Customer Ratings & Reviews

Hi Chukka, we're glad you are enjoying your new earbuds! Thanks for choosing Sony! ~Earl

Hi, Zamsrt8,

Thanks for the review and the 5-stars rating! It makes us really happy to hear how much you are enjoying your Sony Earbuds and their fantastic sound quality and Noise Cancellation feature! Keep in mind, the box will included different Earbud tips sizes for you to find the one the fits you the most!

Thanks for choosing Sony, have a wonderful day!
-DiegoV

Hello JordanS,

Thank you for choosing Sony!

It brings us great joy to hear your positive impressions of the WFLS910N’s sound quality. We appreciate your observation of the performance differences compared to our higher-tier models, as such feedback is invaluable in our ongoing commitment to delivering quality products across all levels.

Best regards,
-Fred

Hi AndrewM,

We are pleased to hear that the LinkBuds Fit provide such an above-average fit for you! While these earbuds feature our Integrated Processor V2 for noise canceling, we appreciate your honest feedback regarding its performance. We will certainly share your comments with our engineering team as we strive to improve our future audio products.

Thanks for choosing Sony.

Best regards, Eliab

Hi AliceS. We're thrilled to hear that you're enjoying your new earbuds, especially the great sound quality, effective noise cancellation, and reliable battery life!. Thanks for choosing Sony and enjoy your earbuds everywhere you go!. -Milton

Hi CaptainMarvelfan, Awesome! Thank you for sharing your positive review of the LinkBuds Fit! We're thrilled to hear that you find them to be great earbuds with clear call quality, seamless phone connectivity, and impressive battery life. Your feedback is greatly appreciated and helps us continue to improve our products. Enjoy your listening experience, and thanks for choosing Sony! - Romeo

Hi drswag,

Thank you for your wonderful feedback! We're thrilled to hear how much you're enjoying the LinkBuds. Wishing you many incredible moments with them! We appreciate your choice of Sony.
-Eliab

Hi KingMidas,
Thank you for your feedback! We're delighted to hear that you found the WF-LS910N earbuds to be a perfect addition to your audio collection.
Our Linkbuds Fit combines excellent noise canceling with an improved Ambient Sound Mode.
Enjoy your listening experience!

Thanks for choosing Sony!
- Stephanie

Hi Angel726,

Thanks for the great feedback! It brings us great joy to hear how much you're loving the WFLS910N! Don' forget to download the Sony Sound Connect App to elevate your experience even further.
Thanks for choosing Sony.

-Eliab

Hello WilliamsG, thank you for this fantastic score! We're thrilled to hear you're enjoying your LinkBuds Fit exceptional sound quality. Thank you for choosing Sony! Best regards, -Jenn.

Hi Heroffxl,

Amazing! We're thrilled that you like the sound quality and design of the LinkBuds Fit. Thank you for choosing Sony!

-Ralph

Hi RobertS,

We are honored to hear that your new LinkBuds Fit are performing excellently for you. We take great pride in delivering top-tier sound quality in a design that fits seamlessly into your lifestyle, and it’s fantastic to know we’ve hit the mark.

Thank you for choosing Sony and making us a part of your daily listening.

Regards,
Dominick

Hi JonathanH,

Thank you for your feedback regarding the Sony LinkBuds Fit. We take the audio standards associated with our brand seriously and would like to help you optimize your pair for the high-fidelity performance they are capable of delivering.

To ensure you are getting the best possible audio resolution, we recommend a few specific adjustments within the Sony | Headphones Connect app:

1. Switch to 'Priority on Sound Quality' Mode: This ensures the headphones utilize the highest possible bitrate for your Bluetooth connection.

2. Enable DSEE Extreme: This feature uses AI technology to reproduce the original frequency responses lost during file compression, restoring high-range clarity with high accuracy.

3. Fine-tune the Equalizer: The app includes a built-in EQ where you can manually adjust frequency bands or select presets to better align the sound profile with your specific taste.

Utilizing these settings can dramatically improve the depth and detail of your music. We hope these steps help you get the premium experience you were looking for and thank you for considering Sony!

