Customer Ratings & Reviews
- Model:
- XR65A80K
- SKU:
- 6502609
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers commend the 65" Class BRAVIA XR A80K OLED 4K UHD Smart Google TV for its exceptional picture quality, vibrant colors, and user-friendly interface. Positive feedback also highlights the ease of setup and the intuitive Google TV operating system. However, some users express concerns regarding the remote control's design and functionality, as well as limitations with HDMI 2.1 ports. A few customers also reported issues with the TV's reliability and higher price point compared to competitors.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Picture quality
SONYTV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent remote functions and great picture quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SONYTV, We're very grateful for this positive feedback! With the BRAVIA XR A80J you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. Thanks for sharing your review! Jay
- Pros mentioned:Picture quality
Great TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture and sound. Definitely worth the money
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mbtb1963, That's great! We're glad to hear that! With the BRAVIA XR A80K you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ reproduces content the way humans see and hear for an incredibly lifelike experience. Thanks for choosing Sony. Jay
Disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Switching between tv and DVR is not smooth. Unable to connect with Appletv app. Sound quality over rated.
No, I would not recommend this to a friend- Pros mentioned:Picture quality
review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Picture 100% satisfied with performance...
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GHDD, Awesome! We're glad to hear that! With the BRAVIA XR A80K you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ reproduces content the way humans see and hear for an incredibly lifelike experience. Thank you for giving the product a perfect rating! Jay
- Pros mentioned:Picture quality
Excellent image quality, weak on the interface
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent image quality, but I don't like the interface. Also, you cannot load the Spectrum app.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DavidR,
Thanks for sharing your review and experience with the A80K. We're glad that you like the picture quality of the TV. Your feedback about the interface and Spectrum app is greatly appreciated.
For optimum performance and to have the best experience when using the interface of the TV, make sure to always keep the software version of the TV up-to-date. You may refer to this link for more information:
https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xr-65a80k/articles/00119543
Unfortunately, the Spectrum TV app is currently not available on this TV. However, you can use the built-in Chromecast feature of the TV. Chromecast lets you cast your favorite videos, games, and apps from your mobile device, in full quality, to the TV. For more information, please refer to this link:
https://helpguide.sony.net/tv/jusltn1/v1/en-003/05_04.html
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US
Sincerely,
-Ralph
Sony 65" tv
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this as an upgrade - we love the tv - but disappointed that we cannot use our NON-BLUE tooth wireless Sony Headphones. We ended up buying new blue tooth ones - which were very expensive and we didn't like them and returned them. Too bad Sony didn't think about this ahead of time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rose,
We're so happy that you like the exceptional picture and amazing features of your new BRAVIA XR A80K. We also appreciate your feedback that it did not have a 3.5mm headphone jack. We're sorry, but the A80K does not have a headphone output port. You can connect Bluetooth headphones that support A2DP (Advanced Audio Distribution Profile) instead with this TV. With supporting this Bluetooth profile, you can pair some wireless headphones, speakers, or soundbars to your Google TV through a Bluetooth connection. If headphone output port (Stereo mini jack) is your priority, this is only available on our 2021 Google TV models. All Sony BRAVIA models X80J and up support headphone output port. Know that we take all feedback seriously and will pass your suggestions along to the proper team for future enhancement.
With the BRAVIA XR A80K, you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™️ reproduces content the way humans see and hear for an incredibly lifelike experience. Feel the action all around you with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thank you for sharing your feedback! -Jess
Bad
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was an open box item that was warrantied. Monitor didn't work. According to Sony Customer support, Best Buy should have easily been able to figure out that this unit was not going to work. Was able to buy a replacement at regular price, but I wasted and extra day while waiting for the redelivery.
No, I would not recommend this to a friend- Pros mentioned:Picture quality
Sorry OLED
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice clean pictures and and sounds. Fairly descent priced. Instructions could be better
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PeterS, Awesome! We're thrilled to hear you are overall pleased with the performance of your BRAVIA XR A80K. We also appreciate your feedback regarding the instructions. Get the most out of your TV through the Help Guide and easily find functions that is available on your TV. In no time, you’ll be able to configure how to install apps, configure Wi-Fi, Cast, AirPlay, Adjust Picture Mode and many more. We always strive to deliver the best picture quality with our TVs. With the BRAVIA XR A80K you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ reproduces content the way humans see and hear for an incredibly lifelike experience. Feel the action all around you with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thank you for sharing your feedback and for choosing Sony! -Jess
- Pros mentioned:Picture quality
TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV has one of the best pictures that we have seen on a TV. Well worth the money!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TinaH, We're very grateful for this positive feedback! The revolutionary Cognitive Processor XR™ reproduces content the way humans see and hear for an incredibly lifelike experience. Feel the action all around you with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thank you for choosing BRAVIA XR A80K. Jay
A Gift to a Happy Heart
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So happy with my recent purchase. Being elderly and on a fixed income, I hesitated somewhat with my decision. However, Best Buy offered me a great plan which convinced me to have a dream come true. My entertainment is greatly part provided to me by tv. Loving every moment.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Di69, We're glad that you are happy with your purchase! With the BRAVIA XR A80K you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ reproduces content the way humans see and hear for an incredibly lifelike experience. Thank you for giving the product a perfect rating! Jay
- Pros mentioned:Picture quality
Great tv poor infolo
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture but no manual how to use the many apps to explain how to use the tv
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Olemustanger, Great! We're glad that you like the like the picture quality and features of your TV. With the BRAVIA XR A80K you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™️ reproduces content the way humans see and hear for an incredibly lifelike experience. Feel the action all around you with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thanks for choosing Sony. Erin
- Pros mentioned:Picture quality
Nice feeling
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s truly worth for that ptice.,,Feeling happy will watch 4k quality movies
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Avkk, That's great! We're glad to hear that! With the BRAVIA XR A80K you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ reproduces content the way humans see and hear for an incredibly lifelike experience. Thanks for choosing Sony! Jay
- Cons mentioned:Reliability
Very bad tv
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bad picture quality mostly in dark escenes and very slow tv. Trying to watch series in Amazon and the tv keep loading and loading every 5 minutes or less, it is impossible to enjoy watching. Not fully compatible with Alexa Not worth all the money. I wish I can return it
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi LauraE,
We're sorry to hear about the issue with this TV. We apologize for the inconvenience. Please restart the TV with the supplied remote control (easiest): Press and hold the POWER button until a menu appears → select Restart Press and hold the POWER button until Power off appears on the screen. Please ensure your TV has the latest firmware installed(v6.6495) by going to Help > System Software Update > Software Update.
