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Customer reviews

Rating 4.5 out of 5 stars with 6735 reviews

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    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

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    Rating 4.6 out of 5 stars

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89%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 39 Showing 761-780 of 6,735 reviews
  • Pros mentioned:
    Overall performance, Portability, Screen quality

    Rated 4 out of 5 stars

    Wow :0

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The PlayStation Portal surprised me in the best way. It’s super convenient, lightweight, and the screen looks crisp and smooth while playing. The DualSense controls feel exactly like a PS5 controller, so it doesn’t feel like a downgrade at all. As long as you have a solid Wi-Fi connection, the gameplay is fast and responsive with almost no noticeable lag. It’s perfect for gaming in bed, on the couch, or when the TV is being used by someone else.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Connectivity, Input lag

    Rated 5 out of 5 stars

    Works as intended. Excellent for high-usage users

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Okay so it’s been a couple months now since I purchased this and honestly, I am very glad I did. At first I thought that this was going to be hit-or-miss since I had heard that it was limited to a certain degree but shout to PlayStation for updating it and allowing for more features. I have been able to play all of my games. It’s like streaming it into your, there is some lag but with good WiFi you shouldn’t see any issues. All in all, it’s a good product and if all you care for is getting to play your PlayStation video games while on the road as I frequently am, then I would recommend it. Especially at this price This is more so for people who frequently travel or have a place where they are often sitting for hours without anything to do. Lastly, my only drawbacks is that sometimes it doesn’t connect right away. And what you need to do is disconnect the WiFi and reconnect it in order for it to work. This does appear to be some sort of software issue and should probably be addressed by PlayStation on a future update file.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Overall performance, Screen quality

    Rated 5 out of 5 stars

    Ps Portal

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    PS Portal: The Ultimate Handheld Gaming Experience The PS Portal is a revolutionary handheld gaming device that has taken the gaming community by storm. From its sleek design to its powerful performance, the PS Portal delivers an unparalleled gaming experience that sets a new standard for portable entertainment. #### Design and Build Quality The first thing you'll notice about the PS Portal is its premium build quality. The device feels solid and well-constructed, with a comfortable ergonomic design that makes long gaming sessions a joy. The vibrant 7-inch OLED display is a visual treat, offering stunning colors and deep blacks that make every game look its best. #### Performance Under the hood, the PS Portal is a beast. Powered by the latest custom chip, it handles even the most demanding games with ease. The load times are impressively short, and the gameplay is smooth and responsive. The device supports both Wi-Fi and 5G connectivity, ensuring that you can enjoy seamless online multiplayer experiences wherever you are. #### Game Library One of the standout features of the PS Portal is its extensive game library. It supports a wide range of PS5 titles, giving you access to some of the best games on the market. The backward compatibility with PS4 games is a huge plus, allowing you to revisit your favorite classics on the go. Additionally, the device supports cloud gaming, expanding your library even further. #### Battery Life Battery life is always a concern with handheld devices, but the PS Portal impresses here as well. With up to 10 hours of gameplay on a single charge, you can game to your heart's content without constantly worrying about finding a power source. The USB-C fast charging feature ensures that when you do need to recharge, you'll be back in action in no time. #### User Interface and Features The user interface on the PS Portal is intuitive and user-friendly. The integration with the PlayStation Network is seamless, allowing you to easily manage your game library, chat with friends, and access exclusive content. The device also features robust parental controls, making it a great choice for families. #### Conclusion The PS Portal is a game-changer in the world of handheld gaming devices. Its powerful performance, extensive game library, and exceptional build quality make it a must-have for any serious gamer. Whether you're at home or on the go, the PS Portal delivers a premium gaming experience that is second to none. If you're in the market for a handheld gaming device that offers the best of both worlds – console-quality gaming in a portable form factor – look no further than the PS Portal. It's not just a gaming device; it's a portal to endless entertainment.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Overall performance, Portability

