Customer Ratings & Reviews

Hi Aaron, we're sorry to hear that you have an issue with your Sony unit. The KD55X85K supports 4K120 feature specified in HDMI 2. 120 Hz is supported by HDMI IN 3 and IN 4 of this TV. We would like to know more details regarding your issue, please email the below information to socialsupport@am.sony.com .
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X85K.

We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Sincerely,
Earl

Hi Dann,

We are really sorry if our KD55X85K didn't live up to your expectations. This is certainly not the news we'd like to hear from you. We would like to know more about what happened and help you out. Please email us at socialsupport@am.sony.com with the following detail so we can better assist you.

Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:

We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.

Thank you for letting us help assist you.

Sincerely,

Romeo
Sony Social Support

Hi RebeccaA,

Thank you for sharing your experience with us, and we are really sorry if our KD-50X85K didn't live up to your expectations. Unfortunately, the Xfinity app is not natively supported in the Google Play Store of this TV. As an alternative, you may consider connecting an external device that supports the Xfinity app to the available input of the TV or if your phone/tablet supports Chromecast, then you can also use this feature from the Xfinity app to cast your content to this TV. You may refer to the following links for more details:
https://helpguide.sony.net/tv/jusltn1/v1/en-003/05_04.html
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-50x85k/articles/00135368

If there's something we can do to help or you may more information/technical assistance with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:

Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:

We value you and thank you for choosing Sony.

Regards,
Jess

Hi JohnR, Fantastic! You've made an excellent choice! We're thrilled to hear you're pleased with the amazing picture quality, features, and reasonable price of your KD55X85K. Thank you very much for your purchase and for trusting Sony! - Romeo

Hi NabiloS, You definitely made the right choice! We are happy to hear you love everything, especially the exceptional picture quality and amazing performance of your X85K LED 4K Ultra HD Smart Google TV. Glad to know you are having an enjoyable gaming experience with this great TV. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you so much for choosing Sony! -Jess

Hi Jessica,
Congratulations on your first Sony TV! We're delighted to hear that you like the picture quality and the pre-installed apps on your new Sony 55" Class X85K 4K HDR LED Google TV. We are glad that you were able to setup your new TV easily. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you for choosing Sony! - Marco

Hi Vana, Choosing this TV will definitely be worth it! Thank you for taking the time to write such an amazing review of your experience with your X85K LED 4K Ultra HD Smart Google TV! We are extremely pleased to hear you are enjoying the excellent features, especially the support for 4K at 120Hz signal format to allow for PlayStation 5 compatibility, incredible picture quality, and overall performance of this TV. It's good to know it works great with your next-gen gaming console. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you for choosing Sony! -Jess

Hi Timmertay, We are happy to hear that you are overall pleased with the features of your BRAVIA X85K TV. Your feedback is extremely important to us and is very much appreciated. Unfortunately, this TV doesn't feature X-Wide Angle and X-Anti Reflection. If you really want the best viewing experience, it's a good idea to turn off all lighting sources as Sony TVs look the best in the darkest environment possible. Light from windows and lamps may cause glare on the TV screen. Using a brighter Picture Mode, like Vivid or Standard, will also help reduce reflection while watching TV or gaming. Picture settings also allow a wide array of changes to color, contrast, clarity, and brightness that can improve the viewed content on your Google TV. The picture quality may improve if you change it in [Picture] under [Settings]. Thank you for choosing Sony! -Jess

Hi Carolyn,

Thank you for the 5-star rating and we're glad you like the picture and color quality of the TV for your movie watching experience. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you for choosing Sony!

Regards,
David

Hi User872542, Amazing! We are delighted to hear that you love the smart Google TV features, gorgeous picture quality and easy setup for your new BRAVIA X85K TV. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you for purchasing the 55" X85K and for choosing Sony! -Jess

Hi jwpitt, Thank you for your honest review. While we are glad to hear that you are happy with the picture quality of your Sony TV, we are sorry to hear that you are experiencing issues with a line on your TV screen. We'd love to troubleshoot the issue and make this a better experience for you. In the meantime, please check our article link to troubleshoot the problem.

https://www.sony.com/electronics/support/articles/00032635

May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

Regards,
Carl

Hi AmericanHorrorStoryHotel,

Thank you for the purchase and we're glad you like the picture and sound quality. Smart, powerful, and sleek, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. We appreciate the recommendation and thank you for choosing Sony!

Regards,
David

Hi PaulM, Thank you for taking the time to write such a fantastic review of your experience with your Sony X85K 4K TV! We are extremely pleased to hear you love the excellent picture quality and you find it easy to setup. Thank you so much for your purchase and for choosing Sony! -Jess

Hi User227954, Thank you for sharing such an excellent shopping experience. We're truly glad to hear that you like outstanding picture and huge range of apps from Google Play Store that make your life more fun and entertaining. We're also happy the installation of this TV turns out extremely well. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you for choosing Sony! -Jess

Hi User480603, That's really cool! Thank you for giving the product a perfect rating! We're glad that your investment is worth it and you're having an enjoyable watching experience with your new X85K LED 4K Ultra HD Smart Google TV! It is amazing to hear you like the very good motion handling performance and great picture quality of this TV. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you for choosing Sony! -Jess

Hi Lindaf,

Thanks for sharing your 5-star review and impressive experience with your new X85K TV. We're truly happy to hear you are enjoying everything about this TV, especially the excellent picture, sound quality and amazing performance of the TV. You can use the Guide button beside the pause button on the remote control to display the digital program guide of the TV or cable/satellite box. For details, refer to Using the program guide page on the link below.

https://helpguide.sony.net/tv/jusltn1/v1/en-003/02-01_01.html

Please note that the TV Guide is a third-party app from Gracenote. Gracenote supplies their own TV Guide data. If you would like more details on content viewed/listened to, it would be best for you to follow up with Gracenote upon your request in order to provide you with these details. Thank you for your feedback and offering a fantastic rating on the product! -Jess

Hi FiggMan, Thank you for this amazing feedback! We're extremely happy to hear you love your new Sony X85K TV and you like the superb Smart Google TV features. Glad to know you're enjoying the outstanding sound and picture quality and vivid colors this TV delivers. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you so much for the 5-star rating and for choosing Sony! -Jess

Hi Blesst777, Choosing this TV will definitely be worth it! We are very happy to hear your purchase went well and you are enjoying the features, especially the support for 4K at 120Hz signal format to allow for PlayStation®5 compatibility, incredible picture quality, and overall performance of this TV. Glad to know it works great with your next-gen gaming consoles. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you for choosing Sony! -Jess