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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 791 reviews

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Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Brightness

    Rating 4.8 out of 5 stars

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Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers commend the 55" Class X85K LED 4K UHD Smart Google TV (2023) for its exceptional picture quality, ease of use, and vibrant colors. Many also appreciate the straightforward setup process and the TV's performance with gaming systems. However, some users express dissatisfaction with the remote control's design and functionality, and a few mention concerns about the TV's performance and price point. While some aspects of the Google TV interface and viewing angles received mixed feedback, the overall experience is largely positive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-160 of 791 reviews
  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very happy with my new TV. Great picture. The color is awesome!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LaurieE, That's fantastic! It's wonderful to learn that you like the superb colors and impressive picture quality this TV delivers. Glad to know you are very satisfied with your purchase. Thank you for upgrading to your new 55" X85K and for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Refresh rate

    Rated 5 out of 5 stars

    Absolutely Gorgeous and Can Do it All

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The regular price for a television with these specs is great. It's even better when you can save $50-$75 on it when you get Open Box - Excellent. Though after owning it, paying full price is worth it. I have a straight forward system: Next gen gaming systems into Vizio Elevate ATMOS system. That is going into one of the 2.1 HDMIs 4k/120hz. Running e-Arc for a 4k ATMOS Apple TV. Really great way to great ready for the true next gen games. But I'll be trying those 4k/120hz performance settings soon. Sonys have always lasted me a LONG TIME. So by the time I need a new tv, it will be an 8K/240hrz native refresh rate!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LeeC,

      Thank you for the 5-star rating and we're glad to hear that you like the smart features of the TV for your gaming experience. With our new X85K, you can enjoy smoother motion and transitions with high 120-Hz refresh rate. You will also see glorious 4K pictures, rich with real-world detail and texture, exclusively powered by our 4K HDR Processor X1. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    My big Sony TV

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far is working great and providing great picture. No issue with connecting to the internet. Just having issues connecting my Speaker to the ARC function. It suddenly disconnects and will not connect again.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    Definitely recommend this TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture brightness is great I would definitely recommend this TV

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GordonC, Amazing! You definitely made the right choice. We're pleased to hear that you like the overall brightness and superb 4K HDR of the X85K. We always strive to deliver the best picture quality with our TVs. Thanks for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Picture quality, Refresh rate

    Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice TV for the money. The refresh rate is good. Color quality is Sony good. I bought two of these and own more Sony TVs.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Good day Andrew,
      That's awesome! Thank you very much for trusting our products and for being with Sony. We're thrilled to hear your satisfaction on how good the refresh rate and the color/picture quality of our Sony 55" Class X85K 4K HDR LED Google TV. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Again, thank you for your purchase and for choosing Sony. - Marco Sony_US

  • Pros mentioned:
    Picture quality, Refresh rate

    Rated 5 out of 5 stars

    Best for Hoops -

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture is wonderful and the quick refresh Basketball games are sharp and crisp

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bpayne, Awesome! We are glad to hear that you are happy with your new TV! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    AMAZING TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THIS TV IS AMAZING, PICTURE BEST EVER, EASY TO OPERATE, LOVE THIS TV

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RobertS, Thank you so much for the positive feedback! We're glad to hear that you love everything about this great TV and you feel this is the best TV that you've owned. At Sony we strive to put forward the best possible products for our customers. It sounds like we hit the mark with the X85K. Thank you for purchasing our 55" X85K and for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Wow

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to setup, great picture quality. Very impressed.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SergioG, Thank you for your review! We are glad to hear that you are happy with your new Sony X85K that delivers superb 4K HDR and you find it easy to setup. Glad to know your investment is worth it. Thanks for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    Great TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was originally looking for a 40 inch TV for the room but noticed this 4K Sony was on sale. Featured enough hdmi connections and once I set it up I was not disappointed. The google features is great if you cut the cable, has certain channels it can connect to such as ION, and has great apps that you can watch classic shows or movies. Very happy with the product and been purchasing Bravia products for years. Recommend it for all.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV at a very good value

