Customer Ratings & Reviews

Hi FathersMatterAlso,

We're very sorry to hear that you're experiencing an issue with your INZONE Buds after only a few months. That is certainly not the experience we want for our customers. Since your earbuds are within the one-year manufacturer's warranty period, our support team can help you with troubleshooting and potential next steps. They are the best resource to assist you with this issue.

Please contact our Sony Headphones support team for assistance at the following link: https://www.sony.com/electronics/support/audio-video-headphones

Thanks for choosing Sony.

Best regards,
Eliab

Hi Kuro,

Thank you for sharing your thoughts on the Sony INZONE Buds (WF-G700N). We truly appreciate your thorough review and are sorry to learn about the challenges you've faced. This is not the experience we strive to provide.

We understand that discomfort during prolonged use can vary among individuals. We recommend experimenting with the different ear tips included in the package to find a fit that works best for you. For guidance, please refer to this link: [Wearing the headset](https://helpguide.sony.net/mdr/2977/v1/en/contents/TP1001273043.html).

Regarding the connectivity issues you've mentioned, it sounds like the audio cutting out while your phone is in your pocket could be related to the Bluetooth transmitter's range. To enhance your experience with the INZONE Buds, we suggest updating the firmware to the latest version. This update not only improves functionality and features but also addresses any performance issues you may be encountering. More details can be found here: [Firmware Update](https://www.sony.com/electronics/support/headphones-gaming-headphones/wf-g700n/software/00340090).

We are glad to hear that you found the battery life satisfactory. Your feedback is valuable to us, and we will pass it on to our product development team for further improvements.

If the problem continues or if you need further information or technical support, please do not hesitate to email us at [email protected]. Kindly include the following details so we can assist you more effectively:

- Name:
- Username:
- Model Number:
- Description of the Issue:
- Telephone Number:

Sony also has just the ticket! Reach out to our new Product Enthusiast. They are Sony fans, just like you, who can help you troubleshoot/setup your headphones issue. Connect with them on the link below, just click on Chat with an Enthusiast.
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

We value your input and are committed to improving our products based on customer feedback. Thank you for bringing this to our attention.

Sincerely,

Romeo
Sony Social Support

Hi JasonB, Thanks for sharing your shopping experience with us. We are glad that you are enjoying your Inzone Buds. Experience a world of unparalleled sound precision. The INZONE Buds are meticulously crafted for gamers, with superior sound clarity and long battery life that keeps you playing for hours. Transform every gaming session into an elevated, immersive experience. We also appreciate your feedback/comment regarding its connectivity. This can help us improve in the future. Thank you for choosing Sony. -Craig

Hi BrandonM, We appreciate your feedback on the Inzone Buds. We're sorry to hear about the issues you've experienced with the microphone. The muffled sound quality you described is not typical of our products, and we would like to help resolve this for you. Please ensure that the microphone is not obstructed and that the device is updated with the latest firmware. If the problem persists, contact our product support team through this link: https://us.esupport.sony.com/support/s/service?language=en_US or email us at [email protected] with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sony also has just the ticket! Reach out to our new Product Enthusiast. They are Sony fans, just like you, who can help you troubleshoot/setup your headphones issue. Connect with them on the link below, just click on Chat with an Enthusiast.

https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Hope this helps!

Regarding customization, it is true that the WFG700N requires a Windows computer or Android device for full customization. We understand this may be inconvenient for some users, and we appreciate your feedback on this matter.

We're glad to hear that you found the sound quality to be good and that the headphones are comfortable to wear without causing a hot ear feeling. Thanks for choosing Sony! -Sam

Hi BLeonard,
Thank you for taking the time to share your feedback on the WFG700N! We're delighted to hear that these earbuds have enhanced your gaming experience. It's wonderful to know that our product exceeds your expectations.
We appreciate your support and look forward to serving you again.

Thanks for choosing Sony!
Best regards,
Stephanie

Hi DavidC,
Thanks for the review and for sharing your honest feedback. We're so sorry for all the trouble you’ve had with your INZONE Buds.

We apologize for the constant resetting and the fact that your right earbud eventually gave up on you. That is definitely not the experience we want you to have.
We’re glad you're using the warranty to get a replacement and we truly hope this next pair provides the smooth, high quality performance you deserve.

We value your input. Thanks for choosing Sony.
Sincerely,
Estefany

Hi Mojo1990, we're glad you like our product! Thanks for choosing Sony! ~Earl

Hi Scooby,

Thank you for sharing your experience so far with your INZONE Buds. While these earbuds may not be compatible with all computers due to their dependence on specific connectivity options requiring either Bluetooth LE Audio or the included USB-C dongle, they excel in other areas. This limitation could hinder their use with older computers or those lacking USB-C ports. However, when it comes to gaming on consoles like the PlayStation 5, these earbuds truly shine. They deliver low latency and an enhanced audio experience, making them a fantastic choice for console gaming.

