Customer Ratings & Reviews
- Model:
- SRSXE300/H
- SKU:
- 6510434
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Range
Rating 4.5 out of 5 stars
Customers are saying
Customers are impressed with the XE300 Portable Waterproof and Dustproof Bluetooth Speaker's sound quality and exceptional battery life. Many appreciate its portability, aided by a convenient strap, and the strong bass reproduction. The speaker's size, waterproof capabilities, sleek design, and lightweight nature also receive positive feedback. However, some customers have noted that the volume could be louder.
This summary was generated by AI based on customer reviews.
Poor xs300
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wasn’t up to par like the others. The XS500 is the best byfar
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JayC, thanks for choosing and purchasing our product. We understand your feedback regarding your Sony unit. We'd like to know more about the issue you have. You can email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
- Pros mentioned:Sound quality
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm pretty disappointed with this product. I researched a lot when I was looking to buy a portable, waterproof/dustproof speaker with the ability to connect other speakers - or as Sony calls it, Party Connect. I bought two of these at the end of June for our July 4th party - fully charged both speakers up and set one up on one side of my yard and put the other speaker on the other end (my property is barely 0.4 acres) - they would not stay connected unless they were close to each other, and not only that, my husband had to leave his phone next to the speaker all day so that the music would play which was pretty inconvenient and even still, occasionally the sound would come out fuzzy and tinny at times, and one of us would have to walk over and reconnect both speakers. When the speakers are working as expected, the sound is great... but I'm not happy that I paid almost $600 for two speakers and am already having issues - I expected more out of Sony.
No, I would not recommend this to a friend - Pros mentioned:Sound quality
Don’t buy it unless it’s a gift for an enemy.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed with the speakers-as I had two speakers (same Brandon model and year, bought the same day. I was sold on them because they were supposed to pair very easily, and could play as a stereo unit however, the pairing and connecting them to Bluetooth was always a challenge, and instead of getting easier and more difficult and after about a month almost didn’t work at all losing Reception from iPhone, 3 feet or less, and sometimes walking in between the speakers in the room seem to make them go out, which seems hard to believe they went out so much the last few days they were not working or not playing as much as they were playing often in the beginning after 10 minutes to pair them each time the sound quality was excellent but everything else is just not worth it, not for $150. There’s just too many options once you’re at that price point, if they work just got a piece it wasn’t worth it in the end because they were completely defective although they worked fine once paired for three or four weeks, but going off and then going on every five seconds is jet better to sit in silent.
No, I would not recommend this to a friend - Pros mentioned:Portability
Sound quality is just meh
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted a single speaker unit with Bluetooth so my guests could stream their music when they visit. The Sony speaker will do this but the sound quality is not up to the level I would expect from Sony or this price point. This is not a Sonos guys. At least it’s rechargeable and portable.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi User836741, thanks for sharing your experience with the Sony - XG300 Portable Speaker. We are genuinely sorry to hear that it has not performed as you expected. We do have some useful recommendations we'd like to share, if what you're looking for is to enhance the sound quality.
1- Download the Sony Music Center app and adjust the Sound quality settings and the Equalizer to your preference
2- Switch the Bluetooth connection to Priority on Sound Quality
3- Press the MEGA BASS button on the speaker for a real enhanced bass effect
4- Turn on the Live Sound Effect within the Sony Music Center app, you can go to Settings > Sound > Sound effect > Live Sound
We hope these steps help to make your experience better. Thank you for choosing Sony. Regards, - Dominick
NO to Sony products
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A terrible, worthless piece of over priced trash ! At the time, I paid $200; it lasted 11 months and then the battery failed to recharge; its terrible design did not allow it to be replaced: Sony's One Year warranty was worthless, they did Nothing to help or address the issue-NEVER BUY Sony Products AGAIN
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Robert,
This is not the experience that we want you to have. We would like to know more about what happened and help you out. Please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Case Number:
Sincerely,
-Ralph
- Cons mentioned:Volume
Disappointed in Sony
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought without looking at reviews because of Sonys reputation, they’ve always done right by me especially audio products. This was a huge disappointment. Not loud at all, even compared to the wonder boom which is half the size. It has less bass than the wonder boom. Even at a $30 discount, it wasn’t worth it.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SoeeUnoo, We're sorry to hear about the sound quality issue with this XE200 X-Series Portable Wireless Speaker. We apologize for the inconvenience. The sound may become low in the following cases. This is not a malfunction. When the built-in battery is running low and the CHARGE indicator flashes slowly, while the speaker is being powered by the built-in battery only. When the rechargeable built-in battery is running low as a result of long-time use of the speaker at a loud volume even though the speaker was connected to an AC outlet by a USB AC adaptor (commercially available) or to a computer that comes equipped with a USB charging port. When the ambient temperature of the speaker is high.