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exactly what I hoped for. The low end TVs didn't have a sharp enough picture and high end OLEDs are a little too vivid for me. This was nice middle ground and with multiple function options to select. A bonus was the edge to edge screen which allowed me to replace a 43" screen in the bedroom with this 55" screen with just a small difference in occupied space, real and perceived.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's awesome, noiolo! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Picture quality, Refresh rate

    Rated 5 out of 5 stars

    Great TV for great price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exceptional picture quality, Google TV is nice and the 120hz refresh rate is fantastic.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MikeC, Awesome! We're glad that you love the TV features, especially the support for 4K at 120Hz signal format and superb picture quality. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thanks for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Color, Ease of use

    Rated 5 out of 5 stars

    Great TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As of today this has been a great tv very brilliant color and user friendly.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CarolineG, Awesome! We are glad to hear that you are happy with your new TV! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Good purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good picture and east to hook up. Everything is adjustable

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LarryD, Thank you for upgrading to your Sony X85K! We're delighted to hear that you appreciate the superb 4K HDR picture, smart Google TV features, ease of setup of this TV. Thanks for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Sony tv

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture quality. Easy setup Easy to connect to Wi-Fi and satellite dish

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AnnH, Thanks for sharing your 5-star review and impressive experience with your new X85K TV. We're truly happy to hear you are enjoying everything about this TV, especially the excellent picture, amazing performance as well as easy Wi-Fi connection and you find it easy to setup. Thank you for upgrading to your new X85K and for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    A very positive experience.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are thoroughly enjoying our new Sony TV! It has a bright, clear picture. Our sales associate at Best Buy was very knowledgeable. And the technical support from Sony was also very helpful. We had a remote session with a technician who helped us set up the menus and deal with some sound bar issues. We definitely recommend Best Buy, Sony, and the Sony technical support.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi VanH, That's awesome! We are thrilled to hear that you are thoroughly enjoying your new Sony BRAVIA X85K smart Google TV. We always strive to deliver the best picture and sound quality with our TVs. It's great to hear that you were assisted well by our local dealer. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Pros mentioned:
    Color, Ease of use

    Rated 5 out of 5 stars

    Sony TV

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv brilliant color smart easy to use many HDMI PORTS

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DannyG, Amazing! We're delighted to hear that you like the ease of use, brilliant colors, and multiple HDMI ports of your Sony X85K. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Ease of use, Picture quality

    Rated 4 out of 5 stars

    Best TV ever

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to setup. The TV picked up most of my settings right out of the box so very little interaction on setup. Picture is great and sounds awesome.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PaulM, Thank you for upgrading to your new Sony X85K! We're delighted to hear that you appreciate the amazing picture, sound quality, ease of setup and great smart Google TV features of this TV. Thanks for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Picture quality, Refresh rate

    Rated 5 out of 5 stars

    Great value

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great value for any owner of a ps5 the games run smoothly at 120fps its so cool and looks amazing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Fahkinggamers,

      Awesome! Thank you for reaching out to us today! We're always happy to hear from you. We're happy to hear that you like the television for your gaming experience. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you for choosing Sony and we hope you enjoy your TV from here on out. Have a great day!

      -David Sony_US

  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Excellent TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV has an incredible picture and very good sound from the built-in speakers. Very easy set-up! I got it on sale for $699.99.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi jimbo19465, We're very grateful for this positive feedback! Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thanks for sharing this review. Jay Sony_US

  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Great Picture Quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture and relatively easy to use. Needed to replace the Den TV. It is perfect.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DanL,

      Thank you for reaching out to us today! We're always happy to hear from you. We appreciate the 5-star rating and we're glad to hear that you like the easy to use features and picture quality of the TV. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you for choosing Sony!

      -David Sony_US