    Rated 4 out of 5 stars

    Good extra buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for my husband for Christmas… Love how he can carry it anywhere and room to room as he goes. and i get to watch TV lol. Battery is good lastes long and it doesnt get slow if ur far from ur ps5 and if u have the plus acct u can use it anywhere where u have wifi.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability, Screen quality

    Rated 5 out of 5 stars

    Favorite product from PS so far!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best gift ever! Can play all your ps5 games remotely from anywhere. I think this product is extremely underrated. The only cons is if the wifi is slow the graphics get blurred, but otherwise there has been no lag issues so far. The screen size is perfect, and the product itself is lightweight to carry or hold for a long time.

    I would recommend this to a friend
  • Pros mentioned:
    Portability, Screen quality

    Rated 5 out of 5 stars

    Perfect for Dad and Kid Gaming Time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased the PlayStation Portal Remote Player, and both my husband and our 8-year-old absolutely love it. What impressed me most is how intuitive it is. Neither of them needed a learning curve. They picked it up and were playing within minutes. The portability is the real game changer. It allows gaming to move off the main TV without sacrificing performance or comfort. The screen is bright and clear, and the controls feel just like a full DualSense controller, which makes the transition seamless. For our family, it’s been the perfect balance of flexibility and quality. It gives them the freedom to play anywhere in the house while keeping the full PlayStation experience intact. If you’re looking for a way to make your PS5 more accessible without compromising on gameplay, this has been a fantastic addition. Five stars.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Portability, Screen quality

    Rated 5 out of 5 stars

    PlayStation Portal

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The PlayStation Portal is a game-changer for gamers who want to enjoy their PlayStation experience anywhere in their home. With its sleek design, responsive controls, and seamless integration with the PS5, it takes gaming on-the-go to the next level. The 8-inch LCD screen offers sharp, vibrant visuals, making even the most detailed games look fantastic, and the audio quality is crisp and immersive, whether you’re using the built-in speakers or a headset. What sets the Portal apart is its effortless connection to the PS5 via Wi-Fi, allowing you to stream your games with minimal lag, even when you’re away from your console. The built-in haptic feedback and adaptive triggers replicate the PS5 DualSense experience, so you get that familiar tactile feel whether you’re in the living room or lounging elsewhere. The setup is straightforward, and the controls are intuitive, making it easy for anyone to dive into gaming without a steep learning curve. The battery life is solid for extended play sessions, and while the design could feel a bit bulky for some, it’s still lightweight enough to be portable. Overall, the PlayStation Portal is perfect for anyone who wants to maximize their PlayStation gaming experience without being tied to a single room. It’s a must-have for PS5 owners looking for more flexibility and freedom in their gaming routine.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Overall performance, Screen quality

