Customer Ratings & Reviews
- Model:
- WF1000XM5/P
- SKU:
- 6594434
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers are impressed with the WF-1000XM5 True Wireless Noise Cancelling Earbuds, particularly the sound quality, battery life, and comfortable fit. Many appreciate the clear sound and booming bass, as well as the effectiveness of the active noise cancellation. However, some users have noted connectivity issues and overly sensitive touch controls, while others feel the product is a bit expensive.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Fit, Sound quality
These work very well
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These sound great and offer nice noise cancelation. They are also noticeably smaller than others.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi mhjmi,
Fabulous! We are truly delighted to know about your satisfaction with the amazing sound quality, exceptional noise canceling function, and smaller design of your WF-1000XM5.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for the perfect star review and for choosing Sony!
- Romeo
- Pros mentioned:Battery life, Sound quality
Only ear buds i genuinely like!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and noise cancelling! Battery life is far superior than the other ear buds i have (Samsung earbuds pro)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EnriqueH,
Amazing! We're glad that you like the sound quality, noise canceling function, and battery life of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Worth it!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Husband is obsessed with these headphones and they sound amazing. He loves the touch controls, wireless charging, and depth of sound and after losing a pair, we had to replace them because they are that good. Worth the money.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bailey, Fantastic! We're delighted to hear that your husband is enjoying the earbuds and values the touch controls, wireless charging, and rich sound quality. It's wonderful to know you found them worthy of replacement after losing a pair. Thank you for sharing your outstanding experience with the WF-1000XM5 and for choosing Sony! - Romeo
- Pros mentioned:Sound quality
Great Sony Product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Costly but amazing sound quality and great noise cancellation
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your feedback, CADfriend!
We are so pleased to hear that you are impressed with the sound quality and the great noise cancellation of your WF-1000XM5 earbuds. We designed these to provide a premium listening experience with industry-leading noise canceling and exceptional sound, and it's wonderful to know that we have succeeded.
We also understand your comments on the price. We aim to provide a premium and valuable experience, and we appreciate your honest feedback.
Thank you again for your valuable review and for being a Sony customer.
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound qualityCons mentioned:Connectivity
RANDOM CONNECTION
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the XM4’s and my headphones would randomly connect to my phone at times which was annoying. I got these because I loved the noise canceling on the 4’s and was looking forward to the upgrades and smaller design. These headphones sound great but I give 2 stars because they won’t stop connecting to my phone when I’m not using them. They’re in my backpack in another room and they connect to my phone. They’ll be in my pocket (in the case of course) and they’ll connect to my phone. It is so annoying that I really just want to get a different pair of headphones. I’m at the point where I don’t care how good they are, they won’t stop pairing when they’re in the case. The XM4’s have done it a handful of times but these. ALL THE TIME!!!! I am so frustrated with these.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Cruz,
We're glad that you like the sound quality of the headphones. It's unfortunate that you are having connectivity issues. For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Headphones Connect app). Check that both earbuds are placed correctly on the charging case. Each headset unit will be set to the correct position in the charging case by the built-in magnet. Resetting and initializing the headset may also help resolve those issues. Please refer to the steps on these links:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783924.html
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783925.html
Note: For the WF1000XM4, refer to these links for steps to reset and initialize the headset:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000428696.html
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000428697.html
Hope this helps. If still not resolved or you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph
- Pros mentioned:Fit, Sound quality
Nice
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great earbuds. Sounds great. Nice fit and easy connection
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Darucksa, Amazing! We're so happy to hear you like the great sound, ease of Bluetooth pairing, and excellent fit of your Sony WF1000XM5. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Sony earbuds
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing best earbuds I've ever used you have to get these if your trying to have the ultimate experience with your music you have the Sony app to better your music with the equalizer setting and noise cancelling is supreme
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JonathanD,
Perfect! We're thrilled that you are enjoying the sound quality, equalizer, and noise canceling function of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Good ..... but not worth the price
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound seems good. But connectivity and noise cancellation isn't great for that price point and support app is not great.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello AlluSai,
Thank you for considering Sony products.
We’re honored to hear your comments and sincerely apologize for the connectivity and noise cancellation challenges you’ve encountered with the WF1000XM5 earbuds. We also appreciate your recognition of the sound quality, which is important to us.
To enhance your experience, we recommend trying all sizes of the included ear tips, including the foam tips, to ensure a secure fit—this is crucial for optimal connectivity and noise cancellation performance. The Sony Headphones Connect app offers an “Optimal Earbud Tips” feature that can assist you in finding the best fit.
Please follow the guidance here: https://helpguide.sony.net/mdr/hpc/v1/en/contents/TP1000450372.html
Additionally, selecting “Bluetooth Connection Quality” within the app may further improve your earbuds’ performance.
For more information, please visit: https://helpguide.sony.net/mdr/hpc/v1/en/contents/TP1000450368.html
We want to get this resolved for you! If the problem continues, the best next step is to contact our dedicated support team for advanced troubleshooting.
You'll find all the necessary contact options and resources at this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Good upgrade
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.an upgrade from the XM4 I would say. smaller and comfortable. good sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FriendlyGhost, Thank you for the great review! We're glad you like the more compact design, comfortable fit, and amazing sound quality of your Sony WF1000XM5. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
Best earbuds hands down
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is great and they are the moat comfortable earbuds I have ever owned.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnthonyC, Thanks for the wonderful feedback! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
- Pros mentioned:Fit
Fit Good
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Better than any that I had, fit in my ear perfectly
I would recommend this to a friendBrand response from SonyListens
Posted .Hello SP24,
Thank you for choosing Sony!
