Customer Ratings & Reviews
- Model:
- WF1000XM5/B
- SKU:
- 6546812
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers often highlight the exceptional sound quality, comfort, and long battery life of the WF1000XM5 earbuds. They appreciate the improved noise cancellation and sleek design. However, some users express concerns about the high price, occasional connectivity issues, and the durability of the ear tips.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Fit, Sound quality
Good quality.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fit well. I love the options to select the best fitting ear piece. Easy to use. It did cancel the background noise. Quality listening. Nothing to dislike.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EricR, we're glad you love your new headphones! Thanks for choosing Sony! ~Earl
- Pros mentioned:Fit, Sound quality
Best Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are the best Bluetooth headphones I’ve ever bought. They have great sound quality and I can’t see myself using any other headphones. They fit in my ear perfectly and I have no complaints at all.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Deepanda,
Amazing! We're glad that you are enjoying the sound quality and fit of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
Very convenient with some good flexibility in use!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have used the Bose QC ultra and enjoyed them but lost them and decided to give these a try. The sound quality feels more clear with vocals and the multi point is the best feature I didn't know I needed. I can watch YouTube on my Samsung phone and simply pause the video/music and start playing something on my iPad and it switches seamlessly. I am fairly new to wireless earbuds as I have mostly only used Sennheiser and beyerdynamic. These are so convenient to carry around and they have been very comfortable to me. I worry about them falling out more than the Bose but they have been pretty snug. The battery life is incredible. I have fallen asleep with these and have woken up 8 hours later with them still charged (Nothing playing with ANC on). this is a big advantage over the Bose. I feel like the ANC is not as good but it's really hard to tell. They are quite similar enough to me that it doesn't matter. Just a note on the apps between the two. The Bose app almost always fails to connect and requires re-pairing the buds or at least 20+ tries to get the app working to change settings or EQ but the Sony app works flawless and is always ready to go to make adjustments or EQ. The only issue I have had with these is the touch controls. I wish I could remap them to whatever I want but you can only set them between a couple of predefined profiles(Bose is the same if I am remembering right). Overall I am really enjoying the Sony XM5 buds
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MelindaJ, we appreciate your detailed review of our product. Glad you are enjoying it. We're sorry to hear that you have an issue with the noise canceling feature and we understand your feedback regarding the touch sensor controls of your Sony unit. If the noise canceling effects are not sufficient, follow this link:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780044.html?search=noise%20canceling
If you require any additional support with regard to this product, please email us at [email protected] with the following details: Name: Username: Model Number: Issue: Telephone Number:
Thanks for choosing Sony. ~Earl
- Pros mentioned:Comfort, Sound quality
My Best Buy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is indeed the best headset I've ever owned. The headset that stay in my ears during my entire 1.5 hrs. walk daily. Superb sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BoyWyn,
Thank you so much for your positive feedback! We're glad to hear that you found the perfect headset that suits your needs and expectations. We really appreciate you like the superb sound quality and comfortable fit of the WF1000XM5. Thanks for choosing Sony! - Kris
- Pros mentioned:Sound quality
iPhone users, If you lose it it’s gone
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I realized today how incredibly inconvenient it is to not be able to track these earpods because, well, you just can’t! I misplaced the case with one earpod in and was just looking and looking. I wish it was register-able with Apple’s find my, or even on sony sound connect but nope. No way to locate it but to dig deep in your own memory. It’s also too big. I wear it underneath a cloth head band when I’m at work and when i take it off it hurts like heck I could cry. Not as confortable as they say. And I’m wearing the xxs and still falls off. Only things i like about it is the sound quality and the color pink.
No, I would not recommend this to a friend Sony Earbuds
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are phenomenal earbuds. My husband bought these for me to take on our trip to England, a bit pricey but worth every penny. They are comfortable to wear. The sound is very clear, phone calls are perfect. My son says the sound quality of our phone calls are fantastic. I can wear these all day, maybe 2 before having to charge them. I will definitely buy again.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello RhondaH,
Thank you for choosing Sony!
It's wonderful to hear such positive feedback about our WF1000XM5 earbuds! We're delighted that you found them comfortable and that the sound quality exceeded your expectations, especially during your trip to England. It’s great to know that both you and your son appreciate the clarity of phone calls as well. Thank you for sharing your experience, and we look forward to serving you again in the future!
Best regards,
-Fred
- Pros mentioned:Battery life, Sound quality
Upgrade worth it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Upgraded from XM4. Totally worth it. Good sound quality. Good battery life. Don’t love the app, but overall happy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JHdZ, We are glad that you are overall happy with the sound quality and battery life of your Sony wireless noise canceling in-ear headphones. We take all user input seriously and will make sure your comments reach the appropriate person. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality
Worth Purchasing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As someone with small ears, I have tried numerous earbuds but every-time I would wear apple airpods or the linkbuds they would just come off immediately and I have tried getting smaller buds for it but wouldn’t stay in my ears for long. I came across these ones and tried them on literally right after I exited the store. I saw another review as they had a similar situation like me and I had high hopes. I only wore one earbud throughout the duration of the car ride and couldn’t hear my surroundings. I am really happy with my purchase as I also have the WH-1000XM4 headphones and I use them as my gaming headphones. If you are thinking about buying new earbuds or a replacement, you should definitely invest in these ones.
