Main Content

Customer Ratings & Reviews

Sony - PlayStation 4 Pro Console - Jet Black-Front_Standard

Customer rating

Rating 4.8 out of 5 stars with 9385 reviews

98%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Filter:
Page 1, showing1-20 of 9,385 Reviews
  • Rating: 5 out of 5 stars

    Great upgrade from the previous model

    Posted
    CBJ1231
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I've read a lot of comments from people who do not even own this device yet... to those people I say get a life. I purchased this about 2 weeks ago and here are my impressions thus far: a. Physically: if you had the original PS4 the size difference is not that much of an issue but if you had the slim model.. make room. its at least 1/2 - 3/4 " taller and a bit deeper. (still smaller than the original xbox one though) b. Game play: FIRST I DO NOT OWN A 4K TV!!! I'm speaking from a decent 1080P HD TV. I've tried several different games and modes and I'm comparing to my XBox one in regards to speed. I played Dishonored (definitive edition) on both systems. Game play seems smoother on the PS4 Pro, and screens load A LOT faster. Visually I cant tell a difference ON THIS GAME mainly because its not optimized for the improved PS4 Pro. Smite: I played on both systems (if you don't know Smite is an online MOBA style game similar to League of Legends) Game play wise both systems play about the same. Visually video is slightly better on the Pro than Xone. (lines are sharper, color gradation is much better) Rise of the Tomb Raider. I have about an hour or so on both systems but THIS game made me glad I choose to pick up a PS Pro. Even though its a 1080 TV the graphics and frame rate are SOOOOOO much better. Its almost like watching a tv show. game play is smooth as silk, lines are crisp and sharp, textures and colors Pop and all those little details like snow and rain make this a cut WAY above the other machine. possible problems I haven't checked yet: I read that there may be an issue with textures and frame rate dropping (from 60 fps to 55-58fps) in games like Skyrim and The last of us. I read that its not necessarily a HARDWARE issue so much as a developer issue. IF this is true I believe a patch down the line would correct this issue. (remember this system was only released 2 weeks ago... updates will be coming) Seeing as how these are the only two games that I've heard of this happening to, I wouldn't stress it too much. the work around is if you drop the video to 30fps you won't have this issue at all. Other down side, if your playing at higher frame rates... the fan kicks on and although not as loud as previous Playstations it can be noticeable. c. basic stuff: the controller is very comfortable to hold and maintains its charge for a good many hours. (I average about 2-3 hours a night and may have to charge it by the 3 or 4 th night.) I have Turtle Beach Stealth 400 headset from my previous PS4 works even better because I don't need the Optical cable. True Bluetooth. The increase processing power and larger hard drive alone makes the extra 100 bucks worth it. If you have any intention of doing the VR thing you have to get this version. Hands down. d. oh the Blue ray player.. some people are complaining about the Pro not having a 4K blue ray. Me personally I don't care. I watch most of my movies via streaming anyway. However to those that do watch blue ray, 4k resolution will only affect 4k blue rays. Any non 4k blue rays will still look the same. For me this was not a deal breaker but thats just me. Thats about all I can think of.. I tried to keep it very factual and straight forward. I would definitely recommend this device to any and anyone wanting a Playstation.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Assuming you have a 4K TV

    Posted
    wreckemtechCIVILE
    • My Best Buy® Elite MemberElite Member

    I want to start off saying I am an Xbox guy through and through, from 6th grade all the way through college I have played Xbox and have only had the same complaints as the rest of us do with Xbox and I love it. That being said my favorite system today is the PS 4 Pro, the picture quality is beautiful, flawless frame rate and a much easier interface to use when not in game but rather surfing around what else the console has to offer. I bought call of duty infinite warfare legacy edition and played the modern warfare and was blown away at the quality of the remastered game. Then I played Infinite warfare and could believe the console was only 400 bucks, most beautiful game I have ever played graphically! At first I was super skeptical about buying this console because my brother had a PS 3 in the past and I really never liked it, but I am a graphics fanatic and couldn't pass up the idea of a "4K" gaming console for 400 bucks. Granted there are games where it is not 4K and even the ones that claim to be but aren't true 4K still blow everything else out of the water (to complain about 90% 4k when the human eye cant pick up the actual pixel resolution of 4k for 20/20 vision its pretty dumb to complain about "not 4K")! Also there is the issue of no 4K blue ray player in the system which for me isn't a problem, the 4K blue rays are more expensive and I just buy digital now anyway or watch Netflix which is crazy good. If you plan on using a Vizio tv you might run into problems BUT, it is an easy fix just go to YouTube, it takes like 3 minutes. I am fully aware the new Xbox Scorpio is going to be released in the fall 2017 but this system is remarkable and if you are like me and love high quality graphics and just remarkable everything then this console is for you! (coming from a die hard Xbox fan) If you look at most reviews lower than a 3 the complaint is about the lack of a 4K blue ray player and if that is their biggest/only complaint about a 4k (even if in some cases not "True 4k" but 90%) and thats not a real concern for you then I believe this will be the best console choice you have ever made (to date) if you appreciate graphics. This review could go on and on but chances are you need to do research on it more instead of hear my opinion if you are on the edge, but I personally love this machine its sleek beautiful fast and easy and I recommend it highly! (3 friends came over saw me playing Call of Duty Infinite and Modern Warfare and went out and bought their own after live real in person game play for only 2 hours... just saying)

