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Customer reviews

Rating 4.6 out of 5 stars with 110 reviews

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    Rating 4.3 out of 5 stars

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    Rating 4.6 out of 5 stars

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    Rating 4.7 out of 5 stars

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93%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 110 reviews
  • Rated 5 out of 5 stars

    Greater with smaller driver

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great this was the direct replacement to my a50x that died in less than 3 months

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BrysonR,

      We are honored to hear that you’ve chosen the INZONE H9 II as your primary gaming headset. Our goal with this model was to provide a premium, immersive experience through 360 Spatial Sound for Gaming and industry-leading noise cancellation, ensuring you stay completely locked into the action. It is fantastic to know that it is already providing the high-level performance and reliability you deserve for your setup.

      We really appreciate you being part of the Sony gaming family.

      Regards,
      Dominick Sony_US

  • Rated 4 out of 5 stars

    Amazing headset

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a great product but the only problem is when you use it with a console you have to manually change the audio output

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi YoXan16,

      We appreciate your feedback on the INZONE H9 II. To simplify the process, please ensure your console is set to "Switch Output Device Automatically" and the USB transceiver is toggled to "PS5." We are continuously working to make device integration more seamless for our users.

      Thanks for choosing Sony.

      Best regards,
      Eliab Sony_US

  • Rated 5 out of 5 stars

    Incredible

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wowowowowowowowowowowowowowowowowwooowwowooowwowowo

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello LucasM,

      Thank you for choosing Sony!

      It's a true pleasure to hear your enthusiasm for the WHG910N headset. Your excitement truly encourages us to continue delivering exceptional audio experiences. We appreciate your support and hope our products keep bringing you enjoyment for a long time to come.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these headphones for using on the PS5. Just wish they had built in software on the system like the pulse elite headset.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ArthurJ,

      We appreciate your honest feedback! We're delighted you love the INZONE H9 II for its outstanding performance and sound quality on your PS5. We understand that having direct, built-in system software, like the Pulse Elite, would enhance the user experience by offering seamless EQ adjustments directly on the console. While the H9 II uses the PS5's Tempest 3D AudioTech natively, you can now use the Sony Sound Connect mobile app to customize and save your EQ presets directly to the headset itself, which allows you to use those personalized settings even when connected to the PS5. We will continue to consider your valuable feedback for future product developments and console integration.

      Thanks for choosing Sony.

      Best regards, Eliab Sony_US

  • Rated 5 out of 5 stars

    Great for PS5!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using this headset for my PS5 and it has been great so far!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NickFan,

      It is most rewarding to hear that your INZONE H9 II is delivering a great experience on your PS5. We are thrilled that you’re enjoying the pro-level clarity provided by our specialized carbon composite drivers and advanced noise canceling, which are designed to keep you fully immersed in the action. We also take great pride in the ultra-lightweight 260g design for those long gaming sessions, paired with the boom mic that ensures your teammates hear you clearly by cutting out ambient noise.

      Thank you for trusting Sony.

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    gaming

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones for gaming. I can also customize to my liking.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ameet,

      We are so glad to hear the INZONE H9 II is your top choice for gaming! It’s great to know you’re taking advantage of the customization features to get your audio experience exactly how you like it.

      Thanks for choosing Sony.

      Best regards,

      Eliab Sony_US

  • Rated 5 out of 5 stars

    Great headsets

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fire, upgraded to these after my ps elites broke. Would recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MarlenemR,

      We are elated to hear that you’ve upgraded to the INZONE H9 II and that they are performing so well for you! It’s awesome to know that they’ve earned your recommendation and are providing that high-level experience you were looking for.

      We really appreciate you being part of the Sony family.

      Regards,
      Dominick Sony_US

  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Comfortable great sounding gaming headset

