Customer Ratings & Reviews
- Model:
- XR65A80K
- SKU:
- 6502609
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers commend the 65" Class BRAVIA XR A80K OLED 4K UHD Smart Google TV for its exceptional picture quality, vibrant colors, and user-friendly interface. Positive feedback also highlights the ease of setup and the intuitive Google TV operating system. However, some users express concerns regarding the remote control's design and functionality, as well as limitations with HDMI 2.1 ports. A few customers also reported issues with the TV's reliability and higher price point compared to competitors.
This summary was generated by AI based on customer reviews.
Can’t spot the difference
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A bit confusing to navigate. Sound isn’t great. Pricey and font see much of a difference from the Samsung
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Sonynottjatgreat, Thank you for taking the time to review the BRAVIA XR A80K TV! You can configure various settings related to the TV display such as color and brightness for picture quality, or screen size and configure various settings related to the TV’s sound such as sound quality and sound mode. The actual display may vary or some settings may not be available depending on your model/country/region, TV settings, and the connected device. Press the (Quick Settings) button on the remote control, then select [Settings] — [Display & Sound] — the desired option.
Also, you can enjoy voice function of this TV. This feature is called voice search, and it allows you to send commands to the TV using your voice.
I hope this helps! Jay
Sony OLED
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too early to give the tv 5 stars as I don’t know the reliability. As this moment it’s 5 stars
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PatS, Thank you for taking the time to review the BRAVIA XR A80K TV! With this TV, you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ reproduces content the way humans see and hear for an incredibly lifelike experience. Feel the action all around you with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thanks for sharing this review! Jay
- Pros mentioned:Color, Ease of use, Picture quality
Excellent TV - Bravia XR 65A80K
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent TV. Sharp picture and vivid colors. Google operating system is a plus. Easy to use and quick response. Originally purchased the same model with a 55” screen and upsized to 65.” Turned out to be the right decision.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sandraf, Awesome! We are so glad to hear that you are happy with your purchase! With the BRAVIA XR A80K you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™️ reproduces content the way humans see and hear for an incredibly lifelike experience. Feel the action all around you with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thank you for choosing Sony! -Carl
Short life expectancy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was good while it lasted only 1year 4months. Not what I expected out of a Sony product. I'll try a Samsung and hope for longer life.
No, I would not recommend this to a friendDO NOT BUY!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought 55" Sony in May, didn't last long, had many issues, Switched out for 65"...same problems. Switched it out for a 55"LG...no problems at all. Sony Customer Service is the worst EVER!!!!!!!!!!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi LizaS,
This is not the experience that we want you to have. This isn't normally the case with the A80K. Your feedback is extremely important to us and is very much appreciated. We would like to know more about your review and turn your experience around. Please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Case Number:
Sincerely,
-Ralph
Never again!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve purchased Samsung for many many years and never had a problem with their TVs. This Sony TV is horrible and so is the sound bar I purchased with it!
No, I would not recommend this to a friendDisappointing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been looking for a new TV for a few years. I was waiting for the right combination in picture and price, and I was preferential to Sony, as, for me, compared to other brands, I didn't get nauseated watching movement on the screen. I thought this would be the winner. It is not. Compared to my 10 year old plasma TV, this is a disappointment. The picture is not much of an improvement, it pixilates frequently when there is any type of motion on the screen, and the sound is horrid. I have spent the last few weeks trying to make every adjustment possible, but it always ends in frustration for me. I could have gotten a lesser TV, saved $1000, and I would have gotten a better result. Better yet, I wish I had returned this and used my existing TV. It is hard for me to believe, that a 10 year old TV is better than a new Sony, but it is.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi jgm09,
We're sorry to hear about the issue with this TV. We apologize for the inconvenience. The issue might resolve by following the troubleshooting steps from this link:
https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xr-65a80k/articles/00200862
If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the A80K:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
Ed.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as good as my 32" VIZIO. I am somewhat disappointed.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Edward,
We're sorry to hear that you're having issue with this TV. We apologize for any inconvenience. In any case that you need troubleshooting guidelines, please refer to this link: https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xr-65a80k/articles/00200862
If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the XR65A80K:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
Sony OLED 65 In
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv works as expected and advise for room that is on the dark side.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bluck, We're glad to hear that you are happy with your purchase. With the BRAVIA XR A80K you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ reproduces content the way humans see and hear for an incredibly lifelike experience. Thanks for choosing Sony. Jay
Sony Tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not what I expected taught it would be a better picture quality