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Why I chose This Over The Xbox One X

    Posted
    jermus
    • My Best Buy® MemberMember

    Well first off is the game selection which is pretty much a no brainer. Yes Xbox has backwards compatibility, but if you're paying 500$ for that, there is a problem. You can play them on a regular XB1 just fine, or just use your 360 for games that will never even have BC. That's what I do. Or even a basic PC will play 360 games. PS4 hands down has some of the best exclusives ever made, from Spiderman, God Of War, Uncharted (series) to simple games like Persona, Until Dawn, Detroit Become Human etc. All great stuff. XB1 basically has Gears, Halo and Forza, most of which can be played on PC, soon to be streamed. Or just ported to PC anyway. Something Sony doesn't do, which is why I like their integrity. Secondly this basically has 2 PS4 GPU/APU's in it, running at 4.2 Teraflops, which is nothing to scoff at, considering it's on par with a GTX 980 which still runs most moderns games way above 60fps (in PC form). So it's not a slouch by any means. And the X may have 6 teraflops of gpu power, but to me it means nothing if you don't have the software to back it up. And some games on the PS4 Pro run at 4k, and you can't tell the difference on a 4K TV whether it's upscaled or not, games still look amazing. Third, the price of 399$ is fantastic for what you get, no Sony didn't "need" the Pro but they thought hey we have the greatest console on the planet, why not charge 100$ more and make it even greater. Microsoft on the other hand "desperately" needed the X because of the original's lack of power, and low resolutions/framerates. So more power to them (pun intended). Also the regular PS4 if most can recall was 399$ until around the beginning of 2017, or even 2016 when the Pro came out. So it was never cheap. I can even say for the X being 499$ is not horrid, because upon launch the original was the "same" price. Lastly, It's just great, like the original but better (of course). Great controls, games, the system overall is very silent and if you do hear it it's not like the old jet systems from years ago. And it's future proof enough until the PS5 is released, and they will still be making games long after it comes out. So no worries here. Also PSNOW is not bad at all if u have a great internet connection. Which in 2019 shouldn't be an issue for anyone. Lots of great PS3, PS2 titles to play. Also the reliability for the S and the X is very underwhelming, lots of heating/fan issues overall for many folks. So for peanuts get this, it's a great 4K or close enough system, and Sony have never going around boasting or touting ITS THE MOST POWER SYSTEM ON THE PLANET, as MS do. And does it really matter? They are made to play games, not to have a pi%%ing contest. But most gamers have turned it into that. Also the framerates are very much improved or at least much steadier on this system. Compared to the Slim. Even though it's still fantastic. So get this, and enjoy, you won't regret it for the price. Oh yeah and VR, where is it MS? :)

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Xbox owner finally decided to get a PS4 Pro

