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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 791 reviews

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Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Brightness

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers commend the 55" Class X85K LED 4K UHD Smart Google TV (2023) for its exceptional picture quality, ease of use, and vibrant colors. Many also appreciate the straightforward setup process and the TV's performance with gaming systems. However, some users express dissatisfaction with the remote control's design and functionality, and a few mention concerns about the TV's performance and price point. While some aspects of the Google TV interface and viewing angles received mixed feedback, the overall experience is largely positive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 791 reviews
  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    Sony always good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice colors,clear sound .easy to operate highly recommend

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality, Refresh rate

    Rated 5 out of 5 stars

    Great 4K TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture quality, it is also very bright, suitable for bright locations. The 120hz really does make a difference and make it a great pick for gamers. Sound is OK but I upgraded with Sony HT-S400 2.1ch Soundbar wich is fantastic.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Carlos,
      Nice! We are truly delighted to hear that you are enjoying your new Sony TV, especially the 120hz feature so you can enjoy playing your favorite gaming console. Adding the Sony HTS400 is a great move to enhance your audio experience. Thank you for choosing Sony and for the 5 star rating! - Marco Sony_US

  • Pros mentioned:
    Refresh rate

    Rated 4 out of 5 stars

    Great tv even with software issues

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would give this tv a 5/5 if the android tv software worked better. Constantly has terrible connection despite being connected to fiber WiFi and even when a movie or show does load its at 720p quality. That being said, I have resorted to using my PS5 for everything and this TV could not be more perfect for that! 120hz refresh and the magical integration with the two Sony products is the main reason I bought this tv and i couldn’t be happier! Of course OLED is all the rage, but for hundreds of dollars less this tv still provides gorgeous graphics and once you start using the higher refresh rates you can’t go back.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ElijahS,

      Thank you for the review and we're glad to hear that you like the 120hz refresh rate of the TV. Try to power reset both TV and internet router. It is recommended that the TV and router be at least 1 meter (3 feet) apart. The network speed may slow down if other devices download large-sized files, such as videos. Cancel or wait until this activity completes and try again. Also, if multiple wireless devices or electric equipment, such as microwave ovens, are used at home, it may affect the Wi-Fi performance of your TV. Power off these devices when not in use, or keep them away from your TV.

      Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Pleased with the Sony

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very pleased with the television. It has a beautiful picture and just as importantly a clear crisp wonderful built in sound system( who is my last TV (Samsung) was lacking. Very user friendly. My only complaint is that it went on sale ( Black Friday )shortly after I bought it. I didn’t notice until it was past 2 weeks later

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MarcusC,

      Awesome! We are very happy to hear that you are well-pleased with the amazing picture & sound quality, user-friendly interface, and superb performance of your KD55X85K.

      With the BRAVIA X85K 4K HDR LED TV, you'll enjoy all of your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free.

      Thank you so much for choosing Sony!

      - Romeo Sony_US

  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    Great Color, Clear Picture

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our Samsung tv just died without any warning. So off to Best Buy I went to look for a replacement. I did some research and also spoke with the staff and narrowed my choice to the Sony X85K. I am very pleased with this tv. The picture quality is pretty amazing. The colors are clear and and vibrant.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Aliceson,

      Very nice upgrade! Thank you for the 5-star rating and we're glad you like the picture and color quality of the Sony television. Smart, powerful, and sleek, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you for choosing Sony!

      Regards,
      David Sony_US

  • Pros mentioned:
    Color, Ease of use, Picture quality

    Rated 5 out of 5 stars

    Sony 55'

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent TV. Color and sound great. No issues. Easy to configure. We are very happy with this TV.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JimS,

      Thank you for the 5-star rating! We're glad you're happy with the color and sound quality of the television. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you for choosing Sony and enjoy your TV!

      Regards,
      David Sony_US

  • Pros mentioned:
    Picture quality, Refresh rate

    Rated 4 out of 5 stars

    Great TV, but beware…

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We recently purchased our 55” X85K simply for the 4K @ 120hz for a decent price point (at least for a Sony product) for our Xbox One X. HOWEVER, come to find out after hours of trial and error and research that this TV does not support 4K UHD @ 120hz, even with an ultra high speed HDMI cable using the correct HDMI ports. It only supports either 1080p @ 120hz or 4K UHD @ 60hz (for the Xbox One X). It’s a beautiful TV, don’t get me wrong, but it doesn’t do the one feature I literally paid for it to do. Extremely disappointed.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Marcus, Thank you for taking the time to review the BRAVIA X85K 4K HDR LED TV. You can enjoy smoother motion and transitions on the Sony BRAVIA 4K TV with high 120 Hz refresh rate. You’ll also see sharp details in fast moving scenes with Motionflow™ XR. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. The HDMI 3 and 4 supports the features specified in HDMI 2.1. Please make it sure that have the right type of HDMI cable needed to transfer audio/video signals between your TV and other devices. Ultra High-Speed (HDMI 2.1a) - Provides the best signal transfer capability. The cable has a bandwidth of 48Gbps, transfers resolutions up to 8K at 60Hz or 4K at 120Hz, and supports new features such as Enhanced Audio Return Channel (eARC) and Variable Refresh Rate (VRR). Please refer to this link for more details: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-55x85k/articles/00282213


      If you are unable to resolve your concern, please chat with us from Sony’s e-support webpage. Thanks for sharing this review. Jay Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony X85K 55: TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent picture. Easy setup. Remote is simple and intuitive. Interface simple to use. Very good value for the money. I have a top-of-the line G series LG and there drop-off in picture quality is far less than you would expect on the price. For a non-OLED, this has a very good picture.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Shakingmyhead, we're glad you like the picture quality of our product. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thanks for choosing SONY. ~Earl Sony_US