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for the amazing feedback, froggyimba! We're happy that you like the noise canceling feature of the new Sony XM5 wireless earbuds. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best truly wireless noise-cancelling performance on the market1. With a specially designed driver unit, for wide frequency production, deep bass and clear vocals, these headphones are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. Thank you for choosing Sony and we hope you enjoy your headphones from here on out. Have a great day! -Craig
- Pros mentioned:Fit, Sound quality
Great earbuds
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great earbuds. Prefer the fitment and noise cancellation over AirPod pros. However these are my second pair as the first pair was defective, it would cut off in one ear very randomly but the replacement hasn’t had any issues as of yet. Definitely recommend unless you get a bad pair..
I would recommend this to a friendBrand response from SonyListens
Posted .Hi faraz,
Thank you for the review and we're glad to hear that you like the fit and noise canceling of the Sony headphones. We're sorry to hear what happened with your headphones. Update the software of your headphones. A firmware update improves the functionality and features of your device. It can provide fixes to any performance issues that may occur.
For us to better assist you, please email us at [email protected] with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Thank you for choosing Sony!
-David
Customers who want want above average sound qualit
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this earbuds for my boyfriend and he truly loves them. He listens to a vast array of music geners and to him he found his earbud soul mate . Noise canceling is unmatched .
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your fantastic review, Gabby!
We're so pleased to hear that your boyfriend loves his new WF-1000XM5 earbuds and that he's found his "earbud soulmate." It's incredibly rewarding to know that the sound quality is meeting his needs across all his music genres and that he feels the noise canceling is unmatched.
Thank you again for choosing Sony and for sharing your experience!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Great Product! Highly recommend.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works right out the box. Only issue I had was it was a little slippery while trying to pull the earbuds out of the case. The sound and noise cancelation is great and the quality of the build fill premium. Surprisingly the call quality is not bad compared to others. I highly recommend these earbuds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KhamfongV, Thank you for sharing your positive experience with your Sony WF1000XM5. We're glad you like the great sound and noise cancellation, premium built quality, and good phone call audio quality of your new Sony earbuds. We have noted your input about the glossy texture of the earbuds and your difficulty pulling them out from the charging case and will be sure to forward this feedback to the appropriate department. If you have any specific suggestions or features you'd like to see, feel free to share them with us. Your insights are important to us as we work to meet and exceed your expectations.
The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam
- Pros mentioned:Sound quality
Super convenient ear buds
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent quality, great bass and it adjusts to let you hear external noise around you.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DanielM, thanks for sharing your wonderful experience! We are immensely pleased to hear you're enjoying the excellent sound quality, great bass and the ambient mode feature of the Sony - WF1000XM5! Your feedback is really valuable to us, thank you for choosing Sony. Enjoy the music! Regards, -Dominick
- Pros mentioned:Fit, Sound quality
Best noise cancelling earbuds on the market
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality can't hear anything with nose canceling on and Thay fit great i have forgotten Thay where in my ears
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kent,
Perfect! We're thrilled that you are enjoying the sound quality, noise canceling function, and fit of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Fit, Sound quality
Amazing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound great. They stay in your ears unlike the AirPod Pros. NC is good. The app to control is very good. Highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brianvthokies, Thank you for the great review! We're so glad you're enjoying the great sound quality, comfortable and stable fit, excellent noise cancellation, and intuitive app experience of your Sony WF1000XM5. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam
- Pros mentioned:Sound quality
A worthy successor to the WF-1000XM4s
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you’re looking for the best in sound quality from true wireless earbuds, you’ve come to the right product. Make sure you download the Sony Headphones app to customize your sound preferences accordingly. I recommend DSEE being turned on to benefit all music sources you listen through. The comfort/fit and noise cancellation features are excellent and a marked step up from the XM4s, particularly with regards to comfort.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DrXO,
You made the right choice upgrading to the WF1000XM5! We're glad that you like the sound quality, comfort, fit, and noise canceling function of the headphones. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
Sony really outdid themselves.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love everything about it. Battery life sound quality is superb.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoJo,
Thanks for the fantastic feedback on the WF-1000XM5 earbuds! We're thrilled to hear that you love everything about them and that you find the battery life and sound quality to be superb—we really appreciate!
Thanks for choosing Sony!
Sincerely,
Jenn | Sony North America.
- Pros mentioned:Sound quality
Sony XM5
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very great set of headphones, they came on time only annoying part is the battery seems to have some issues but that can most likely be fixed with a software update
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AliB, Thank you for the 5-star rating! We're very pleased to hear that you're enjoying your new Sony WF1000XM5. And we're sorry to hear about the issue you're having with the battery. May we contact you to help and get more information? If so, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the WF-1000XM5
:
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
Best buy at BEST BUY!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing customizibility, amazing sound, easy operation, stylish & comfort. Thank you Sony
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MrudulaM, Thank you for the great review! We're glad you're enjoying the amazing sound, ease of use, stylish and comfortable design, and highly customization options using the Sony Headphones Connect app. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam
New headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought the headphones on March 2025. They are easy to pair, and use. I wear them hours with out irritating my ears.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PabloG,
We're so glad to hear that. Thank you so much for your 5-star review of your Sony WF1000XM5 earbuds. It's fantastic to know they were easy to pair and use, and that you can wear them for hours without any ear discomfort—long-lasting comfort really makes all the difference.
Thank you for choosing Sony—wishing you a wonderful day!
DiegoV.
- Pros mentioned:Fit, Sound quality
Great earbuds
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing fit and sound quality. Different tips to fit any size and shape of ear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EthanR,
That's very nice to hear! We're glad that you're enjoying the sound quality and fit of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thank you for choosing Sony!
-David