    Posted
    srauhala
    • My Best Buy® Elite MemberElite Member

    I have been an Xbox supporter since the 360 and currently own an Xbox 1. I haven't owned a PS since PS2 but due to a string of great games that PS4 has released and the drought of good games for the Xbox (at least until the fall) I decided to pick up an PS4 Pro. I will be getting a Xbox 'Scorpio' when that is released so I really am pretty impartial to the console wars on which is better system/company. I also have a 4K TV with HDR which is the reason I went with the Pro. So to get me through the drought of game releases I decided to pick up a PS4 Pro and catch-up on some of the games I have been missing out on, starting with Horizon Zero Dawn. I have had it for about 4 days now so here are some observations from someone who has been out of the PS environment for a few years and now jumping back in. Also, some things that I like/don't like versus the Xbox. The PS4 Pro on a 4K HDR TV looks great, however, the HDMI cable it came with was having issues with the 'handshake' and my TV screen would blink on and off to black when HDR was turned on. So much so it was unplayable with HDR turned on but worked fine without it. This is a pretty common issue out there if you look it up. I decided to buy a new high speed HDMI cable, that I bought online, and that seemed to fix the issue. I think I saw it blink once in the 2 days I have played since it has been installed. I have an older Xbox 1, and not the 'S', so obviously having the extra power of PS4 Pro on a 4K TV looks better. Scorpio, when that comes out, should look just as good or if not better than the PS4 Pro by sounds of the specs. Menu System - The menu system is fairly easy but I don't know what half of the PS apps/programs are. There doesn't seem to be too much explanation for things but I am slowly figuring it out. Maybe because I am more used to the Xbox, and haven't had a PS in a several years, but I find the Xbox menu easier. For instance I was having a hard time finding a recently released game demo in the PS4 store but, again, it may be my lack of familiarity with the menu system on where to go. Xbox I would have gone right to the store and then 'game demos' to find it and it didn't seem as clear on the PS4. Controllers - I like the Xbox controller a little more. The PS4 controller is great but I just like the overall feel and layout of the Xbox controller more. I also have an Xbox Elite controller which has great build quality and customization but granted is something I paid extra for. I also don't like that the PS4 controller battery is not removable. The Xbox has the option of AA batteries for which I have great, long lasting rechargeable batteries that I can swap out so I never had to plug the controller in. The PS4 doesn't seem to have the longest battery life and your only option is to plug it in. The PS4 controller overall does feel good and the latest version is way better than the old version I remember. Overall,PS4 Pro is a great system but will be behind in specs/power when the Xbox Scorpio comes out. Which then leaves the games, which is what matters most but a lot of big titles will be on both systems so it will come down to the exclusives in the end. I would say PS has had the edge on exclusives, especially lately. I am just glad that I am now lucky enough to get the best of both worlds. So overall I am glad I made the purchase and look forward on catching up on some games that I wasn't able to play on the Xbox. I am playing Horizon now and it is fantastic and looks great on a 4K HDR TV (once I got the HDR working)

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    An improvement over the original

    Posted
    Mark
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I recently upgraded from the launch PS4 to a PS4 Pro. While I would say the biggest reason to upgrade is for the 4k capabilities, those with 1080p TVs will also see the improvements. My own use is with a 1080p tv. As newer games are released, improved graphics and/or 60fps modes are becoming available that definitely improves the gameplay over the base PS4. Further, Sony unlocked an improved graphics mode that runs games without special Pro graphics options at its native GPU speed/capabilities (it previously limited it to match the base PS4). This has made most games run at smoother frame rates, in some cases even letting games hit 30fps/60fps where it previously would only run at a few FPS less. In Doom, I can crank the field of view up and still hit a constant FPS that appears to be 60fps (I believe DigitalFoundry confirms this), where it previously would have dips or sit in the 50-55fps range. In GTA V, there is less stutter and slow downs while driving around the city. I've read some games have issues (depending on how they are coded), however, I have not run into any yet. Having a USB port in the back is a nice touch as well instead of having to have things plugged into the front (very messy looking). The cubby in my TV stand is kinda small, so I run small usb fans to pull in cool air by the side input and push out hot air of the back, so being able to plug into the back makes the set up look much nicer. This is much quieter than my launch PS4, which sounded like a jet engine. The physical buttons are easier to see and see which is which compared to the touch buttons on the launch edition. I like the new light bar on the controllers that makes it easy to see from the top of the controller. Also, the slimmer light is lower power and helps with battery life. If you are just getting a PS4 for the first time, I would recommend this over the launch or slim models, as long as the $100 difference isn't a killer to your wallet (that is a few games worth). If you already have a PS4 and are considering the upgrade, obviously do it if you have a 4k. If you have a 1080p, you will still see benefits though not worth breaking the bank over. I found it to be worthwhile. P.S.- I am glad they implemented a better transfer method. Previously it would just transfer save data and you'd have to re-download/install games. Now it can transfer from your old ps4 to the new ps4 over the network, so I was able to keep my P.T. Demo.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    The Best Playstation Yet!