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first thing I noticed is the weight (or lack thereof). They are very lightweight despite having a very solid build to them. At just over a half of pound they can stay comfortably on your head for long gaming sessions. But in my case I use them for all my audio (not just gaming). So they need to be able to stay comfortable for hours. The initial set up and install is very easy using the included dongle. I like that by having Bluetooth and 2.4ghz connectivity you can stay connected to your game and phone at the same time. The dongle is a bit weird shaped but is easy to get connected with a simple adapter if needed. Soundwise I am really impressed. The spatial sound is amazing. This is great for locating things in competitive gaming, but also works awesome with movies, TV, etc. It has very crisp sound that is very well balanced. And the bass isnt too loud where it becomes the main focus. Its perfect. The claimed battery life is 30 hours. This is of course all based on usage. If you are using BT and 2.4 you can probably get half that. But that is still plenty for a full day use before it needs a charge. The noise canceling works great as well. It really blocks out all the stuff you dont want to hear which adds to the overall immersion of your game or movie. Sony has this dialed in. The Inzone app allows you to further tweak things like the EQ to your liking. I prefer a set it and forget it type of set up so Ill work on the EQ and other settings to make one that will work for all my audio needs. Overall I am really impressed with the H9 II. It has all the sound, features, and settings I need for all my audio from my TV and phone. Highly recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Nate34,

      Thank you for choosing Sony!

      It’s a true pleasure to hear that you find the WHG910N headset lightweight yet solidly built, providing comfort for long sessions. We’re glad the easy setup and dual Bluetooth/2.4 GHz connectivity enhance your experience. It’s great to know the spatial sound, balanced audio, and effective noise canceling add to your immersion. We also appreciate your positive feedback on the battery life and the customizable Inzone app. Thank you for highly recommending the H9 II—we’re glad it exceeds your expectations for all your audio!

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Streaming type of headphones!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice for gaming! Love these over the pulse gaming headset.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic feedback, Yourinfoagent!

      We are thrilled to hear that you find the INZONE H9 II Very nice for gaming! It's especially rewarding to know that you love these over the Pulse gaming headset—that is a great compliment to their performance and comfort.

      Thank you again for choosing Sony!

      Best regards, Gus, Sony Social Media Team sony-global

  • Rated 5 out of 5 stars

    Best in class

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had the rig 800 and the turtle beaches and they dont compare to these ones

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Audiophile Grade

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use these as headphones and for gaming. They sound incredible.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, Mans!

      We are absolutely thrilled to hear that you find the INZONE H9 II headphones sound "incredible" for both your everyday listening and your gaming sessions! It's rewarding to know that the combination of comfort, sound quality, and the personalized 360 Spatial Sound is elevating your experience.

      Thank you again for choosing Sony to be your audio companion!

      Best regards, Gus, Sony Social Media Team sony-global

  • Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A little pricey, but it’s worth it great sound and easy to use

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, ChristopherH!

      We are so pleased to hear that you find your INZONE H9 II to be worth it despite the price! It's rewarding to know that you are enjoying the great sound and that the headphones are easy to use.

      We strive to ensure our products deliver excellent value through superior audio performance and seamless user experience.

      Thank you again for choosing Sony!

      Best regards, Gus, Sony Social Media Team sony-global

  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good headphones. Go out and snag one. Steelseries is better though.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Medicman2792,

      That's great you think the INZONE H9 II is a good headset! We're glad it's delivering a solid experience.

      We're always looking to improve based on competitive feedback, and we appreciate you letting us know your thoughts. Thanks for choosing Sony.

      Best regards,
      Eliab sony-global

  • Tech Insider Network Member

    Rated 5 out of 5 stars

    So much to love!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The more I looked into the Sony Inzone H9 II Wireless, the more curious and excited I got. I have owned various gaming headsets over the years as well as so many different Sony headphones. I had heard mixed things about the original H9. I was sincerely hoping that the H9 II would be the grand slam. The H9 II look very simple. Almost like a pair of earmuffs. This was not a bad thing for me! The simple design language doesn't scream gaming headset. They can be worn outside for casual use. My wife even used them on our recent flight. They are also supremely light due to being predominantly plastic. This really does contribute to comfort. Alot of headphone manufacturers will literally add random metal to plastic frames to increase the weight of headphones as people associate weight with quality which is not true. That being said, only time will tell if the build quality lasts and whether or not the cups will peel, etc. The matte finish is a fingerprint magnet but easily wipeable. In terms of comfort, I really do think the H9 II are one of the most comfortable headsets I have ever worn. Obviously, it is super light. The band adjustment is also different from other headphones. You adjust the height of the lower band. It is harder to explain in words but if you have it, it is simple to do. The earcups are large. The memory foam is nice and plush. I wore it for hours without complaints. The passive noise cancellation is decent. I always complain about gaming headsets without active noise cancellation (ANC), but the Sony Inzone H9 II has it! Now here is where I have a bit to nitpick at. Sony is really pushing that the H9 II are built with the same drivers as the Sony XM6 headphones. I think the word choice is intentional. They are not claiming it is the same sound quality or ANC as the XM6 (which is also much pricier than the Inzone H9 II). The ANC is most definitely NOT the same as the XM6. I own both and the XM6 is clearly superior. That being said, I think it is fairly decent ANC and definitely contributes to a more complete and immersive gaming experience. In regards to the sound quality, it is definitely one of the better sounding gaming headsets I have tried. The details of games are fairly clear and crisp. For general music and movies, you do have to play around with the EQ settings as they are tuned differently from the XM6 but you can definitely find a ok balance. I love that the microphone is detachable and adjustable. It is fairly decent audio quality. It managed to convey my voice clearly. Battery life is rather average which could be considered subpar at this price range. It is advertised to have around 30 hours I believe with the ANC on. I got under that most of the time. It does charge rather quickly though. All in all, I think there is so much to love with the Sony Inzone H9 II wireless. It does have a rather large premium so you definitely have the right to nitpick. I think you have to consider if the small imperfections are dealbreakers.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sollyp,