    Rated 4 out of 5 stars

    Exactly what it is supposed to be

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this Portal since launch and held off reviewing until I had several games and over a month under my belt. I will start off saying my review and rating is based on what it is supposed to be, a 'portal' to access your PS5 content already in your PS5. I will not be saying what it could have been, or what people might want it as. The baseline for my use - I used this on my home WiFi that my PS5 was also hooked up to. I have basic internet and the Nest Wifi points inside my 2 story+basement house. My PS5 is connected to my basement TV which I do not always have access to, or I am too lazy to go to the basement for a short gaming session (under 2 hrs). I also have kids, so I cannot always break away to the basement. On our WiFi we have 2 phones, 4 tvs, 2 tablets, and a few other minor items running at the same time as my PS5 and Portal. Internet connection - as mentioned above, I don't have anything high end on my WiFi, but I have not ran into connection issues. It may take 5 to 10 seconds to "wake" my PS5 from rest mode, but it has connected every time. While playing I have not listed connection, and have rarely noticed a delay. I say rarely as I did encounter a slight delay during a major boss battle in Spider-Man 2. It was only once, but I imagine that any scene that causes a major strain on your PS5 could cause a delay. I have not tried this on COD, but I have used it with Destiny 2 online play without issue so far. (Again, this was used at home on the same wifi as the PS5) Battery - it charges fast, even from near dead. My sessions have lasted up to 2 hours and I still have battery left. Again, this is why I have it, not for long sessions. Graphics - if you have used remote play on your PS4 or phone to play PS5 games, you will know that the picture is not as clear as a 4k TV directly connected to your PS5. However, with the portal, the graphics are stunning for remote play. I am impressed, and say that this is worth using. Build - the Portal is made to feel like the Dual Sense controller, and it feels and looks the same. It is as durable and has the same features. The joy sticks are a little smaller, but barely noticeable. The screen is large and in charge, but I feel it is perfect. The distance between hands feel just right. Audio - The speakers sound great, but I do have a gripe. The speakers are located at the back/top of the unit and shoot the sound away from the user. I think it would have been better if it faced the user. Wireless headphones - This is the main reason I did not rank as 5 stars. The only wireless connection for audio is if you buy the Pulse Explore earbuds, or the Pulse Elite headphones. You CANNOT use the Pulse 3D or any Bluetooth earbuds. I look at this as a money grab. I have the Pulse Explore earbuds, and they work great with it, but I debated buying a set as it was not ideal. THE GOOD - Great graphics, good speakers, great overall feel, good build, good connection and ease of use. THE 'BAD' - not necessarily bad, but annoying is the fact you cannot use regular Bluetooth headphones or ear buds. And just a personal gripe, I wish the speakers pointed to the user, not away. Overall, I find this product perfect for people like me that want something for quick sessions without having to go sit in front a TV, or fight over the TV with other house members.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Overall performance, Portability

    Rated 5 out of 5 stars

    For you PS5 parents out there

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The PlayStation Portal is a revelation for PlayStation gamers! Forget being tethered to your TV – this device lets you take your PS5 experience on the go, and it does it brilliantly. The screen resolution is absolutely stunning. Details pop, colors are vibrant, and it truly does justice to the incredible graphics of modern PS5 games. You're not sacrificing visual fidelity here; it's like having a high-quality portable display dedicated to your games. But a beautiful screen is nothing without performance, and the Portal delivers in spades. The near-zero latency is a game-changer. I was blown away by how responsive the controls felt. It's so smooth and seamless, you quickly forget you're not playing directly on your console. Whether you're engaged in a fast-paced action game or carefully navigating a complex puzzle, the Portal keeps up flawlessly. And let's talk about battery life. It's genuinely impressive. You can get a solid amount of playtime on a single charge, which is perfect for long commutes, travel, or just chilling in another room. No need to constantly worry about plugging it in. The PlayStation Portal hits the sweet spot of portability, performance, and battery life, making it an essential piece of kit for any PS5 owner. It's a true game-changer!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Playstation Portal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After the recent firmware updates, the PlayStation Portal has become a completely different device — in the best way. The improvements to connection stability and streaming quality are instantly noticeable. My gameplay is smoother, input lag is reduced, and the overall experience feels far more reliable than it did at launch. The updated network handling makes remote play feel almost seamless, even when I’m not right next to my router. Visual quality looks sharper and more consistent, and the device wakes, connects, and syncs to the PS5 faster than before. A standout for me: with a premium subscription, you can now play directly from the cloud — no console required. Streaming games straight over the internet works surprisingly well, which is perfect when you’re away from your PS5 or don’t want to power it on. The Portal was always a cool idea, but now it finally delivers on what it promised: true, high-quality handheld PS5 gaming — even without the console. For anyone who wants portability, flexibility, or a way to game while traveling, the recent updates make this absolutely worth owning. Highly recommend if you gave it a pass before — it’s genuinely improved.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Overall performance, Portability
    Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Great with Good Internet.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well, easy to use throughout house and places with good Internet. But if you have a slower plan or a lot of items on your wifi it suffers. Comfortable to use and great picture (when you have good connection).

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Overall performance, Screen quality

    Rated 5 out of 5 stars

    PlayStation Portal Remote Player review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    PlayStation Portal review - updated w/speaker impressions and a very good reason you may want to consider getting one. I finally got to play with it for a few hours here. It is A REALLY good looking piece of equipment, first and foremost. It isn't ugly or as weird as you'd think it'll look. People are going to want to know what it is when they see it. The screen is nice and big and the colors on it really pop. I tested my phone's hotspot connection first because that's how I'll be playing at work, sometimes. It works fairly well on that. Was it perfect? No. But it did the job and didn't cut off on me one time. Even though the quality wasn't at its best the latency was super low on it still. It did tend to get to a pretty rough quality at times, but it wasn't bad or long enough to be worried about. I got through about 30 minutes of a match on 2K before I switched to my homes WiFi. I have a separate router from my main router but I tested the main one first. That one did exactly what Sony said it would. It worked nearly flawlessly and the picture quality never dipped! It was 1080p the entire time. I tested my network on my separate router and connected to 5ghz and it also connected really fast, even faster than my main one! It did give me a few little artefacts here and there but nothing crazy. It ran mostly smooth and I played a little bit of Mass Effect 2 Legendary Edition with that and it looks fantastic. I took pictures from the capture button on it. Looked no different than how or would if you did it on the system itself. The battery life came charged with three of the four bars charged. I played it for about three hours nearly and it went down to one bar no signs of it having a low battery at that point. I would probably say it can last about a good 6-8 hours on a full charge based on that observation. I did turn down the dual sense features to make sure it let's the battery last longer. It's an ideal way to play PS5 in your home if your TV is occupied, you need to go to the bathroom but don't want to stop playing, or simply because you might not want to turn on your TV at night and just want a quick session. As for sound, it's more than serviceable, but not THE best speakers in the world. For me? I think they are loud enough to fill a room on full blast, and doesn't really give off that tinny sensation that you get from similar devices. It does what it's supposed to do though, it gets the job done and you won't really be complaining about it. It's really just a matter of convenience, optimization, and utilization. Your phone and tablet and other handheld consoles just cannot offer you a simplistic, yet seamless experience of having your PlayStation 5 AND dual sense controller with full support of it's features in your hands all on one display on ONE device. Overall, Sony has optimized this thing to give you a virtually lag free experience even outside of your home. You CANNOT get that with other devices. It's just not happening. I give it a 9/10!

    I would recommend this to a friend
  • Pros mentioned:
    Portability, Screen quality
    Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Neat device, poor connection

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My 10 year old loves this device. It's portable, screen quality is good etc. The downside is the internet connection is really sketchy. It doesn't matter where we are it cuts out regularly. I assume this is an issue with all devices.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability, Screen quality

    Rated 5 out of 5 stars

    Would buy again.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a customer, the PlayStation Portable delivered an incredible handheld experience. The graphics were outstanding, the game library was diverse and engaging, and the system felt premium and innovative. It provided console-quality entertainment on the go and remains one of my favorite gaming devices.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Overall performance, Portability

    Rated 5 out of 5 stars

    Worth Every Penny

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was skeptical at first to get this after reading reviews but i took a chance since I’m not always home so i wanted something on the go especially using any Wifi availableto me. And let me tell you its worth every penny. As long as both internet connections is good it runs so smoothly!! The picture quality is amazing the controller feedback is smooth the volume without headphones on is awesome and the battery life lasts a long time!! Also i got the warranty since if i ever have issues i can get it replaced but i would say this is so worth the price and to have if you want something portable!! 10/10

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Portability, Screen quality
    Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    PS Portal

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product is good, I'd prefer if it could power my PS5 on from off instead of just rest mode, and it can take 30 seconds or so to connect to my PS5. There are some latency issues, so don't expect great performance in games that require quick actions or hitting timed skill checks, etc. But it's worth it alone to be able to play anywhere, its a comfortable fit, screen is nice, sound is on par with basic cell phone speakers imo, all in all a good buy.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability, Screen quality

    Rated 5 out of 5 stars

    Great quality and works as expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m very happy with this purchase. It works exactly as described and the quality feels solid and reliable. Setup/use was easy, and I’ve had no issues so far. Overall, it’s a great value for the price and I would definitely recommend it to others. I would buy this again.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Screen quality

    Rated 5 out of 5 stars

    PlayStation Portal Review – A Surprisingly Handy P

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wasn’t sure what to expect from the PlayStation Portal. At first glance, it looks like someone split a DualSense controller in half and slapped a screen in the middle—and honestly, that’s pretty much what it is. But after spending some time with it, I’ve got to say: it’s way more useful than I thought. Setup was easy. As long as your PS5 is on and connected to Wi-Fi, the Portal streams your games right to its 8-inch screen. The display isn’t OLED, but it’s crisp, bright, and surprisingly vivid. I’ve played everything from Spider-Man 2 to Hogwarts Legacy on it, and the visuals hold up well. No major lag or stuttering, as long as your home network is solid. The real win here is the controls. It feels just like using a regular PS5 controller—adaptive triggers, haptic feedback, all the good stuff. No weird button layouts or awkward grips. It’s familiar, which makes jumping into a game feel seamless. Battery life is decent. I’ve gotten around 6–8 hours depending on what I’m playing. Charging is quick, though the port placement is a little odd—it’s tucked underneath, which can be annoying if you’re using a stand. Now, it’s not perfect. You can’t stream games from the cloud, and it only works over Wi-Fi (no cellular). So if you were hoping to take it on the road and play from a hotel or café, you’ll need a strong connection and your PS5 powered on at home. It’s definitely more of a “play around the house” device than a true portable console. Bottom line: If you’re deep into the PlayStation ecosystem and want a way to keep gaming when the TV’s taken—or just want to lounge on the couch without hogging the big screen—the Portal is a solid companion. It’s not a must-have, but once you’ve got it, you’ll find yourself reaching for it more than you expected

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality

    Rated 5 out of 5 stars

    The best ever

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As the owner of the original white one, even though I had problems with the first generation before the Magnificent updates, it's gone through I really love the device after selling the black one. I owned what made me purchase it again the fact that they released a new update that now allows you to play all your PlayStation 5 pro Although you do need a proper connection to make the streaming possible and for it to work properly With all the familiar dual sense controls split in half by a screen Which in my opinion should have been an OLED display, but it's not though. The LCD gets the job done and still delivers. Do I recommend the device? Obviously I do As it offers you the ability to play all your PlayStation 5 games Without the need of your console through streaming if you still haven't decide to own one go for it. You will love it as much as I do and it's a wonderful device in addition to the PlayStation 5, especially the midnight Black Edition one

    I would recommend this to a friend
  • Pros mentioned:
    Portability
    Cons mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Better than I could've imagined.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a companion to your PS5, it's fantastic for those who like to game away from their couch. Combine it with Playstation Plus Premium, and you have a fully handheld game machine that can cloud stream 100s of games instantly. I was skeptical, but as long as you have a strong connection to whatever wifi you're on (speed isn't a huge factor), it works pretty flawlessly, making this a budget standalone handheld gaming console that can give you instant access to Playstation exclusives. PROS: DualSense features built in Simple, Intuitive software Pick-up and Play Extremely comfortable, fantastic ergonomics PS Plus Premium unlocks huge capabilities CONS -Have had 1 instance where it lost connection to my PS5 but it seemed like a fluke. No issues since -need ps plus premium (160/year) to get the most out of this OVERALL: If you're a gaming enthusiast and love the PS library/ecosystem, this is a no brainer.

    I would recommend this to a friend
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