    Posted
    MrSamurai13
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I'm a gamer and own both PS and Xbox including a gaming desktop. When it comes to consoles and it's new generation hardware it has to offer to every gamer since the dawn of modern gaming of the 90's; this generation has surpassed even the limits of what console is capable of. To my review of the Xbox a very capable "media box", I call it has an incredible ability to navigate fast and efficiently through apps. Although even though the hardware is similar in many ways to the playstation 4 spec wise it comes short of gaming performance. Now this is coming from regular console first before the pro series. Both ps4 reg. And xbox one have the same issue. They both have graphic lags on frame rate which drops below 40 to 30 fps at same point when pixel or as u say graphics pop up suddenly which effects game performance greatly. Yet i get this more on the xbox one more often than i have it on the ps4. Ps4 made slightly better mostly for gaming but for media, ehhh a little iffy. Navigation in media is slow compared to the xbox media, but when it come to gaming, the ps4 excels at this. Now when it comes to players competitive wise, it was lacking before the holiday season on the ps4 side. But on Xbox u have pro players everywhere. Yet dont let the pros fool yeh some play with aim assist which isn't pro. Now coming holiday season their has been a big jump in the Playstation community of more competitve game play. Now onto the pro the ps4 surpasses that of the regs on every level its fast at everything not to mentioned its overclocked so keep it cool please. Bigger in size and more options in "setting" allows u to adjust the pros graphic control. Only the ps4 has this capability on the pros nothing else at moment though besides pc. Fps i barely get any fps lag when playing games. The motion is fluid and graphics are stable. So far ive played 70hrs on bf1, 14hrs on dreadnought, 6 hrs on fortnite, and 3hrs on war thunder. I havent had problem graphic wise at all. Although the controls on both consoles take time getting used to its worth the buy. I recommend buying which ever your preference is. If u want gaming besides media navigation and enjoy great exp gaming go playstation. If u want great media over gaming go xbox. Competitve gaming will change this holidays season u will see a giant shift from xbox to ps4. Have fun everyone and merry chirstmas i hope this review helps. P.S There is no optical cable port on reg ps4 (slim). If u have a wired surround sound your gonna need a pro. Thats my tip to anyone who purchase the ps4.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    I'm happy with the upgrade!

    Posted
    Dovah
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    For some people, the TV resolution doesn't matter that much but I'm a bit picky. I pay attention to the image quality whether I'm watching a movie, a tv show or playing games. I lose interest easily if the picture quality is not good. My primary reason to upgrade console was to match my SUHD TV (8000 Series) while I play games. I played a couple of games on both PS4 and PS4 Pro, a couple of movies using Amazon app through PS4 and PS4 Pro. The difference in picture quality was noticeable. I'm not sure if there would be any difference in picture quality between PS4 and PS4 Pro if you have a 1080p TV. I don't rent or buy Blu-ray discs, so I don't care about the 4k Blu-ray player, for some people this could be a deal breaker. It all depends on what your priorities are. Mine were to buy a console to PLAY GAMES with good resolution. For other things (such as movies or TV shows) either I use the app on my Smart TV or watch cable. I like the slightly changed controller (feel, headphone option and the cool blue light). I never had any major issues with PS3 Slim (besides occasional freeze) and PS4 (none), so I decided to stick with the brand that I trust completely. It's been more than 2 months and I'm enjoying PS4 Pro. I've played games for more than 12 hours continuously without any issues and I got really hooked while I was playing Horizon Zero Dawn, a perfect combination to get the best out of the upgrade (SUHD TV, PS4 Pro and a game that's probably the best in graphics on any console). I've posted a couple of screenshots of a game that I played on PS4 Pro. I'm very happy with my decision of upgrading from PS4 to PS4 Pro.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Happy I Upgraded

    Posted
    CDAV0126
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    So, I purchased the original PS4 on a release date, upgraded to a 2TB hard drive, never had any issues. After all this time, I had purchased a 4K TV. Eventually, the idea of 4K gaming hit me, and I decided to buy the Pro. First off, I enjoy the fact that it comes with a hard drive of 1TB, a decent upgrade from the standard 500GB. Not quite 2TB, but I will likely change that down the road since Sony provides the tools to make this an easy switch (I hate external drives lying around my entertainment center). Secondly, just like the PS4, it was a breeze setting the configurations up to my TV, instantaneously recognizing the 4K capabilities. The crispness of the images was instantly seen. The average load/download of games is roughly the same as the PS4, so no major difference there. The games themselves though, wow! I, like many others, purchased God of War, which looks breathtaking in 4K. Additionally, I purchased Rise of the Tomb Raider and it plays and looks significantly better than when it was released with the Xbox One. I'm definitely looking forward to games in the future with the PS4 Pro. As far as the entertainment aspect goes, I'm definitely content with my decision to save more than $100 (including taxes) than purchasing the Xbox One X. I'm not going to sit here and bash it at all, because it's preference at the end of the day. My decision ultimately came down to the fact that I own nearly 1,000 films in my digital library, including 4K films, and I'm stepping away from physical media. There are many providers out there that are compatible with the PS4, and my films looks great with the PS4 Pro/4K TV combo. As much as I enjoyed my PS4 since launch, I'm sure I'll continue to enjoy the PS4 for the foreseeable future.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Worth the upgrade

