Customer Ratings & Reviews
- Model:
- KD55X85K
- SKU:
- 6501540
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers commend the 55" Class X85K LED 4K UHD Smart Google TV (2023) for its exceptional picture quality, ease of use, and vibrant colors. Many also appreciate the straightforward setup process and the TV's performance with gaming systems. However, some users express dissatisfaction with the remote control's design and functionality, and a few mention concerns about the TV's performance and price point. While some aspects of the Google TV interface and viewing angles received mixed feedback, the overall experience is largely positive.
This summary was generated by AI based on customer reviews.
AURA Review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was worth the money, I love the TV, goes perfect with my PlayStation 5
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PatriceL,
Thank you for the purchase! We're glad to hear that you love your new Sony TV for your PlayStation 5. We appreciate the 5-star rating and thank you for choosing Sony!
-David
- Cons mentioned:Remote control
Channel Changing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The remote control is difficult to manage. It takes multiple steps to change channels.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi User250382,
We're sorry you've been running into difficulty. There is no numpad on the K series remote control as it has a newly design with smaller, sleeker, and less buttons. However, the supplied TV remote has 123 (Control menu) button. You can press this button, and it will display a menu on the TV to use button functions that are not on the remote control on the screen so you can easily enter a channel.
For more details about the supplied remote control functions, refer to this link: https://helpguide.sony.net/tv/jusltn1/v1/en-003/01-07-04_01.html
If you need further assistance regarding your concern, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
Jess
Feedback
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The person who delivered and installed it was perfect
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Missjanisv, Thank you for sharing such a fantastic shopping experience. We are ecstatic to hear you love everything about the Sony 55" X85K and the installation of this TV turns out extremely well. Thank you for your purchase and for choosing Sony! Sony's commitment to customer satisfaction is our top priority. -Jess Sony Social Support
Product & Set Up Review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very Good Product Geek Squad set up total ripoff took 20 minutes max from box to working for $213 Ridiculous
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JamesCleveland, We are extremely pleased to hear you are enjoying the excellent picture and overall performance of this TV. Your feedback is extremely important to us and is very much appreciated. We apologize for the inconvenience. You can directly report your concern to the retail store. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you for choosing Sony! -Jess
Sony X85K
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Decent picture for a mid-range TV. Bright enough for a light room.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Katzlaw, Choosing this TV will definitely be worth it! It's good to hear your purchase went well and you like the excellent picture quality and overall brightness of the TV even in a well-lit room. Thank you choosing Sony! -Jess
No more Samsung.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not the top of the line , but the technology is there.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi User356743, Thank you for upgrading to your new Sony X85K!! We're happy you like the great features overall performance of this TV. Thanks for choosing Sony! -Jess
- Pros mentioned:Picture quality
Beautiful Picture and Great Sound
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new t.v.! The picture is gorgeous and the sound is great! I was going to get a sound bar before I bought the t.v. but I don't really need one. Very happy with my purchase!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AliciaO, Awesome! We are so glad to hear that you are happy with your purchase! Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you for choosing Sony! -Carl
ten toes deep
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.bought the tv last Super Bowl and just recently added the PS5 and Sony 3000 sound bar and love how everything is integrated with itself without me doing much, just follow the directions and before you know it the whole system is running off one remote. my only complaint is when streaming sports particularly football the ball will vanish and appear in the hands of the wr or the ground. hopefully this can be fixed with an upgrade. 10/10 on convienence!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Curtis, We are glad to hear that you love how everything is integrated with your new Sony BRAVIA 4K smart Google TV. With our new X85K, you can enjoy smoother motion and transitions with high 120-Hz refresh rate. You will also see glorious 4K pictures, rich with real-world detail and texture, exclusively powered by our 4K HDR Processor X1. Sorry to hear about your concern. Please make sure to update the firmware of your TV to improve its performance and resolve any possible software-related issues: https://www.sony.com/electronics/support/articles/00119543. We also recommend adjusting the picture quality according to your preference: https://helpguide.sony.net/tv/jusltn1/v1/en-003/01-03-09_01.html. Thank you for trusting Sony! Vincent
- Cons mentioned:Tv performance
The worst performing TV I’ve ever owned
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve been a believer in Sony for a long time, but this X 85J is the worst performing TV I’ve ever seen. Even after multiple updates from Sony this TV continues to perform poorly. Extremely slow and clunky. I don’t care about the picture anymore. I’ll never buy another Sony TV. 
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MikeW,
We regret to hear that you are having a performance issue with your Sony BRAVIA TV. This is definitely not the customer experience we want you to have. We can isolate and hopefully resolve this issue by performing some troubleshooting steps. Please refer to this link to perform a soft reset: https://www.sony.com/electronics/support/articles/00202120. If the issue is still unresolved, please try the next troubleshooting steps.
We take all user input seriously and will make sure your comments reach the appropriate person. Should you need further assistance, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
Tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV was great. It was missing the power cord and remote.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user311680, While we're glad that you like the TV, we are sorry to hear that the power cord and remote were missing. We recommend reaching out to your dealer so they can provide the missing items. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
2023 4K TV? Yeah Right!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My wife got me this tv for Christmas. From day 1 the apps constantly crash and everything I’ve been watching is in 1080p except for most of the stuff I watch on Prime. More than likely ima return this tv and get something of better quality!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SCOOP, We regret to hear that you're having an issue with your TV when streaming apps. This is definitely not the experience we'd like you to have. Allow us to help and hopefully turn this into a better experience.
First, please ensure the software is updated for optimum performance. TO troubleshoot app related concerns, try the steps here:
https://www.sony.com/electronics/support/articles/00108468?utm_source=glean
If this does not help, please email us at socialsupport@am.sony.com with the following details:
Name:
BBY Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin