Customer Ratings & Reviews

I liked, definitely is not for everybody but if you are looking a secondary experience for your Playstation 5 set up is a good deal.

My son loved his Playstation Portal remote player able to play with it on christmas day at every family member home this was indeed a great purchase. Also how easy it was to just pick up at BestBuy no holiday rush there fast and efficient great team at the 86th street location im Manhattan

My 10 year old loves this device. It's portable, screen quality is good etc. The downside is the internet connection is really sketchy. It doesn't matter where we are it cuts out regularly. I assume this is an issue with all devices.

Great remote that keeps you connected and sometimes I use at home more than PS5. Only downside you do need strong WiFi but hotel free WiFi works pretty good

The PlayStation Portal Remote Player is very practical and easy to use. The Midnight Black color looks sleek and elegant. It’s a great way to play your PS5 remotely, but keep in mind that a strong internet connection is essential to avoid lag. Overall, a great device for gaming on the go!

You didn't have any new in stock so i bought one thats been used and its a good hand-held product from sony hasn't let me down yet it runs smooth i still haven't used some features yet

I bought this for my brother for Christmas and he loves it. Now he can play his PS5 games anywhere in the house, allowing him to join us in the living room when we're watching something he's not very interested in. And he set it up quickly and independently.

If you've a PlayStation owner, this is a great addition. With the new firmware update that just recently happened, the update turns the portal into a true handheld gaming device. The 2 thing I don't like is that there is no web browser and it only supports certain Bluetooth earbuds. Sony to be exact. Other than that, I have no regrets in this purchase.

I don't normally write product reviews but this one is pretty cool. Yes just like anything it has its quirks and bugs that need to be tweaked but the fact that you can have your PS4 or PS5 in your hand and play whatever is on it or in its library, all you need is a good wifi connection and you can play anywhere. I think this is a great product.

As a customer, the PlayStation Portable delivered an incredible handheld experience. The graphics were outstanding, the game library was diverse and engaging, and the system felt premium and innovative. It provided console-quality entertainment on the go and remains one of my favorite gaming devices.

I like the portal. It’s takes some getting used to because your hands are further apart and the screen is much smaller compared to a TV or monitor, but it functions pretty much like a PS5.

Joy stick needs improvement. It doesn’t have the same force/tension to it as a regular joy stick controller so if your trying to play games with aim assist or not then it’ll throw your aim too far left or right or whatever direction you’re shooting. Other wise generally and over all I thought this was a pretty good device. I’d preface this though that I utilize 1gig download speeds and 200mb upload speeds. I have my ps5 connected to Ethernet. Cloud gaming is not quite there yet for shooting games as there is still noticeable latency. I will say however that for me at least, the latency is not too bad; and maybe milliseconds off of a regular controller to tv experience. The only thing that bugs me the most and almost made me return this was the joy sticks issue I described above. If they release some way to modify it so it has the same tension as a dual sense controller then I’d get that. Only reason I kept this was because it’s still a good device to use when someone else is using the tv and it’s pretty decent for casual non shooter games. Despite all this the connection will obviously vary if you take this beyond your own home internet; that is if your home internet is reliable in the first place. I found this to not work so great at my friends house but he has 500mb download speed internet, with alot of kids using other devices. Note that upload speed is more important when remote playing as the ps5 is uploading the feed to your portal. All this being said, there is controversy online on whether the ps5 can even utilize upload speeds beyond 20mb. Many if not all ps5 owners report this issue. Speed test on the settings, even if you have over 200mb upload speeds, will typically only show that the ps5 is using maybe 18-20mbps. Yet oddly enough if you use the browser on the ps5 and speed test.net then it shows your full upload speed. It doesn’t make sense why the os5 limits upload speed. If they removed this limitation maybe the portal for all users will be much better.

The portal is so convenient when on the go. Yet, I still find myself using it instead of my ps5 sometimes. Screen looks amazing!!! Wish it would’ve went on sale.

I love this controller when I am on the go. I have it connect to my phone's Hot Spot and it's like I never left home

I cant believe this is only $200. I can play anything cloud streaming while my husband is on the ps5 or i am away from home.

Title says it all. I really use this way more than I use my PlayStation alone. So glad I bought it.

I purchased this game system for my nephew and he absolutely loves it. I truly love shopping at BestBuy Stores great products prices and customer service can’t wait for my next purchase thank you.

Works like a dream, now I get to actually play my ps5 since my tv is taken over by my 5 year old, and I can take it anywhere with wifi. Waiting for it to link each time is a little annoying but no way a detriment. The graphics are insane!

Love the Portal! I often find myself playing on this more often than on my PS5 Pro and TV. Works flawlessly at home. I have not tried it away or on other WiFi networks. The new Cloud gaming option is really impressive too.

PlayStation Portal review - updated w/speaker impressions and a very good reason you may want to consider getting one. I finally got to play with it for a few hours here. It is A REALLY good looking piece of equipment, first and foremost. It isn't ugly or as weird as you'd think it'll look. People are going to want to know what it is when they see it. The screen is nice and big and the colors on it really pop. I tested my phone's hotspot connection first because that's how I'll be playing at work, sometimes. It works fairly well on that. Was it perfect? No. But it did the job and didn't cut off on me one time. Even though the quality wasn't at its best the latency was super low on it still. It did tend to get to a pretty rough quality at times, but it wasn't bad or long enough to be worried about. I got through about 30 minutes of a match on 2K before I switched to my homes WiFi. I have a separate router from my main router but I tested the main one first. That one did exactly what Sony said it would. It worked nearly flawlessly and the picture quality never dipped! It was 1080p the entire time. I tested my network on my separate router and connected to 5ghz and it also connected really fast, even faster than my main one! It did give me a few little artefacts here and there but nothing crazy. It ran mostly smooth and I played a little bit of Mass Effect 2 Legendary Edition with that and it looks fantastic. I took pictures from the capture button on it. Looked no different than how or would if you did it on the system itself. The battery life came charged with three of the four bars charged. I played it for about three hours nearly and it went down to one bar no signs of it having a low battery at that point. I would probably say it can last about a good 6-8 hours on a full charge based on that observation. I did turn down the dual sense features to make sure it let's the battery last longer. It's an ideal way to play PS5 in your home if your TV is occupied, you need to go to the bathroom but don't want to stop playing, or simply because you might not want to turn on your TV at night and just want a quick session. As for sound, it's more than serviceable, but not THE best speakers in the world. For me? I think they are loud enough to fill a room on full blast, and doesn't really give off that tinny sensation that you get from similar devices. It does what it's supposed to do though, it gets the job done and you won't really be complaining about it. It's really just a matter of convenience, optimization, and utilization. Your phone and tablet and other handheld consoles just cannot offer you a simplistic, yet seamless experience of having your PlayStation 5 AND dual sense controller with full support of it's features in your hands all on one display on ONE device. Overall, Sony has optimized this thing to give you a virtually lag free experience even outside of your home. You CANNOT get that with other devices. It's just not happening. I give it a 9/10!