    Posted
    gtothewall
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Before I start, please note I've upgraded from my PS3 purchased back in 2008 to the PS4 Pro. As most reviews state if you don't have a 4K TV or one that supports HDR, you won't see a noticeable difference off the bat, however if you plan on upgrading your TV in the near future and are also interested in getting Playstation VR, then skip the slim and get the pro. For potentially better graphics, VR and twice the internal storage space, I feel it's worth the extra $100 for a better future experience. The only thing I wasn't aware of was that now in order to play any games online, you NEED to purchase a Playstation Plus account, which was not needed for PS3, so I'm hoping the benefit of $60 for a year subscription is worth it in the long run. The only other WARNING I will give is that if you're like me and have an HD 1080p television (NOT 4K) once you plug the system in, you will most likely hear sound, but see nothing on the screen. You'll need to make sure the machine is off, with the controller unplugged, and turn on the system in safe mode by holding the power button and waiting to hear it beep a second time. You will be prompted to plug in the controller then a screen comes up to change some display settings, change the HDCP setting to 1.4 support only, then restart the system and you should be all set. I nearly returned the unit because I thought it wouldn't work with my TV...needless to say it does, but not right out of the box. Still tinkering with settings, but overall, I'm happy that I purchased the pro, because once I crack and get that 4K TV, it'll be like a second gift I've already paid for.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Hours of entertainment

    Posted
    gamerguy2019
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    So here’s the deal, I am a gaming nerd. I have a PC, Xbox one X, and now I have the PS4 Pro. I won’t compare the consoles to the PC because a console can’t match the specs of higher end gaming PC’s. With that being said, here’s where I give the edge to each console: Graphics- Xbox one X. The PS4 pro no doubt still looks amazing gaming at 4K, but for me personally, I notice the Xbox One X has a better look to its games. Services- slight edge to PS4. Xbox one requires $60 for yearly Xbox love and you can also sign up for game pass where can get new games added monthly. PS4 also has a $60 yearly subscription fee if you want to game online and you can add Playatation Now for on demand gaming. However, PS4 does give you an option for live stream TV through PlayStation Vue for $45 a month. Controller- Xbox One. I’ve always enjoyed how an Xbox controller fits in my hand compared to PlayStation. However, I realize this is highly subjective. Xbox controllers do take AA batteries, while PS4 pro controllers are rechargeable. Content- huge advantage here to PS4. I’ll be completely honest, I’m the biggest Xbox one fan boy there is. I’ve been building my gamer score for well over a decade now, and it is hard for me to get out of the Microsoft gaming community because of that, but PS4 exclusive games blow Microsoft out of the water here and are simply the sole reason why I had to get my hands on a PS4. Yes, Xbox has halo, but PlayStation has uncharted, god of war, horizon dawn zero, the last of us, and so so many more. If you are looking for a system with the best games, without a doubt PlayStation is the system for you!

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Greatness is Limited

    Posted
    ChrisHernandez

    The release of the Playstation 4 was no doubt my favorite console release since the Playstation 2 console by the same company, Sony. It’s my favorite due to the crisp graphics, online gaming interface, or the new features allowing me to share video games with buddies of mine, I feel like this is the future of gaming and I can’t get enough of it. It was when I tried to download Grand Theft Auto Five that I found a major chink in Playstation’s armor, it is very limited in HDD space, otherwise known as hard drive space. Unable to download all the pretty graphics, huge maps and small gory details in every kill I found myself deleting my other favorite games to get this one. A basic four hundred dollar PS4 comes with five hundred gigabytes of space on the HDD which holds a waping ten video games on the system, if they don’t take up too much space. This wouldn’t be such a bad thing, but when I take into account all the games I had for the PS4’s predecessors this is kind of a turnoff for me. With the previous Playstation 3 I owned there was owned close to twenty video games on the system without having to delete a single one. I personally am not much of a hardcore gamer, but I find my taste in video games to be random. I can’t just have one favorite game that I play all the time, I need options and therefore I need the space to hold all of these options. Of course this problem can be solved by purchasing a hard drive with more space and replacing the original, but HDD’s are not very cheap and with the amounts you would have to pay to get it installed you are nearly halfway to buying a whole new PS4. The lack of space is what makes the PS4 frustrating. I personally prefer Playstation over all other consoles, I’ve owned five of their consoles in the past ten years and have spent an approximated, unsettling amount of two thousand dollars on the games, applications, and modifications for all of them and haven’t had to delete anything to make more space. I guess I can be considered one of Playstation’s loyal customers, but this product has definitely cost me a good penny in terms of modifying the amount of space it has, and I really don’t have a lot to show for it because I don’t have the space to. This product is great, I don’t regret purchasing it, I just feel that the HDD space is something that either Playstation needs to address or that customers need to be weary of when purchasing.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Awesome Product.......In Every Way

