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Customer Ratings & Reviews

Your price for this item is $299.99

Customer reviews

Rating 4.3 out of 5 stars with 1398 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

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84%would recommend to a friend

Rating 4.5 out of 5 stars with 20 reviews

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-11 of 11 reviews
  • Best Buy Employee

    Rated 5 out of 5 stars

    Best Sound Cancelling You Can Find

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased my second pair after the last pair had issues, try all the other brands high end earbuds, Sennheiser, Bose, Apple, Jabra, Shokz, Samsung, and I still came back to the Sony WF1000XM5, reason I could not find anything with better sound-cancelling with the same level of sound quality. These are the best sound cancelling I have ever had the pleasure to use. The only issue with there sound cancelling is the tips. They use foam tips for better sound cancelling, Great Choice but, they are nearly impossible to clean to the level I like. I like sterilize my earbuds and electronics ever once in while, and the tips are not capable of handling any chemicals really. Warm water and a cloth is best. No soap. I got the protection because of the tips but completely worth it for 2 years of protection. If the tips tear or rip, as they do sometimes, so it is covered. I just can bring them in and get them replace. Worth the money for the audio quality and sound quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DannyMcC, Thank you for the 5-star rating! You've made a great choice. We're glad you like the top-notch noise canceling and excellent sound quality of your Sony WF1000XM5. At Sony, we are always looking to improve our product quality and features. We have noted your input about the foam tips and will be sure to forward this feedback to the appropriate department. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Good upgrade from XM4

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound and NC seem largely the same but the change in size and fit are dramatically better for me. I use my XM4s a lot, waited a long time since other reviews said they were the same but worth a shot if you get them on sale. I barely notice they are in and they still have a solid seal. TBD on battery life.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bradjb,

      Thank you for the purchase! We're glad to hear that you like the fit and size of your new Sony headphones. Thank you again for choosing Sony and your continued support is greatly appreciated.

      -David Sony_US

  • Rated 5 out of 5 stars

    Work, Play, and Relax

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use these everyday and barely ever take them off when I'm not at work. When I do use these at work, the noise cancelling helps me stay focused and the talking feature makes sure that I'm not completely ignoring my coworkers.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MusicTeacher, we're glad you are enjoying your new earbuds! Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    No comment

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best noice cancellation and quality of the sound is just amazing

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Goldenboy, fantastic! We're truly delighted to hear about your satisfaction with the amazing noise canceling feature and exceptional sound quality of your WF-1000XM5. Thank you so much for the perfect star review and for choosing the best brand, Sony! - Romeo Sony_US

  • Rated 5 out of 5 stars

    Best on the market

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent ear buds. The best in the market. Much light than the previous release.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JustinS, The WF1000XM5 is the best noise canceling earbuds, with two proprietary processors that cancel more external noise than ever, a new high performance driver unit, dual feedback microphones and Noise Isolation Earbud Tips. Thank you for choosing Sony! Regards, Carl Sony_US

  • Rated 5 out of 5 stars

    Best Service by Best Buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service and technical advice from the team. Thank you

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KevinO, Amazing! We're pleased to hear that you're satisfied with the service! We also appreciate your 5 Star rating and thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Good for Gym

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits perfectly and has a nice feel for working out. Doesn’t slip out when performing

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Eartips wear out and you can’t get replacements

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The eartips are memory foam. They wear out after about 6 months of regular use and you cannot buy original replacements, they are continually out of stock. You can get knock offs elsewhere that don’t have the filter screen, but if you want the originals you’re at the mercy of Sony and they’ll only send one pair of replacements and after that they’ll direct you to the product page where you can buy them, where they have been out of stock for the last several months. They said there is some outside factor, I have previously had Airpods pro and bose earbuds and never had the problem because they are coated in silicone