If the sound becomes low while in use, follow the procedure below.
Turn off the speaker.
Charge the built-in battery sufficiently.
If you are unable to resolve your concern, please follow the troubleshooting steps from this link to isolate the issue:
https://www.sony.com/electronics/support/speakers-wireless-speakers/srs-xe200/articles/00228345
I hope this helps! Jay
Great speaker be careful
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought 3 weeks later quit charging had to return and couldn't exchange be careful buy the warranty cost me 179.00 to replace
I would recommend this to a friendCrap.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately I am not very happy with my purchase. The speaker is not as loud as it advertised in store- and the battery for it being new does not hold it very long. It certainly do not last 25 hours as it states. We had it fully charged - used it for 5 hours. Turned it off- went to use it 4 days later it was telling us low battery….also the range is not what it’s advertised.. went inside the house with the speaker on porch and it went all cranky and disconnected - I wasn’t even 10 feet away from it. Dont waste your money on this speaker. Not pleased considering the cost I paid for it.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi TaraM,
We regret to hear that you are not satisfied with the XG300. Your feedback is extremely important to us and is very much appreciated. For optimum performance, make sure that the software version of the speaker is up-to-date. Please refer to this link for more information:
https://www.sony.com/electronics/support/speakers-wireless-speakers/srs-xg300/software/00283954
Make sure to charge the built-in battery sufficiently. The sound may become low in the following cases. This is not a malfunction.
-While the speaker is running on power from the rechargeable built-in battery, the sound may become low in the event that the rechargeable built-in battery is running out of power and the CHARGE indicator flashes slowly. This, however, does not indicate a malfunction.
-When the ambient temperature of the speaker is high.
You also have the option to adjust the sound settings of the speaker to tailor-fit the sound quality to your needs. You may find this link helpful:
https://helpguide.sony.net/speaker/srs-xg300/v1/en/contents/TP1000669923.html
Additionally, you can use the Party Connect function and Stereo Pair function to enjoy a more powerful sound. You may refer to these links for more information:
https://helpguide.sony.net/speaker/srs-xg300/v1/en/contents/TP1000669921.html https://helpguide.sony.net/speaker/srs-xg300/v1/en/contents/TP1000669922.html
Actual performance time or battery life may vary due to the volume, songs played, surrounding temperature, and usage conditions. For more information, please refer to this link (under "Built-in battery life"):
https://helpguide.sony.net/speaker/srs-xg300/v1/en/contents/TP1000669896.html
For connectivity issues, please refer to the troubleshooting steps on this link:
https://helpguide.sony.net/speaker/srs-xg300/v1/en/contents/TP1000672848.html
Hope this helps. If still not resolved or you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=car
Sincerely,
-Ralph
great until a device update
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm glad I waited until today to write a review. This thing worked great in Party Mode connecting with an ULT Field 7. Until it took an update. Now the audio cuts in and out. Only when using this mode. Sony dropped the price by $200 recently which prompted the purchase. Shortly afterward they dropped a bunch of new ULT devices. I hope their is no intentional obsoletion at play.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Cthulhu, thank you for reaching out to us! We're sorry to hear that your XG300 speaker is experiencing issues following the software update. To resolve this, please try resetting the speaker by pressing and holding the (play)/(call) button along with the MEGA BASS button until the device powers off (this should take about 5 seconds or longer). Please ensure that the speaker is turned on while performing these steps, as it cannot be initialized when powered off. If the problem persists, please contact us at socialsupport@am.sony.com, providing your name, username, model number, a description of the issue, and your telephone number. We are here to assist you further. Best regards, -Jenn.