      We're really happy to hear that. Thank you so much for sharing your thoughtful 5-star review of your Sony headphones! It's fantastic to know the comfort and lightweight design stood out, and that features like ANC and the detachable microphone made such a positive impression for you and even your wife during travel. We truly appreciate your careful feedback and your perspective as someone with experience across other Sony and gaming headsets.

      Thank you for choosing Sony—wishing you a rewarding day!
      DiegoV. Sony_US

  • Tech Insider Network Member

    Rated 5 out of 5 stars

    One of the best gaming headsets I've used

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony Inzone H9 II are feature-rich high quality headphones. The build quality on these headphones is great. They are made of a durable plastic. The biggest benefit to them being plastic seems to be the weight--they are super light and don’t create a lot of fatigue after long wear. The headband is also super comfortable. There is a button on each side of the headband that allows it to adjust freely to get the perfect comfort. My only wish on the headphones build is that the headphones folded; because they don’t fold it makes them a bit more difficult to transport as they have a large footprint. Overall, they feel super balanced and comfortable to wear for long periods of time. I really appreciate the inclusion of physical controls on the headset. I especially like that the mute button is a toggle so you can feel when it’s on mute vs. not on mute. The windows/iOS companion apps allow you to customize the settings of the headphones. Among configurable options are adjusting the EQ. There are EQ presets for specific games, or you can listen to sample sounds and configure the EQ based on your preferences. Connectivity is super easy to set up. Connecting via 2.4ghz is as simple as plugging in the dongle into a device. It didn’t seem to require installation of any drivers or anything. Bluetooth is as simple as holding the pairing button. I didn’t have any issues with connectivity during my testing. I also appreciated the inclusion of a wired connection option. The sound quality is amazing. Sony said the drivers in these are the same as the WH-1000XM6, which are some of the best over-ear headphones on the market. It has virtual 7.1 surround sound which is great for gaming as you can hear sounds from where they are coming from. There is also noise cancellation built in which works super well too. I could hear the quietest noises clearly and directionally where they were coming from, which I feel like gives me an advantage when I’m gaming. The microphone works really well, too. My friends who helped me tested the microphone said I came through super clear. According to Sony, it has AI-powered background noise cancellation for the microphone and I think that’s apparent in the sound quality. I also love that the microphone is removable. It also has a built in light to indicate when you’re on mute which is super cool. Overall, I’d recommend these headphones to anyone looking for a top tier gaming headset.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Harrison,

      Thank you for choosing Sony!

      It’s wonderful to hear that the Sony Inzone H9 II headphones are delivering such a great experience, especially with their lightweight design and comfortable headband. The flexible controls, customizable EQ settings, and seamless connectivity truly reflect thoughtful engineering. We appreciate your feedback on portability—it’s invaluable for guiding future enhancements. It’s fantastic to know the exceptional sound quality, effective noise cancellation, and clear microphone performance are meeting your expectations. The addition of a physical mute button and removable mic clearly enhances your overall experience. Thank you for recommending them as a top choice for gaming!

      Best regards,
      -Fred Sony_US

  • Rated 3 out of 5 stars

    Sony headset

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did not like it was a little too flimsy, but it didn’t have great comfort

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Mickey,

      Thank you for considering Sony products.