If you are unable to resolve your concern, please follow the troubleshooting steps from this link: https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xr-65a80k/articles/00200862
In any case that you need our assistance, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the XR65A80K:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
- Pros mentioned:Picture quality
Sony TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.picture is great - sound could be better without adding soundbar
I would recommend this to a friendBrand response from SonyListens
Posted .Hi 2ndfridge, We're very grateful for this positive feedback! With the BRAVIA XR A80K you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ reproduces content the way humans see and hear for an incredibly lifelike experience. Thank you for choosing Sony. Jay
- Pros mentioned:Picture quality
great picture
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.nice TV ..to bad I can't get local channels. greaT PICTURE
I would recommend this to a friendBrand response from SonyListens
Posted .Hello CathyI,
While we are thrilled to know that you are satisfied with the amazing picture quality of our XR-65A80K, we are really sorry if you are having an issue getting local TV channels/programs. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience.
For TV channels/programs, if you are using an over-the-air antenna, we can isolate your issue by following the steps on this link:
https://helpguide.sony.net/tv/jusltn1/v1/en-003/08-04_11.html
You may also refer to the following article to further isolate the problem:
https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xr-65a80k/articles/00023587
I hope this helps.
With the BRAVIA XR A80K, you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ reproduces content the way humans see and hear for an incredibly lifelike experience. Feel the action all around you with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen.
Should you need more information or technical assistance with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue/concern:
Telephone Number:
Thank you for your purchase and for choosing Sony!
- Romeo
- Pros mentioned:Picture quality
Love Sony again...
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing picture, wish it was just a little brighter. Sounds great too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Thomasm, That's great! We're glad to hear that! With the BRAVIA XR A80K you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ reproduces content the way humans see and hear for an incredibly lifelike experience. Thank you for giving the product a perfect rating! Jay
Fantaatic TV — Checks all of the Boxes
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this model in both 55” and 65”. Fantastic resolution. The leading factor that drove me to Sony vs competition was the audio quality. Very pleased and happy i spent the little extra to truly check all of the boxes.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Evanescence,
Very nice! We're glad to hear that you like the resolution and sound quality of the TV. With the BRAVIA XR A80K you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ reproduces content the way humans see and hear for an incredibly lifelike experience. Feel the action all around you with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. We're glad that you're happy with your purchase and thank you for choosing Sony!
Regards,
David
- Cons mentioned:Reliability
Don't Buy!
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV won't turn on after 2 years. Out of warranty. NOT WORTH THE PRICE!
No, I would not recommend this to a friend - Pros mentioned:Picture quality
I Don't know boss
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture look good but I'm having trouble playing Amazon prime, tubi, hulu, and Disney plus...the only app that are working are YouTube, Netflix and Apple TV. VRR is not working either or at least says that the TV won't support it. This TV is too expensive to be this frustrating.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Eric,
We're sorry to hear about your issues with this TV. We apologize for the inconvenience. This TV supports features specified in HDMI 2.1 such as 4K120, eARC/ARC, ALLM, and VRR. To set the TV HDMI® Signal format to Enhanced format, Select Settings → Watching TV → External inputs → HDMI signal format. Select the input that the device is connected to (either HDMI 3 or HDMI 4), and then change the setting to Enhanced format. Make sure your device is connected to the HDMI 3 or HDMI 4 input on the TV using the supplied Certified Premium HDMI cable.
For streaming services issues, please follow the troubleshooting steps from this link: https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xr-65a80k/articles/S1F0526
In any case that you need our assistance, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the A80K:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
- Cons mentioned:Remote control
Great TV, cheap remote
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV is great, but a TV in this price range should not come with a cheap remote control! The remote doesn’t have buttons for fast forward or rewind and doesn’t work well with streaming Apps like Netflix and Prime.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Glee,
We're sorry to hear about your issue with the remote control. We apologize for the inconvenience. All your connected devices can be controlled with our smart remote. One-button-access to video-on-demand services brings shows and movies into your room in seconds. Designed with a flush surface featuring lower buttons and a special polyurethane coating, our remote is easy to wipe and keep clean. With hands-free voice control built into Google TV, you can set aside your remote and simply use your voice to control your TV. Ask Google to find a specific title, search by genre, and get personalized recommendations on what to watch by saying, “OK Google, what should I watch?” Even get answers on screen, control smart-home devices and more.
If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the A80K:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay