Customer Ratings & Reviews

The first unit that I purchase ended up being DOA. I returned it for a replacement and, after spending a half hour on the phone with Sony tech support I discovered that this device would not connect to my Onkyo receiver via HDMI. Back to Best Buy I went. This time I exchanged the Sony for a similarly priced unit from Samsung, (BD-J5700) which worked perfectly. One other issue with the Sony is that the HDMI cable that the documentation says is included is, in fact, not included. When I pointed out this discrepancy to a bored-looking customer service person at Best Buy, I received a shoulder shrug and "I can't help you with that" from the clerk. People with attitudes like that should not be assigned to the customer service desk.

Tried to return but 15 days had passed. After much time on phone with Sony they agreed it was defective. Had to return to them & wait for a replacement. Recently received replacement & having different problems with it. Tried live chat but no help. Called the 800 # from my original case & was told they couldn't answer my call due to technical problem. Have now been on hold with the number from chat for 30 minutes due to high call volume. Please run away from buying this product. I could have purchased at least 5 other players with the cost of my time trying to get one of Sony's to work ( even at minimum wage). Worst product & service I have ever encountered..

Would recommend this DVD player. Have ALWAYS been happy with Sony!!!

Every knob / button is very tiny.Not the easiest to activate and deactivate. Performance is good once the movie gets rolling.

Mine is just for exercise videos, I would buy a better unit for watching movies

Decent unit, plays well. My disappointment lies with an inability to play CD's, New or older.

Unit has lots of nice features and the video quality is excellent however within five months the left audio started cutting out intermittently. Guess Sony's reputation has faded into the past. Not happy at all.

Bought this player 12/29/13 and now after 6 months dvds that used to play perfectly are not registering or skipping throughout the entire movie. This has been happening every day for 5 days. I called Sony since it has a parts warranty and they want me to pay $33 plus ship it to them for labor costs. After shipping it is the same cost as buying a new player! I will not be buying another Sony product to say the least.

Here's the problem. I cannot for the life of me get this to work. I hooked it up to the cable box but, it will not play my dvds help

I am on my third and last Sony DVD player. Maybe third time will be the charm. DVD player freeze frames movies about half way through. No its not my movies because I have tried 30 different ones. Also the remote does not seem to turn on the player with the first push of the button nor does it load the dvd the first time either. Don't understand this. Maybe I should have my head examined for trying it again. Thought Sony was top of the line. Guess not anymore.

Our Sony DVD player will only play in black and white. There is no manual included, difficult to trouble shoot. Anyone have any advice?

It works, cheaply made, disks have a habit of imbalance and wobble.

This player was an online "open box" purchase. Delivery to my home was timely and efficient. However, it was not working. I am a senior with no car, but the next day I took two buses and returned it and bought a new machine. The new machine isn't perfect either, but I'm using it.

Using a new DVD, the machine frequently fails to properly load the disc, then, if it does, plays OK for a while, then stops and skips. Tried the DVD in two other machines and it worked perfectly. Best Buy wouldn't take it back because I'd bought it 27 days ago. Have to deal with Sony.

I just bought this unit and it was delivered in two days, which was great. But upon hooking it up, I could never get the drawer to open with or without the remote. It's on the way back and hopefully, I'll see a credit to my account soon. I didn't want to take a chance on replacing it with the same unit and ending up with the same problem.

Well, with positive reviews here, despite the low price, I figured it was still a SONY. Unfortunately, I disconnected my old DVD player (no HDMI) and set this one up, batteries in the remote and nothing. Tried in other outlets and it’s dead. I’m sure they’ll try and give me another but I’ll chalk this up to “ You get what you pay for.”

after less than a dozen uses, the belt which operates the open/close of the tray broke. I replaced it with a rubber band, and it "kind of" works now. This is a very cheaply made product. Did I say it was a very cheaply made product? Well, it is.

Didnt recieve item through delivery. I don't recommed this item.

Player stopped communicating with remote after a month. Even multiple sets of new batteries in the remote didn't cure the problem. So now I can only watch DVDs that don't require using the menu. Bummed.

Theres practically NO REASON TO PURCHASE this item. ALL Flatscreen/HDTV & BLURAY player will UPCONVERT DVDs to HD AUTOMATICALLY so there is no reason to purchase this! Either get a cheaper dvd player or a bluray player :)