We couldn't be happier to hear that your new WF1000XM5 earbuds are a perfect fit for you! It's a true pleasure to know that they're the best you've ever had. We hope you continue to enjoy a great listening experience.
Best regards,
-Fred
- Pros mentioned:Sound qualityCons mentioned:App
Best Sound ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality and build. Only issue is the the app not simple enough compared to Pixel Buds pro app
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MinaN,
Thanks for commenting! We are so happy to hear your satisfaction with the amazing sound & quality of the WF-1000XM5. We greatly appreciate your input with the companion app.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
If there's anything we can do to help or you may need more information/technical assistance with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you for your purchase and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Amazing!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Previously had the XM4 earbuds and loved them, although they were a bit bulky. I wasn't sure how they could be better, but the XM5 earbuds are vastly impoved for sound, call clarity and noise cancelling. I used these on a work call in my running diesel and another at a McDonald's with talking and loud music in the background and none of the noise was noticable by others on the calls.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Damon, we're glad you are enjoying your new earbuds! Thanks for choosing Sony. ~Earl
- Pros mentioned:Comfort
My blasters
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They work great and they are so sleek and smooth to wear
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RaulG,
Thanks for the wonderful review!
We're delighted to hear how you love your WH-1000XM5 headphones and that they work great for you. It's especially rewarding to know that you find them so sleek and smooth to wear.
Thanks for choosing Sony!
Sincerely,
Jenn | Sony North America.
- Pros mentioned:Fit, Sound quality
Sony - WF1000XM5 Wireless Noise Cancelling Earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product!!!!!!!!!! The price, quality, comfort in the ears and sound are great,
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gedeco, awesome! We're glad you like the comfort and sound quality of our product! Thanks for choosing Sony! ~Earl
- Pros mentioned:Fit
Ear buds
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are excellent. I use them everyday. They fit my ears nicely and I can have my hands free to do the things I need to do at work.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, CodyB,
Thanks for the great review and the 5-stars rating! We are delighted to hear how much you are loving your Sony Earbuds! It is great to hear how they have met your needs so well, and of course, you will enjoy amazing Noise Cancelling feature and Incredible Sound quality!
Thanks for choosing Sony, have a fantastic day!
-DiegoV
- Pros mentioned:Fit, Sound quality
Favorite Earbuds ever
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The earbuds are clear and crips and easy to insert and stay in place. I love my Sony earbuds!
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome! You've made a great choice, Lucia!
We are truly delighted to hear your satisfaction with the amazing sound quality, very comfortable fit design, and superb performance of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for the perfect star review and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
$300 for this?
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm pretty disappointed in this purchase. I paid $300 for these earbuds and they constantly have issues. The microphone will randomly stop working or will sound really muffled. The earbud tips fell apart after a couple months. The software to control the earbuds has ads when you open it. The "customizable" touch sensors are not truly customizable. Jabra and SkullCandy do a far better job with their software. The ANC is really good and the overall sound is great but not worth the price. Bottom line: Save you money and get something cheaper.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MKing,
While we are glad to hear your satisfaction with the amazing sound quality and exceptional noise canceling feature of your WF-1000XM5, we are really sorry if you're experiencing some issues. We understand your disappointment and want to ensure you receive the best possible experience with our product. We value your feedback about the earbud tips, companion app, price, and touch control function of the headphones. To ensure you're getting the most out of your WF-1000XM5, we suggest updating its firmware to the latest version. The update enhances the headphones' functionality and features while addressing any performance issues you might be experiencing. For more details, please visit the link below:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/downloads
As for the earbud tips, the earbud tips deteriorate through long-term use and storage. If the earbud tips deteriorate, they cannot achieve proper sound qualities or noise canceling effects. If the earbud tips are damaged and need replacing, please contact your nearest Sony dealer. You can also obtain replacement accessories from Sony Parts and Accessories website. Visit Sony support website > scroll down and select Parts & Accessories.
We want to make sure you’re taken care of and help check on your headphones. May we contact you directly to assist you? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BestBuy Username:
Telephone Number:
Model Number:
Additional Information regarding your experience with the WF-1000XM5:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Romeo
Sony Social Support
- Pros mentioned:Battery life, Sound quality
Great sound!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Geat sound and fit. Also, my last pair lasted over 4 years of every day use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KennethS,
Thank you so much for sharing your great experience with us! Glad to hear you are enjoying the amazing sound quality and comfortable fit of your WF1000XM5 earbuds. Your satisfaction means a lot to us. Thanks for choosing Sony! - Kris
- Pros mentioned:Sound quality
Worth the buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WF-1000XM5 True Wireless Noise Cancelling Earbuds in Black deliver an exceptional audio experience with top-notch noise cancellation. The sleek design and comfortable fit make them perfect for extended use, and the touch controls add convenience. With impressive sound quality and effective noise reduction, these earbuds offer a premium listening experience that's worth the investment.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JasonA,
Thank you for the purchase! We're glad to hear that you like the noise canceling, comfortable design and sound quality of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David