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Customer Ratings & Reviews

Swann - 16-Channel, 12-Camera Indoor/Outdoor Wired 2TB DVR Surveillance System - Black/white-Front_Standard

Customer rating

Rating 4.4 out of 5 stars with 75 reviews

91%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 75 Reviews
  • Rating: 1 out of 5 stars

    Poor products and service

    Posted
    BillC

    So we bought this 10 days ago and it already has issues with 3 channels. 2 channels seem to be wire issues where the corner of the picture gets distorted. Then one camera has lines which run thru it. So 6 days ago I started the request for a new cable and they still have yet to confirm they are sending me one. The customer service is the worst, The lady transferred me to a dead end instead of a manager. That was one of the many bad calls. Now the best part is the homesafe view app. This app only will give notifications if you have 4575 DVR with thermal imaging cameras. So the app which serves many dvrs only give you push notifications if you have the one system. Now I have a feeling if they can send me email alerts with my 4575 dvr and non thermal cameras then why can they not configure the app to do the same thing.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Set, But Not Right For Our Intended Use

    Posted
    EagleEye
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    This is a great camera set and affordable price. The cameras are made well, plentiful, and smaller than most. The cameras blended well under the eaves. However, if you looked for them, you would see them. If I was using these indoors, a hallway @ 40 feet, they would have been perfect and I would have kept them. My use outdoors, however, worked but really stretched the pixels to the max at 70+ feet. Daylight view was acceptable, but the nighttime was difficult, but usable for alarm/alert purposes. However, at these distances, the target image became blurry and it was not likely we could reasonably identify the license plate or the naughty person. The camera ir light did aid in the view at this distance. So we upgraded to the 4K system. The return went smoothly with no questions asked. I am very satisfied with the system as a unit and I believe this would work well for 90%, or more installations.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great system

    Posted
    Powderkeg
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    This replaced a six year old, eight channel, eight camera 1000 line system and two wireless HD cameras. Needless to say the 1080 HD is much better. Can read license plates across the street. Super easy to 1) set up, 2) integrate into my home network, 3) Swann HomeSafe View app works very well on smartphone. As a RF communications tech and ham radio operator I did run RG6 dual shield coax to all the cameras, as am not a big fan of the smaller RG-174 type coax. This was most likely overkill, but will have absolutely no signal lose on the video signal. Swann manuals are on line which helped on the minutia of setting up the motion alert parameters and email notifications. I set up the system to push text alerts thru my Gmail account.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Most reliable system

    Posted
    Eric
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I have already few systems in place ! The new generation is absolutely fabulous ! Very easy to set up ! Reliable with s free access over mobile phone !! I have tested several system including IP device WiFi etc ! But this one always reboot after power shortage ! For me this is the must, not a lot of system available today on the market can do that !! I am leaving at 30 hours of plane from the US and unfortunately I have frequently power shut down. I do really appreciate to have the system back on running without any intervention on site like other system that I have ! So to close my review Free access on mobile and more reliable than system where you have to pay for access video on clouds ! Thank you Swann

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good camera system

    Posted
    leland
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Installed this system before needing rotator cuff surgery 12/08/17 & needed a couple of 100' cables which arrived too late . Unfortunately the supplied 60' cables we're long enough for all but the 3 remaining camera's. So far 9 camera's are up & working & the quality is pretty good . I've got it working on 1 tv & 1 monitor however the install is being a particular pain in the rear to get to access on my Droid Maxx 2 . It's not an internet connection issue just hoping that I'm doing something wrong or a DVR issue .

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great deal for the money!

    Posted
    boshxc
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    We were looking at buying a 12 camera package for my aunts property, she did not want to spend much and I was the one doing all the research. This is by far a great deal, it give you the option to get an additional 4 extra cameras for a total of 16, also the 2TB is a big plus specially for those 12 cameras. Have not gone to trying all the features on the app but its great that my aunt will be able to access remotely.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great camera system for all uses

    Posted
    Shidy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    We are using this system to monitor distribution at a manufacturing and shippinng facility. We purchased three of the 8 channel DVRs originally and were so impressed that we had our entire ditribution network outfitted with them. We are finishing up our original site by consolidating the 8 channel DVRs into 16 channel with larger harddrives 2-4 TB. Swann has been an exceptional partner.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Solid system

    Posted
    Happycamper
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Overall going with a wired system was better than a wireless because you still need to run power to the wireless units. The BNC cables on the wired system make that task easier and since you have to run wires either way might as well be the easier ones. Everything else is standard and good quality, wish they cameras had a wired recording angle though.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great system

    Posted
    RevB
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    great system, Swann has been around along time and the ease of operation was a must for me. I have purchased 5 of these systems for our church and friends, and home. they are great and you can use any combination of screen resolutions, 1080p with 720 it works just fine. Buy it you won't be disappointed.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Camera system

    Posted
    NitroPeace
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I purchased this system. The cameras have great picture. They do have digital zoom and you can zoom in on a specific area. I highly recommend them if purchased from a reputable dealer such as Best Buy. I am having a hard time setting up the Network hoping to get some help from Swann after the holidays.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    DVR Failed in 48 hours

    Posted
    exchicagoan
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    System worked great. Cameras were great. Then, on the second morning of use, there was no signal to the monitor. Called customer / tech support. Tried 3 power adapters and was told the dvr needed to be replaced under warranty. Waiting for followup. Customer service was excellent. The system was impressive.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Great Performing System

    Posted
    Dave
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Camera resolution and clarity is superb. The IR night vision is really impressive. Installation was a bit of a project, lots of cables to run. I was not impressed with manuals and had to learn the system by experimentation. Overall, I am very pleased.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Swann 16-ch Surveillance System

    Posted
    JoelTR
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    This is an excellent surveillance system from Swann. It has 1080p resolution. It's much better than my previous system, which was the Samsung C5100. The Swann software, Homesafe View, has a very nice and intuitive user interface. I highly recommend this Swann surveillance system.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    camera died

    Posted
    fnbob
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    so out of all 16 cameras, one has died 4 months in. We are currently looking into a warranty replacement. Overall 4 stars cause im happy and stuff happens. I will update if we have any warranty replacement problems....

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great product

    Posted
    Btec
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I use these cameras not only for my home but my businesses as well. They are excellent and I love how you can interact even when you are away from the monitor by using the app. These are worth the price!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    This is a very good set-up.

    Posted
    Eddie
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    This set- up comes with a big storage at 2tb. I love that it came with 12 camera's to start with and it is expandable. I can add 4 more camera's. I am very happy with my Swann system. I even was able to install it all by myself.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Very, Very Pleased

    Posted
    SolSurvivor
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I have already started putting this same set in other facilities like our church etc. It was easy enough to install but I was very impressed with the setup and phone app setup. very straight forward and reliable.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Easy to install and cameras are really good

    Posted
    LilBubbaYall
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I replaced an older camera system due to cameras flaking out and box lost its mind. The Bnc cables were compatible so installation was a breeze. Love the cameras and look forward to setting up internet portion so I have access when I'm away

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great cameras

    Posted
    Jacob
    • Verified PurchaserVerified Purchase

    I had an issue with motorcycle theft in my neighbor hood. Installation was very straight forward and easy to do with a friend. Great view and love the price for the amount of cameras you get.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    No notifications

    Posted
    John
    • My Best Buy® Member

    Picture is fair, app works great, however this camera system does not give mobile notifications like the website says. They are going to hammer to come out and replace.

    No, I would not recommend this to a friend