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Customer reviews

Rating 4.5 out of 5 stars with 6737 reviews

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  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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89%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 322 Showing 6,421-6,440 of 6,737 reviews
  • Rated 1 out of 5 stars

    Disappointing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The remote player is not as advertised. It doesn't work! Setup was a bit frustrating as it would connect then disappear. Play was intermittent at best.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Broken

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn't work. I can't play games outside or at home. I tried multiple times that it would work but it has no success. And then I came to return the product then I got to know that the return of the device was 15 days.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not worth

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Look if your looking for mobile gaming for ps4-ps5 this isn’t it your better off with a steam deck

    No, I would not recommend this to a friend
  • Best Buy Employee

    Rated 1 out of 5 stars

    Do not get it for multiple games

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    Best Buy Employee
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Going to be honest not worth it if you are going to be traveling. If you are going to be home and playing the go for it get it but if you want this to play on the go it’s no good. You can play single games good but multiplayer players game are garbage best way I can put it sorry.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Great concept, tech is not there yes

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased hooked it up to ps5 put ps5 on rest mode connecte to my hotspot on the go does not work, tried a couple times.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not portable

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device is not as portable as described. You can use it in the home but will not connect to your PS5 if you are away.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible performance

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The games lag even though I have connected my PS5 to the internet via cable, it's not worth it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Ps5 portable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Trash 5000000000000000000000000000000000000000000 times

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not Worth It

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It work with T-Mobile Hotspot.!!!!!! Not Worth Buying!!!!!!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Sad

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn’t receive my order it was left out side and Best Buy still hasn’t giving me no help my son didn’t even get his gift

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Relies on PlayStation Network

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    …and when it’s down the Portal just becomes a brick, even when your PlayStation and internet are fine.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    diedborn

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Newer internet connection, when you try it , newer happined

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Dishonest

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A BestBuy representative on chat tried to have a portal I paid for shipped to their address. How deceiving is that. And BestBuy keep transferring me to tgis person and that person bit no one is acknowledging what happened to me. This is just SAD

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Portal

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the worse product ever. Never buying it again.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Overall performance
    Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    The DadStation I Didn’t Know I Needed

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    PROS: -Simple setup -Amazing ergonomics -Full featured dualsense handles -Beautiful OLED screen -3.5mm headphone jack -Performs perfectly on home WiFi -Decent battery life (~6 hours) -No more fighting over the TV! CONS: -No Bluetooth -No browser so unable to connect to hotel or public WiFi that use a login page -Proprietary PlayStation Link (branded Bluetooth) headphones are expensive and have horrible reviews so I am stuck using my old Platinum headset with an aux cable. -Getting connected to iPhone hotspot with T-Mobile is a chore. -No battery percentage display

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Horrified to ever purchase here again

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s pretty hard to review a purchase that you never delivered and refused to refund.

    No, I would not recommend this to a friend
  • Best Buy Employee

    Rated 1 out of 5 stars

    LCD screen looks worse that the OG Nintendo Switch

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    Best Buy Employee
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The LCD screen looks worse than the 2017 Nintendo Switch. Buying a Backbone for your phone and playing with PS Remote Play works just as good, is cheaper, and your phone has a better screen than the Portal.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Wouldn't purchase again

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cool tech without alot of real good use. Maybe as they develop cloud it will get better.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    piece of trash

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Waste my money here………………………………………………:::::::::::::::::::

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability
    Cons mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Great Device for your PS5!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The PlayStation Portal is the most surprising device I've ever come away from loving after going in loaded with skepticism. It's such a better experience than using your phone with a slap-on controller, and it works so much better than I was anticipating. I really love the freedom it gives me to play my PS5 from anywhere with decent WiFi coverage ... The biggest things keeping the Portal from being a truly amazing device are its current lack of a way to access WiFi that requires a web browser to log in, and its lack of Bluetooth support for audio.

    I would recommend this to a friend
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