- Pros mentioned:Battery life
Bad battery life
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Says 52 hours of life…. Which is true BUT as the battery lowers so does the sound. If battery is at 60% and you have it all the way up its only playing loud up to 60% which means even though its on max valume its really dim
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Stephen14,
We regret to hear that you are not completely satisfied with the speaker. Your feedback is greatly appreciated. For optimum performance, make sure that the software version of the speaker is up-to-date. Please refer to this link for more information:
https://www.sony.com/electronics/support/speakers-wireless-speakers/srs-xg300/software/00283954
This speaker has approximately 25 hours of battery life when fully charged. (Provided that the volume level of the speaker is set to 24, the sound effect is set to MEGA BASS, and the lighting function is set to off). Make sure to charge the built-in battery sufficiently. Actual performance time may vary due to the volume, songs played, surrounding temperature, and usage conditions. For more information, please refer to this link (under "Built-in battery life"):
https://helpguide.sony.net/speaker/srs-xg300/v1/en/contents/TP1000669896.html
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=car
Sincerely,
-Ralph
- Pros mentioned:Bass, Sound quality
Good speaker
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.clear sound. decent base. Perfect for outside BBQ's.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BestBuyCustomer,
Thank you for your time writing this review. We're glad to hear you like the clear sound, decent bass and how your new speaker is perfect for your outdoor activities. If you feel that our product has been of value to you, we kindly request and encourage you to change your previous star rating to be more positive.
With the 25 hours of battery life and IP67 water and dust resistance of the XG300 wireless speaker, you can enjoy a whole day of party from the beach, to the park, and to the pool. Stream anywhere and get things booming with Party Connect where you can combine up to 100 compatible X-series wireless speakers with BLUETOOTH technology and sync your music so everyone dances to the same beat. Make sure to download the Sony | Music Center app to Optimize audio settings, select playlist, cue the next Sony, and control Party Connect. Thanks again for purchasing Sony! - Kris
Choose another speaker
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor design by Sony. The speakers our focused in the center of the speaker. If you sit any where on the sides of the speaker you get distorted sound. If you want it for an outside speaker I would not recommend. The sound struggles to keep the bass and mids together. Very upset with Sony as they normally make great audio equipment. Sounds great instore but trust me once you get it out in real world atmosphere it struggles.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Mario,
Thank you for the review and we do apologize for the inconvenience. Your feedback is greatly appreciated. The line-shape diffuser distributes music evenly across a wide sound. Inspired by the audio systems used at professional concerts, Sony's unique Line-Shape Diffuser creates line source and distributes the sound energy evenly, across a wide sound front, to better fill your space with audio. This spreads high-quality sound further and wider around your venue, without compromising on sound quality.
Unlike a conventional speaker, with most of the energy focused from the center of the cone, our unique Line-Shape Diffuser refocuses the sound through a narrow aperture. The increase in sound pressure energy spreads the audio equally in each direction both further and wider out from the speaker.
If there's something that we can help you with, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
-David
Bluetooth disappointment
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's not very loud .. doesn't have good sound.. too expensive for such poor quality..
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi RachelR, We're sorry to hear that the volume level of your Sony SRSXG300 did not live up to your expectations. This is definitely not the news that we would like to hear. For optimum performance, make sure that the software version of the speaker is up-to-date. Please refer to this link for more information: https://www.sony.com/electronics/support/speakers-wireless-speakers/srs-xg300/software/00283954
We also suggest trying out different sound mode to tailor the sound to your personal preference and ensure optimal listening experience. For more details, please refer to these links:
https://helpguide.sony.net/speaker/srs-xg300/v1/en/contents/TP1000669923.html
https://helpguide.sony.net/speaker/srs-xg300/v1/en/contents/TP1000669901.html
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Regards,
Sam
Not worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The battery less is very low on a full charge and also the volume is very low
No, I would not recommend this to a friend- Cons mentioned:Volume
Speaker
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound volume and quality is not good. I am disappointed
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Luis,
Thank you for taking the time to review your SRS-XE300 speaker. We're sorry to hear it hasn't performed to your standards when it comes to the sound quality and volume level. We want to make sure you are getting the most out of your speaker. By downloading the Sony Music Center app, there is a built-in EQ that has 20 points of control for Bass, Midrange, and Treble to tailor-fit the sound quality to your needs and ensure optimal performance with the speaker. You may also find different devices will perform better than others, as will different apps due to different types of audio compression and transmission.
If the sound is too low or the bass sound can't be heard, check if the Ambient Noise Sensing function is activated. Please note that when the Ambient Noise Sensing function is activated, the speaker detects environmental noises during the music playback. This function will help reduce power consumption and preserve the battery by cutting out bass sounds that will become hard to hear because of the ambient noise.
