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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 791 reviews

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Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Brightness

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers commend the 55" Class X85K LED 4K UHD Smart Google TV (2023) for its exceptional picture quality, ease of use, and vibrant colors. Many also appreciate the straightforward setup process and the TV's performance with gaming systems. However, some users express dissatisfaction with the remote control's design and functionality, and a few mention concerns about the TV's performance and price point. While some aspects of the Google TV interface and viewing angles received mixed feedback, the overall experience is largely positive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 791 reviews
  • Pros mentioned:
    Color, Refresh rate

    Rated 5 out of 5 stars

    Excellent Choice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    sharp and vibrant colors, sport and fast motion are solid with 120Hz refresh rate. All android apps included, no need for any external box.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Rubie, Thanks for sharing your feedback. We are glad that you like the picture quality of your new Sony BRAVIA X85K, as well as its 20Hz refresh rate feature and apps. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Beautiful Picture

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful Picture! Clear picture. Great while watching sports. No blur. Remote has nice added features (voice). Easy set-up.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mobyt, That's amazing! We're really delighted you're happy and satisfied with the superb smart Google TV features and exceptional picture quality, especially when watching sports, etc of this great TV X80K TV. Glad to know you appreciate the new standard remote with simplified buttons for ease of use and you find it easy to setup as well. Thank you for upgrading to your new X85K and for trusting Sony! -Jess Sony_US

  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Sony is the way to go!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don’t use the smart features but the picture is vivid and bright. Features are easy to set up and use. I’d get another one.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JamesonM, We're delighted to hear that you like the picture quality, ease of using the features and setup. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thanks for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Top notch Sony TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent picture quality, easy navigation through menus. Setup quick and easy. Very pleased so far with this tv, highly recommend

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AlanH,
      Great! Thank you for sharing your feedback. We are truly happy knowing that you are pleased with the picture quality, easy navigation plus easy to setup of our Sony KD55X85K. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Remote control

    Rated 4 out of 5 stars

    Excellent TV for the price!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV picture is fabulous with very vivid and lifelike color! The only thing I am not crazy about is the remote. It is not user friendly and the size is about the size of a tongue depresser. Buy the sound bar for excellent audio!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JennZ, Thanks for sharing your feedback. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. We apologize if the remote didn't impress you. We take this as a feedback as it can help us improve in the future. Thanks for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Great Purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install, and easy to use. The picture is great and our sports viewing has been exceptionally enhanced with this product.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Lark,

      Amazing! We're glad that you like the picture quality and user-friendly functions of the TV. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Gaming, Picture quality

    Rated 5 out of 5 stars

    Great TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Clear and vivid picture, has integrated gaming setting that works well with PS5. Satisfied with my purchase.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Thomas, We're glad that you like the picture quality. Thank you for your output and for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Gaming, Picture quality

    Rated 5 out of 5 stars

    Amazing tv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Probably one of the best TVs I’ve bought in awhile. Upgraded from a LG TV and this one is leaps and bounds better. The 120hz gaming is a major plus, gaming feels so much more fluid. Picture is insane as well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Skyler,

      Very nice upgrade! We're glad you like the picture quality and 120hz refresh rate of the television for your gaming experience. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you for choosing Sony!

      Regards,
      David Sony_US

  • Pros mentioned:
    Refresh rate

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this TV mainly for gaming. Xbox Series X and PS5 with the HDMI 2.1 spec, 120Hz panel, VRR, and ALLM look amazing. Its a excellent TV in this price range. It is missing the Full Array Local Dimming backlight but that’s understandable for TVs in this price range. Instead it uses a Direct light backlight. It looks great in a bright room. Build qualty is great, and this TV looks like a higher end TV. If you’re looking for a TV with a midrange budget with an excellent picture this is an excellent choice.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi UnRaider,
      Good choice! We're glad that you appreciate the overall quality of our Sony KD55X85K BRAVIA TV. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Picture quality, Refresh rate

    Rated 4 out of 5 stars

    Excellent TV for Playstation 5

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this tv for the graphic capabilities and to also sync up with my Playstation 5 and my Sony sounbar. I have been very impressed with the 4K Picture Quality and the 120 hz refresh rate for gaming.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TimD, That's awesome! We're delighted to hear that it works great with your Playstation 5 and soundbar. And we're happy to learn that you're impressed with the amazing 4K picture quality and 120 hz refresh rate of your Sony X85K. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Remote control

    Rated 5 out of 5 stars

    My Sony

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv, Good clear color and picture. Very happy with it. Only minor criticism: the Sony remote does not have a ‘jump’ button.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RagRon, That's amazing! We're really delighted you're happy and satisfied with the superb smart Google TV features and exceptional picture quality of your new X85K TV. Your feedback is extremely important to us and is very much appreciated. The X85K models remote doesn’t come with a jump button. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Picture quality, Refresh rate

    Rated 5 out of 5 stars

    You won’t be disappointed!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture! It’s also a great price for a Sony with a 120 refresh rate. Sports look great and movies are awesome.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi raider,

      Thank you for the 5-star rating! We're glad you like the picture quality of the TV for your sports and movie watching experience. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thanks for choosing Sony!