    Posted
    SKX2011
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    The PS4 Pro is an awesome bargain at $400. I am extremely knowledgeable in the computer field. I am a technician. I will say that, in all honesty, the PS4 Pro should cost more than $400, probably close to $600 seeing what high-end quality parts are under the hood. However, I understand SONY has priced it this way to blow Xbox One and the upcoming Scorpio out of the water. So, SONY is actually taking a sizable loss on ever unit.....approximately $179 USD per PS4 Pro. The PS4 Pro has an extremely premium feel to the unit. It is extremely well designed and very well built. The cooling solution and extra air vents are very impressively implemented, keeping the PS4 Pro running quiet and cool at all times, even under full load. But, realistically, the PS4 Pro wouldn't truly reach full load for at least a couple more years. The standard PS4 still hasn't maxed out its' full potential. The machine is heavy, but deservingly so with the new hardware under the hood. You don't need a 4K TV. If you have a 1080P TV the graphics still stun the eyes, especially with HDR support. Also, framerates drastically improve. On my LG UHD 4K TV, VR is flawless and without VR, games look stunning at a solid 30-40 FPS. This is the most solid product I have EVER seen from a console maker, and SONY delivers yet again. So, with everything just about covered here, I would buy another one in a heartbeat. It's worth ever penny and more. It's simply, A MUST OWN. A+++

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Console Died - 1.5 years

    Posted
    KAMTEK
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The product is FANTASTIC, that said, the life-span of this device is absolutely disappointing. At around 10-20 hours a week (A couple hours a night, sometimes longer binges on weekends) I feel this device should be able to last more than 1.5 years. I have no kids and this console has always been properly maintained. Most content I own is also digital so it wasn't wear and tear on the disk drive. I work in IT so I know a lot about troubleshooting hardware and software. I bought this 05/06/17 and here it lies at 10/01/18 dead as it gets. I upgraded the internal HDD to a 2TB Hybrid SSD. I've put a new HDD in it, a HDD from a different PS4 in it, I've moved my HDD to another console (Will start, but needs formatted due to the way the DB is built on Pro vs standard PS4) and I have confirmed that the PS4 Pro is non functional. I can't get it into Safe-mode anymore. I have contacted Sony but I am sure this will cost nearly as much as a new console to send to Japan or something for repairs, assuming there's not a US based repair center. As of right now, I am assuming this is a failed GPU or CPU. I'm torn because I get no video no matter what I do, so thinking the GPU. That said, if it won't even get into Safe-Mode, very high chance it is the CPU. I have put PS4s into Safe-mode probably (2) dozen times now, it won't go--not for a lack of my knowledge or effort. Lesson learned--The ONE time I DIDN'T buy Geek Squad Protection, the 2 year would have taken care of me on this. Get your protection people, $100 for it would have been cheaper than another $400 for the console, and it wasn't that much. I will update the review once I hear back from Sony. 2 Stars because the PS4 is that good, loss of 3 stars for the lack of durability/Lifespan of the product.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Overall Great, but several Caveats

