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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 312 reviews

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Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Brightness

    Rating 4.8 out of 5 stars

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96%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 13 Showing 241-260 of 312 reviews
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv, great quality, good purchase highly recommended

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AntonioH,

      Amazing! We're thrilled that you are enjoying the performance of the TV. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great picture!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great pic! Great installation team! Professional and courteous!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Fred,

      Amazing! We're thrilled that you are enjoying the picture quality of the TV. It's also great that you were assisted professionally. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    The TV is beyond perfect

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad that installed my TV was beyond expectations. The professional care they took to install was amazing. I feel they went above and beyond to make sure that when they left I was completely satisfied. These two young men are a credit to your company.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DeborahaB,

      Perfect! We're glad that you were assisted professionally. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony 85 the best

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    best tv we have bought 85 in Sony picture quality is amazing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ReneeR,

      Awesome! We're glad that you like the size and picture quality of the TV. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    85”Sony

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has everything I need and more easy set up and great price

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bennie,

      Awesome! We're thrilled that you are enjoying the features and user-friendly functions of the TV. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Excellent TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV is Great products and sales person was nice and friendly.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DHSL,

      Thank you for choosing Sony!

      We’re honored to hear that you’re enjoying the K85S30 TV’s quality and performance, and had a positive experience with the friendly BestBuy sales team. Thank you for sharing your feedback!

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony TV

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent tv!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DakotaS,

      You made the right choice! We're thrilled that you are enjoying this amazing TV. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery fast and friendly, event help us bring to our backyard when we was not home

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HienN,

      Thank you for choosing Sony!

      It brings us great joy to hear that your delivery experience was fast and friendly, and that the BestBuy team took extra care to bring your Sony K85S30 into your backyard when you were not home. We know how important a smooth and supportive delivery process is, especially for such an exciting purchase.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Best purchase from Best Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent customer service with knowledgeable insights. Will buy from Best Buy again.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Geeks

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV great. We were charged for a instillation step that wasn't done. Hopefully it's off the next bill

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PennyH,
      Thank you for taking the time to share your experience with your new Sony BRAVIA 3 TV! We’re happy to hear that you find it great. We also appreciate your feedback about the installation process. For any further assistance with delivery or installation, please feel free to reach out to your dealer, and they should be able to help.
      Thank you again for choosing Sony! -Maria Sony_US

  • Rated 4 out of 5 stars

    Good quality but expensive

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good quality tv and I really liked it, but it is expensive.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Eriboy,

      You made the right choice! We're glad that you are enjoying the performance of the TV. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    TJ

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent and clear picture. Vivid and outstanding details . I love the apps, the remote and tv itself are definitely user friendly. Would highly recommend this product for those that are TV enthusiasts.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Theteecha,

      Great! We're thrilled that you like the picture quality, supported apps, remote, and user-friendly functions of the TV. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Great!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it! Very good quality. I was a bit scared but was a great purchase!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AnnaF,

      You made the right choice with the Sony BRAVIA 3! We're thrilled that you are enjoying the performance of the TV. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    New Sony TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality and value for the price, very happy with product

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Jacqueline,

      Thank you for choosing Sony!

      We’re really happy to hear that you’re enjoying your K85S30 TV! It’s wonderful to know that you appreciate its quality and value for the price. Thank you for sharing your positive experience with us!

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    85 inch rv

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great customer service. Explain the tv functions etc to us and took his time to explain all our questions. Very patient with my husband and I.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CynthiaO, we're glad you like our product. Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 3 out of 5 stars

    Wifi problem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picture quality is good. I always to wait and keep trying to reconnect to wifi when I turn the tv back on sometimes take more then 5min.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mack,

      Thanks for sharing your review and experience with the BRAVIA 3 TV. We're glad that you like the picture quality of the TV. It's unfortunate that you are experiencing Wi-Fi issues. For optimum performance, make sure that the software version of the TV is up-to-date.

      If the Wi-Fi signal on your TV device drops or intermittently disconnects, try a power reset on your TV and your modem/router first. A power cycle or reset of your devices often improves or resolves Wi-Fi connectivity issues. Then, check your network connection status and the troubleshooting steps provided if needed.

      Power Reset your TV
      -Unplug the TV power cord from the wall outlet, wait two minutes, then plug the power cord back in.

      Power reset your modem/router: Disconnect the power to your modem/router for at least one minute, then reconnect the power and wait for your modem/router to complete its connection to the internet. This procedure doesn't change any settings stored in the router. If you need specific information and instructions, check your modem/router manual.

      Additional troubleshooting steps are also available on this link:

      https://www.sony.com/electronics/support/articles/00184183

      Hope this helps. If still not resolved or you need further assistance, please email us at [email protected] with the following details:

      Name:
      Username:
      Model Number:
      Issue:
      Telephone Number:

      Or contact our product support team via phone call or chat through this link:
      https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv

      Sincerely,
      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Awesome!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The free delivery was so exceptional.. The tv was easy to set up. What a great looking tv.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello YknotDaniel,

      Thank you so much for sharing your wonderful experience with the delivery and setup of your K85S30 TV. We are thrilled to hear that the free delivery was exceptional and that you found the setup process easy. Our customer satisfaction is our top priority, and it's great to know that you are enjoying your new TV. Thank you for choosing Sony!

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Excellent!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s work wonderful! Still after use of daily use.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BillyT,

      That's wonderful to hear! We're so pleased that your 85" BRAVIA 3 LED TV is working wonderfully for you, even with daily use. Knowing it continues to perform reliably is exactly what we aim for. Thank you for choosing Sony.
      -Eliab Sony_US

  • Rated 5 out of 5 stars

    Reluctant smile

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Finally got it.. Took over a month to say it was broken 3 tvs later i got it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for sharing your experience with our BRAVIA 3, GlennW. We sincerely apologize for the inconvenience you faced during this process. We understand how frustrating it can be to deal with a defective product and the time it took to resolve the issue.

      Your feedback is invaluable and will help us improve our processes to ensure such incidents are minimized. If there are any other concerns or if you need further assistance, please do not hesitate to reach out to our customer support team directly.

      Thank you for your patience, understanding and for choosing us.
      Gus Sony_US

  • Rated 5 out of 5 stars

    Church service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality product, good fit for our Sunday morning church service.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LinwoodJ,
      Thank you so much for your kind words about the Bravia 3. We're thrilled to hear that it's a great fit for your Sunday morning church service. We strive to provide quality products that enhance your viewing experience.
      With our K85S30 you can get a truly cinematic viewing experience with support for 4K HDR, Dolby Vision and Dolby Atmos.

      Thanks for choosing Sony!
      Best regards,
      - Stephanie Sony_US

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