Customer Ratings & Reviews
- Model:
- 55P605
- |
- SKU:
- 5878705
Customer reviews
Rating 4.5 out of 5 stars with 1150 reviews
(1,150 customer reviews)Rating by feature
- Value4.5
Rating 4.5 out of 5 stars
- Quality4.1
Rating 4.1 out of 5 stars
- Ease of Use4.5
Rating 4.5 out of 5 stars
to a friend
Rated 1 out of 5 stars
Disappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When I first bought this tv everything was great. After having the tv about 4 months, on start up I'd get a grey screen and have to hard rest the tv every to get it to properly display. TCL sent someone to repair the tv, but of course they were unable to reproduce the problem, and said it was probably due to a faulty hdmi cable not properly plugged in and left. I then moved the tv back to my living room where it still started having a grey screen again. I am frustrated and now have to go through TCL support again. Will not get another tv from this company.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .We apologize for the problems you are experiencing with your TV. It is definitely not normal. We would like to look into this further for you. Please email us at [email protected] and reference this post along with your contact information and we will get back to you right away.
Thanks, TCL support
Rated 1 out of 5 stars
Good TV but not worth the money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TCL is a good tv that shows well, but I had some problems out of my remote. Sometimes I would have to unplug the tv in order to make my remote work again. In addition, my son cracked the screen on the TCL, and I called geek squad and they said they didn’t even have the screen to fix it. The manufacturer doesn’t even have the screen. I called a local repair shop and they said that TCL changes the screen on these TVs so often in order to make people have to buy another tv. It’s a good tv but I will be spending my money with them again.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Sorry you’re not getting the same great experience that the vast majority of users are getting and performance that has prompted reviewers to call this the “best 55” non-OLED TV”. As physical damage is not covered, we only hope that your tv getting smashed doesn’t prevent you from trying us again.
Thanks,
TCL USA Support
Rated 1 out of 5 stars
Buyer Beware - Short Life!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased 11/17 and as of 1/20, it does not work at all. Very disappointing, and there is no recourse. Paid close to $700 originally, and now I see it was last priced at $59.99. In my opinion, a decent TV that doesn't last more than 2 years is not even worth the $59.99. Will never purchase TCL again. As for the fact that it is a "value brand", we have 3 Insignia TVs that all work fine and are 5+ years old.
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I strongly don't recommend buying this TV or TCL products in general because of the poor quality of TCL products. The TV stopped working (blank screen) after 14 months, I called TCL support and tried the reset bu that didn't work. After that the support person gave me the standard line that this TV warranty is only 1 year.
No, I would not recommend this to a friendRated 1 out of 5 stars
Bricked TV, no help
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was actually a really big fan of this TV for the first year I owned it. It was working fine one night and then the next morning, it turns on with only the backlight and no video. I am one month of warranty and TCL pretty much told me I am out of luck. If their TVs won't last longer than a year and they refuse to do anything about it, I think I'll stick to buying different brands in the future.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .We are truly sorry that you are having issues with your TV. We would like to look into it for you and make sure you are a satisfied customer at the end of the day. Our Customer Advocacy Team in California is here to help. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thanks,
TCL Support
Rated 1 out of 5 stars
Great until it’s not…
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great to, plenty of features. Works well, looks great until one day it just wouldn’t turn on again. It will cost as much as the tv to have it serviced. No thanks. Time for something else.
I would recommend this to a friendRated 1 out of 5 stars
Constant grey screen
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tv worked great for a month and the picture was fantastic, but now it needs to be factory reset every day (and it takes several attempts at that) in order to get the picture. It constantly shows a blank grey screen, making it functionally useless.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .We are truly sorry that you are not satisfied with your TV. We would like to look into it for you and make sure you are a satisfied customer at the end of the day. Our Customer Advocacy Team in California is here to help. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thanks,
TCL Support
Rated 1 out of 5 stars
Not compatible for hdr with Ps4 or Xbox one s
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this tv specifically to play hdr content on my two game systems and it doesn't work on either so I'm pretty disappointed. I even tried to call TCL to figure it out and they were completely useless.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Sorry for your confusion. This TV is definitely compatible with HDR gaming from both the Xbox and PlayStation consoles. If you haven't done so already, make sure you've switched your HDMI inputs to reflect HDMI 2.0, under the TV settings. If that doesn't help, please reach out to us at [email protected] and we will get you Gaming in HDR in no time!
Thanks,
TCL USA Support
Rated 1 out of 5 stars
Garbage television
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was happy to bring this home and use it. But it turned off during setup and will not turn on. I hate you TCL. You ruined my weekend.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .We are very sorry about the experience you are having with your TV. At TCL, we strive to make some of the highest quality products available. Clearly we have an opportunity to do better for you. If you have an issue getting an exchange done through Best Buy, we can help. Our Customer Advocacy Team could help if you email at [email protected], provide us your contact information and we will get back to you right away.
Sorry again,
TCL USA Support.
Rated 1 out of 5 stars
TCL
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great Tv for 2018 Tcl did a great job this year on 6 series
I would recommend this to a friend