      We sincerely apologize for the discomfort and concerns regarding the perceived fragility of the WHG910N headphones. To optimize comfort and fit, we recommend ensuring the device is properly adjusted and worn in accordance with the provided guidelines. Please refer to the following link for detailed instructions on correct usage: https://helpguide.sony.net/mdr/2987/v1/en/contents/TP1001997476.html?search=wearing.

      Additionally, we will forward your valuable feedback to our product development team to inform future enhancements.

      Best regards,
      -Fred Sony_US

  • Rated 2 out of 5 stars

    Pass on this

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Audio quality is poor. It checks all boxes but doesn’t do anything in particular to warrant the price

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for sharing your feedback, JosephB.

      We are sorry to hear the INZONE H9 II didn't meet your expectations for audio quality at its price point. Since these are designed specifically for gaming immersion, we recommend checking the INZONE Hub software on PC to customize the 10-band EQ and ensure 360 Spatial Sound is calibrated to your ear shape, as this can significantly improve the experience.

      We appreciate your honest input as it helps us refine our gaming lineup. Thank you for choosing Sony!

      Best regards,

      Gus, Sony Social Media Team Sony_US

  • Rated 2 out of 5 stars

    Wouldn’t recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphone is a Sony product, but it’s so stupid that doesn’t pair it up with your PlayStation five the chat mix does not work and the sound quality is not even better that the previous model

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for sharing your feedback, RafaelR.

      We are truly sorry to hear about your disappointment with the INZONE H9 II regarding its integration with the PlayStation 5. We understand your frustration, especially concerning the chat mix functionality and how it compares to the previous model.

      The difference you're experiencing is due to a change in how this model interacts with the console. While previous versions featured native on-screen integration for chat mix, the H9 II is designed to have these adjustments managed through the PS5's built-in Quick Menu. Additionally, advanced audio settings are now customized via the Sony Sound Connect App and saved directly to the headset.

      We acknowledge that the absence of the native UI integration is a significant change, and we are sharing your comments with our development team for future review. If you need further assistance with your setup, please contact our specialists here:

      https://us.esupport.sony.com/support/s/support-contact?category=headphones

      Thank you for choosing Sony.

      Best regards, Gus, Sony Social Media Team sony-global

  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Best Noise Canceling and Spatial Audio

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been a fan of Sony WH-1000 headphones series for years. They’re the best in the market, especially when it comes to noise cancellation and comfort. Thus, I got these Inzone H9 headphones with the expectation that I was getting a similar deal, One of the first things that I liked immediately was that they were lightweight, which is probably number one priority if your focus is on comfort. Great for those gaming for hours. They don’t put too much pressure on your ears. Interestingly, when I was wearing glasses, it still felt comfortable. However, they are not as comfortable as the series I mentioned earlier, especially if you plan to fly with them. No big deal for gaming though. When it comes to noise cancellation, it rivals the WH-1000 series. With the touch of a button, you’re totally immersed in the game, and you can’t hear anything at all outside. Unfortunately, they are clearly designed for gaming only, and I wouldn’t carry them with me for use at an airport for instance as I would look too geek. Otherwise, it would be the only headphones I would ever use anywhere. As for audio quality, it again rivaled Sony’s premium series even for music. But again, these are designed for gaming they perform even better for that type of audio. You can even use EQ presets and spatial audio is fantastic. The mic also performed very well, and I like that it is detachable, although it is not very stable. Because they move around too much, the mic is what I liked the least about the Inzone H9 II. Sometimes, depending on how I insert it into the headset, they become stable for a while. There is a design flaw somewhere unless I simply got a bad pair. As for the wireless connectivity, these headphones will connect to just anything: Bluetooth classic and LE, USB-C dongle, and also through the included 3.5mm cable when that’s your only option for some equipment. They all worked flawlessly for me. Overall, I am very impressed with Inzone H9 II. My only complaint is about the mic physical instability, but the mic outperforms any other that I’ve tried.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi jailoliv,

      Thank you for your detailed review! We're glad to hear you're enjoying the comfort, sound quality, and noise cancellation of the INZONE H9 II. We also appreciate your feedback on the microphone's physical instability. Since you mentioned the possibility of a defective unit, we recommend reaching out to our support team for assistance.

      Thanks for choosing Sony.

      Best regards,
      Eliab sony-global

  • Rated 2 out of 5 stars

    Not Happy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Could not keep headset connected via Bluetooth. Dongle take up too much real estate on the back of my computer

    No, I would not recommend this to a friend
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