    Posted
    Alexisace
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Love the 4k look, I did not think it would make a huge difference, however, with HDR it does. Make sure you calibrate your TV for optimal viewing and gaming experience. Many TVs have features that are better off being turned off, especially for gaming. There are two CONs that for me are annoying; 1.) not true 4k bluray playback only up convert. (May have to pick up An xbox one s if you want that feature. ) (2.) Signal issues between TV and ps4 pro, causing no video to screen or just digital static. This should be fixed eventually with a software update. This can come from TV manufacturer and/or PSN. I have a Samsung KS8000 series tv for instance. Graphics and perforemance should improve with time and newer games. As developers learn the capabilities of the ps4. XBOX ONE X has a slight edge over ps4 in graphics and performance for now. I say this because with time and developer skills, optimization, and utilization improve the PS4 could match or exceed the XBOX One X. Heres why, 16 Bit dual computational processing. Basically this makes it more efficient with imagery processing. Xbox oneX is 32bit full proccessing all the time, making it less efficient. Xbox graphics are capped at the capabilities it has. Where as PS4 graphics sounds lacking but theoretically could double. Example 4.2 Teraflops plus double performance is 8.2 TERAFLOPS. Xbox One X has 6 Tefaflops. Technically PS4 has a 2.2 Teraflop edge if optimized and utilized by developers. This is a technology found in older AMD FX cards. It was dropped however, could make a comeback in console gaming. Xbox one X should perform similar to a GTX 1080. Which is great but if you have a 4k PC with fast memory and precessor and a 1070 or better, do not bother with xbox and stick to PC. *Current fix for pS4 video issue hold Ps button down 2-3 seconds down or joystick (left one) down twice, then press X. Turn off TV. PS4 Should now be in rest mode. Remember You will be able to see while you do this, if you could this step would be unecessary. Turn on TV then turn ps4 back on TV should now be displaying ps4.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Cross your fingers

    Posted
    Tony
    • My Best Buy® MemberMember

    I had a bad feeling about this so I backed up all my saved data to PS Plus cloud. Finally I couldn't get anything to charge at all so I figured desperate times call for desperate measures. I formatted my HDD. When prompted to connected a DS4 controller via USB cable press PS button I did, but the PS4 would not recognize this happening. My DS4 would just blink like a lost child looking for her parents. I had to contact Sony PS4 support to have the system serviced (Aug 17). 5 days to get a box shipped to me via FedEx, 3 days for the Sony PS4 service depot to receive my PS4 Pro, they had it for about 2 or 3 days, another 4-5 days to ship it back to me. I get the system home, the DS4 controllers are charging now, when prompted to connect DS4 via USB then press PS button... same lonely blink looking for mom, the PS4 Pro is not even seeing the DS4. Tried multiple USB cables, 2 DS4 that I know work (they both work on my PSTV no prob). Tried 2 different HDDs in the PS4 Pro. Tried holding the button down for 15 secs on the back of the DS4, nothing is working. Contacted Sony PS support again, same day I got it back from service. Let them know the bad news. It was about a 40 min conversation w/ some troubleshooting. Now I have another service in place to have this PS4 Pro shipped back in. I asked but no, they cannot expedite shipping the box so it will be another 5 days until I get the box. Even though I still have the original service box they cannot just get me a new shipping label, I have to wait for a new box with a new shipping label. I understand problems happen right, but for me to get this thing back from service and have it not work this is easily the worst experience I've had all year with a high end expensive product.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Words from a true gamer

    Posted
    Ironhide
    • My Best Buy® Elite Plus MemberElite Plus Member

    I'm a true gamer. I've been gaming since I had the ability to game. The ps4 pro is amazing for GAMERS. It is 2 to 3 times the power of the normal ps4 and it's only 399! It's only 100 dollars more then the normal ps4 (slim) and for those who are upset about it not having a 4K Blu Ray movie player built in....I get it...but to give it a low score because of that makes no since. PlayStation is for gaming! It's in the title..PLAYstation! The price of the ps4 pro would be 600 to 800 dollars if it did and no one would buy it (just like when PS3 came out for 600 bucks, people were upset and it didn't sell well) plus hardly anyone has 4K tvs yet and there's only like 50 movies in 4K! PLEASE understand that this is for gamers. Plus you don't need a 4K HDR tv to benefit. The ps4 pro also improves on 1080p TVs like better graphics and faster frame rates and further viewing distance and overall much better performance. Having a 4K HDR tv is the cherry on top. If you have a 4K HDR tv then you can play games in 4K HDR. At the end of the day if your fan of tech and performance get the ps4 pro. I will

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Good Value for the Tech

    Posted
    Omni

    PS4 Pro is coming in at launch PS4 price, and packing in an upgraded GPU, upclocked CPU, larger HDD, and some nice software enhancements that make a comparable PC build push above its weight. PS4 is really not powerful enough on paper to do true native 4K for big games, and is using software tricks and algorithms to get there. If you've seen it in person, wow, I don't think the average gamer would tell the difference, and you most certainly won't if you are playing on 1080p displays. On top of that, less graphically intensive games like Rez or TLOU:R will support 4K in Native. Digital Foundry does a good job highlighting how close Sony has come to 4K and how hard it is to tell the difference. Really impressive they were able to get this into a $400 box. If you have a PS4, I'd say, Pro is kinda a no-brainer upgrade. Its a beefier PS4, that will make your games look/run better, your PSVR games look/run better, and if you get a 4K set, make them look MUCH better. I haven't bought a Blu-ray in, 5-7 years, (Avatar was my last one) and regular Blu-ray playback suits me just fine, I think people online giving bad reviews over a non UBR-player are being extremely disingenuous. What Sony has done here, for $400, is really incredible value.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Upgraded Game Quality (From a 1080P Perspective)

