Customer Ratings & Reviews
- Model:
- 50S555
- |
- SKU:
- 6514543
Customer reviews
Rating 4.5 out of 5 stars with 265 reviews
(265 customer reviews)Rating by feature
- Picture Quality4.7
Rating 4.7 out of 5 stars
- Sound Quality4.3
Rating 4.3 out of 5 stars
- Brightness4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers are impressed with the picture quality and ease of use of the 50" Class 5-Series 4K UHD QLED Dolby Vision HDR Smart Roku TV. Many also appreciate the value for the price and the vibrant colors. While some users find the remote could be improved and the viewing angle somewhat limited, the positive feedback on picture quality and user-friendliness outweighs these concerns.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Picture quality
Rated 2 out of 5 stars
Great Picture, Buggy Software
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gah! Our experience with this TV is a bummer. The picture quality is great, but the software is constantly throwing issues. The screen flashes brightly at random times when selecting a title. I think the one of the HDR, contrast, or dynamic brightness settings must be glitching. And just about daily it will have connection issues to the router merely 20ft away, completely dropping connection upon startup and won't connect until I pull the power plug and force a restart.
No, I would not recommend this to a friend - Cons mentioned:Remote
Rated 2 out of 5 stars
Disappointed!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not very happy. Still need two remotes one for the Roku feature and the other for the Comcast channel changing. the whole point of buying an integrated system was to avoid two remotes. AND it does not connect to my ZVOX sound bar so now I have a third remote for volume. I am extremely disappointed in this set up.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We have taken note and will forward this information on to the appropriate team members. We are always looking for ways to improve, and your feedback is greatly appreciated. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Not a great experience
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Service was great, however TV didn’t work past 3weeks. I was unable to turn the TV on and so i returned it!
No, I would not recommend this to a friendRated 2 out of 5 stars
Worked well until it didn't
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv worked well until it broke after less than a week of usage. Very Disappointing.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi cgress,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 2 out of 5 stars
What a dud!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tried multiple times and ways over several days to get this TV to connect to my wi-fi. Checked the modem, router, re-set thoses, re-set passwords, and I determined this TV has a big problem and it's going to be returned. The picture is great, but couldn't get to any of the smart tv functions.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi PoodleMom748,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. We take great measures to ensure that the TVs we send out are in great working condition. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
This tv cool but i turn it on and its stays black
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have a freh tv that turns on but i cant see nothing i can hear it when i press buttons but it’s completely black after it turns on and loads
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Alejandro,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. We take great measures to ensure that the TVs we send out are in great working condition. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support