Customer Ratings & Reviews
- Model:
- KD55X85K
- SKU:
- 6501540
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers commend the 55" Class X85K LED 4K UHD Smart Google TV (2023) for its exceptional picture quality, ease of use, and vibrant colors. Many also appreciate the straightforward setup process and the TV's performance with gaming systems. However, some users express dissatisfaction with the remote control's design and functionality, and a few mention concerns about the TV's performance and price point. While some aspects of the Google TV interface and viewing angles received mixed feedback, the overall experience is largely positive.
This summary was generated by AI based on customer reviews.
I love Sony
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The screen is very good excellent im so happy any time I like Sony
I would recommend this to a friendThe best tv for gaming
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best tv i have ever owned!! Make sure you get a hdmi 2.1 8k hdmi for mac awesomeness!!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Westendsoldier, Thank you so much for such an amazing review, and we are so pleased to hear you like your new Sony X85K, especially the outstanding picture quality and gaming performance! At Sony we strive to put forward the best possible products for our customers. It sounds like we hit the mark with the X85K. Thank you for purchasing the 55" X85K and for choosing Sony! -Jess
55 inch TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it. It has been a good thing for me. I was having a hard time seeing the one I had.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BevP, Perfect! We're delighted to hear that you're satisfied with your new Sony X85K. Thanks for choosing Sony! -Sam
Christmas tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was for a Christmas gift. My boyfriend loved the tv and I would recommend to others in the future.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PattyP, You definitely made the right choice with this TV. We are thrilled to hear you're having an enjoyable gaming and watching experience so far with your X85K Sony LED 4K TV! Glad to know this was a great Christmas gift to your boyfriend. We always strive to deliver the best picture with our TVs. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you for choosing Sony! -Jess
- Pros mentioned:Picture quality
Sony TV
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have had trouble with tv. It freezes when you first turn it on. It’s a pain. The picture is very nice and so is the sound. We made add a sound bar though.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Delifm,
While we are glad to hear your satisfaction with the exceptional picture & sound quality of your KD55X85K, we are really sorry if you are experiencing an issue after turning it on. This is certainly not the news we'd like to hear from you. If you haven't yet, to ensure you are getting the most out of your X85K, we highly recommend updating its firmware to the latest version. The software includes key features, applications, bug fixes, and feature improvements. For more information, please visit the link below:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-55x85k/downloads
We also recommend performing the steps on these articles if your freezing issue persists:
https://www.sony.com/electronics/support/articles/00202125?cpint=spt-tv_triage_00200862_freeze
https://www.sony.com/electronics/support/articles/00141896
I hope this helps.
Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free.
Should you need more assistance, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you so much for your purchase and for choosing Sony!
Best regards,
Romeo
Sony Social Support
Wonderful gift
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my mom she loves it! Best purchase I ever made!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TJW1, You definitely made the right choice! We're so glad to hear your purchase went well and your mom loves everything about this great TV. It sounds like we hit the mark with the X85K. Good to know that this TV was a great gift for your mom. Thanks for choosing Sony! -Jess
Very good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent performance and very good. Highly recommended
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AthiraA, Thank you for this amazing review of your Sony X85K 4K HDR TV. We're so delighted to hear that you appreciate its excellent performance. We always strive to deliver the best picture and sound quality with our TVs. Thanks for upgrading to your new BRAVIA TV! Enjoy! -Jess
Sony TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this TV. Seth was helpful and I really appreciated his knowledge of all the TV's
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Meme13, Thank you so much for sharing your experience so far with your Sony X85K 4K TV. We're truly delighted that you love the great customer service, and you are enjoying the exceptional 4K HDR picture of this TV. Thank you for sharing such a wonderful shopping experience and for choosing Sony! -Jess
- Cons mentioned:Tv performance
Ms
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t work well with sound bar; also not a fan of google tv, which requires an additional remote and one more step to connect to cable tv
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi FrustratedL,
We're sorry you've been running into difficulty. Your feedback is extremely important to us and is very much appreciated. Performing [Cable/Satellite box control setup] in [Cable/Satellite box setup] allows you to control a cable/satellite box using the TV’s remote control.
