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Customer reviews

Rating 4.5 out of 5 stars with 6702 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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88%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 60 Showing 1,181-1,200 of 6,702 reviews
  • Rated 5 out of 5 stars

    It’s not Bad

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s not Bad, it could b muuuuuuch better, but Sony being Sony. I loses connection , but the touch screen and private experience is nice, it could b cheaper since Sony is raising membership like crazy. I give 6 out 10.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Ps handheld

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic device perfect for traveling or if you want to relax in bed and still game

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Love it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good! I haven’t tried it away from home yet so that’s the only thing keeping me from giving it a perfect score but so far it’s been staying connected and the graphics are great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Open box

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased and open box playation portal. The device was in great condition. There was a big of food or something that looked like tomato sauce on one of the handles, but other than that no issues. I save almost $70 dollars by buying it open box.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Difficult connecting

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s an okay experience and works well with streaming but doesn’t always connect to hotel WiFi’s

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Nice Device

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    Best Buy Employee
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome for playing PS5 anywhere in the house. Big bright screen and DualSense controls feel legit. If you already own a PS5, this is pure convenience and comfort.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Said no initially, Now yes!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I first heard about this during the summer, I said there’s no reason for me to need or want one with my wife betting me I would. Fast forward to November, the Portal was released and I was recovering from surgery. I couldn’t go to my cave to play my PS5, and I suddenly realized a reason to want and need one. She won. After a pure stroke of luck, I managed to get one. It has linked easily to my PS5 each time I’ve turned it on and I have experienced very little lag, only an occasional hiccup when the internet traffic is high in my home, but no interruption to the overall gameplay. My main gripe is I’m old school so the majority of my games are disc based, meaning if I want to play NBA 2K, Madden, Spider-Man 2, etc., I have to go and insert the disc. However, that’s not the fault of the Portal. Download from now on! The screen looks very good in my opinion and any complaints are nick picky. The speakers are surprisingly good and louder than expected. Incidentally. I have a pair of Sennheiser headphones connected to a dongle and plugged into a port on PS5. When the Portal connects to the PS5, I turn on the wireless headphones and listen through them while playing. The wireless range has worked even with the distance between the rooms, so there is a workaround for lack of direct Bluetooth. 4 stars instead of 5 because there is a wealth of potential with the Portal, so Sony needs to stop playing with our emotions and come with it!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Ps portal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price for the portal. The new updates for the portal, makes the portal even more worth getting. Great quality and fun to play with. Would definitely recommend.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice handheld

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality, and cloud gaming has a lot of games you can play

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Love it or hate it, no in between

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sometimes I love this thing sometimes I want to throw it across the room. This is not your old psp. The new streaming options are great. Do not recommend for games that require precise timing like 2k or call of duty.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Choice

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its real good even if not all the are games available and the best part, you dont need to buy a ps5 you can still play

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love it the wife hates it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This machine does more than I expected it would. I Love it and the wife hates it. That should tell you all you need to know. Great screen with wonderful graphics and the connectivity is perfect. Never put it down.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Slow at times, but good PS5 add on.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Initial opinion: Great clarity, onscreen setup was relatively simple, decent battery life (can also plug-in/charge while playing), good sound quality (has 3.5mm headphone jack, but haven't tried using USB-C to see if that works too), D-pad is replaced with a button on left side. I couldn't find a charging indicator/status light anywhere when I plugged it back in which I thought was odd. After playing a few hours on it, the only downside I found so far is that at times it does lag, freeze, get grainy and that was on the same home WiFi network with the PS5 in the next room. My router is a Netgear AX1800 and both the console/Portal were within 20 feet of the router. Since this isn't an issue of lack of bandwidth, it must be the Portal itself, especially since others have reported the same issue. However, it's nice to be able to play while someone else is watching TV. I was playing a downloaded game and haven't tried it with a physical disc game yet, but the lag may not be tolerable in the middle of an action scene/battle.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thank you very much

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good timing good product my son loves it. He sleeps with the device

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great concept, poor connectivity

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product was a great idea, relatively compact, high-quality, awesome display. I even loved the fact that it was based on the dual sense controller, but that is where the good news ends. Activity on this device is poor at best. I have 500mb Internet in my home. I sat on my couch, 5 feet from the Wi-Fi router and about 8 feet from the PS5, which was hardwired to the router and the lag made gameplay unbearable. It was even worse when traveling. I would leave in my PS5 turned on and connected to the Internet. And then try to connect from a remote location with equally fast Internet, and the device would barely connect much less be playable. I sincerely hope that Sony can’t get these connection issues worked out because this will be a great alternative to lugging my PlayStation around with me when I travel for work. All of this said, I must go back to the beginning and say that the build quality is exceptional, feels great in hand with a stunning display. Just needs better, connectivity and better support on the PlayStation network.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Playstation portal

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great on the go amazing screen feels so good in the hand you can't beat the feeling of playing and being comfortable

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    GET IT

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is AMAZING! Time flies by when you’re having fun and this has been the cause of it! All those who says this is a waste of money get out of here! I’m glad I purchased this!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Likes it a lot.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Xmas gift for daughter. She loves it!!! Yeah you must have internet to play. Not like prev PSP with local playing. But it works well for what she was wanting.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    PlayStation portable that I enjoy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I enjoy it it works great and I love it really happy I went to Best Buy, the greatest store of all time and the greatest electronic store of all time, and it has the greatest name of all time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Does what it should

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For a streaming portable it does exactly what it should. I personally haven't had any connectivity issues and the quality has been great.

    I would recommend this to a friend
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