    Posted
    NoobSaibot
    • My Best Buy® MemberMember

    I just got my PS4 Pro yesterday- a day earlier than expected, but hey- I was excited it did! The sooner the better, yeah? So upon firing it up, transferring all my data from my original PS4 (which didn’t take long considering I was near full on the old one), and what have you- I was eager to try out the games that were Pro ready including the PSVR. Mind you, I ran this on a nice 1080p television. I tried out games that were both Pro ready and non along with turning on the Boost Mode (Settings>System>Boost mode) and saw some improvements on the framerate. The hues, dynamic lighting, and sharper image made the game stand out in comparison to the old PS4. Add to it there are slight more texture quality on Pro games as well. Honestly, I saw no difference in the loading times as I played games on both systems to see which look and ran faster though, which really is not an issue. Next, I put on my PSVR to see how that is on the Pro. The VR games ran smoother framerates such as Gran Turismo Sport, Dirt Rally, Drive Club VR (Yeah, I am a racing fanatic and the sole reason why I bought a PSVR), etc, etc. Games that tend to drop framerate at certain points due to high volumes of objects moving at once were resolved. That, and add all the previously mentioned improvements before and I will say it is a win on that part. In conclusion, was it worth getting? (In my opinion) It surely is if you are looking to get your first PS4. Otherwise, like what I and a lot other original owners did- just take your time getting it unless you are an avid PSVR player. I am certain there is a very noticeable difference on a 4K versus a 1080P television and I look forward to seeing it for myself in the future.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Setting the record straight.

    Posted
    xBuTcHeRx
    • My Best Buy® Elite MemberElite Member
    • Top 1000 ContributorTop 1000 Contributor

    This console exist solely for the hardcore gamer. This is an advanced version of the console with an overclocked GPU and 4K and HDR that is something to behold if you witnesses it in person. Everyone who is complaining about the UHD player not included in the console. Here's the reason, the number of consumers who have used the PS4 and PS3 when it picked up traction using NETFLIX was the #1 streaming device for all content. This is exactly why they didn't include the UHD on the PS4 PRO. YOU consumers clearly made it so, MORE people are streaming watching there content than they are buying $30 UHD Blurays to watch one movie. It makes sense across the board, this console is future proofing moving forward with the technology of 4K and HDR and enhancing future game titles with improving everything developers can do with. If you all want a UHD player for $300 get the Xbox One S, clearly that is what many of you are interested in and less on games having 4K support as well. This is a VIDEO GAME platform first and a multimedia entertainment system second.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    4K Awesome!!

    Posted
    Portra777
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Summery of Overall Experience: The overall impression of this system is that it is gives you what you want. When I played Tomb Raider in 4K with HDR for the first time, I was blown away. My wife kept commenting on the graphic fidelity and lighting. It was very satisfying and very pleasing. Some games don't benefit, but that's not Sony's fault, the developers need to upgrade their games. The UI is familiar and great as always, not much changes there. But I love that even if you don't have a 4K tv with HDR, you still have higher frame rates! Overall very impressed and happy. Pros: -Processing power -4K HDR games if you have the option -Easy user interface -4K Ccontent: I love watching my favorite Netflix shows in UHD -3 USB ports Cons: -Hard drive should have been faster, but seek and writes are faster than PS4 -controller battery still drains quickly -UHD Bluray not included (read lower for response to this) Response to critics: For those of you want a great 4K HDR system at an affordable price, this is the system for you. Remember that this is not the PS5, so not to be compared to the upcoming XBOX Scorpio. Scorpio will be more powerful, but Sony makes no claims that the PS4 Pro represents their final 4K system, which means that Sony will release another console generation upgrade in a few years that will again wipe the floor with Microsoft. For those of you who gripe about the Bluray player, how is Sony going to install a very expensive price of hardware into this console and keep the price at $399. Otherwise the console would need to be $600-$800, which does not make sense. Look for this in the PS5 when technology becomes cheaper to manufacture. In the end, the PS4 Pro is a great system at a great price point that will give you years of entertainment. Go for it!!

    I would recommend this to a friend