerful, and sleek, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you for choosing Sony!

      Regards,
      David Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Pretty dang solid!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picture quality is honestly all I could ask for. No real issues! If I had any complaint the stands are pretty long and make it annoying to find the surface to fit the tv.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Andrew,

      Thank you for the purchase! We're glad you like the picture quality of the TV. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you for choosing Sony and enjoy your TV!

      Regards,
      David Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony TV review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this TV! It is everything I was looking for! The picture is GREAT! Needed to get a sound bar for better sound quality as I wanted better sound.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KarenG, Thank you for the 5-star rating! We are glad to hear that you are happy with your new TV! Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony are great TVs

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV was easy to get out the box set up interface with smooth and clean audio sound was great no awesome the visuals are beautiful

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JackS,

      Thank you for the 5-star rating! We're glad to hear that you like the easy setup function, picture and sound quality of the TV. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you for choosing Sony!

      -David sony-global

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Mrs.Hernandez

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase....the Sony Bravia is so clear, we will stick with Sony after buying lesser name purchases!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's awesome, MelH! We're thrilled to hear you are overall pleased with the performance of your Sony X85K. We always strive to deliver the best picture and sound quality with our TVs. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you for the 5-star rating and for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Beautiful screen

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great experience. Salesman was helpful. Product is very good exceptional TV

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JamesS, That's great! We're really glad you're happy and satisfied with the great customer service, and exceptional picture quality of your X85K LED 4K Ultra HD Smart Google TV. We always strive to deliver the best picture quality with our TVs. Thank you for purchasing the 55" X85K and for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture. I've always had good luck with Sony brand.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JulieS, Congratulations! You've made an excellent decision in purchasing the KD-55X80K. We're thrilled to know that you are overall satisfied with its exceptional picture quality and superb performance. At Sony we strive to put forward the best possible products for our customers. It sounds like we hit the mark with the X85K. Thanks for trusting Sony! Have a great day. -Jess Sony_US

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