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Nick, Thank you for the feedback on your experience with your XR65A80K, There are various settings that can be configured in [Picture] settings to improve the overall picture quality and the viewing experience on your Google TV. More information about the picture adjustment settings of the TV can be found on the link below:
REF: https://helpguide.sony.net/tv/iusltn1/v1/en-003/01-03-09_01.html
With the BRAVIA XR A80K you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ reproduces content the way humans see and hear for an incredibly lifelike experience. Feel the action all around you with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thanks for choosing Sony! -Sam
Great TV
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome TV. Slight issues with settings but its working well now.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nick, Thank you for taking the time to review the BRAVIA XR A80K TV. In any case that you need adjustment on the settings, simply press the (Quick Settings) button on the remote control, then select [Settings] — [Display & Sound] — the desired option
With this TV, you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ reproduces content the way humans see and hear for an incredibly lifelike experience. Thank you for sharing this review. Jay
Better than the Samsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought a similar Samsung. This seems to be much better quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello scott, We are glad that you like the quality of your new Sony BRAVIA 4K smart Google TV. We always strive to deliver the best picture and sound quality with our TVs. Your new BRAVIA A80K TV has an intelligent TV processing technology with Cognitive Processor XR that delivers natural and realistic picture quality. You will also enjoy streaming high-quality 4K UHD quality movies with the BRAVIA CORE app. Thank you for your purchase. Enjoy! Vincent
Tv is great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv is great but no open web browser if that’s inportant
I would recommend this to a friendBrand response from SonyListens
Posted .Hi StanleyS, Thank you for taking the time to review the BRAVIA XR A80K TV. The internet browser of this TV is Vewd (not pre-installed). With the BRAVIA XR A80K you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ reproduces content the way humans see and hear for an incredibly lifelike experience. Thank you for giving the product a perfect rating! Jay
Sir
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality of picture not as good as I hoped I was expecting better
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Randy,Thank you for taking the time to review the BRAVIA XR A80K TV. The revolutionary Cognitive Processor XR™ reproduces content the way humans see and hear for an incredibly lifelike experience. Feel the action all around you with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thanks for choosing Sony!
! Jay
Picture quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture quality slipping after a couple of weeks. Disappointing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Msdeb, We're sorry to hear that you're having issue with the picture quality of the TV. We apologize for the inconvenience. You can configure various settings related to the TV display such as color and brightness for picture quality, or screen size. The actual display may vary or some settings may not be available depending on your model/country/region and the content you are watching. Press the (Quick Settings) button on the remote control, then select [Settings] — [Display & Sound] — the desired option.
If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the A80K:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
Great Picture
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Im a senior 82 find it confusing sometimes to operate
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Picture, Thank you for visiting our feedback section! We apologize for any inconvenience. You can check the help guide for further assistance. There are two versions of the Help Guide: the built-in version and the online version. The online Help Guide includes the latest information. The online Help Guide is automatically displayed when the TV is connected to the internet, otherwise the built-in Help Guide is displayed. Also, you can contact our product support: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv.
I hope this helps! Jay
I’m happy TV and sound bar customer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was told by the sales bad that my Sony sound bar was better than the Sonos sound bar. We have both dial Erica compare, and the Sony is either not working correctly or it is inferior to the Sonos.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi KennyM, We're sorry to hear that your Sony XR65A80K is not working correctly. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the XR65A80K:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Sam
Buyer Beware
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has a software flaw. Often shows "internet" disconnected. That may be true for the TV, but my network is fully functional on my other devices. If I could I would trade it in for a Samsung or an LG.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi RobertS,
We're sorry to hear about the issue with this TV. We apologize for the inconvenience. You can isolate and resolve this issue by following the troubleshooting steps from this link: https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xr-65a80k/articles/00184183
If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the A80K:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
TV doesnt work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV stopped working after two weeks. I had to reach out to Sony to get a repair done. No one at Best Buy offered an extended warranty when i purchased the TV in the store.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi TM1184, thanks for choosing and purchasing our product. We're sorry to hear that you have an issue with your new TV. This is not the experience we want you to have. We would like to review your file to best assist you. Please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the A80K
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
~Earl
Review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return TV TVxxxxxxxxxxxcccccccccccccccvvvvvvvvbbbbhhhhhgggggggggggggggg
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi RoyG, we're sorry to hear that you had returned your Sony unit. We really wished we could turn your opinion around regarding our XR65A80K.
We have our Support team that is always happy to assist. You can email us anytime at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
We hope you consider Sony again. ~Earl