Customer Ratings & Reviews
- Model:
- KD55X85K
- SKU:
- 6501540
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers commend the 55" Class X85K LED 4K UHD Smart Google TV (2023) for its exceptional picture quality, ease of use, and vibrant colors. Many also appreciate the straightforward setup process and the TV's performance with gaming systems. However, some users express dissatisfaction with the remote control's design and functionality, and a few mention concerns about the TV's performance and price point. While some aspects of the Google TV interface and viewing angles received mixed feedback, the overall experience is largely positive.
This summary was generated by AI based on customer reviews.
Love it
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing tv been using it two years. Top notche to this day
I would recommend this to a friendSony TV
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We Love our Sony. Would highly recommend it to anyone looking to buy.
I would recommend this to a friendn/a
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.we are very happy with out new TV. The tec that installed the TV did a great job of centering the TV and showing us how to use the remote.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SharonP, We're thrilled to hear that you are enjoying your new TV. Your feedback is greatly appreciated. Thank you for choosing Sony. Erin
Long life with Sony
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have owned Sony TVs for over 15 maybe 20 years and they are still going felt confident in purchasing a new one. Quality of the new seems to be up to Sony standards
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JefflM, Great! Thank you so much for choosing our Sony X85K. We're glad to hear it works great and you are having an enjoyable watching experience with your new X85K 4K TV. At Sony we strive to put forward the best possible products for our customers. We really appreciate you being a loyal customer and helping to share the word about us. Thank you for trusting Sony! -Jess
- Pros mentioned:Picture quality
Nice picture BUT...
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.we got this over the summer to replace a samsung that died after a yr n change. this tv is mostly fine , it has a nice picture n what not , its a smart tv yet it always says we don't have enough space even tho we never really installed any random apps. The biggest issue tho is that we use it as a monitor for out livingroom pc . we recently built a new pc with a 40 series nvidia card in it only to find out the tv doesn't play nice with it , after a week of troubleshooting the pc we almost sent everthing back before i discovered a reddit post like my own saying what their fix was, which was to enable VRR on the hdmi's settings , it works but results in a worse picture than before that you can't really tweak much. considering the fact that its not working as intendedwith the newer nvidia cards i can't say i recommend this over the previous samsung we had , so if your thinking of using it a pc on it maybe avoid this one.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AutumnS,
Thank you for choosing and purchasing our X85K 4K HDR LED Google TV. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience.
If you are concerned about the quality or image clarity, change your computer settings and select a different input signal in the Computer video signal specifications of the Help Guide. We also recommend updating the software of your TV. A firmware update improves the functionality and features of your device. It can provide fixes to any performance issues that may occur.
For further assistance, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
David
- Pros mentioned:Picture quality
Love the look and picture
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture, getting the tv and cable remote took some time, but now easy to use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JayG, Thank you for taking the time to review the BRAVIA X85K 4K HDR LED TV. Use your voice remote to easily find your favorite movies, shows and music. Ask Google to find a specific title, search by genre, or get personalized recommendations on what to watch by saying, “what should I watch?” Even get answers on screen, control smart-home devices and more.
Smart, powerful, and sleek, this TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. Thanks for sharing this review. Jay
- Pros mentioned:Picture quality
Quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a good quality TV and recommended for this product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Quality,
Thank you for the review and we're glad to hear that you like the quality of the TV. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. We appreciate the recommendation and thank you for choosing Sony!
-David
- Pros mentioned:Color
New televisions are new visual experience.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My television is so crisp in color and the color palette is endless. Beautiful visual effects.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chris,
Thank you for the purchase! We're glad you appreciate the color quality of the television. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you for choosing Sony!
Regards,
David
Sony
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned this TV. The edges and corners on picture were not as clear/crisp as the OLED. The sound was fine. It was not an upgrade from my previous TV that I bought from Best Buy. I purchased the Sony A90 Oled instead at Best Buy after I returned this one
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi BrianP, We are sorry to hear that the unit had to be returned. We take all user input seriously and will make sure your comments reach the appropriate person. It's good to hear that you purchased A90 OLED TV as a replacement. Thank you for choosing Sony! Vincent
- Pros mentioned:Picture quality, Refresh rate
Amazing picture and sound
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV. Google TV works great. The 120hz refresh rate screen is super snappy and the picture and sound are great. Big upgrade from my old Samsung HD TV
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brandon,
That's very nice to hear! We're glad you're enjoying the picture and sound quality of the TV. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you for choosing Sony and enjoy your TV!
Regards,
David
- Pros mentioned:Picture quality
Glad i went with Sony
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with my purchase, i also have the x80k..both great tv's
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CraigG, We're glad to hear that you are happy with your purchase. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. Thank you for giving the product a perfect rating! Jay
Sony Bravia 55” LCD
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture clarity is better than my 65” and 75” Sony LCD tv’s. This tv exceeded my expectations in every way.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Skip, we're glad you like the picture quality of your new TV! Thanks for choosing Sony! ~Earl
Sony TV
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony TV was a great purchase and I had a great experience with the staff at Best Buy!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Derek,
You made the right choice! We're thrilled that you are enjoying this amazing TV. It's also great that you were assisted professionally. Thank you for choosing Sony!
-Ralph
Great TV
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ended up needing a new TV, due to a power outage. After consulting with the Best Buy specialist, we found the right size, prize and TV for my wife and I
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ErikJ, That's very generous of you! We're truly pleased to hear you love your BRAVIA X85K and this TV delivers exceptional picture and amazing performance with a reasonable prize as well. It's good to know that you are very satisfed with your purchase. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thanks for sharing such a wonderful shopping experience! Thank you for choosing Sony! -Jess
- Pros mentioned:Ease of use
Sony 55"
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good TV for the price point. Easy to set up and use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Winston,
Thank you for the review and we're glad to hear that you had an easy time setting up the TV and liked the price point. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you for choosing Sony and enjoy your TV!
-David
Service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good service to help get our new router working so all units got connected and working. It was not as simple as advertised
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NewPC, That is great! Thank you so much for the 5-stars review and for sharing your awesome experience with our 55” X85K TV. It is wonderful to hear you like the overall features of your new BRAVIA X85K TV. We always strive to deliver the best quality with our products and always aim to provide the best customer service experience possible. Thank you for choosing Sony! -Jess
- Pros mentioned:Picture quality
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||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good picture quality and sound. Good to buy on this price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SyedA, Awesome purchase! We are glad to hear that you are happy with the picture and sound quality of your new TV! Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you for choosing Sony! -Carl
Flat Screen
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As flat screens continue to go up in price and quality. The previous ones are a tremendous value. For this price and the quality, you can’t go wrong
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Wolfman, Thank you for telling us about your experience with your BRAVIA X85K TV. We're truly pleased to hear you love your Sony TV and this delivers amazing picture and great performance for a reasonable price. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you for choosing Sony! -Jess
New TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great service. Great price. Sales person broke down the qualities so we could make our choice.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JuliK,
Awesome! We're happy to hear that you had a great experience with our customer service. Thank you for choosing Sony!
-David
Easy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The young was very helpful and nice , I could not have been any more pleasant very smart.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarkMuskrat, Great! We're so delighted that you were assisted professionally. Glad to know you appreciate the incredible 4K HDR and smart Google TV features. Thank you so much for purchasing the 55" X85K and for giving the product a perfect rating! -Jess