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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 791 reviews

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Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Brightness

    Rating 4.8 out of 5 stars

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95%would recommend to a friend

Customers are saying

Customers commend the 55" Class X85K LED 4K UHD Smart Google TV (2023) for its exceptional picture quality, ease of use, and vibrant colors. Many also appreciate the straightforward setup process and the TV's performance with gaming systems. However, some users express dissatisfaction with the remote control's design and functionality, and a few mention concerns about the TV's performance and price point. While some aspects of the Google TV interface and viewing angles received mixed feedback, the overall experience is largely positive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 32 Showing 621-640 of 791 reviews
  • Rated 5 out of 5 stars

    Excellent tv

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought one, liked it so much, I bought a second.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's amazing, Owyn! You've certainly made a great choice! We are thrilled to know that you really like your KD55X85K, and that you had purchased another one. Thank you very much for the perfect star review and for choosing Sony! - Romeo Sony_US

  • Rated 5 out of 5 stars

    Perfect bedroom size

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My bedroom TV and I love it !! The google voice control is nice too !!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Charlie, Great! We're glad that you love the TV features. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thanks for choosing Sony! Erin Sony_US

  • Rated 4 out of 5 stars

    New Sony 55”

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV had different deminsions on the legs than what was giving on tv details. I had to purchase $170.00 tempered glass to fit new tv on old stand. I would have purchased a different tv if the tv details would have been correct.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Pauls,

      Thank you for the review and we do apologize for the confusion. We recommend using our Sony support website to get the exact dimension of the TV.

      https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-55x85k/articles/00197930

      Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you for choosing Sony!

      Regards,
      David Sony_US

  • Rated 5 out of 5 stars

    great buy!!!!!!!!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very pleased with the choice i made!!!!!!!!!!!!!!!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TiborM, Thanks for leaving us such a great review on the Sony X85K! We are really delighted to hear you are satisfied with the incredible picture quality and performance of your new BRAVIA TV. It sounds like we hit the mark with the X85K. Thank you so much for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    Amazing!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great with the PlayStation 5 the graphics are awesome!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NancyF, Choosing this TV will definitely be worth it! Thank you for taking the time to write such an amazing review of your experience with your X85K LED 4K Ultra HD Smart Google TV! We are extremely pleased to hear you are enjoying the features, especially the support for 4K at 120Hz signal format to allow for PlayStation 5 compatibility, incredible picture quality, and overall performance of this TV. Glad to know it works great with your PS5. Thank you for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    Sony 55" TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always buy a Sony TV and when I do I always shop at Best Buy

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Ping, We are glad to hear that you always buy a Sony BRAVIA TV. With our new X85K, you can enjoy smoother motion and transitions with 120-Hz refresh rate. You will also see glorious 4K pictures, rich with real-world detail and texture, exclusively powered by our 4K HDR Processor X1. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Rated 5 out of 5 stars

    Great tv

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product, great quality 100% percent recommended.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CristianB, Choosing this TV will definitely be worth it! We are happy to hear your purchase went well and you appreciate the smart Google TV features and overall performance of the TV. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you for sharing your awesome feedback and for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    Bravia

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv for the price point. The Android user face is simple and combines all your subscriptions on one page to see what is on.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mike, That's great! We're glad to hear that! Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. Thank you for giving the product a perfect rating! Jay Sony_US

  • Rated 5 out of 5 stars

    Nothing can beat sony

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Using it since a year now. Just amazing and superb Always a sony fan

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Good day, Pari!
      That's nice! Thank you for being a loyal fan of Sony! We're glad that you are pleased with the amazing quality of your Sony - 55" Class X85K 4K HDR LED Google TV. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Great upgrade!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The resolution is a huge improvement over our older SONY model.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Awesome, Kenwood! Thanks for the positive feedback! We're very glad to hear you appreciate the smart Google TV features and good to know you've seen the overall improvements of this TV over your previous TV model. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you for upgrading to your X85K and for trusting Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    MR

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good TV the best one i ever own to this very day

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Babyhuey, You definitely made the right choice with this TV. We are thrilled to hear you're having an enjoyable watching experience so far with your X85K 4K HDR TV! We are also thrilled to know you feel this is the best TV that you've owned. We always strive to deliver the best picture quality with our TVs. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    Sony 55

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent quality all around, sales rep. was very nice and knowledgeable

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Good day MarcR,
      Great! We're happy that you were satisfied with the overall quality of your new Sony 55" Class X85K 4K HDR LED Google TV and how our sales representative was able to assist you. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you for your purchase and for choosing Sony. - Marco Sony_US

  • Rated 5 out of 5 stars

    Picture quality is greay!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Happy with the product! Sony has the best monitor screens

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RegenaB, Awesome! We are so glad to hear that you are happy with your new TV! Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you for choosing Sony! -Carl Sony_US

  • Rated 2 out of 5 stars

    Son

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Need more good customer service and respect. This store is in Lafayette, LA. It is very prejudiced, just because your skin is not white. Very disrespectful, planning to take to court for Discrimination, and will report it to the Department of Justice. It is 1) discrimination, 2) reverse discrimination.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for watching Red Wing hockey and other sports!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TomT, You definitely made the right choice with this TV. We are thrilled to hear you're having an enjoyable watching experience so far with your X85K Sony LED 4K TV! We always strive to deliver the best picture quality with our TVs. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you so much for your purchase and awesome feedback! -Jess Sony_US

  • Rated 5 out of 5 stars

    It is the best thing I've seen

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a pleasure to watch. Resolution is always appreciated

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MillardM, That's awesome! We're very happy to hear that you're having a great time with your new Sony X85K. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Sony Bravia

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great display, fairly easy to install with a wall mount.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Wally,
      It's wonderful to hear you like the picture quality and easy installation of your X85K TV to the wall. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you for choosing Sony! - Kris Sony_US

  • Rated 4 out of 5 stars

    C.W.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good picture good sound nice TV , Sony is a very good product, very satisfied with this TV

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CharlesC, That's fantastic! Thank you for sharing such an excellent experience so far on using your new X85K. We are thrilled to hear that you are satisfied with your purchase and you like the features and overall performance of the TV. We always strive to deliver the best picture and sound quality with our TVs. Thank you for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old tv went dead. Bought this after some research. Really good.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mike,

      You made the right choice! We're happy to hear that you like your new Sony television. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you for choosing Sony and enjoy your TV!

      -David Sony_US

  • Rated 4 out of 5 stars

    tom kuiper

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is doing what we expected. remote is a bit confusing, but we are adjusting.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TomK,

      Thank you for telling us about your experience with your Sony X85K. We're truly happy to know that you appreciate the features and overall performance of the TV. We're sorry you've been running into difficulty.

      We do have good information about the button functions of your Sony TV remote control on this link here: https://www.sony.com/electronics/support/articles/00260979

      If you need more information or technical assistance with your product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:

      Name:
      Best Buy Username:
      Model Number:
      Issue:
      Telephone Number:

      We appreciate you and thanks for sharing your feedback!

      Regards,
      Jess Sony_US