Customer Ratings & Reviews
- Model:
- KD55X85K
- SKU:
- 6501540
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers commend the 55" Class X85K LED 4K UHD Smart Google TV (2023) for its exceptional picture quality, ease of use, and vibrant colors. Many also appreciate the straightforward setup process and the TV's performance with gaming systems. However, some users express dissatisfaction with the remote control's design and functionality, and a few mention concerns about the TV's performance and price point. While some aspects of the Google TV interface and viewing angles received mixed feedback, the overall experience is largely positive.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Color, Picture quality
quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the quality, sound, and brightness are verry good, I need to learn the use of apps better, is there a tutorial? thank you
I would recommend this to a friendBrand response from SonyListens
Posted .Hi wolfe,
That's awesome! We're glad to hear you like the sound quality and brightness of the TV. You can visit our Sony support website for more technical information about the TV.
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-55x85k
Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Refresh rate
Let down
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this tv as an affordable option for 120 refresh rate and HDMI 2.1. Came from a 2 year old Sony OLED, very disappointing overall. Picture quality is dull dark and not vibrant in 90% of viewing. White flickering line occurs across bottom of screen when Apple TV is in idle with multiple different HDMI cables and testing different units. Will be returning very disappointed better options available with way better picture quality.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Dumb,
Thank you for choosing and purchasing our X85K 4K HDR LED Google TV. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience. The picture quality will depend on the source that you're playing. Do you have the right type of HDMI cable needed to transfer audio/video signals between your TV and your device? Check this article below for more troubleshooting to resolve your issue.
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-55x85k/articles/00281502
We also recommend to update the software of your TV. A firmware update improves the functionality and features of your device. It can provide fixes to any performance issues that may occur.
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-55x85k/articles/00028577
For further assistance, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X85K
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
David
NEW Sony television
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this Tv as our old tv stopped working . Customer assistance was good and we are enjoying our new television didn’t take long to set it up and its a good Tv for the price
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DaveK, Thank you for purchasing your new Sony X85K! We're glad you're enjoying your new TV and good to know you like the ease of setup. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thanks for choosing Sony! -Sam
Window to the world
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best smart tv ever ; if your smart you can turn it to laptop and a large window. To discover the. World
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AhmedE, Thanks for the positive feedback! We are happy to hear your purchase went well and you are enjoying the features and capabilities of your X85K LED 4K Ultra HD Smart Google TV. At Sony we strive to put forward the best possible products for our customers. It sounds like we hit the mark with the X85K. Thank you for leaving us such a wonderful review and for choosing Sony! -Jess
Total satisfaction!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product was great and the Tool Geek team did a great job of installing the new wall mount and tv. Very personable from the store rep to the installation guys!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MikeK,
That's very nice to hear! We're glad to hear you had a great experience with our customer service. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you for choosing Sony!