      Regards,
      David Sony_US

  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Welcome to 4k

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was bought to replace old Sony 1080p unit that died. Amazing picture. Easy set up with little help needed. The s teen is well protected when unpacking. The 4k image is crisp and clear. Great purchase.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CltScooter, Thank you for upgrading to your new Sony X85K! We're glad you like the amazing picture quality. ease of setup, and crisp and clear 4K image. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Sony 55 Class X85K Led 4K UHD smart

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely fantastic, Picture is bright and clear. Bluetooth gives a great variety of audio options. Easy to set up.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Front, Congratulations on getting your new TV! We're thrilled to hear you are enjoying the exceptional picture quality, smart Google TV features and you find it easy to setup. We always strive to deliver the best picture quality with our TVs. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you so much for purchasing the 55" X85K and for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    jojo

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm really enjoying my TV. I went from 45" to 55". The color is clear and the sound is fabulous.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JoanN, Thank you for the 5-star rating! It's amazing to hear it meets your expectations and you are enjoying the incredible sound quality and 4K HDR picture of this great TV. You definitely made the right choice. Thank you so much for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Super sharp and clear picture!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I got this TV I thought that the picture might be a little bit better than the TCL Roku TV I was replacing, but I was wrong... the picture on this TV is leaps and bounds better! Oddly, the better picture actually makes some scenes look more fake somehow - like it emphasizes any scenes that have fake sources of light. I'll play around with various video settings to see if that changes anything.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TimS,

      Thanks for sharing your superb experience so far with your new BRAVIA TV. The X85K is a great choice for an upgrade. We are truly delighted to hear you are enjoying the true-to-life 4K HDR, and rich, vibrant colors and incredible performance of this TV. You can configure various settings related to the TV display such as motionflow and cinemotion settings for picture quality. For more details, you may refer to the link below.

      https://www.sony.com/electronics/support/articles/00190409

      If you need more information or technical assistance with your product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:

      Name:
      Best Buy Username:
      Model Number:
      Issue:
      Telephone Number:

      We appreciate you and thanks for sharing your feedback!

      Regards,
      Jess Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony 55" Class X85K LED

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent TV and a good purchase. Highly recommended it. My family is really happy and enyoy all the features.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MirelysLandero,

      Great! We're thrilled that you and your family are enjoying the amazing features of the TV. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Picture quality, Refresh rate

    Rated 5 out of 5 stars

    3rd Sony

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent picture and sound. Our 3rd Sony with no worries. Refresh rate of 120 is very important to us.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RandallL, Thank you for your continued trust in Sony products! We're thrilled to hear you like the excellent picture and sound quality and the 120 Hz refresh rate feature of your Sony X85K. Thanks for sharing your feedback! -Sam Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great value

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly the best value tv i ever got. I'd get this TV even if I had all the money in the world, it does everything very well. Have a sony oled, the biggest difference is the shape of the tv, this one being a little fatter, other than that, unless you're a very observant person, it's really good. Sony killing the game with tvs now.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Wonderful, Ahmed! We're happy that you are impressed with your new Sony 4K LED TV. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Remote control

    Rated 4 out of 5 stars

    Tv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture should get a sound bar because the sound isn’t like their best tv. Spend the extra money and get 90k OLED. Also the remote not very good with the number options. But in all solid buy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Gerald1578,

      Thank you for purchasing the KD-55X85K. We are so sorry, but there is no numpad on the K series remote control as well as headphone jack. It has a new standard remote with smaller, sleeker, less buttons and easy to clean. However, the supplied TV remote has 123 (Control menu) button. You can press this button, and it will display a menu on the TV to use button functions that are not on the remote control on the screen so you can easily enter a channel.

      For more details about the supplied remote control functions, refer to this link: https://helpguide.sony.net/tv/jusltn1/v1/en-003/01-07-04_01.html

      Despite your concerns, we're glad that you like the amazing picture of the TV. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you for choosing Sony! -Jess Sony_US