Regards,
Dominick

Hi Darien,

Thank you for your feedback on the WFLS910N LinkBuds Fit. We're glad to hear that you appreciate the design and fit of the earbuds. We understand your concerns regarding the sound quality, call quality, and battery life.

Regarding the connection issues you experienced while walking outdoors, there are a few troubleshooting steps you can try to improve the stability of the connection:
1. Change the Bluetooth Connection Quality: In the Sony | Sound Connect app, you can adjust the Bluetooth Connection Quality setting to prioritize a stable connection. This may help reduce audio skipping.
2. Turn off the Speak-to-Chat function: This feature can sometimes cause interruptions in the audio. You can disable it in the Sony | Sound Connect app under the Sound tab.
3. Minimize Interference: Ensure that no other devices are connected to the headphones simultaneously, as this can cause interference. Additionally, try to keep the headphones and the playback device close together.
4. Reset the Headphones and Playback Device: Sometimes, resetting both the headphones and the playback device can resolve temporary malfunctions. Place the headphones in the charging case, close the lid, wait a few seconds, and then remove them. Restart your playback device as well.
5. Reinitialize the Headphones: If the issue persists, you can initialize the headphones to return them to factory settings and pair them again with your device.
Ref: https://www.sony.com/electronics/support/articles/00345475

We hope these steps help improve your experience with the LinkBuds Fit. Should you need more information/technical assistance, please email us at [email protected] with the following details and we'll be more than happy to assist you.

Name:
BestBuy Username:
Model Number:
Issue/Concern:
Telephone Number:

Sony also has just the ticket! Reach out to our new Product Enthusiast. They are Sony fans, just like you, who can help you troubleshoot/setup your headphones issue. Connect with them on the link below, just click on Chat with an Enthusiast.
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones


Thank you so much for choosing Sony!

Best regards,

Romeo
Sony Social Support

Hi rick, Thanks for the 5-star rating! We're glad you like your new earbuds. Enjoy and thanks for choosing Sony. -Craig

Hi Scott, we're glad you love your new earbuds! Thanks for choosing Sony! ~Earl

Hi MichaelS,

Awesome! We're glad that your son is enjoying the fit and sound quality of the headphones. Thank you for choosing Sony!

-Ralph

Hello IrvinR,

Thank you for considering Sony products.

We sincerely apologize that the WFLS910N earbuds’ noise cancellation made you feel like you were underwater with your drone. We truly value your feedback and understand how crucial it is to have a natural and comfortable sound experience.

To help address this, we recommend trying the following steps:

Adjust Noise Cancellation Settings: The WFLS910N earbuds offer customizable noise cancellation levels. Using the Sony | Sound Connect app, you can adjust the noise cancellation to a level that feels more comfortable and natural.

Check Earbud Fit: Ensure that the earbuds fit snugly in your ears. An improper fit can affect the noise cancellation performance. The Sony | Headphones Connect app can help determine the best fit by measuring the air-tightness of the earbud tips.

Clean the Earbuds: Accumulated debris or earwax can obstruct the sound output, causing muffled or distorted audio. Gently clean the sound output holes and microphone openings with a dry, soft cloth or cotton swab. Be careful not to push debris further into the earbuds.

For detailed guidance on these steps, please refer to the Sony LinkBuds Fit Help Guide available at: https://helpguide.sony.net/mdr/2975/v1/en/index.html

We are dedicated to resolving this issue for you. Should the problem persist after these steps, please reach out to our dedicated support team for advanced troubleshooting and further assistance.

You can find all the necessary contact options and resources here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Thank you for your patience. We look forward to helping you get this resolved.

Best regards,
-Fred

Hello DeannaW,

Thank you for choosing Sony!

We're elated to hear that you’re enjoying the comfort and sound quality of the WFLS910N earbuds. Your enthusiasm truly encourages us to keep delivering products that enhance your listening experience. Thank you for sharing your positive feedback!

Best regards,
-Fred

Hi AdrianV,
Thanks so much for sharing your experience with your two pairs of the WF-LS910N! We are really happy to hear that they're working so well for you, both at home and on the go. The WF-LS910N are designed for comfortable all-day wear and produce clear, rich sound, plus they have a smart feature that adjusts the sound to your surroundings.

It means a lot to us that you've chosen Sony.
Best regards,
Stephanie