Press the (Quick Settings) button on the remote control, then select [Settings] — [Channels & Inputs] — [External inputs] — [Cable/Satellite box setup] — [Cable/Satellite box control setup].
For more details about the supplied remote control functions, refer to this link: https://helpguide.sony.net/tv/jusltn1/v1/en-003/04-08_03.html
To isolate and resolve the audio issues from your TV and soundbar, please follow the troubleshooting steps on this link: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-55x85k/articles/00191214
If you need further assistance regarding your concern, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
Jess
Best tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It may be the most enjoyable and happy television I have ever bought. PS5 users should buy this television.
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, MansurD! We're glad that you appreciate the picture quality of your new Sony - 55" Class X85K 4K HDR LED Google TV. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you for the 5-star rating and for choosing Sony! -Craig
Great Value
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A lot better TV than I expected. Great value for the price. Would definitely recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ColoColo, Awesome! Thank you for taking the time to write such a wonderful review of your experience with your new X85K LED 4K Ultra HD Smart Google TV! We are extremely pleased to hear it exceeded your expectations and you appreciate the exceptional picture quality and overall features. You’re now able to enjoy immersive, engaging cinematic experience in your home. Thank you so much for purchasing our 55" X85K and for choosing Sony! -Jess
Home tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best 55” tv I’ve EVER purchased !! It’s perfect for our viewing pleasure.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SteveO, Thanks for sharing your experience so far with your new 55" X85K TV. You definitely made the right choice! We're thrilled to hear you feel this is the best TV that you've purchased and you are enjoying the outstanding picture quality. At Sony we strive to put forward the best possible products for our customers. Thank you so much for your purchase and for choosing Sony! -Jess
Tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mike did an awesome job. Also communication skills were great. Highly recommend Mike and he did installation by himself
I would recommend this to a friendBrand response from SonyListens
Posted .That's perfect, PaulG! We're glad that you are happy with your purchase. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you for choosing SONY! ~Craig
Works amazing
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Soo ok easy to connect my Google account and I love how easily it just sets my phone Jen I screen mirror good purchase
I would recommend this to a friendBrand response from SonyListens
Posted .That's great, Kathy! We're glad that you are happy with your Sony X85K 4K LED TV. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. We hope you continue to enjoy the Sony X85K 4K TV. Thank you for sharing this feedback! -Craig
Sony tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv, good deal, and the geek squad hooked everything up. It was great
I would recommend this to a friendBrand response from SonyListens
Posted .Hello PhyllisB, That's awesome! We are glad that you like your new Sony BRAVIA TV. Thank you for choosing Sony! Vincent
Excellent service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was very pleased with the suggestions on the products i purchased. They are as good as i was told and I will definitely shop Best Buy often.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Packerbonnie,
You made the right choice! Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thanks for choosing Sony!
-Ralph
Sony tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The new tv is awesome. The sales guy said it would be great buy and time t upgrade.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RudyL,
We appreciate the 5-star rating and we're glad to hear that you like your new Sony TV. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you for choosing Sony!
-David
- Pros mentioned:Picture quality
SONY 55" TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Voice feature breaks down often requiring a complete reboot of the system. Some commands take awhile to complete. Picture quality is GREAT!
I would recommend this to a friend 65 inch tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best quality I ever seen And the Soundsystem is unbelievable
I would recommend this to a friendBrand response from SonyListens
Posted .Hello RezaA,
Great! We are delighted to hear your satisfaction about the awesome picture quality and superb sound quality of your new Sony TV. Thank you for choosing Sony and enjoy! - Marco
Sony TV
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve only had it for a week but as a Sony TV fan, it’s impressive!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BillR, Thank you for sharing such an excellent shopping experience. We are delighted to hear you are enjoying the amazing performance and excellent 4K HDR picture of your new X85K LED 4K Ultra HD Smart Google TV. Thank you for leaving us such a wonderful review of your 55" X85K and for choosing Sony! -Jess