For comprehensive information on how to connect your device to a computer, PlayStation 5, or a USB Type-C compatible smartphone using the USB transceiver, please visit the following link: https://helpguide.sony.net/mdr/2977/v1/en/contents/TP1001273051.html

Regards,
Jess

Hi CarmenP, That's fantastic! We're really happy to hear you love everything, especially the incredible sound quality, exceptional fit and you are having an enjoyable listening and gaming experience with these INZONE Buds earbud headphones. Glad to know you are very satisfied with your purchase. Thank you for choosing Sony! -Jess

Hi RedBoy305, Thank you for the positive review! We're delighted to hear that you like the amazing sound quality of your new Sony Inzone Buds. Thanks for choosing Sony! -Sam

Hi JorgeC, We're really happy hear you’re loving the comfort, superb sound quality, and excellent battery life of your new INZONE Buds! It’s fantastic to know they’re hitting all the right notes for you. Thank you for the 5-star rating and for choosing Sony! -Jess

Hi Rp8423, Thanks for the 5-star rating! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig

Hi Wisker,

Thank you for considering Sony products.

We sincerely apologize for the inconvenience you’ve experienced with your WF-G700N earbuds, particularly with the right bud’s connection to the dongle. We understand how disappointing this situation can be after such a short time of use.

To help resolve this issue, we strongly recommend the following steps:

1. Firmware Update to Version 02.000.006: Please install the latest software to enhance performance and functionality. Detailed instructions are available at the following link: https://www.sony.com/electronics/support/headphones-gaming-headphones/wf-g700n/software/00340090

2. Reset the Headset: This process clears temporary bugs without erasing pairing information. Instructions are available at the link below: https://helpguide.sony.net/mdr/2977/v1/en/contents/TP1001273100.html

3. Initialize (Factory Reset): Use this step to fully restore the headset settings if resetting does not resolve the issue. (Please note this will delete all pairing information.) Detailed instructions can be found at the link: https://helpguide.sony.net/mdr/2977/v1/en/contents/TP1001273101.html

We want to get this resolved for you! If the problem continues, the best next step is to contact our dedicated support team for advanced troubleshooting.

You'll find all the necessary contact options and resources at this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Best regards,
-Fred

Hi MarcoM, Thank you for the great review! We're glad you're enjoying the excellent battery life of the your Sony INZONE buds. We appreciate the recommendation and thanks for choosing Sony! -Sam

Hi J222,

Thank you for considering Sony products.

We sincerely apologize for any inconvenience you've encountered with the WFG700N. While we’re pleased to hear that you find the sound quality excellent, we understand that the occasional thumping noise can be concerning.

If you are noticing an unusually loud thumping noise coming from your unit, this is not standard behavior. To assist in resolving this issue, kindly follow the steps outlined below:

Be sure to consult the article addressing sound issues, including frequent skips, audible noise, and distorted audio. For a detailed step-by-step troubleshooting guide, please click on the following link: https://helpguide.sony.net/mdr/2977/v1/en/contents/TP1001273088.html

Update Firmware: Ensure your headset is running the latest firmware, Version 02.000.002, by visiting: https://www.sony.com/electronics/support/headphones-gaming-headphones/wf-g700n/software/00340090

Reset the Headset: If the issue persists, try resetting your headset: https://helpguide.sony.net/mdr/2977/v1/en/contents/TP1001273100.html

Initialize to Factory Settings: As a last resort, you can initialize the headset to restore its factory settings. Please note this will erase personal configurations: https://helpguide.sony.net/mdr/2977/v1/en/contents/TP1001273101.html

If the issue continues after the provided steps, or if you require assistance with any step, please contact Sony Support for tailored help: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Best regards,
-Fred

Hi Kjaurigue, We're pleased to hear that you're enjoying your Inzone Buds. We appreciate your feedback and thank you for choosing Sony. Erin

Hi StarG, We're so happy to see the versatility of the Sony INZONE Buds. Saying goodbye to wired headphones for PS gaming is definitely a game-changer. Enjoy the freedom and sound quality! Thank you for the 5-star rating and for choosing Sony! -Jess

Hi JonathanR, Thanks for sharing your awesome experience with the Sony INZONE Buds. We're thrilled to hear that you find them to be superior, especially in terms of their exceptional bass and sound quality. We appreciate your support and for choosing Sony! -Jess

Thanks for the stellar review, LibertyGirl! We're thrilled to hear that the Sony INZONE Buds have been such a hit with you, especially for their sound clarity during your gaming sessions with Call of Duty. Your enthusiasm is exactly what we aim for! Thank you for choosing Sony. -Jess

Hi Snechs,
We're really sorry to hear you're having such a frustrating experience with your INZONE Buds. That's definitely not the experience we want for our customers, especially when you're trying to enjoy your games. We completely understand your frustration.
We're here to help and would be happy to provide some troubleshooting steps to get this resolved.

1. Make sure you have the latest firmware for your INZONE Buds and the newest drivers for your PC.
For the earbuds, please check the following link for detailed instructions on how to update the firmware: https://www.sony.com/electronics/support/headphones-gaming-headphones/wf-g700n/software/00340090

2. Initialize the earbuds. You can find instructions on how to do a factory reset here: https://helpguide.sony.net/mdr/2977/v1/en/contents/TP1001273101.html

3. If you have another Bluetooth-enabled device like a laptop or phone, try connecting your earbuds to it. This can help us figure out if the issue is with the earbuds themselves or with your PC's connection.

4. On your PC, sometimes the Bluetooth drivers themselves can be the source of the issue. A quick re-install or update of those might help.

If you've already tried these things or they don't help, we suggest you to reach out to our support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Thanks for considering Sony products and for bringing this issue to our attention.
Sincerely,
Estefany