  • Pros mentioned:
    Color, Refresh rate

    Rated 5 out of 5 stars

    Amazing definition and refresh rate

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic color and definition. High refresh makes video games come alive and fast-paced sports like hockey much easier to watch. Wish I had bought a bigger one, but 65" did not fit our cabinet.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HenryA, fantastic! We're truly delighted to hear about your satisfaction with the amazing picture quality and superb Motionflow XR refresh rate technology of your KD55X85K. Thank you so much for your purchase and for choosing the best brand, Sony! - Romeo Sony_US

  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Sony TV

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love how it was very easy to setup. I did it all by myself. The vivid colors, the size (55”) is perfect. It’s a little smaller than my last TV but Iooks the same to me and very easy to navigate. The remote is perfect

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BLENDY,

      You made the right choice! We're thrilled that you like the picture quality, size, remote, and user-friendly functions of the TV. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Gaming

    Rated 5 out of 5 stars

    All in one TV that's quality and a good price

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Big fan of Samsung TV and happy I was able to get latest version with all the features I need for gaming and streaming.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Undeniable excellence!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is one of the best TV’s I terms of clarity, and is user friendly. The picture is beautiful, and gives you a feel like you are in the live show. I strongly recommend this tv

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NatS, Thank you for the awesome feedback of your X85K LED 4K Ultra HD Smart TV! At Sony we strive to put forward the best possible products for our customers. We are extremely delighted it suits your needs and expectations! We always strive to deliver the best picture quality with our TVs. Thanks for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Great tv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This tv is crystal clear and good for watching movies and sports or playing video games. The menu and remote are easy to use and are very helpful to find what you are looking for.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Frank8, That's amazing! We're really delighted you're happy and satisfied with the superb 4K HDR and exceptional performance of your Sony X85K. Glad to know you love the smart Google TV features, new standard remote with simplified buttons for ease of use, and that you are having an enjoyable watching and gaming experience with this TV. Thank you so much for giving the product a perfect rating! -Jess Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    A Great TV worth spending a few extra $$$ on.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this TV to replace a Samsung that I had had for many years. After spending some time with a very knowledgeable salesperson, I chose to go with this unit even though it was originally more than I wanted to spend. The picture is beyond clear and crisp, and the color is as close to actual as I have seen with most TVs. The sound I thought I was going to be disappointed with, but I am not at all. One of the other top selling points. The Google OS!! My newest 75" Samsung tv that I spent a bundle on and was part of my home automation, decided they didnt want to play nice with Google and removed the Google Voice from it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KennethD, Thank you for upgrading to your new Sony X85K! You've definitely made an excellent choice. We're so glad you like the clear and crisp picture, natural colors, great sound quality, and the Google TV OS of your Sony X85K. Thank you for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony tvs never disappoint

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went over my budget with this television, and I’m glad that I did. Picture quality is excellent. The smart TV interface is also excellent. I was expecting the software to be sluggish but to my surprise, it’s very responsive and quick. Had an easy time setting it up Although it didn’t fit in my car so I had to borrow a friends. I did a lot of research when I decided to pick up a new TV. All of the reviews online said that I would not be sorry if I went with Sony and they were right. Very satisfied with my purchase.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Karson, That's fantastic! We really appreciate your superb review of the Sony X85K. It's good to know that you like the well-integrated features, impressive picture quality, fast responsiveness of the Google TV interface and you find it easy to setup. We agree that this TV is great for watching and gaming. That said, you're a winner with 4K/120fps. With 4K/120fps as specified in HDMI 2.1, the BRAVIA X85K gives you smooth and clear movement for responsive gameplay. Thank you for upgrading to your new 55" X85K and for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    SONY RULES!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a GREAT TV, First bought a Samsung and could never get it to work! This picture is gorgeous, set up so easy I did it myself. I absolutely cannot say enough about how great a tv this is.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Songbird9, Awesome! Thank you for taking the time to write such a wonderful review of your experience with your Sony X85K 4K TV! We are extremely pleased to hear you appreciate everything about this TV, especially the exceptional picture quality and you find it easy to setup. Thank you so much for your purchase and for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Very good TV

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good TV. Sony has never let me down. Good picture, great features, good price.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    55 inch Sony Bravia

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Bravia has great color, sound, and definition. We're looking forward to watching football on it, we're enjoying watching programs that bring us the beauty of nature, and we're enjoying programs with action because of the quality of the picture and sound.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PatriciaH,

      That's awesome! We're glad to hear that you like the picture and sound quality of the television. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Picture quality, Refresh rate

    Rated 5 out of 5 stars

    Awesome tv

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded to this tv and I am super happy crisp clear bright picture great 120hz tv for the price sounds nice for tv speakers I have been a Samsung buyer for a long time I think this is where I make the switch!!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RHolstJr, That's great! You definitely made the right choice with this TV. We're glad to hear that your investment is worth it. Good to know that you like the crisp, vivid picture, amazing sound and support for 120Hz format of this TV. We always strive to deliver the best picture and sound quality with our TVs. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you for sharing your detailed review and for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Awesome TV

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing quality at a great price. Purchased this TV as a replacement after breaking my other one while moving. Sony has always been great quality and amazing picture and sound even from playing movies to hooking up a PlayStation five.

    I would recommend this to a friend
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