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Sony - PlayStation 4 Pro Console - Jet Black-Front_Standard

Customer rating

Rating 4.8 out of 5 stars with 9385 reviews

98%
would recommend to a friend

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Cons

Customer ratings & reviews

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Page 1, showing1-20 of 34 Reviews
  • Rating: 2 out of 5 stars

    Console Died - 1.5 years

    Posted
    KAMTEK
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The product is FANTASTIC, that said, the life-span of this device is absolutely disappointing. At around 10-20 hours a week (A couple hours a night, sometimes longer binges on weekends) I feel this device should be able to last more than 1.5 years. I have no kids and this console has always been properly maintained. Most content I own is also digital so it wasn't wear and tear on the disk drive. I work in IT so I know a lot about troubleshooting hardware and software. I bought this 05/06/17 and here it lies at 10/01/18 dead as it gets. I upgraded the internal HDD to a 2TB Hybrid SSD. I've put a new HDD in it, a HDD from a different PS4 in it, I've moved my HDD to another console (Will start, but needs formatted due to the way the DB is built on Pro vs standard PS4) and I have confirmed that the PS4 Pro is non functional. I can't get it into Safe-mode anymore. I have contacted Sony but I am sure this will cost nearly as much as a new console to send to Japan or something for repairs, assuming there's not a US based repair center. As of right now, I am assuming this is a failed GPU or CPU. I'm torn because I get no video no matter what I do, so thinking the GPU. That said, if it won't even get into Safe-Mode, very high chance it is the CPU. I have put PS4s into Safe-mode probably (2) dozen times now, it won't go--not for a lack of my knowledge or effort. Lesson learned--The ONE time I DIDN'T buy Geek Squad Protection, the 2 year would have taken care of me on this. Get your protection people, $100 for it would have been cheaper than another $400 for the console, and it wasn't that much. I will update the review once I hear back from Sony. 2 Stars because the PS4 is that good, loss of 3 stars for the lack of durability/Lifespan of the product.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Playstion 4 network support..

    Posted
    Msudol75
    • My Best Buy® Elite MemberElite Member

    If you are in the market for a PLAYSTATION 4 PRO there is something you should know & Trust me it will save some headache's) ! I changed my Email the other day and forgot i had 2 step verification set up ( my account would auto sign in ) . I also changed my phone number a while back & forgot that too. I went to log into my account and could not because i no longer have the phone number for the 2 step verification text message! I Called Customer support & was told 48 hrs. I then called back in 48 hrs & was told the next day it would be working. It's now 96 hours or 4 days later customer support is saying they are still working on having security disable 2 step verification for me. Worried i am not going to get my account back i asked if i can request my credit card to be disabled so i am not charged for anything. No problem it was deleted he even told me how much credit i have in the store account! This agent has the ability to delete credit cards but not able to disable 2 step verification. i have 11 platinum trophy's Skyrim is 1 of my platinum's close to 850 hrs of game play lost everything i have worked for gone. Just a short rant of my disgust.. there needs to be another way to solve problems like this without having to jump thru so many hoop's

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Awesome console, poor quality controller

    Posted
    Windchime516
    • My Best Buy® MemberMember

    2 Stars coz i only get to enjoy for 2 days. I got this for christmas and 2 days later, the controller that came with it will not charge or respond. Sony support will just tell you to follow their procedure, no offer of temporary replacement while you wait till they fix it.. You have to wait 10 days to get your controller back. Oh and you will be paying for shipping too. Nice, no? So frustrating , very inconvenient way to deal with the problem...so no matter how awesome the console is, if you cant use it because of a badly made controller....you are in for a HUGE disappointment. oh yeah another solution ...buy another one...and then maybe another one ...and another one. *sigh* So disappointed i couldnt play the games i just bought coz i was impressed with the powerful all new PSP4 Pro.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Very disappointted

    Posted
    Annonomuos
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I have had this ps4 pro since feb 2017 and i am on my 3rd warrantied remote and the one they sent me is broken. The ps4 pro has started locking up and you would think that the processor power the thing is suppose to have that it would load in slower than a lot of people with a standard ps4. right now i wish i had my money back and i would switch to xbox one x. I bought and xbox one s and i was surprised how fast and smooth it is. i bought it for the 4k bluray capability and i was blown away by the bluray playback. if only the ps4 pro had that it would of atleast got 3 stars. i just believe its ridiculous that they did what they did and i wish i would of just returned it immediately. The game graphics are better then the original ps4.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Sorry but not impressed.

    Posted
    Bosefan77

    I own a Sony 4K TV and have the PS4. I thought I'd try upgrading to the PS4 Pro for the faster processing and enhanced picture quality. Unfortunately, I was not impressed by either. I could barely see the improvement in the picture quality... at least not enough to say it's worth it. Also, the speed in loading games did not improve by that much as well. I played Tomb Raider, TitanFall2, and Last of Us to test them it out. In my opinion, it is not worth the upgrade. Maybe my expectations were too high., but I am returning the PS4 Pro.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Pointless upgrade, OK buy for new owners

    Posted
    theCrash
    • My Best Buy® Elite Plus MemberElite Plus Member

    For people without the 4K TV, this is a pointless purchase, get the PS4 Slim instead. $100 for an unnoticeable upgrade to only some games is not worth it. For people with a 4K TV, The PS4 Pro will feature upscaled games to 4K, this doesn't mean games will run natively on 4K but they will look better on your 4K TV. If you are more interested in HDR, then the original PS4 and PS4 Slim will both offer it. This doesn't run 4K UHD discs for the sake of Sony selling a separate one. Xbox One S has the 4K player and also plays HDR games for $100 less, better deal. Unless you absolutely want a small jump in graphics for SOME games and have $100 to spend, then you don't need this.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    PS4 Not so Pro?

