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Customer Ratings & Reviews

Your price for this item is $49.99
The comparable value price is $64.99

Customer reviews

Rating 4 out of 5 stars with 87 reviews

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Rating by feature

  • Value

    Rating 4.0 out of 5 stars

  • Quality

    Rating 4.0 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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77%would recommend to a friend

Customers are saying

Customers commend the Geek Squad Certified Refurbished DualShock 4 Wireless Controller for PlayStation 4 for its quality, excellent condition, and functionality. Many reviewers noted that the controller looked and performed like new, highlighting the positive experience with the refurbishment process. However, some customers reported issues with the joysticks, experiencing problems with responsiveness or drifting. Despite these joystick concerns, the overall feedback points to a generally positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 87 reviews
  • Rated 2 out of 5 stars

    Definitely not Certified Refurbished

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just received today opened box most definitely some dirt/skin residue from previous owner I open they cleaned or even actaully refurbished controller. Was found in the cracks where the remote comes apart..

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Works great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this refurbished PS4 controller and so far, I have no problem. I've been playing for about a month with it and never experienced any problems while playing and the battery life is par with the controller that came with the console. I recommend this item!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Yay!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this as a Christmas gift so it hasn't been used yet but I'm so glad that we can buy refurbished at a lower price and feel confident that it works.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    broken X button

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I received this controller with a Broken/jammed X button. It didn’t click at all and after trying to push it, it got stuck and it didn’t pop back out for a few seconds then slowly emerged. I had to fix it myself and it works much better but still doesn’t make a clicking noise and occasionally gets jammed when I haven’t messed with it for a long time. Pretty disappointed

    No, I would not recommend this to a friend
  • Cons mentioned:
    Joystick

    Rated 1 out of 5 stars

    Got a bad controller

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not work properly It had problems with the joystick

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great for Apple tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this specifically for appletv games since I’m only a light occasional game player and it worked fine. Set up was easy and I’m gaming now son!

    I would recommend this to a friend
  • Cons mentioned:
    Joystick

    Rated 2 out of 5 stars

    Pass by

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This worked for a few days but buttons kept sticking. Returned it

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Defective

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didnt even get a good use out of it turned it on tried to play my game and already had issues.Tried to go to bestbuy support and got told that all I could do was visit my local best buy and have the geek squad take a look but I cant even do that due to covid-19.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Controller

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a new controller to use during this whole quarantine situation and man life saver!!

    I would recommend this to a friend
  • Cons mentioned:
    Joystick

    Rated 1 out of 5 stars

    Terrible

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The square button didn’t work and kept getting stuck. Right joystick was loose and glitching with every game. Called geek squad and they said they couldn’t exchange it and they could only give me money back and I have to make a whole new order.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Has Issues

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thought I Would Give A Refurbish Controller A Shot From Best Buy Bad Idea Should Have Spent The Extra For A New One. The Controller Likes To Take Control And Move Up By It’s Self!!! That’s A Second Refurbished Controller I Got That Was Bad.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Joystick

    Rated 1 out of 5 stars

    Refurbished? It’s still broken!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was hesitant about buying a refurbished controller, and I’m not super happy that I did, especially seeing as how it was only a $3 difference. The left joystick is messed up and makes it impossible to use. Waste of $65 if you ask me.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Fails to stay connected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ordered a refurb thinking it would work, but it can’t even stay connected for more than 5 seconds.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect condition and fast shipping works just like brand new.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Quality

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value and comes in handy. Highly recommend it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came early, exactly what the picture shows. Perfect

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast delivery

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has a discount now, also it arrives as fast as it could

    I would recommend this to a friend
  • Cons mentioned:
    Joystick

    Rated 1 out of 5 stars

    Still broken and smelled

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Controller joystick was unusable as it was consistently pulling left and the whole controller smelled like cigarettes. Luck of the draw I guess. Returning it was simple enough.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Lies refurbished just means cleaned

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It came broken with no battery charging capability nothing was refurbished do not buy these

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    I had to return

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to return this product because there was something wrong with one of the buttons so I had to purchase the new ones

    I would recommend this to a friend
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