For more details, visit this link to help resolve the issue: https://www.sony.com/electronics/support/speakers-wireless-speakers/srs-xe300/articles/00278737
Should you need technical assistance, please let us know so we can turn your experience around. You may send us an email at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Jess
Don't buy this one
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Totally unimpressed by Sony. This isn't the quality that Sony is known for at any price range. Furthermore, pairing for stereo sound only works until you move a couple feet away. One speaker will start stuttering. The EQ is terrible.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi bestbuyer33, We are sorry to hear about the issues you are having. This is definitely not the news we want to hear. With regards to the distance when pairing two SRSXE200 for stereo sound, please make sure that the 2 speakers to connect for the function are located within 1 m (3.2 ft) from each other. For stuttering issues, select “Priority on Stable Connection (SBC)” for the BLUETOOTH connection quality of the speaker. You may refer to this link for more details:
https://helpguide.sony.net/speaker/srs-xe200/v1/en/contents/TP1000611663.html
At Sony, we are always looking to improve our product quality and features. We have noted your input about the equalizer and will be sure to forward this feedback to the appropriate department.
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Won't remember
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No bass whatsoever. I returned this product the next day . The overall sound is basic with extra anything
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Onesimuz305G, We're sorry to hear about your speaker. This is definitely not what we wanted you to experience. Regardless. we take this as feedback as it can help us improve in the future. On the other hand, there are songs that have really low bass sound and barely being heard when played. Raising the volume on both the speaker and source device could help. Again, we appreciate you sharing your experience and we do hope you'd still consider our products in your future purchases. Regards, -Craig
Do not purchase unless 70% off.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this speaker and immediately returned it. Despite getting it on a significant discount, I still found that there were other cheaper speakers with better bass (JBL Charge 5). Very thin sound profile.
No, I would not recommend this to a friendJUST A WARNING BEFORE BUY
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.HUGE BIG BUG WITH THIS SPEAKER: When connected to Bluetooth and Wifi @ the same time the speaker is skipping every 1 second Literally. This means if I want to watch a YouTube video which uses "WIFI" and Connect Bluetooth to speaker it will keep skipping or same with when try to watch a movie directly from my Hard drive. Also, the battery life on the version before this one lasted a weeklong fully charged yet this one you would be lucky to get 3 hours out of it. Lastly the sound is not very good compared to the last one which had an additional option button you could press for live sound. They also Marked a big flag on the item in my account says ITEM is UNRETURNABLE
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Mike, We are sorry to hear that the speaker skips every second when streaming or watching movies and the sound quality did not meet your expectations. We also regret is the battery lasts 3 hours. We'd love to help you troubleshoot your problem and turn your experience around.
For sound quality, the built-in EQ, and sound modes particularly are helpful in finding the right sound for your needs.
If the sound skips, we also recommend trying the following steps below:
1. Check the following:
Use the device as far away from the following as possible.
Areas where wireless LAN access points are set up.
Nearby microwaves in use, TVs, radios, tuners, and other such devices.
Move the connected Bluetooth® device closer to the speaker.
Issues may occur if there are walls, people, metal, or other objects that interrupt Bluetooth waves between the speaker and your smartphone or tablet.
Issues may occur if you are operating apps or accessing the settings screen on your smartphone or tablet. Stop Bluetooth playback when performing these operations.
When connected to a smartphone or tablet, restart this device before reconnecting to the speaker via the Bluetooth function.
2.Change the wireless playback quality of the speaker Use the following method to change the wireless playback quality of the speaker to Priority on stable connection.
3.Check the connection status between the devices
For more details, please refer to the following articles below:
https://www.sony.com/electronics/support/speakers-wireless-speakers/srs-xe300/articles/00191760
https://www.sony.com/electronics/support/speakers-wireless-speakers/srs-xe300/articles/00097458
The battery life of the XE300 can last up to 24hours. Please note that actual performance time may vary from the listed time due to the volume, songs played, surrounding temperature, and usage conditions.
Lastly, please ensure the software installed is updated. https://www.sony.com/electronics/support/speakers-wireless-speakers/srs-xe300/software/00283954
If this does not help, please email us at socialsupport@am.sony.com with the following details:
Name:
BBY Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
Delayed over delayed shipment
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was the worst experience I’ve ever had with a retailer the product was in stock however it didn’t arrive on time called and customer services still couldn’t provide any reason for delay of product retailers don’t take this long to ship their orders they don’t treat customers like this
No, I would not recommend this to a friend