-David
Exactly what I needed
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wonderful tv, perfect for the PS5! I’ve had it running for a year and no issues. The internal UI is functional and updates easily.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rosalie, Thank you for the 5-star rating! We are truly happy that you like your Sony X85K 4K HDR TV and its superb features. You chose the best TV brand! Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you for choosing Sony! -Craig
Sony TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We are very happy with our new TV. very happy with the installation team as well very nice
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tina, we're glad you that you are happy with your purchase! Enjoy your new TV! Thanks for choosing Sony. ~Earl
Sony tv
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony has always been a good brand good for tv looks real youll enjoy the features i think for electronics sony is the way to go
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Carol, Thank you for the 5-star rating! We are truly happy that you like your Sony X85K 4K HDR TV and its superb features. You chose the best TV brand! Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you for choosing Sony! -Jess
Can't have just one!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I loved it so much I had buy another Sony. I do have external speakers that I had but it did enhance the sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RobbieD, Thanks for sharing your experience so far with your 55" X85K TV. You definitely made the right choice! We're delighted to hear you love everything about this great TV. Also, thanks for purchasing another Sony TV. You’re now able to enjoy immersive, engaging cinematic experience in your home. Thank you for trusting Sony! -Jess
Brian S
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent TV, Picture, sound, clarity all good. Would definitely by it again. Although, it's new, so it remains to be seen what type of longevity it has.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrianS,
Thank you for the 5-star rating! Glad to hear your enjoyable experience with the amazing picture and sound quality of your new TV. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you for the recommendation and for choosing SONY! - Kris
Excellent
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First timer , love my tv and what i use for. Look forward to buy more things in future
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nando, Thank you so much for sharing your amazing experience with your Sony X85K! We're so happy to hear it matches your expectations and you love everything about this TV. Good to know your investment is worth it. Thanks for leaving us such a wonderful review! Our team will definitely be happy to read what you wrote. We look forward to seeing more of your reviews in the future. Have a great day! -Jess
A very good device
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.More than a very wonderful process that helps the housewife to shorten the housework and clean it very carefully
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EnasN, we're glad you are enjoying our product. With our new X85K, you can enjoy smoother motion and transitions with 120-Hz refresh rate. You will also see glorious 4K pictures, rich with real-world detail and texture, exclusively powered by our 4K HDR Processor X1. Thanks for choosing Sony. ~Earl
Ms
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent TV. The salesman was professional and installer outstanding. .
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EveM, Choosing this TV will definitely be worth it! We're delighted to hear that you love the superb performance and outstanding 4K HDR picture of your X85K. It's amazing to hear that you were assisted well by our local dealer. At Sony we strive to put forward the best possible products for our customers. Thank you for purchasing the 55" X85K TV and for choosing Sony! -Jess
New TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad did a great job in installing the TV and sound bar. They also did the initial TV set-up. Great experience.
I would recommend this to a friendBrand response from SonyListens
Posted .That's wonderful, bernie! We're glad that you are all set with your new Sony X85K 4K LED TV. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you for choosing Sony! -Craig
Sony tv purchased
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product I love it I really recommend is a very good quality tv
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoseF, Thanks for sharing your 5-star review and impressive experience with your Sony X85K TV. We're truly happy to hear you are enjoying everything about this TV and you are enjoying the smart Google TV features. Thank you for the recommendation and for choosing Sony! -Jess
Best Buy fan
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality is Best Buy for the buyer..All ways making customers happy
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CalvinT, Thank you for sharing such a wonderful shopping experience. We're truly delighted to hear that we've matched your expectations with your new Sony X85K TV. Good to know that you were assisted well by our local dealer. Thank you for offering a fantastic rating on the product! -Jess
Just what we wanted.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good store service. Knowledgeable help. Answered all questions in an understandable manner.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SteveS,
Thank you for the 5-star rating and we're glad to hear that you had a great experience with our customer service. Thank you for choosing Sony and enjoy your TV!
-David
Top notch TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Completed lots of research before selecting thie manufactor and this model TV.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LarryM, You've made an excellent choice! Thank you for upgrading to your new Sony X85K 4K TV. We are truly happy to hear you are overall pleased with your purchase and this great TV is successfully bringing crystal-clear 4K HDR picture in your home. Thank you for the 5-star rating! Enjoy! -Jess
Keep up the good work Lucas!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lukas Say and his co-worker did a great job! Service was really good! They were attentive and they did a great job with install.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ImmanuelP, It's great to know that you were assisted well by our local dealer. We hope that you also like your new Sony TV. With our new X85K, you can enjoy smoother motion and transitions with high 120-Hz refresh rate. You will also see glorious 4K pictures, rich with real-world detail and texture, exclusively powered by our 4K HDR Processor X1. Thank you for trusting Sony! Vincent
Sony 55"
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My husband and I love our new TV. The Geek squad came out and set up the TV and went through everything we needed to know. They were super.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Trosk, Great! We're very pleased to hear that you and your wife loved your new Sony X85K. And good to know you had such an amazing customer service experience. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thanks for choosing Sony! -Sam