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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 2775 reviews

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99%
would recommend
to a friend

Customers are saying

Customers appreciate the PlayStation 4's excellent graphics, smooth controller, and ease of use. Many also found the system to offer good performance and value for its price. However, some customers noted that the online play requires a subscription and that the console lacks backwards compatibility. Concerns were also raised regarding the controller's battery life and limited storage capacity of the 500GB model.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 2,775 reviews
  • Pros mentioned:
    Controller

    Rated 5 out of 5 stars

    Great Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing console with an amazing game. Console comes with one controller, a little mono headset which is nice if you have nothing. It's not the greatest but it works. The console also comes with 10$ worth of ps points so that's cool. And going through best but I saved 20$ on my ps plus year subscription. Yea all very worth your money

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    4 The Players

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    PlayStation has really stepped it up with this generation for the PlayStation 4 console. It meets my gaming needs by providing a powerful, entertaining and fun all in one system. PlayStation has quite a fun gaming library as it always had since the original PlayStation. Lots of indie support and major Sony Studios AAA titles. Love the social integration that PlayStation 4 provides right from the Dualshock 4 remote control. Twitter, Facebook, Ustream are my favorite publishing sites. I would highly recommend this to gamers, associates, friends and even new coming gamers. Much more a value with PS Plus as well. Free games, online, Share Play and much more.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    spectacular graphics.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    all I can really say is wow! wow! wow! the graphics is amazing. its everything in a gaming consoles that I ever wanted Sony you really did it with this one sorry exbox fans lol.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    I have all playstations from 1 to 4 & 4 the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This PS4 is the best one yet I play Destiny a lot and loving it the house of wolves just came out and it plays excellent. And with the sony Gold headset the sound and communication with my friends is awesome.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great system

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great system and I love playstation. I'm no Xbox person. I had to buy COD: modern warfare with it. Wouldn't be right if I didnt.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new system. I can't seem to get enough of it. Find myself playing every night. Thanks

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 3 out of 5 stars

    kid loves it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is such a huge hit in our house with our kids. but not really happy i now have to pay for them to play friends on the net as the ps3 did not require that. still a hit with the kids though. they say it has better graphics etc.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    PS4 is an amazing product for everyone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The usability on this item is superb! I can go from watching movies and shows to surfing the web to playing games. It is amazing!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Choosing Bestbuy was without hesitation. The reason is that BestBuy is well known for customer loyalty and excellent service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fun to play

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really loved the ps4 and specially the game last of us... I wish I can just sit at home for few days and play all the games

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    playstation love

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No matter what I'll always pick playstation over Xbox. Even though I've owned them as well. Nough said.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great game console

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its fun and great to play games on and a major change from the previous Play station

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Game Ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you go to get this get the total package the Last Of Us bundle

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Playstation 4 #1

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Playstation forever! Gots to love my ps4 and MLB The Show!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    PS4, nuff said.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Playstation ffffffffoooooooooooouuuuuuuuuuuuurrrr!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    PS4!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been holding off for awhile but finally got one to add to my collection now i'm rady for God Of War

    I would recommend this to a friend
  • Pros mentioned:
    Graphics
    Cons mentioned:
    Online play

    Rated 5 out of 5 stars

    Amazing For Gamer Enthusiasts

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am a father of one amaxing son, and if there is one thing he and I always look forward to is a nice game session together, it's even better when the whole family gets involved, my wife son and I. Playing video games had never gotten old to me. The good thing about the PS4 is that the graphics are amazing speed has picked up since the PS3 and I can still play games while it is doing updates. As far as the game that came with it, it challenging but yet extremely fun, there are parts where my wife says I get sucked into the game my face is so involved just as if I was really there. My all time favorite games are Mortal Kombat and WWE2K15. This is something I would totally recommend to any person who wants to just have fun have a quick escape from reality or spice up family game night.

    I would recommend this to a friend
  • Pros mentioned:
    Controller, Graphics

    Rated 5 out of 5 stars

    Great gaming system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The PS4 is a user friendly system loaded with options. In terms of the basic function of the system, game play, the graphics, speed and sound are great. The system allows you to download apps, create and build music and picture libraries. The controllers are similar in shape and feel to the PS3 controller, which is a good thing, but have also been improved on. The Last of Us download gets you right into the action. My only concern is Hard Drive space, it's 500 Gig which seems like a lot but a game like The Last of Us is almost 50 gig. Overall, I am very please with Sony's latest version of their gaming system.

    I would recommend this to a friend
  • Pros mentioned:
    Controller, Graphics

    Rated 5 out of 5 stars

    Awesome Bundle

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This bundle is great for those who are looking to get a PS4. The stunning graphics in The Last of Us remastered are well... Stunning. The game is also really fun, with a riveting story, though it is short, I beat it in about 20 hrs, it is lots of fun and I at least played through it a couple more times. Though the campaign is not all it has to offer, it also has a very fun multiplayer so you get all the bang for your buck with this game. Now the console is also great! Sony is constantly updating their user interface which is fantastic for anyone who likes to play to their style. In the last major update Sony allowed a controller remapping. Basically your controller becomes a programmable mouse. You can assign any button to do any task in any game. It's a really nice feature especially if some games controls give you trouble. The PS4 also shines its brightest if you are a PS Plus member. The amount of fun free games is amazing. I know every first Tuesday of the month I get excited to see what games they want to give me. The only drawback is the hard drive is internal, meaning if you wanna up the capacity you have to open it up and put in a larger one. It's easy to do, and it can use any 2.5 in computer drive, but still a hassle. Or you can do what I do and just delete games and install and reinstall. This is easiest done with the hard copies of the game. Which leads me to install times. The PS4 will install a 50GB game from the disc in a matter of minutes. I installed bloodbourne on my ps4 in a matter of 10 min. Digital games will depend on your internet of course. Plus it plays blurays and is definitely one of the quietest and best bluray player out there.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Great all around entertainment device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To start, I should say that I haven't played many different games on the PS4 yet. The Last of Us, Madden 15 and Destiny. Game play has been awesome (mostly logged my time into Destiny so far) and I haven't noticed any lagging or inability to handle graphics even during busy scenes. Frame rates have been spot on at 1080p. So far so good. I have noticed load times can be a bit long, but nothing too unreasonable. Something worth noting that surprised me - there are only two USB ports on this device. There's a million ways around that, though, and I think Sony even designed an expanded USB hub for the PS4. The PS4 also has great app support for your typical TV-watching type of apps (Netflix, Hulu, Amazon). I have a smart TV and used to use the apps built in to that to watch TV, but the experience is not only much faster on the PS4, it has some cool features that my TV doesn't like auto-play and adjustable subtitles. I use the apps more than I play games. For $399.00, the PS4 is NOT a must have device. Especially if you have a previous generation console already. I really don't find the gameplay that much better or different than on Xbox 360 or PS3. The price is reasonable enough to take the plunge, though, especially if you were considering buying something like a Roku for apps anyway. There are some areas where improvement would be nice. So far, most of the titles out for this system aren't all that impressive. Very typical shooters and other games. Nothing really stands out...yet. But there is definitely potential. Also, almost all titles range between $50-70, which in my opinion is too expensive but that's pretty much what we get these days all around. Hope this review helps you make a decision :)

    I would recommend this to a friend
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