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    The best

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m surprised that these haven’t been rated more highly. They are simply the best, clearest, most detailed and realistic sounding wireless earbuds you’ll find. I guess your mileage may vary depending on what you’re listening to, what source you’re listening to, and what codec. But even from an iPhone that only supports AAC these sound great compared to airpods pro 2. You’re definitely missing out though if not using LDAC codec. If you have a Galaxy device be sure to enable it in Bluetooth settings for the device and ensure Sony app is configured to prioritize clarity.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they're pretty good so far, I've probably had them about a week. The sound quality is amazing, better than my previous headphones. The call quality isn't terrible.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Wyatt,

      Awesome! Thank you for the 5-star rating! We're glad to hear that you like the sound quality of the headphones. Thank you for choosing Sony!

      -David Sony_US

  • Rated 1 out of 5 stars

    Eartips wear out and you can’t get replacements

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The eartips are memory foam. They wear out after about 6 months of regular use and you cannot buy original replacements, they are continually out of stock. You can get knock offs elsewhere that don’t have the filter screen, but if you want the originals you’re at the mercy of Sony and they’ll only send one pair of replacements and after that they’ll direct you to the product page where you can buy them, where they have been out of stock for the last several months. They said there is some outside factor, I have previously had Airpods pro and bose earbuds and never had the problem because they are coated in silicone.

    No, I would not recommend this to a friend

What experts are saying

Powered by alaTest

Rating 4.5 out of 5 stars with 20 reviews

The analysis of all aggregated expert reviews shows that the reviewers are positive about size, durability, noise isolation and sound. Editors are less positive about bass quality and price and have mixed opinions about reliability. Using an algorithm based on product age, reviewers ratings history, popularity, product category expertise and other factors, this product gets an alaTest Expert Rating of 98/100 = Excellent quality.
  • TechRadarRating, 4 out of 5Becky Scarrott on July 24, 2023

    Sony WF-1000XM5 review: smaller and sonically special, but rivals are gainingWhen they're good they're really very good

    Full Review
  • GizmodoAndrew Liszewski on July 24, 2023

    Sony WF-1000XM5 Review: Once Again, the Best Wireless Earbuds You Can BuySony has stuffed fantastic sound and industry-leading ANC into redesigned earbuds that are also incredibly comfortable to wear.

    Full Review
  • The VergeRating, 4 out of 5July 24, 2023

    Sony WF-1000XM5 noise-canceling earbuds review: better in every way — for nowHave you been paying attention? We're approaching a sea change moment for noise-canceling earbuds. Any flagship pair you buy today from Sony, Bose, Apple, Samsung, or other reputable brands can accomplish the core task — eliminating distractions

    Full Review
  • Tom's GuideRating, 4.5 out of 5Lee Dunkley on July 24, 2023

    Sony WF-1000XM5 review: Best-ever wireless earbudsThe Sony WF-1000XM5 noise-canceling earbuds are the best yet

    Full Review
  • Digital TrendsSimon Cohen on August 1, 2023

    Sony WF-1000XM5 earbuds review: smaller is betterSony's last flagship wireless earbuds were held back only by their substantial size. With the new WF-1000XM5, has Sony finally given us everything we wanted?

    Full Review
  • Android CentralRating, 4.5 out of 5October 21, 2023

    Sony WF-1000XM5 review: Still doing the right thingsSony proves it's still got it for top class wireless earbuds, but others are closing the gap fast. Sony makes these earbuds fit better.

    Full Review
  • Android AuthorityRating, 4.5 out of 5Lily Katz on August 5, 2023

    Sony WF-1000XM5 review: Should you buy these true wireless earbuds?Sony's flagship earbuds are smaller and lighter than before but what else has changed? Find out in our Sony WF-1000XM5 review.

    Full Review
  • T3Rating, 4 out of 5July 24, 2023

    Sony WF-1000XM5 review: the new in-ear kings?The highly anticipated kings of earbuds return, but do Sony's WF-1000XM5 retain the crown?

    Full Review