    Posted
    MJGuru
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    My PS4 Pro console keeps crashing on me while doing normal browsing.. It crashed last night when trying to watch a trailer for a game I was looking to purchase. Controller unresponsive, console unresponsive, I actually have to unplug the power cord!! And this has happened now 3x since I got it less than a month ago!!! Best Buy may have sold me a bad console.. prob some refurbished crap? Love it when it works tho, hence the couple stars I gave this review.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Overall, impressive system with gaping omissions

    Posted
    itdadof3

    This is a brief review since much has already been covered. My low rating has to do with the glaring omission of a 4k blu ray player. Sony set the bar in the past including 3D blu ray and they really missed the boat excluding this component especially considering they are the company that developed blu ray. I've read reviews about individuals not concerned since they stream exclusively but i consider that short sighted. I also stream extensively but this console is part of my home theater, requiring, unnecessarily, another component just to play 3D 4k content. Bad decision Sony

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    How does it not work on a Sony TV?

    Posted
    Notsohappycamper
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Other than it not working on my Sony Bravia television but works on my Vizio 4k and LG Ultrawide, it's not a bad product. Read forums and even talked to Sony Playstation and Sony Television support and neither of them knows what's going on. Now i'm just waiting to talk to an engineer (which will take anywhere from 24 to 48 hours) to see if they can resolve the issue... Depending on what the issue is and if they can resolve it, I'm not sure if I would purchase another Sony product after this mess. Next time I think I'll wait for the new Microsoft console to come out....

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Good but tricky to get HDR working

    Posted
    MrMig
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I've had a tough time and still no luck getting my TV and the PS4 Pro to show games in HDR. I have an awesome LG OLED TV and updated my TVs firmware which should accommodate for HDR on the Pro but it's still not working. I think you should check to make sure your TV will play nice before buying. Still can't fully give this a thumbs up all the way until I know the HDR part is working. I'm a bit crushed that this didn't work right out of the box - definitely annoyed.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Great for Gaming...Nothing Else

    Posted
    JoeyA
    • My Best Buy® Elite MemberElite Member

    I was pumped to finally get my PS4 and unleash the power of my 4k 60" Sony Bravia TV. I hooked up the PS4 Pro only to find out that you cannot get Youtube TV on it, which made my purchase 50% worthless. Then, I found out that the VUDU app won't play 4K. I'm taking this back today and switching over to an Xbox One X so that I can actually use the apps I need.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Mixed Feelings

    Posted
    Giorgiou
    • My Best Buy® MemberMember

    Well, I bought this, never owning a gaming console in my life, and I must say, I AM NOT IMPRESSED, I have tried REPEATEDLY to connect to the internet, THIS HAS ONLY WORKED ONCE. So, I am thinking about returning it to get the cheaper older version, regular PS4. Get $100.00 back, I mean how much faster can the pro be, really?

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Not a Blue Ray 4k Player

    Posted
    Dropkic
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Yes, it does not play 4k disks. It doesn't make sense, Sony invented Blue Ray and the first to offer 1080P disk player and they failed miserably with latest version the PS4. I took it back got the Xbox, it has a 4k player and it has better game servers.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Pricey - Lacks 4K BD

    Posted
    brunofranca
    • My Best Buy® MemberMember

    4K BD may not be the future, but it will be our present for a long time, while streaming bitrates are so poor. You just can't compare until everybody has gigabit internet at home. The cheapest version of the new Xone has the 4K BD drive and this new best version of the ps4 ( so far) has not. Why not? It's pricey!

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Great concept but what happened to the UHD player?

    Posted
    Jony
    • My Best Buy® Elite Plus MemberElite Plus Member

    I see that this is for hardcore gamers but man it woudnt have hurt to add that UHD player.... I mean the competition is doing it for $100 less and with more features? Console gaming should be for casual to semi hardcore gamers for anything else you might as well get a really good PC from BestBuy

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    No UHD disk playback!!! Stay away and don't buy!

    Posted
    Tidashi
    • My Best Buy® Elite MemberElite Member

    If you are looking fora 4k UHD Blu-Ray Player then save your money and purchase a Samsung UBD-K8500 4K blu-ray player! Since Sony dropped the ball and did not read their own information regarding what age group uses the PS4 the most and of that group the primary usage: gaming or movies!

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    That’s ok

    Posted
    NYC10036
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    this new version of ps4 pro I like but the only thing that I do not like is that you have to wait a lot and also install them game that occupies the memory that I do not like

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Unclear or Don't Understand

    Posted
    Rock2412

    I find it odd that these game consoles at one time could hook up to any TV but now,anymore,you wonder what TV the console will work on because you don't want to pay over $400 for a gaming system,take it home and find out that it isn't compatible,it won't work on your TV

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Not worth the money.

    Posted
    Randal
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I bought this because I thought it would play 4k movies besides games. While it is ok, it's not worth so much money. I should have got an x box and 4 k player instead.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Couldn't make 4K output work

    Posted
    Edrd
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I have a Vizio TV M70-E3 released summer 2017. I spend hours trying to configure the PS4 Pro in order to make it output a 4k signal. It was impossible. I returned the console because I already have a PS4.

    No, I would not recommend this to a friend